The cross cultural communication comprises negotiating, conversing and exchanging information with the people of different cultures. People belonging to different backgrounds, communicate in different ways and follow various social norms. The cross cultural communication has significance in understanding business. The CCC deals with understanding different beliefs, business customs and communication strategies. The factors affecting cross cultural communication are language differences, nonverbal differences, power distances, high context vs. low context cultures. The cross cultural communication benefits formal organizations in sharing communal goals. It also makes sure that everyone in the organization remains focused on the same goals and objectives. CCC has role in encouraging people to collaborate internationally. The accessibility to the information helps everyone to maintain high quality and keep work up to date. The members are benefitted through the CCC.
The ability to communicate effectively in the global business marketplace cannot be under estimated. The importance of cross cultural communication is paramount in business. The growth in the technology, global business and technology has made cross cultural communication deliberately important. In order to communicate successfully to the people having different culture, it is important to deal with the cross cultural differences. Building trust is the best way to communicate with the business partners. It is possible by researching the cross cultural communication differences prior to the meeting (Awada, Diab & Faour, 2018). The cultural differences are considered to ensure effective communication when the employees from the different locations speak the same language.
The ethics are the guidelines which are to be used by the company while interacting with the entities inside and outside the company. It is a deliberate effort to treat people in order to establish a positive working environment. The ethical practices in the organization benefit financially in a large extend. The ethical practices also help a company to gain the elements required in growth. The purposes of ethics are:
The effectives codes comprised by ethics has role in meeting new and challenging situations. It tests the ability of the company and respects the rights of the shareholders. Making ethical decisions protects the rights of the customers (Arvizu & Saravia-Shore, 2017).
CCC is basically the interaction of people from various backgrounds in the business. The cross culture is a significant issue in the international business. The success of the international businesses depends on the smooth interaction of employees from different culture and regions. On the other side ethics comprise the morality, integrity and values of culture. The cross cultural communication raises the ethics about how employees from diverse cultures can interact to each other. The ethics addresses people of other cultures with the same respect they would like to receive themselves. The ethics in the process of cross cultural communication encourages other people to express their uniqueness (Binder, 2016).
The cross cultural communication applies the ethical dimensions to all cultures. It takes place through a system of customs and principles. The ethics is the set of moral principles and accepted standard of good behaviour which is applied in the cross cultural communication process. The ethics is one of the essentials of cross communication process. The process relies on the ethics (Shiraev & Levy, 2016).
The culture is the set of shared values, attitudes, goals and practices which characterizes a company. These are the socially acquired values which are accepted by the society as a whole. The culture is transmitted through the language and symbols. The culture provides a sense of direction to the employees. It also controls the way, members behave with each other (Paris, Musa & Thirumoorthi, 2015). The work culture brings organizational members on a common platform and unites at the workplace. The employees contribute to the individuals working in the organization. The factor affecting culture is determined as the individual working within the organization. The employees contribute in their own way to the organization (Groves, Feyerherm & Gu, 2015). The interests, attitudes, perception and mentalities affect the culture of the organization.
The nature of the business also affects to the organizational culture. The companies rely on the external forces like demand and supply, earning per share and more. The culture of the organization is also affected by the aims and purposes. The strategies designed by the organization to attain targets contribute to its culture (Valentino, et al. 2017). The management and the way of handling employees have impact on the culture at workplace. Here are some organizations which allow employees to take their own decisions and contribute in the strategy making. Such culture motivates employees to look forward to wards long term association within the organization. The management of an organization should respect the employees for avoiding culture where employees just work for the money. Such employees treat the organization as a source of earning money and view for change in a short span of time (Rupprecht, et al. 2015).
Japan is almost free in the terms of economic freedom. The government does not have much control on the businesses. The communication is often closely knotted with culture and customs at the workplace. The cooperation is the integral elements of the Japanese businesses. The culture of the Japan is strongly relationship driven. The Japanese business culture impacts various things about the occurrence of the multi-cultural communications. The Japanese business culture is not a barrier for the successful businesses (Koester & Lustig, 2015). Certain aspects of the Japanese culture deflect a sense of loyalty to the trusted employees. The culture of the Japan is beneficial for the process of the cross cultural communication taking place (Nishiyama, 2000).
Australia has a small domestic market. The country is economically successful and the citizens have also a high standard of living. Due to the small domestic market, the country need to actively trade on the international level. Australia is open to the innovative ideas from other countries. The corporate structure in Australia is matrix oriented and does not include too many layers of the management. The hierarchical approach is suitable in the organization culture of Australia. The relationship with the colleagues is tried to be maintained by the managers (Ogawara, Chen & Zhang, 2003). Every member in the organization expects to contribute in the decision making process even if the final decision is made by the managers. The citizens in Australia have value punctuality as a necessity of profession. The cross culture communication is encouraged by Australia to explore the potential possibilities available (Liu, et al. 2015). It has been observed that the people in the organizations say what is exactly in their mind. Hiding views and diplomatic language is viewed as vagueness. The culture in Australia tends to be more individualistic and get deeper into the culture. Expressing views too much at the workplace can put a person in the odds. It does not mean that the individuality is not important. It reflects that every person in the team is liable for this own action and individual performance (Phutela, 2015).
The cross cultural communication is analysed in terms of the values and practices. The culture in both the countries applies rules and laws to everyone. The agreements are used as a way of doing business. The relationships are also considered important other than the rules in the agreements by both the countries. Both the countries undertake understanding of communication in the intercultural communication process (Van Laar, et al. 2017). As per the optimal distinctiveness theory, individuals try to attain an optimal balance between the social needs for inclusion and differentiation. Both the countries encourage cross culture communication with the aim of making expansion overseas. For such decisions, individuality is given importance. The decision of all the employees is considered in the decision making process. Although, final decision is taken by the higher authority.
The Japanese culture has a high power distance index. It interprets the culture as having few members with a lot of power and some with very less. The high power culture in the Japan considers some members superior from others due to the factors like gender, race, age, education, personal achievements or family backgrounds. On the other side, Australian culture indicates high level of individualism. As per individualism, people are anticipated to stand up for themselves and choose their own affiliations (Fitzgerald & Rowley, 2018). The difference between the culture of Australia and Japan creates an augmented likelihood that the performance outcomes of CCC between culturally different negotiators will be negatively influenced. For the effective intercultural communication to take place, it is required to understand that cultural variables create noise in the communication process. It enables Australian culture to take steps in order to minimise noise to improve communication. The members involved in the multicultural communication process are required to maintain a special understanding (Mittal, 2018).
The rapid growth in the economic development and trade globalization has necessitated the companies to expand business overseas. A number of companies are hiring employees from overseas to create diversity of workforce. The communication can create barrier to the effective CCC between Japan and Australia. The communication is critical in the success of an organization and the risk of getting lost in the translation also increases (Conn, et al. 2018). The significance of delicate non-verbal communication between culture of both the countries can be equally crucial. The cross cultural communication is challenging approaching to the cultural differences with the sensitivity, exposure and curiosity to put everything at ease. The workplace etiquette can also create barrier in the effective CCC (Raina & Roebuck, 2016). The culture of both the countries has different approaches to the professional communication. It is a big concern to deal with the business partners of the different countries. The organizational hierarchy and attitudes also varies between the cultures and can be barrier to effective CCC. The seniors expect a definite level of formality and respect from the team members. Defining expectations and attitude of the organizational efficiency can present challenge in the effective CCC (Kirchherr, et al. 2017).
In order to overcome barriers in the effective CCC, it is recommended to learn culture of the client. The time should be taken to research and in inquiring the culture. It can go long way to feel them comfortable. The information of other’s culture is available online and can be discovered easily. The cultural differences should be promoted. The socialization can be promoted by making available some special offerings (Ravazzani, 2016). It offers every person to learn about the culture of each other. The cultural differences can also be overcome by being open to trying new things. If any new aspect is faced in the culture then it should be make part of the learning. Such new things should be promoted in order to develop the relationship.
References
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