Discuss about the Institutional Affiliation for Products and Services.
Part A
Bizops provides a wide range of products and services across Australia under its brand name. They have about 150 retail, online and phone sale outlets across the country. The company’s main value system is based on sustainable business practices. Their highest priority is their customers followed with their staff and providing opportunities for team work, their identity in the market and their sustenance.
They are devoted to providing products and services of high quality and innovations to its customers. They operate on the main value system of providing clean and green services and products to their customers. They operate on the value system of equality. Every employee is respected, provided with safe environment and not discriminated based on colour, sexual orientation or financial background.
Since BizOps believe in quality service they maintain an employee standard by hiring highly skilled professionals. The staff is also supported through various training programs and awareness is done in the technical field to educate them on the work processes. The success of a company is in its customers and customers can only be satisfied if a certain level of standard is met. Since BizOps believe in high quality they strive to recruit staffs that are intelligible and enthusiastic. They hire people who are proactive and willing to give their best for the success of their business.
In the coming years from 2015-2020 their main objective is to be the leading company in providing exclusivity in providing green and sustainable products and services. They want to be the sole retailer of ‘green’ products through sustainable solutions for high standard and exclusive products.
A competitive HR team can help in the formulation of their goals through frequent meetings and seminars. The HR must recruit staff who possesses formal retail qualification to render the required productivity level. Further training must be scheduled to improve their knowledge of technology and awareness on consumer demand. The HR team employs efficient retails sales staff who are competitive in nature and who are trained to provide after sales product support to its customers.
They seek to fulfil their goals through the following objectives:
Financial stability by increasing their revenue, keeping the annual profit levels stable and reinvest a major part of their revenue back into the business. They also look forward to maintaining the number one rating in the market by producing high quality consumer products to meet their demands within the pre-judged budget. Their goal is to provide training and tech support to its employees and remain ahead of its competitors by providing products according to client needs.
Bizops desires to maintain professional and provide adequate support to its staff. They do this by providing training at the beginning of recruitment in order to encourage their employees to be energetic and knowledgeable and proactive.
PEST is an analysis tool used to analyse the impact of Political, Economical, Social and Technological aspects on a company. Here we have conducted a PEST analysis of Australia’s political, economical social and technological aspects to understand the its impact on the human resource factors of Bizops.
There is vast global economic crisis that is prevalent at the moment which has obviously affected the country of Australia. As a result job opportunities have decreased considerably.
The country is also in the midst of fighting social issues such as abortions, LGBT Adoption rights, legalising Gay marriage.
There are a number of political issues too that is on the rise with regards to Muslim immigrants. The recent threat to country’s security is the terrorism activity that is plaguing nations. Should Muslims be allowed immigration into Australia? Australia being a Democratic country that allows freedom of religion and does not discriminate based on religion should ethically and constitutionally allow Muslim immigrants, is the majority view of the nation’s citizens.
Australia’s technological developments are in the form of a high amount of investment made towards National Broadband Network, finding means to dump nuclear wastes.
Based on the country’s analysis made above I believe that the economic issues are most likely to affect Bizops recruitment process. As a result of mild recession prevalent across the world there may be a cut down of staff to cut down costs.
In order to maintain diversity in workplace at Bizops they should seek to recruit people of different ethnic backgrounds, financial and cultural backgrounds. People of different religious backgrounds as well as racial differences would play a vital role and varied impact on the productivity of the company. A company requires the contribution of people with various experiences their life’s challenges to make them who they are and that will help them serve better. For example someone who is financially weak will be committed to their work. Similarly someone who has faced racial discrimination will respect other people of different ethnicities and colour. A healthy environment will increase productivity of the people where there is a culture of respect and honour.
In order to comply with HR options such as maintaining quality standards and timely production a legislation must be passed for the staff to maintain targets for producing within a given amount of time as well as employees must pass the quality assessments of products in order to expect benefits based on their performances.
Staff must render high quality of services to increase revenue
Stability of profit levels and quality must be consistent throughout the years to maintain the profit levels of 15%
Their dedication and enthusiasm must remain consistent in order for Bizops to maintain their ranking in the market.
Their technological knowhow must be constantly improved; they must find better and faster methods of production to stay ahead of their competitors.
A constant mentoring must be in progress to maintain adequate communication with the HR personnel in order to know that they are moving in the right direction. Constant assessments and meetings would be of great help to the HR in understanding company requirements to deliver quality in work.
The Australian Human Resources Institute provides in- house corporate training to enhance team performance and performance. Through the Australian Human Resources Institution the organisation can customise their training programs in accordance to the company requirements. The courses are tailor made to fit into the company strategies of business activities. For further details on the in house training program you may contact: [email protected] or phone Leonie Pilgrim on 1300 239 978.
The benefits of HR option will ensure that the organisation is actively working to promote the performance of the company in order to generate the targeted revenue for the company. The HR’s active participation in the on- going activities of the company will help increase productivity which will yield higher returns which will result in reinvestment of funds.
Agreement Overview
This agreement represents a Service Level Agreement between Bizops and Australian Human Resources Institute where the AHRI will provide training to Bizops HR team in order to deliver quality.
This Agreement remains valid until superseded by a revised agreement mutually endorsed by the parties.
This agreement outlines all the parameters of all services provided and mutually understood and agreed upon.
The objectives of this agreement is to ensure that the commitments and training procedures are in line with the requirements.
The goals of this Agreement are:
Chalk out a custom made training resources typical to Bizops requirement
Proper assessments to check progress
A thorough check on its implementations in workplace
Periodic Review
This Agreement is valid from the Effective Date outlined herein and is valid until further notice. This Agreement should be reviewed at a minimum once per year; however, in lieu of a review during any period specified, the current Agreement will remain in effect.
Bizops is responsible for conducting periodic reviews of the document. Contents of this document may be modified as required, with prior notice to the parties of this agreement and communicated to all affected parties. The Document Owner will include all revisions and obtain mutual approvals as required.
Service Agreement
The following are the parameters for the training:
Bizops will require an assessment report of each trainees periodically to keep a check on their progress levels.
The report from the surveys helped to understand that the Training was greatly beneficial to the trainees. The team was extremely energetic and excited to incorporate all they had studied into their practical work place. The training gave them insight into different forms of communication, ways to increase productivity and generate higher revenues without compromising on business ethics.
In order to improve the future service delivery the company must maintain their time of delivery. Since the sale is on large scale and on a greater geographical area the company is expected to produce on a larger scale. Furthermore the company must diversify their products to meet the needs people of different genre.
We can access ongoing client feedback while the HR options are being implemented by constantly communicating with our customers or making available an online survey to constantly work on our work activities.
A thorough analysis report must be prepared firstly on the productivity level, the response to the surveys and the exchange of communication with the buyers their recommendations would help to fetch approval for variations in the production patterns.
Additionally a new pattern of work format must be prepared which shows higher quality and quantity that will prove beneficial for the organisation. Such a comprehensive report will help convince the senior management on the success of these changes and remove any ambiguity.
The Human Resource information system helps store, retrieve and gather information to perform HR services perfectly. The system provides confidentiality and security for information.
The company believes in two major aspects, Anti- Discrimination and diversity policy. The anti discrimination policy helps the people to work in unison without any personal barriers to ensure high levels of productivity and enthusiasm at work. The company encourages diversity of religion, culture and colour. Any breach of this policy must be reported and strict action will be taken against those who break these rules. Any harassment, bullying or any other offensive conduct among the employees or with the seniors or clients will not be tolerated.
Furthermore the company’s mission is to provide high quality, speedy deliveries of their products and services and offer innovative solutions and constantly improving their services based on customer feedback. The vision of the company is to provide sustainable products and do it through the policy of clean and green practices at workplace. Their highest level of priority is their customers and efforts are made at every level to suit the growing needs of the customers.
They strive for excellent product quality, making sure that products are delivered as quickly as possible or according to commitments made with clients. BizOps believes in employee productivity therefore treats their employees with high regard. Employees are provided with training, given safe environment to work in where people are not treated badly based on their skills or abilities. The company believes in respecting each and every employee.
A New legislation incorporating the prerequisites of the value system of the company will help people to maintain considerable level of values and code of conduct. Any breach of such standards will be strictly dealt with through pay cut or laying off. In addition a method of appreciation must also be introduced where every quarterly a closer assessment of each employee’s behaviour will be done and every employee who exceeds expectations will be publicly rewarded to encourage good behaviour and business ethics at work. This initiative would help in the observation of code of conduct through the company at Bizops and encourage others in the company to follow the same path.
Every half yearly a meeting should be held to assess the HR team and their functionality as well as their approach to their work. A thorough study on their response to the expectation of work from them will be done and will be presented before them in order for them to understand the requirements of ethical behaviour from them. In addition to these initiatives a counselling team must be set up from the senior team to counsel the HR in meeting the standard of the company. People who excel must be rewarded in order to encourage improvements in others in the HR team. This step will cause each personnel from the HR team to recognise the standard of values expected of them and the rewarding aspect will help them to push forward without any external pressure from seniors of the Company. The greatest way a company can prepare a healthy working team is by providing incentives to performing well. When the employees have work satisfaction they naturally start to perform in favour of the company. The values and code of conduct that BizOps strive to follow is an evidence of their understanding of this aspect of a company. The strength of a company is in its workers, better yet in its HAPPY workers.
References
“Political Issues Of 2016,” last modified 2016, Isidewith, https://australia.isidewith.com/polls.
“Tripadvisor Inside – Wiki Travel Guides”, 2016, TripAdvisro, Tripadvisor.Com. https://www.tripadvisor.com/Travel-g255055-.
“Australia: Telephones – Tripadvisor”, 2016, Tripadvisor.Com, https://www.tripadvisor.com/Travel-g255055-s605/Australia:Telephones.html.
“Recruitment Letter Templates » Clinical Research Resources Office » Boston University”. 2016. Bumc.Bu.Edu. https://www.bumc.bu.edu/crro/recruitment/resources/letters/.
“Human Resource Information Systems – What Is Human Resource ?”. 2016. Whatishumanresource.Com. https://www.whatishumanresource.com/human-resource-information-systems.
“Corporate In-House Training“. 2016. Ahri.Com.Au. https://www.ahri.com.au/education-and-training/corporate-in-house-training.
Anonymous., 2016. https://www.finance.nsw.gov.au/ict/sites/default/files/resources/Info%2520Sharing%2520SLA%2520Template.doc+&cd=1&hl=en&ct=clnk&gl=in.
Anonymous, 2016., https://aspire-bizops-docs.s3.amazonaws.com/info/vision-mission-values.pdf.
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