Business Process Management (BPM) – Process Modelling Report For Crater Lakes Caravan And Camping Park

Process categorisation model

The business process modelling is helpful for aligning the management of the successful development and integration. The analysis had been helpful for taking care of activities and integrating the significant management of the factors implying the utilization of the improved factors. The business process modelling has been helpful for implying the management of the successful integration and development. The business process modelling would be helpful for integrating the management of the factors for forming the successful integration and development. The following assignment has been integrated with the analysis of the process management of the activities for the organization. The business process modelling had been helpful for forming the cohesive development factors.

Process categorisation model

The process categorisation model would be developed considering the standard categorisation model. The processes of the Crater Lakes Caravan and Camping Park would be effectively managed for ensuring the development of the successful integration and operations. The model has been divided into customer entering and exiting process, information collection and provision process, and park’s operational process. The activities would be implied for the development of the successful integration and development. The following is the process categorization model for Crater Lakes Caravan and Camping Park,

Figure 1: Process categorisation model

(Source: Created by the author)

Capability maturity model 

The capability maturity model would be helpful for determining the development of the successful analysis of the improved management operations. The model would help in listing the 5 step model of initial, repeatable, define, managed, and optimizing. The four types of process include standard consisted process, continuous improvement process, predictable process, and analysing process. It would be helpful for developing consistent process defining of the operation alignment. The following is the process categorization model for Crater Lakes Caravan and Camping Park,

Figure 2: Capability maturity model

(Source: Created by the author)

Case function matrix 

The activities of the operations of Crater Lakes Caravan and Camping Park has been developed using the step by step decomposition of the work process. The activities identification has been done for the park and the two main work package has been considered for identifying which of the activity falls under which section. The two work package for the project includes Laundry, Toilet, and Shower Usage/Maintenance and Customer’s Park Entering and Exit Process. The case function matrix had been shown below,

Activities	Laundry, Toilet, and Shower Usage/Maintenance	Customer’s Park Entering and Exit Process
Cleaning and Maintenance of Laundry, Toilet, and Shower	X
Use of Laundry, Toilet, and Shower	X
Water Supply	X
Washing Cost Collection	X
Customer Registration		X
Submission of Voter Card		X
Smart Key Provision		X
Information Providing to the customers		X
Clearing of Payment		X
Exit of the customers		X

Process Model for Laundry, Toilet, and Shower Usage/Maintenance

The process model for laundry, toilet, and shower usage/maintenance is shown below,

Figure 3: Process Model for Laundry, Toilet, and Shower Usage/Maintenance

(Source: Created by the author)

Process Model for Customer’s Park Entering and Exit Process

The process model for customer’s park entering and exit process is shown below,

Figure 4: Process Model for Customer’s Park Entering and Exit Process

(Source: Created by the author)

7PGM discussion for Laundry, Toilet, and Shower Usage/Maintenance

The 7PGM model involves the activities of laundry, toilet, and shower cleaned if needed, cleaning and utilization of toilet and shower and laundry by the campers, powered and non-powered sites and cabins are checked, rubbish is picked and disposed, and grass is mown by grounds maintenance staff. The 7PGM model has been developed with consideration of the activities and aligning the model with seven step clarification management process. The decision matrix would help in understanding the alignment development for easing the development model.

Capability maturity model

7PGM discussion for Customer’s Park Entering and Exit Process

The 7PGM model involves the activities of the process includes customer check-in, entering details of the driver(s) current driver(s) license, vehicle(s) registration,  gates are locked @22:00, park security round @21:30,  signing register, staff provide park map to customer explaining locations of BBQ facilities, cabins, camping sites, laundry, mini-golf, rubbish disposal, shower blocks, swimming pool, tennis courts, toilet, and recreation room, visitors have to clear their accounts,  and visitors leave the park @ 21:45. The 7PGM model is helpful for integrating the successful management of the decision model for integrating the successful development model. The integration of the model is helpful for easing the development of factors with the decision model for the account clearance and information access.

Cycle time for Laundry, Toilet, and Shower Usage/Maintenance

The activities of the processes involves cleaned if needed, cleaning and utilization of toilet and shower and laundry by the campers, powered and non-powered sites and cabins are checked, rubbish is picked and disposed, and grass is mown by grounds maintenance staff. The calculation of the cycle time for Laundry, Toilet, and Shower Usage/Maintenance is shown below,

Activities	Time
Cleaning Session (a)	30 mins
Rubbish pickup and disposal(b)	45 mins
Site cleaning(c)	5 mins
Mowing of site(d)	10 mins
Cleaning the cabins(e)	45 mins
Total Time (S=a+b+c+d+e)	135 mins

Cycle time for Customer’s Park Entering and Exit Process

The activities of the process includes customer check-in, entering details of the driver(s) current driver(s) license, vehicle(s) registration,  gates are locked @22:00, park security round @21:30,  signing register, staff provide park map to customer explaining locations of BBQ facilities, cabins, camping sites, laundry, mini-golf, rubbish disposal, shower blocks, swimming pool, tennis courts, toilet, and recreation room, visitors have to clear their accounts,  and visitors leave the park @ 21:45. The calculation of the cycle time for Customer’s Park Entering and Exit Process Maintenance is shown below,

Activities	Time
Early time(a)	10 mins
Entering information in database(b)	10 mins
Photograph ID(c)	5 mins
Required paperwork(d)	5 mins
Providing details(e)	5 mins
Explanation(f)	5 mins
Staff demonstration(g)	5 mins
Total time(S=a+b+c+d+e+f+g)	45 mins

Redesign for Laundry, Toilet, and Shower Usage/Maintenance

Figure 5: Redesigned Model for Laundry, Toilet, and Shower Usage/Maintenance

(Source: Created by the author)

Figure 6: Devil’s Triangle for redesign model

(Source: Created by the author)

Redesign for Customer’s Park Entering and Exit Process

Figure 7: Redesigned Model for Customer’s Park Entering and Exit Process

(Source: Created by the author)

Figure 8: Devil’s Triangle for redesign model

(Source: Created by the author)

Automation

The development of the effective automation process would be helpful for integrating automatic operations in laundry, toilet, and shower usage/maintenance and customer’s park entering and exit process. The automatic processes of water supply, electric supply, automatic scan of visitor card, fetching of visitors details, and payment platform for paying. These are the automatic system continuation for the processes of the park.

Conclusion

It can be concluded from the assignment that the business process modelling is helpful for managing the successful management of the activities and developing the management of the processes. The process model for customer’s park entering and exit process and laundry, toilet, and shower usage/maintenance had been developed for ensuring the successful integration and management process. The activities of the process includes customer check-in, entering details of the driver(s) current driver(s) license, vehicle(s) registration,  gates are locked @22:00, park security round @21:30,  signing register, staff provide park map to customer explaining locations of BBQ facilities, cabins, camping sites, laundry, mini-golf, rubbish disposal, shower blocks, swimming pool, tennis courts, toilet, and recreation room, visitors have to clear their accounts,  and visitors leave the park @ 21:45, cleaned if needed, cleaning and utilization of toilet and shower and laundry by the campers, powered and non-powered sites and cabins are checked, rubbish is picked and disposed, and grass is mown by grounds maintenance staff. The calculation of the total time for laundry, toilet, and shower usage/maintenance had been done and it came about to be 135 mins. The calculation of the total time for customer’s park entering and exit had been done and it came about to be 45 mins.

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