Questions:
1. Discuss the criteria to consider in specifying the structure and features of CGC’s new system.
2. Identify the data that should be incorporated into CGC’s new system to provide adequate planning capability. Explain why each data item it is important and the level of detail needed for the data to be useful.
Citizen’s Gas Company (CGC) is a firm that makes available the natural gas service to 200,000 customers. The customer base of the same is as described below:
|
Class |
Customers |
Sales in Cubic Feet |
Revenues |
Dependency on Weather |
|
Residential |
160,000 |
80 billion |
$160 million |
High |
|
Commercial |
38,000 |
15 billion |
$ 25 million |
Partial |
|
Industrial |
2,000 |
50 billion |
$ 65 million |
Negligible |
|
Totals |
145 billion |
$250 million |
|
CGC: Customer base
CGC has 10 suppliers who are bound in a contract with the company that varies from 5 to 15 years. This supply varies on heating season and is in equal monthly increments in a few cases.
Information Systems are a blend of equipment and programming that is required for the administration of data-sensitive and information driven applications (Systems and Systems, 2016). It would help in the investigation and capacity of the information. The prime motivation behind Information Systems is to change the crude information into important data (Study.com, 2016). An extraordinary type of such frameworks is a Management Information System (MIS), which gives data to dealing with a venture (WhatIs.com, 2016). These frameworks are isolated into two general classifications as:
The basic requirements of CGC are to decide on the supply for each and every customer at a defined period of time and also to track the same with proper reporting tools. Monitoring of the stock along with the proper planning are basically required out of the information systems for CGC.
Information Systems applicable in CGC
Transaction Processing System
These are the systems which halp in maintaining and managing the transactions related to the project. For instance, in case of CGC it would revolve around the demand received, supply given, order summary and many others. Applicable transaction processing systems for CGC are:
Order Processing System collects the order related information from all the sources such as the administrator, worker and the sutomers. This information is stored in the database and the request is then sent to the bookkeeping and dispatching departments. It keeps the information around the orders and the stock intact at all times (Smallbusiness.chron.com, 2016). A solid and effective framework for preparing client requests is essential to necessary achievement. Without it, private cabin operations will bobble, front end agents will endure, and clients are more probable go to a contender that gives better administration. A ton of time, cash, and assets can be spared just by building up a legitimate request handling rule (Meneses, 2015).
Stock control system, also called inventory control system, would be utilized to manage the stocks of CGS and the measures to monitor the same. It applies to every cycle of the stocks that is from raw materials to the finished products. The system targets all the phases that are involved such as utilization, requesting and re-requesting of the stock. Proficient stock control would permit appropriate measure of stock in the perfect spot at the opportune time. It would likewise guarantee that capital is not tied up pointlessly, and secures generation if issues emerge with the store network (Infoentrepreneurs.org, 2016).
Payment Systems for CGC would allow all the financial transactions involved with the three different customers to be in place and also would be easily tracked.
Database Management System (DBMS) is a system which is used to categorize, monitor, store and control the data in an effctive manner. It is a combination of tables and schemas which are made up of rows and columns (Techopedia.com, 2016). The data related to CGC such as customer details, supply information, funds information and many more would be easily arranaged with the help of DBMS.
It is an electronic database of that primarily revolves around finance related information that is concised in an accurate manner and the customized reports can also be generated on the basis of the same. It is typically likewise conceivable to acquire extraordinary reports from the framework effortlessly. Data showed by the MIS normally indicates “genuine” information over against “arranged” results and results from a year prior to; in this manner it quantifies progress against objectives. The MIS in case of CGC would acquire the required data from the customers and the suppliers (Inc.com, 2016).
The suggested information systems under MIS which would be beneficial for CGC are:
CGC would make use budgeting systems to fulfill objectives for development and maintainability with the current funds. The real goals of spending plan frameworks incorporate coordination, distribution of assets and general making arrangements for operations (Smallbusiness.chron.com, 2016).
A sales manageemnt framework is an apparatus that aides salespeople get sorted out, deal with their contacts better, track their sales bargains all the more productively and spare them time. In short – a system that aides salespeople offer more. It can be a learning database that gives access and data about sales accounts. This can decrease the difficulties and issues confronted while taking care of a huge arrangement of records. CGC will have the capacity to recognize the sales accounts that give the most guarantee and income. What’s more, they can sift through the less encouraging records. This empowers sales supervisors to disseminate and organize accounts successfully. The sales group can pitch one of a kind advancements and bundles to every record to improve the odds of getting it done (sales management, 2016).
These are the systems that aid in the decision making and decision support associated with an organization. These are the learning based frameworks which are utilized for demonstrating and systematic purposes. There are certain distinguishing advantages of these systems in terms of cost-effectiveness, increased efficiency and managed system as whole. The time investment funds that have been archived from utilizing modernized choice backing are regularly generous. DSS can enhance correspondence and cooperation among leaders. (decision-making-confidence.com, 2016).
This is a system that is a specialized form of a decision support system and is used by the top executives associated with the company. These executive intergrate and aggregate the data from all of the sources and come up with the strategies to form mangement and executive decisions.
It is a system that is coputer-based in nature and hence, is a combination of several components such as hardware, software and many more. It also provides rapid access to the information and alos provides mechanism for automation of data (Mbaofficial.com, 2014). Easy navigation and user-friendly are features that come easy with these systems which makes them simple to use by the employees of the company including top-level executives. The final information presented in this syetms is represented in an arranged form and clear patterns.
It would help CGC to form a well-defined business strategy to keep all the processes and the team members integrated in a system that is executed with complete perfection.
A task can’t run effectively on the premise of chance or a plausibility. Regardless of how enormous or little a task is, it must be upheld by solid and all around arranged administration systems as tremendous number of assets, for example, labor, machine and cash are included in a venture. If there should arise an occurrence of the business, it is significantly more critical to take after an organized system to have an effective venture administration set up, concerning the likelihood of a ton numerous dangers and the odds of disappointment also.
There can never be a zero-deformity programming or one hundred percent assurance of achievement yet by the by, a successful arranging and control does no mischief. The first and the preeminent stride in the strategy to be followed in the anticipate administration ought to be to picture the objective. It would evaluate the circumstance better, as well as, would likewise be useful in posting down the progressions to follow keeping in mind the end goal to accomplish the objective. A very much explored and outlined undertaking arrange additionally should be readied which ought to cover the target of the venture, scope, suspicions, potential dangers, mistake approach, breakthroughs and requirements. The task arrangement would help so as to comprehend the prerequisites better and would likewise be important to track the advancement. There must be a pioneer or a gathering of pioneer to oversee and co-ordinate the task alongside doling out employments to the general population, observing their work and taking care of the reporting. A fallback position is likewise critical if there should be an occurrence of a blunder situation. There ought to be apparatuses and exertion accurately placed in, keeping in mind the end goal to deal with the desires. Time-to-time reporting is likewise greatly required keeping in mind the end goal to get a thought of what is going on and to impart the same to the group. It would track the advancement and escape clauses, assuming any.
The project plan would comprise the following:
The undertaking extension articulation would drill down the reason and legitimization of the task and would serve as a standard record for CGC. It would define the in-scope and out of scope activities.
The reason behind the venture would be to plan a versatile strategy and detailed approach for CGC to manage the supplies at all times and also to fulfil the demands of each customer without any loss or over-supply.
The task would be created with a staged methodology. The underlying stage would incorporate the arranging took after by planning of the essential phases. Phases would then be altered by favored subject and style.
The project would target the three main entities that is CGC, its customers and the suppliers. Requirements of the customers in terms of demand would be covered with the supply from each of the supplier.
All the acceptance criteria ought to be met before the arrival of the application in this present reality. The criteria for the portable application of CGC would be:
Conclusions
CGC is a company that provides natural gas services to its three lines of customers. The current shortcoming of the present system are improper track of the supply, loss of sales, undue curtailment and dissatisfied customers to name a few. The suggested information systems which are primarily categorized in four categories will help CGC to overcome all of these drawbacks and also gain a reputation of trust and relaible company in the market. A well defined project plan is also necessary for the company and an outline of the same specifies the project scope, purpose, acceptance criteria and high level requirements.
References
Chris-kimble.com. (2016). Different Types of Information System and the Pyramid Model.
decision-making-confidence.com. (2016). Decision support systems – applications and advantages.
Inc.com. (2016). Management Information Systems (MIS).
Infoentrepreneurs.org. (2016). Stock control and inventory.
Mbaofficial.com. (2014). What is Executive Information System? Explain its Characteristics, Capabilities and Benefits | Total MBA Guide.
Meneses, A. (2015). 6 Steps To An Effective Order Processing System | Infinit Contact.
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