Training Need Assessment And Program Design For Improved Productivity In An Organization

Identified Areas of Deficits

Discuss about the Training And Creativity Enhancement.

Following the training need assessment that was conducted in the organization a while ago, several critical areas were identified that were making the employees not to perform to their maximum regarding the specific duties and tasks they were given. In resultant to that a training program was designed so as to ensure that those areas of deficits were well addressed in order to improve the productivity of the individuals working in the organization and also the organization as a whole to get maximum productivity from high performing individuals (Herrmann, N., & Herrmann-Nehdi, A. 2015).  A training need assessment was carried out by selected experts who were tasked to critically analyze each department as a whole and identify each person need that would make them produce and work effectively in the organization.

The case organization is a chartered company that deals with processing of green flowers for sale. The company is twelve years old and has big acres of land under which it cultivated flowers. To facilitate the production and continuity of the company, it has hired several staff ranging from directors, farm managers, drivers, office assistants, cleaners marketing team, financial assistance, security guards and many others. The company remuneration plan is above average and most people are paid not more and not less the expected amount. Due to the wide range of employees from different professions working in the organization, there have been several issues regarding employee and their attitude towards work (Herrmann, N., & Herrmann-Nehdi, A. 2015).  The administration indicated that some performed at their level best while others just did the optimum work so as to maintain their position in the company and to fulfill the employer’s target. As a result, a training assessment need was conducted and it brought out stipulated areas where thorough training was needed in order to improve the individual’s capabilities.

The need assessment identified that most of the workers who worked in the offices had not upgraded with the modern technology and it was affecting the ongoing daily job since they were being conducted at a slow pace. In the finance department, for example, it was identified that the staff was using older ways of calculations and computing sums, this delayed the whole financial process as most payments were not made on time. The marketing department was not left out. The team identified that the marketing department was not advertising the company’s products on the modern social media as they were using the old newspaper journals to advertise for the flowers that the companies were selling and also advertising job opportunities when the need arose. In terms of security, the department was so reluctant that they didn’t have all the trace of the events that happened in the whole organization. The supervisors were not left, the team found out that some of the managerial team and the supervisors did not act ethically in addressing issues that concerned the workers. Some treated the workers with low dignity which made them perform dismally than expected (Herrmann, N., & Herrmann-Nehdi, A. 2015).

Training Program Objectives

The training and development need that was carried out had several importance. The major goal was to ensure organizational unity and high productivity and performance of the individuals and the organization as a whole, on the departmental level the importance was, to ensure that office matters and the daily program was well followed and the whole organization was fully functional. This will be of high importance to the employee who works in the offices as they will get proper training that will help them carry out their daily duties as they will be trained on the modern technology and how to handle it. The supervisors will also benefit from the program as they will be taught how to handle other employees and treating them as equal. This will prompt good relation between the employee and the supervisors and it will surely lead to high productivity. Communication department will also benefit from the program as they will be trained on the way to effectively use modern ways of communication when it comes to sending information regarding the new development within the company. The security department will get experts to take them through modern ways of detecting bad and malicious individuals in the organization and also on the bigger part the way to ensure that the organization was free from terrorist. The other employee will also benefit from this plan as they will be trained on how to carry out their specific duties without waiting for their supervisors to look at them. The marketing department will also get experts to help them have the knowledge of using the modern application in ensuring that the organization is in a better position in terms of market strategies.

The participants of this training will cover a wide range of staff starting from the normal employee all the way to the top management of the firm. They will include, security guards, clerks, drivers, office assistants, finance officers, procurement officers, marketing officers, communication officers, supervisors, and the senior directors of the firm. Security guards will get adequate training that will help them get well equipped with modern security issues. Clerks and company drivers will be trained on how to ensure that their work was effective and productive. Finance officers, procurement officers, and marketing officers will be guided on how to use their influential office in an ethical manner so as to produce good results that will enable the organization to grow and have good repulsion from the outside world (Herrmann, N., & Herrmann-Nehdi, A. 2015).

Participants of the Training

The participants will get extra benefit from the training. This is because they will be well equipped with modern ways and system on how to handle work and it will provide guidelines for them to assess their improvement gradually. The participants will have an avenue to top up knowledge and skills and some might end up getting promoted due to the results of the training. The organization, on the other hand, will not be left out as it will experience high labor productivity that will result due to impacted knowledge from the training. High productivity and increased profits will follow. This will be as a result of the basic work skills that the training will have imparted to the organization harmony and good relationship will also be evident in the organization since there will be a good relationship between the employees and the top management officials. This will be as a result of the training that they will get. The program will benefit all but it will need the sacrifice of financial resources and non-financial resources such as time and leadership.

A program plan will be very essential in ensuring that all go in order so as to ensure that all the departments are employees are reached out right from the normal employee up to the top management officials. The plan will consist of the group of people who will be trained on specific issues, the amount of time that the training programmes will take, the main topics that will be discussed in the training, the way the supervisors will train them, the method of communication that will be used in the communication. There will also be a reward program for the people who will have impressed the supervisors, the basic thing of including this system is to motivate the employee to be eager to learn and improve their skills and understanding of various issues (Herrmann, N., & Herrmann-Nehdi, A. 2015).

The program will have its objective which will act as guidelines for ensuring that they are met within the stipulated time and a positive change is seen in the organization. The objectives will be as follows: –

 1.To enhance creativity in the performance of duties and task.

 2.To create a developmental culture within the organization.

 3.To promote high productivity and harmony in the organization.

 4.To enhance the good relationship and trustworthy between the organization and employee.

Creativity enhancement is the major objective of the training. This is to ensure that the employee gets the basic knowledge to perform their daily task in a more advanced and accurate way, secondly is to ensure that they view the complex task as doable. Enhancement of developmental culture will also be an objective of the training as it will be aiming at ensuring that employee gets the urge to advance their career personally by advancement in education and regular training. Promotion of high productivity in the organization is also an objective. Most of the working generation spend much of their daily time in their working stations, this prompt us to judge that work should be a peaceful and a harmonious place where people should interact and socialize freely. Therefore, another objective will be to ensure that there is a conducive environment which will contribute to the good relationship among the manpower in the organization.

Benefits of the Training Program

Schedules and planned activities will involve various steps geared towards the success of the training They will include the time allocation of each training, the expectations and also the trainer who will be called to facilitate. The planned schedule will be as follows

SCHEDULE

4/5/2018    Office assistants TIME: 8:00 AM   VENUE: Social hall   TOPIC. AGGRESSIVE

5/5/2018    Managers TIME.8:30 AM VENUE: Social hall    TOPIC: LEADERSHIP

6/5/2018    Support Staff TIME: 8:20 AM VENUE: Social hall    TOPIC: PRODUCTIVITY

7/6/2018    Drivers TIME: 9:00 AM VENUE: Social hall    TOPIC: DEFENSIVE

8/6/2018    IT technicians TIME: 8:00 AM VENUE: Digital lab    TOPIC: CYBERCRIME

9/6/2018    Finance officers TIME: 8:00 AM VENUE: Board room    TOPIC: TRUST

10/6/2018    supervisors TIME: 10:00 AM VENUE: Social hall    TOPIC: ETHICS

Planned activities will be different depending on each day. Office assistants will have their days activities as follows. They will get into the social hall at exactly 8 am where they will find the facilitator already available for they will be taught how to be an aggressive person at work. They will be provided with a notebook to write on and also will be given a chance to a question if they will need any clarification.

Managers will be the second group. Their training will take part in the social hall at exactly 8 am where they are required to come with notebooks and ensure that they take keynote on what the trainer will give them. They will be trained on social responsibilities in the workplace and workplace ethics. This will help them improve their day to day encounter with the employees and also create a good relationship between them and the employees. They will be required to sign a timesheet once they are through with the training.

Support staffs will be the third group to be trained. Due to their complexity in numbers, they will be divided into groups of twenty each day whereby they will be taught on how to grow positively through improving their educational skills. This will help them advance their work and get promoted when they complete the advancement (Brewster, C. 2017).

Drivers will be the fourth group to be trained. The basic requirement will be to undergo a medical test and bring the results to the trainer who will proceed to give them training on defensive driving which will enable them to gain the knowledge on how to handle the company’s cars when they are entrusted to them. This will help them improve their driving skills and also eliminate bad attitude towards work.

Cybercrime has gone an inch higher that is why the IT department personnel will be the next group to be trained. The instructor will tackle with them the issue of cyber-crime which will equip them with knowledge on how to prevent the companies network system from being hacked. This will ensure that the companies private information remains guarded and that they use modern ways to advertise the company on the internet.

Planned Schedule of Activities

Finance officers will have their date with the trainer at the boardroom. These are guys who manage the finance of the organization and by giving them good training, it will equip them with the expertise on how to ensure that financial assets of the company are managed effectively.

As part of ensuring that the whole organization is unified, supervisors will be the last group to be trained. They will get the basic skills that will enable them to act as intermediaries between the top management officials and the workers. The training will equip them with basic ethics on how to handle junior employees in the organization.

The planned activities were formulated with the guideline of the representatives from each of the mentioned participants. This helped in the scheduling of the time so as to ensure that they got specific training depending on the type of job they do in the organization. The organization has also gone an extra mile to pay the trainers who will ensure that the training is handled in an appropriate manner. The mentioned rooms where the training will be conducted will be available an hour to the top of the hour. This will provide enough time for the groups to settle and make themselves familiar with the venue. (Brewster, C. 2017).

As part of the planned schedule, trainers will be given the following instructions.

1.Ensure that all participants are settled before the start of the training.

2.Introduce yourself in an appropriate and friendly way.

3.Ensure that all the participants have notebooks.

4.Open up their mind by ensuring that they highlight their main challenges.

5.Ensure that you give them a break after every two hours to break the monotony.

6.Give them time to ask questions whenever need arises.

7.Answer all the question in an ethical way.

Be audible enough.

9.Use any appropriate training tool that will help improve the understanding of the participants.

10.Ensure your conclusion is brief and sign the check sheet after training.

After a successful training is over, feedback will be needed from the trainer and from the participants also. This will include a short-structured question asking whether the training was effective and the areas that need to be improved in future. The trainer will be required also to give a feedback on whether the participants were attentive and cooperative. The trainer will be required to give the administration a report on how the training was and the areas that were challenging to him or her and areas for improvement. Participants will also be required to give a detailed report after one week containing the evaluation of the training and the areas that they feel were thoroughly addressed (Brewster, C. 2017). After assessing all the feedback from both the trainer and the participants, the organization will release a document critically analyzing the training activity and pinpointing whether there was an improvement in the productivity of the employee.

Resources that will be required to facilitate are in a wide range depending on the trainer and what type of tool and equipment will help him or her to make an impact on the participants. They will be majorly divided into two major parts namely financial and non-financial resources. Financial resources will include the amount of cash that will be set aside for the training. The finance will be used to pay the trainers, hire for instruments that will be requested by the trainer, facilitate food and drinks that will be used by the trainer.

Non-financial resources will include, the time that the organization and the employees are willing to sacrifice. The venue where the training will be held is also a much-needed resource. this will ensure that the whole event is conducted in a conducive environment. Visual aids will also be needed so as to emphasize on the message that the trainer will have. speakers, projectors, amplifiers, microphones, computers, Resources are very much essential to the success of the training program this is because it ensures that all the plans are executed in an appropriate way. This will lead to the success of the project if all are implemented according to the set down plans. (Brewster, C. 2017).

In conclusion, organizations are required to carry out continuous training analysis need. This is because the market is so dynamic that basic knowledge becomes obsolete within no time. By this factor employee satisfaction and job security is enhanced so as to give the employees a chance to evaluate themselves and develop their knowledge and skills. The organization should also create continuous training programmes that will facilitate the improvement of employee’s potential in performing specified tasks. This will help realize the main objective of the organization and achieve its success.

References

Brewster, C. (2017). The integration of human resource management and corporate strategy. In Policy and practice in European human resource management (pp. 22-35). Routledge.

Herrmann, N., & Herrmann-Nehdi, A. (2015). The Whole Brain Business Book: Unlocking the Power of Whole Brain Thinking in Organizations, Teams, and Individuals. McGraw-Hill Education.