Business Analysis And Process For Tesco: Supporting Operations And Customer Service Policies

Project Information

Describe business analysis and process to support the operations and customer service policies of Tesco, a major retail business entity.

For the purpose of the study, the establishment of business analytics and processes to support the operational and customer service policies of Tesco, a major retail business entity.

Kerzner (2013) stated that the IT project management primarily focuses to work on applications and analytical projects to serve customers better. This includes implementing advanced technology mechanisms to collect customer data track consumer data accordingly. Burke (2013) mentioned that in addition, it would assist the management of the organization to record customer preferences and frame the marketing as well as the operational policies accordingly. It is expected that this would assist the daily business functionalities in a more effective manner. The operational process of the business entity would be more effective in offering superior customer services to the employees. These technologies are expected to assist any retail business entity to enhance their production rate with requiring minimum amount of time and resources (Walker 2015). 

Various internal and external factors can affect the development of such technologies. These include the market demand and general consumer choices and preferences.  The response of customer towards such changes in the operational processes of a business enterprise is one factor that should be considered here (Leach 2014).In addition, the intensity of market completion is another essential attribute affecting the implementation of IT projects in the organization.

The internal factors include the cost incurred in implementing such a project. The project should be commercially viable from the point of view of the investors in a business enterprise. In other words the IT project would be able to add to the profitability of the firm.  Besides this, the financial state of the business enterprise is other essential criteria that can have an impact towards adopting such technology relating to applications and analytics (Phillips 2013) The retail brand should have the necessary financial strength to incur considerable expenditure without affecting the revenue inflow of the firm. Another internal factor is the training and aptitude of the employees working in the firm. The employees should posses the necessary skills to make optimum utilization of such advanced technology mechanisms that shall reduce the operational expenses of a business enterprise. (Turner 2014).  However, the quality of such IT projects is an essential factor in determining the financial position of the organization. The risks associated with such a project relates to the financial expenditures and negative consumer perception. In addition, it can be said that there shall be some amount of resistance from within the organization (Marchewka 2014). The project management procedure would be able to overcome such constraints in helping the organization to achieve business sustainability.  

Assumptions

The following are the limitations and constraints of the project management process ‘

1. Budget – To implement an IT project shall require considerable expenditure. Therefore, such expenditures shall be considered when adopting such procedures. As per the budget decided by the management of the organization, the management must introduce such IT projects. However, this can lead to high expenses, which the business enterprise   should be able to bear. According to Heagney (2012), it should be critically analyzed to prevent such expenses form adversely influencing the financial stability of the business enterprise.  
2. Time – Limitation of time is one of the pertinent limitations that can affect the stability of a business organization .  As such , constraints of time is one of the essential attribute that the  business organization has to consider before introducing such IT project in the organization .Therefore, the procedure of implementing such processes in the organization should be done in minimum period to assist the organization in its growth. Mir and Pinnington (2014)   noted that a lengthy procedure would not be beneficial for the firm in the end. 
3.  Training – The staff has to be adequately trained to adapt to such changes. It can be stated that lack of training in technology requirements shall harm the growth of the business enterprise. Effective training has been a pertinent limitation towards imposing such changes in the operational processes of a retail business entity (Crawford 2014).  This would have a negative influence on the quality of customer services offered by the entity.

The business approach should be an in-depth covering a range of activities that has to be influenced when implementing the business applications and analytical procedures of a business enterprise.  Firstly, the necessary discrepancies and the weaknesses in the organization shall be implemented.  The business approach is mainly based on the following requirements – Effective operational as well as customer service policies to the management (Unab and Kundi 2014).   Therefore, these two processes shall be adequately considered when building analytics and business application to keep track of consumer demand and preferences as well as the effectiveness of the operational policies of the business enterprise.  

According to Teller et al. (2014), establishment of applications and business analytics should follow a systematic procedure. Therefore, it should involve minimum amount of time and resources.  In addition, it s shall be effective enough to serve the purpose of the business organization.

The following are the requirements of the project as per the MOSCOW analysis

Must have – The must have requirements are critical to the success of the project these include – essential details related to the development of the applications. The application is constituted of the variable and the fixed factors that are vital to the functionalities of these applications in the context of developing of smoother operational processes of the business enterprise.  According to Meng (2012), the variable factors like consumer demand, the economic conditions of a particular place and the market conditions are subjected to frequent changes.  Therefore, the business applications and analytics must consider all these elements when developing advanced technological processes to assist a business enterprise.

The Moscow analysis presents a vital emphasis on the constituents that can be labeled as essential items on the establishment of IT project management procedures. Young (2013) mentioned that these elements bring added benefits. In the context of the study, these elements relate to adoption of essential technological requirements that enables a entity to offer superior customer service.  

 The certain technological requirements that can be labeled as could have and therefore not necessary to the achievement of primary objectives to the business enterprise. These relate to implementing processes to achieve greater sales revenue in the market.

These relate to the establishment of procedure that are not necessary, in the context of the present business position of the retail entity.  In this regard, it can be said that these procedure shall have an adverse influence to the business sustainability of a retail business enterprise. These would also lead to unnecessary expenses, thereby, affecting the productivity of a firm. In these regard , it  can be said that items labeled as won’t have should be strictly  avoided to prevent any undue threat or obstacle that can affect the IT project management procedure

Constraints

The project deliverable consists of the following three stages

Conceptualization – In this stage, there shall be two constituents that are- business transformation, technical solutions as well architecture. The Conceptualization stage is the initial stage where the IT project   management is fully planned   and the necessary   steps are taken for its implementation. 

Development – The development process   relates to the process where customized Apps as well as analytics are established   to enhance the current business processes.  This relates to the improving the existing operational polices, and offering customer services to the buyers. 

Operations – This is the final stage of the project deliverable processes. The  operations stage  can be  classified  into  three stages which are –  Infra and Network , Operations as well as the  support  towards  the applications of a business enterprise. The Infra and Network relates to improving the existing   technicalities currently followed in the organization (Holzmann 2013). The Applications  support relate to  consolidating  the  newly  developed  applications  as well as the  business  analytics  procedures   that  are  being  followed in the business  enterprise.    The operational stage facilities   the support functions of   a retail entity.  The support functions can be subdivided into Finance, L&D, HR and operations (Caniëls and Bakens 2012).  The  Project  management office  as well as integrated  portfolio management   are   the  functions   that shall  be supported by  IT   project  management   procedure        

From the  above  diagram  it    can  be  said  that  the  development  of business apps and analytics  shall assist a retail entity  to provided  support to a  range  of   business functionalities .    

The governing structure shall determine the implementation of the IT project management in the business enterprise (Lock 2014).  Therefore, the   authority and the direction would come from the top management of the organization.  In this  regard , it can be said that the  nature of structural policies followed  in the organization shall determine the  success of  the  business to  large  extent . Therefore, it is upto the management of the organization to make necessary planning relating the implementation of the project management activities in an organization.  The engineers of the organization shall handle the technical issues.    Any  technical issues shall be  handled  by  people  having qualified expertise  in the  field  of IT project management (Tong  and Thomson 2015).  In regarding implementing the changes within every layer in the organization, the human resources department shall be responsible. The project team and the top management or the leadership group shall have a very important relationship. There should be a clear flow of communication between these two parties, to avoid any misrepresentation of data. It can be said that both parties are co-dependent on each other (Besner, and Hobbs 2013).  The project team is dependent on the governance entities for adequate resources as well as the direction that the implementation of business applications and other analytics that the business organization would be required to be followed. On the other hand, the management is dependent on the project team to determine consistent delivery of IT solutions to a business enterprise .This shall enable the business entity to authenticate the use of business applications and analytics for the betterment and growth of the organization.  

Outline Number	Task Name	Duration	Start	Finish	Evaluation stage
0	TESCO Business applications	86 days	Mon 03-05-16	Mon 02-05-16
1	Project start	0 days	Mon 04-05-16	Mon 04-05-16
2	Phase 1: Requirement specification	18 days	Mon 04-05-16	Wed 28-05-16
2.1	Meeting fixed with the director	0.5 days	Mon 04-05-16	Mon 04-01-16	1
2.2	Assessing the present situation of the school	1 day	Mon 03-05-16	Tue 05-0516	3
2.3	Assessing the requirements of the system	0.5 days	Tue 05-05-16	Tue 05-01-16	4
2.4	Collecting information about the methods currently being used	1 day	Wed 06-05-16	Wed 06-01-16	5
2.5	Client meetings	1 day	Thu 07-05-16	Thu 07-01-16	6
2.6	Documentation procedure 1	14 days	Fri 08-05-16	Wed 27-05-16
2.6.1	Establishing the scope statement	1 day	Fri 08-05-16	Fri 08-05-16	7
2.6.2	Functional requirements	0.5 days	Mon 11-05-16	Mon 11-01-16	9
2.6.3	Non functional necessaities	0.6 days	Mon 11-05-16	Mon 11-01-16	10
2.6.4	Establishing the  documents  to  establish  the  non-functional documents of  the  organization	2 days	Pplications Tue 12-05-16	Wed 12-05-16	11
2.6.5	Document submission	1 day	Thu 14-05-16	Thu 14-05-16	12
2.6.6	Acceptance of proposal	1 day	Fri 15-05-16	Fri 15-05-16	13
2.6.7	Changes reflected by the client	2 days	Mon 18-05-16	Tue 19-05-16	14
2.6.8	Assessing  of project	2 days	Wed 20-05-16	Thu 21-05-16	15
2.6.9	Budget estimation of project	2 days	Fri 22-05-16	Mon 25-05  -16	16
2.6.10	Budgetory necessities  regarding the  client	1 day	Tue 26-05-16	Tue 26-05-16	17
2.6.11	Establishment o of budget and schedule	1 day	Wed 27-05-16	Wed 27-05-16	18
2.7	Approval  of proposals	0 days	Wed 27-05-16	Wed 27-05-16	19
3	Step 2: Establishing  the entire  project team	8 days	Thu 28-05-16	Mon 08-02-16
3.1	Deciding on the team	3.5 days	Thu 28-05-16	Tue 02-02-16
3.1.1	The selection of  Project team   procedure	0.5 days	Thu 28-05-16	Thu 28-05-16	20
3.1.2	Project leader  choosing procedure	1 day	Thu 28-05-16	Fri 29-05-16	23
3.2	Deciding on the training needs of the resources.	4.5 days	Tue 02-02-16	Mon 08-02-16
4.1.1	Designs of the system	2 days	Tue 09-05-16	Wed 10-02-16	31
4.1.2	Developing the prototype based on the primary designs	7 days	Thu 11-05-16	Fri 19-02-16	34
4.1.3	Allowing the client to test the prototype	4 days	Mon 22-05-16	Thu 25-02-16	35
4.1.4	Considering changes requested by the client	7 days	Fri 26-05-16	Mon 07-03-16	36
4.1.5	The procedure of approve of new design	1 day	Tue 08-05-16	Tue 08-03-16	37
4.2	Prototype approved by client	0 days	Tue 08-05-16	Tue 08-03-16	38
4.3	Establsihing  the working model	23 days	Wed 09-05-16	Fri 08-04-16
4.3.1	Final design	4 days	Wed 09-05-16	Mon 14-03-16	39
4.3.2	Coding the ICT system	12 days	Tue 15-05-16	Wed 30-03-16	41
4.3.3	Test phase	2 days	Thu 31-05-16	Fri 01-04-16	42
4.3.4	System installation	3 days	Mon 04-05-16	Wed 06-04-16	43
4.3.5	Integration test (after the system has been installed in the school)	2 days	Thu 07-05-16	Fri 08-04-16	44
4.4	system commissioned	0 days	Fri 08-05-16	Fri 08-04-16	45
5	Phase 4: Employee Training  procedure	13 days	Mon 11-04-16	Wed 27-04-16
5.1	Improving  the  documenatation of  the User manuals and  other necessary requirements	3 days	Mon 11-04-16	Wed 13-04-16	46
5.2	Training  methods and techniques	4 days	Thu 14-04-16	Tue 19-04-16	48
5.3	Training program implemented for the  employees	6 days	Wed 20-04-16	Wed 27-04-16	4

ACTIVITY	Project Manager	Systems Analyst	SMEF	SMEA	Application Programm	Information System procedure	Program Team member	Quality Assuranc e   procedure e
Phase 1: Stating the requiremnts	XXXX	XXXXX	XXXXX	XXXXX	XXXXXXXXX	XXXXXXXX	XXXXXXX	XXXXXXX
Director meeting	R	–	–	–	–	–	–	–
Measuring the present situtauon	C	–	–	–	–	R	–	–
system requirements	C	–	–	–	–	R	–	–
Data collection procedure	I	R	–	–	–	–	–	–
Management decision  .	I	–	–	–	–	R	–	–
Documentation phase 1	XXXXXXXX	XXXXX	XXXXX	XXXXX	XXXXXXXXX	XXXXXXXX	XXXXXXX	XXXXXXX
Developing the scope statement	I	–	–	R	–	–	–	–
Deciding on the functional requirements of the ICT system	I	–	–	R	–	–	–	–
Deciding on the non functional requirements of the ICT system	I	–	–	R	–	–	–	–
Identifying the necessary requirements about the IT project implemantation	I	–	–	R	–	–	–	–
Submission  of  documenst	d	–	–	–	–	–	–	–
Proposal accepted	XXXXXXXX	XXXX	XXXXX	XXXXX	XXXXXX	XXXXXXXX	XXXXXXX	XXXXXXX
Accence of changes indicated by client	I	R	–	–	–	–	–	–
Predictiing  tiem estimation	–	–	R	–	–	–	–	–
Budget estimation of project	–	–	R	–	–	–	–	–
Informig the client about the schedule .	R	A	A	–	–	–	–	–
Client approves budget and schedule	I	–	–	–	–	–	–	–
All proposals approved	XXXXXXXX	XXXXX	XXXXX	XXXXX	XXXXXXXXX	XXXXXXXX	XXXXXXX	XXXXXX
Phase 2: Defining the entire project team	XXXXXXXX	XXXXX	XXXXX	XXXXX	XXXXXXXXX	XXXXXXXX	XXXXXXX	XXXXXXX
Deciding on the team	XXXXXXXX	XXXXX	XXXXX	XXXXX	XXXXXX	XXXXXXX	XXXXXX	XXXXXXX
Selection of project team	R
Selection of project leader	R
Deciding about the vision and mission about the project	A	I	I	I	I	I	R	I
Documenting team rules	R	C	C	C	C	C	C	C
Skill determination	C	–	–	–	–	R	–	–
Implementing the trainung needs of the resource	XXXXXXXX	XXXX	XXXXX	XXXXX	XXXXXXX	XXXXXXX	XXXXX	XXXXXX
Collecting information regarding the skill sets of the resources	R	–	–	–	–	–	–	–
Documenting the roles and responsibilities of the project team	R	–	–	–	–		–	–
Training of  resources	A	–	–	–	–	R	–	–
Phase 3 : Establsihment phase  of the organizatin	XXXXXXXX	XXXXX	XXXXX	XXXXX	XXXXXXX	XXXXXXX	XXXXXX	XXXXXX
The nature of  prototype	XXXXX	XXXXX	XXXXX	XXXXX	XXXXXX	XXXXXXX	XXXXXX	XXXXXXX
The inherentdesign of  the system	A	I	I	I	I	R	I	I
Developing the prototype based on the primary designs	A	I	I	I	I	I	R	I
Designing the prototype	A	R	I	I	I	I	I	I
Taking into  account the  changes	A	I	I	I	I	R	I	I
Requesting the client to approve the new design	R	I	I	I	I		I	I
Prototype approved by client	XXXXX	XXXXX	XXXXXXXX	XXXXXXXX	XXXXXXXX	XXXXXXXX	XXXXXXXXXX	XXXXXXXXXX
Establishing the working model of  the	XXXXXXXX	XXXXXXXX	XXXXXXXX	XXXXXXXX	XXXXXXXX	XXXXXXXX	XXXXXXXXXX	XXXXXXXXXX
Design of  the  system	A	I	I	I	I	R	I	I
Development of Coding procedures	A	I	I	I	I	I	R	I
Test procedure	A	I	I	I	I	I	I	R
Implementation of  newer system  and proceses	A	I	I	I	I	I	R	I
Evaluating the  Test	A	I	I	I	I	I	I	R
Isystem commissioned	R	I	I	I	I	I	I	I
Phase 4: Employee Training  procedure	XXXXXX	XXXXXX	XXXXXX	XXXXXX	XXXXXXX	XXXXXXX	XXXXXX	XXXXXXX
Documentaion of user manuals	A	–	–	R	–	–	–	–
Training materials docmentation	A	–	–	R	–	–	–	–
Desiging  the training program	A	–	–		–	R	–	–
Phase 5: Project closure phase	XXXXX	XXXXX	XXXXX	XXXXX	XXXXXX	XXXXX	XXXXXX	XXXXXX
Conducting the post implementation review	A	C	R	C	C	C	C	CI
Client  sign off	R	–	–	–	–	–	–	–
Resarching   the documents	R	I	I	I	I	I	I	I
Terminatin of the project	R	–	–	–	–	–	–	–

Project Approach

Work Schedule

Project Milestone	Date of Completion	Stakeholder Judge	Acceptance Criteria
Preliminary survey of organizational requirements	4 days	Investors	Authentic presentation of the project  requirements
Gathering I T resources	7days	IT Manager	Relevant  resources
Assembling the machines	32  days	IT Manager	Offering effective assistance  to   the project
Purchase of raw  materials	25  days	Operations  Manager	Relevant to  the project requirements
Order requirements	10 days	Project Manager	Efficient usage
Preparation of retail constituents	5 days	IT Manager	Retail assessment
Facilitating the preparation of  foundation base	60 months	IT Manager  Engineer	Strong  foundation
Development of   product  plan	28 days	Project Manager	Enhanced utilization of resources
Estimation of Total time period	35   dayd	Operation Manager	Time limit or deadline
Implementing the business  analytics	14  days	IT  Manager	Effective business operations
Executing  project requirement	12  days	Project  Manger	Determining  the  project constituents
Evaluating  the results	15 days		Achieving the objectives set at the outset
Make required alteration	5  days	Sponsor	Strong  business operations

Project Risk	Risk Owner
Raw material  quality	IT manager
Cost of  production	Finance  Manager
Wrong assessment of  raw materials	Civil Engineer
Lack of sponsorship	Project Manager
Equipment   support procedure	Procurement Manager
Wrong preliminary design	IT manager
Insufficient use of resources	Project  manager

The IT project shall have an important effect on the stakeholders of a business enterprise. The cost incurred in these projects would add to the production expenses of the firm.  In this regard,   it can be said that this would enable the stakeholders to judge the existing condition of the business enterprise. Also the  benefits  related to the   adoption  of   IT project management   would  be explained to  the shareholders of the  management  to assist them to make important financial decisions of the business enterprise (Kaiser et al. 2015). The stakeholder management is a pertinent issue that can have an important effect on the implementation of   IT project management. As such, these factors must be considered when building business applications and analytics in an organization.

The communications management have an essential influence on  the relationship between   the stakeholders of the  management and  the project  management team.  Regular reports are provided to the stakeholders regarding  the progress of  IT  project management procedure and its implications on the current business processes,  in the context  of  the  retail market  (Müller et al. 2013).

Gantt chart  

Outline Number	Task Name	Duration	Start	Finish	Predecessors	Resource Names
0	IT project management	86 days	Mon 05-05-16	Mon 05-05-16
1	Project start date	0 days	Mon 05-05-16	Mon 05-05-16		Project Manager
2	Phase 1: Requirement specification	18 days	Mon 05-05-16	Wed 27-05-16
2.1	Meeting with key personells	0.5 days	Mon 05-05-16	Mon 05-05-16	1	Project Manager
2.2	Assessing the present situation of the school	1 day	Mon 05-05-16	Tue 05-05-16	3	Information System
2.3	Assessing the requirements of the system	0.5 days	Tue 05-05-16	Tue 05-05-16	4	Information System
2.4	Collecting information about the methods currently being used	1 day	Wed 06-05-16	Wed 06-05-16	5	Systems Analyst
2.5	Client meetings to decide on the design the system.	1 day	Thu 07-05-16	Thu 07-05-16	6	Information System
2.6	Documentation phase 1	14 days	Fri 08-05-16	Wed 27-05-16
2.6.1	Developing the scope statement	1 day	Fri 08-05-16	Fri 08-05-16	7	Subject Matter Expert
2.6.2	The requirement  of the IT project management	0.5 days	Mon 11-05-16	Mon 11-05-16	9	Subject Matter Expert tasks (SMEA)
2.6.3	Emphasizing  on functional requirements of the business applications and analytics processes	0.5 days	Mon 11-05-16	Mon 11-05-16	10	Subject Matter Expert
2.6.4	Developing the documents to be used for identifying the functional and non-functional requirements of the Gantt chart	2 days	Tue 12-05-16	Wed 13-05-16	11	Subject Matter Expert
2.6.5	Presentation of documents	1 day	Thu 14-05-16	Thu 14-05-16	12	Project Manager
2.6.6	Acceptance  of proposal	1 day	Fri 15-05-16	Fri 15-05-16	13
2.6.7	Acceptance of changes indicated by client	2 days	Mon 18-05-16	Tue 19-05-16	14	Systems Analyst
2.6.8	Time estimation of project	2 days	Wed 20-05-16	Thu 21-05-16	15	Subject Matter Expert
2.6.9	Project budget estimation	2 days	Fri 22-05-16	Mon 25-05-16	16	Subject Matter Expert
2.6.10	Schedule and budgetary requirements to the client.	1 day	Tue 26-05-16	Tue 26-05-16	17	Project Manager
2.6.11	The procedure approval of  budget and schedule	1 day	Wed 27-05-16	Wed 27-05-16	18
2.7	Approval of proposals	0 days	Wed 27-05-16	Wed 27-05-16	19
3	Phase 2: Defining the entire project team	8 days	Thu 28-05-16	Mon 08-05-16
3.1	Approval of the team	3.5 days	Thu 28-05-16	Tue 05-05-16
3.1.1	Selection of project team	0.5 days	Thu 28-05-16	Thu 28-05-16	20	Project Manager
3.1.2	Selection of project leader	1 day	Thu 28-05-16	Fri 29-05-16	23	Project Manager
3.1.3	Discussion on the mission and vision of the project undertaken	1 day	Fri 29-05-16	Mon 05-05-16	24	Program Team member
3.1.4	Documenting team rules	0.5 days	Mon 05-05-16	Mon 05-05-16	25	Project Manager
3.1.5	Skill determination	0.5 days	Tue 05-05-16	Tue 05-05-16	26	Information System
3.2	Deciding on the training needs of the resources.	4.5 days	Tue 05-05-16	Mon 08-05-16
3.2.1	Collecting information regarding the skill sets of the resources	1 day	Tue 05-05-16	Wed 05-05-16	27	Project Manager
3.2.2	Documenting the roles and responsibilities of the project team	0.5 days	Wed 05-05-16	Wed 05-05-16	29	Project Manager
3.2.3	Training of resources for development of skills and aptitude	3 days	Thu 05-05-16	Mon 08-05-16	30	Program Team member
4	Phase 3 : Development phase	44 days	Tue 09-05-16	Fri 08-05-16
4.1	The prototype	21 days	Tue 09-05-16	Tue 08-05-16
4.1.1	Design  relating  to the system .	2 days	Tue 09-05-16	Wed 10-05-16	31	Information System Expert
4.1.2	Establishment of  prototype based on the primary designs	7 days	Thu 11-05-16	Fri 19-05-16	34	Program Team member, Software [1]
4.1.3	Faciliataing  clientTest	4 days	Mon 22-05-16	Thu 25-05-16	35	Systems Analyst
4.1.4	Considering changes requested by the client	7 days	Fri 26-05-16	Mon 07-05-16	36	System Expert
4.1.5	The  procedure of  approval of the client	1 day	Tue 08-05-16	Tue 08-05-16	37	Project Manager
4.2	Prototype approved by client	0 days	Tue 08-05-16	Tue 08-05-16	38
4.3	Establishment of the working model relating to the development of business applications and design	23 days	Wed 09-05-16	Fri 08-05-16
4.3.1	Final design	4 days	Wed 09-05-16	Mon 14-05-16	39	Information System Expert
4.3.2	Coding	12 days	Tue 15-05-16	Wed 30-05-16	41	Program Team member
4.3.3	Test phase	2 days	Thu 31-05-16	Fri 05-05-16	42	Quality Assurance Tester
4.3.4	system installation	3 days	Mon 05-05-16	Wed 06-05-16	43	Program Team member
4.3.5	Integration examination (after the system has been used for a fewdays)	2 days	Thu 07-05-16	Fri 08-05-16	44	Quality Assurance Tester
4.4	Business application  system procedure	0 days	Fri 08-04-16	Fri 08-05-16	45	Project Manager
5	Phase 4: Employee Training phase	13 days	Mon 11-04-16	Wed 27-05-16
5.1	Documentation of user manuals and/ or the The IT  project management  system manuals	3 days	Mon 11-04-16	Wed 13-05-16	46	Subject Matter Expert on administrative tasks (SMEA)
5.2	Documenting training materials	4 days	Thu 14-04-16	Tue 19-05-16	48	Qualified personels    facilaiting administrative tasks (SMEA)
5.3	Conducting a training program for the employees	6 days	Wed 20-04-16	Wed 27-05-16	49	Information System procedure
6	Phase 5: Project closure phase	3 days	Thu 28-04-16	Mon 05-05-16
6.1	Conducting the post implementation review	0.5 days	Thu 28-04-16	Thu 28-05-16	50	Subject Matter Expert relating to finance and commerce (SMEF)
6.2	Role  of client	0.5 days	Thu 28-04-16	Thu 28-05-16	52	Project Manager
6.3	Documenting the ‘Lessons learnt’	1 day	Fri 29-04-16	Fri 29-05-16	53	Project Manager
6.4	Release project resources	1 day	Mon 02-05-16	Mon 05-05-16	54	Project Manager
7	End of project	0 days	Mon 02-05-16	Mon 05-05-16	55

As per the goals and objectives of the organization, the following quality management standards have been established.

Functional measurer- As per the objectives of the organization, the functional measures have been decided.  The functional measures relate o the attributes that directly contribute to the goals and objectives of the organization (Bowers and Khorakian 2014).  These relate to pertinent operational policies of the management of the organization.

Non- functional measures – The non-functional measures relates  to the attributes that do not have a significant impact on the business success and failure of a business enterprise .These characteristics relate to the operational as well as financial strategies of a business enterprise

Performance — The performance of a business enterprise is dependent on a number of factors. These relate to favorable market conditions, the current market position of a business enterprise and other external factors that has been affecting the position of business enterprise.  Regular reporting should be done to the stakeholders of the business organization regarding the specific details about the IT project (Joslin. and Müller 2015). The business applications as well as the analytics of the business enterprise shall have a potent effect on the   

Accuracy – The authenticity of the financial statements is an essential factor in determining the financial stability of a business enterprise. Thus, it is an important attribute that the organization has to consider when implementing IT project management procedure in a business enterprise.

Project Requirements

Security- The quality management of an organization places special emphasis on the protecting the important documents of a business enterprise (Teller 2013). This relates to prevent disclosing of financial and operational data of a business enterprise that can have an adverse impact on the reputation and goodwill of a business enterprise.  

Compatibility – The organization has to make efforts to be compatible to the business organization. In this regard, it can be said that compatible policies shall enable an organization to develop the corporate strategies that shall improve the existing business policies of an organization.

Reliability – The organization policies has to be reliable in order to gain the trust of the shareholders as well as the employees of the organization. The reliable policies of an organization mostly refer to the traditional operational and manufacturing policies of an organization.

Flexibility – The most flexible financial policies of an organization refer to the human resource policies of an organization. It  is expected that the human resource policies of an organization shall be suitable towards the implementation of  IT project management procedures in the organization .This also relates to implementing newer business processes in the organization that shall require the assistance of the management of an organization .

The financial Management of an organization relates to the adopting costing techniques to reduce the business enterprise. This also relates to reducing the production expenses of a business enterprise by adopting efficient financial procedures. The projects finances shall be managed by the fair value method. The fair value method shall represent the authenticate performance of a business enterprise. In this regard, it can be said that it is the most preferred method of preparing the financial statement of a business enterprise as it states the most relevant financial figures of a business enterprise.

Risk Management – The method of risk management assesses the business processes that identify the requirements that pose a threat to the sustainability. The risk management process entails proper coordination of the economic as well as the financial resources of a business enterprise In addition; it evaluates the necessary attributes that are vital to the implementation of business applications and analytics in an organization. 

The project shall be managed through by giving regular reports to the management of a business organization. In addition, the operational department shall evaluate the performance of the newly established business applications and analytics against the standard yardstick set at the outset. In the case of any discrepancies, due measures shall be taken by the project management team to rectify the situation. Implement an in-depth project monitoring procedure would prevent unnecessary wastage of time and resources.

Proposed Deliverable

Lessons learnt 

In the implementation of the newer business applications and analytics, the brand would be able to facilitate its production and customer service policies. However, this shall incur considerable expenditures.  Therefore, the primary responsibility to establish a budget is to cover the requirements of the business organization. In addition , the total work  should be  allocated between  the  teams in the organization to  complete it successfully  requiring  minimum  time  and resources . As 1such, a predetermined plan should be framed to avoid any hassles in the implementation of business applications and analytics to provide support to Tesco.  

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