Discuss about the Advanced Therapeutic Communication Course.
According to the given scenario, Bahar and Jasmine are completely new in Australia and they have started their work in Australia. Hence, the mentor of Bahar and Jasmine need to prepare a framework for their work with detailed information. Therefore, the mentor needs to reveal the organizational goals to the newly recruited employees. By using open meeting, email and presentation the mentor will be able to ensure the effective communication with Bahar and Jasmine. For the supervisor of these newly recruited employees’ needs to give a good induction. However, a good induction is crucial for the new employees as it will help them to understand their job role and the organizational goals, rule, and regulations (Ulmer et al. 2017).
The supervisor needs to create a positive atmosphere during the induction. Then they need to address the job profile clearly along with increasing the comfort level of the candidates. Therefore, the supervisor needs to give a clear introduction to the organizational policies, values and job specification information. The supervisor needs to use the open discussion to collect feedback from the candidates as the communication technique. Therefore, by using active listening and asking questions will be helpful for the supervisor to make a clear communication with the newly recruited candidates. On the other hand, working in a buddy system will be an effective approach of the supervisor to ensure that their staffs feel welcome. Such working system leads the staffs to cope up with the challenges in their workplace with the help of senior (Haynes et al. 2017).
As per the given scenario, Bahar and Jasmine did not communicate properly with their team members. This is a great concern for their mentor. In order to get the bottom of this problem, the mentor needs to make an effective communication with the newly recruited employees. However, effective communication is helpful to identify any problem between the employees (Bolton et al. 2017). During this critical situation, the mentor needs to make a collaborative work between the old and new employees. Such collaboration can be done by establishing interpersonal communication between the employees. Therefore, the mentor can praise the work of new candidates which will involve them more in the workplace. In order to improve the communication between the old and new employees, the mentor needs to carry out a face to face communication with the individuals. Therefore, by conducting a meeting the mentor can share information regarding the organizational goals and objectives with each employee.
This will improve the relationship between the old and new employees in the workplace. By establishing a positive work culture the supervisor can reduce the conflicts between the employees (Currie et al. 2017). In the given scenario, the mentor needs to reduce the conflict between their new employees and the old employees. On the other hand, by developing a strong communication channel and implementing team building activities the mentor will be able to reduce the conflicts and the changing attitude of other employees. The mentor needs to help Bahar and Jasmine to build a positive work relationship with the old employees in the team.
I have been working in a healthcare sector for last 5 years. However, I have faced an ethical dilemma while treating the patients. Once I have faced a patient who has dementia and hearing impairment as a result, she did not want to take medicine properly. If I want to force him he became angry and tried to harm her. This situation was very challenging to me as a care provider I need to give her medicine properly and as a human being, I need to respect her human right. This situation led me to face an ethical dilemma as I had to take care of her health and her wish, which was difficult for me.
Based on this situation, I had taken a training program about how to treat the dementia patients. This allowed me to treat this patient properly. I tried to communicate with her politely and give her medicine by not affecting her human right. During this situation, I have learned that effective communication is a major component of any work as it allows the worker to resolve any conflict between the employees as well as clients. This situation includes ethical values as by keeping the right of the patients and giving her proper care I was able to deal with the ethical dilemma that was occurred to me. On the other hand, there was a legal boundary about the dissemination of patient’s information. Thus, I was not able to share the patient’s information with others to get help as it would create non-compliance with the legal requirement (Data Protection Act). I have used non-verbal communication technique with the patient to address the issues as she was not capable to understand the verbal communication due to her hearing impairment. Such non-verbal communication technique helped me to understand her needs, which was necessary to treat this patient properly.
As per the given scenario, the community counsellor is working with an aboriginal client who is just released from the prison. In order to build a good rapport with this client, the community counsellor needs to establish an interpersonal relationship with the client at the first visit. This can be done by using an effective communication. However, the counsellor needs to get a clear idea about the importance of the family in the life of such client. For this purpose the counsellor needs to contact with the family members of such prisoner as getting support from the family will help this person to get a good life. Therefore, the client is an aboriginal thus; to work with him the counsellor has to understand the aboriginal culture. To make a good interaction with the people understanding the culture of an individual is crucial (Delerue and Sicotte 2017).
Hence, by understanding the value, belief, and ethics of the aboriginal client the counsellor can get an idea of the aboriginal client. However, implementation of both verbal and non-verbal communication is effective to develop a good communication with the clients (Missaoui 2015). To deal with this aboriginal client the community counsellor can use face to face interaction as the verbal communication tool and sign language as the non-verbal communication tool. On the other hand, it is crucial for the counsellor to show a positive attitude to the client and avoid any questions regarding his past life that may affect his cultural value and belief. However, the client had a great addiction to alcohol, as a result, he was accused for domestic violence and legal objection took place against him. Thus, it is important for the counsellor to avoid cultural discrimination with the clients by adjusting his attitude and thinking style and giving value to the client. On the other hand, the counsellor needs to consider Anti-discrimination Law, Equality Act, and Human Right Act while working with the aboriginal client. This will allow the counsellor to respect the cultural value of such aboriginal client.
As per the given scenario, it has been found that Rachel has a mental disorder and she belongs from non-English speaking background. She is still unemployed and detached from her family. For service provider discrimination, may takes place while working with Rachel as she is a mental patient and shows rude behavior. Therefore, she is not native to the care provider, which leads the care provider to discriminate this patient. In order to reduce this challenge, the service provider needs to give equal right to Rachel during her treatment. Therefore, by using clear interaction the service provider will be able to understand the specific needs of such patient. This will allow the service providers to support such patient. Legal and ethical considerations are mandatory while working with a patient (Ferrell 2016). According to the given scenario, Rachel’s mental condition was not stable and came from Non-English Background. Thus, discrimination took place with her in the community centre. In order to reduce such discrimination Anti-discrimination Law, Human Right Act, Vulnerable Group Act, and Equality Act need to be considered as such Acts will help the service providers to reduce inequality with Rachel.
Equality should be maintained in the workplace to reduce discrimination. In the given scenario, many staffs of community Centre ignored Rachel to support her. In this situation, the support worker who is working with Rachel can share information with other staffs by revealing the current condition of Rachel. This information sharing will help the other staffs to understand the support needs of Rachel, which will generate sympathy for Rachel. Use of therapeutic communication will be helpful for the service provider to discuss the issues of Rachel with her. Therapeutic communication technique is a process, which builds an interpersonal relationship between the nurse and the patients (Schwind et al. 2016). As per the given scenario, Rachel has been suffering from mental disorder hence; she needs a good interpersonal relationship with her care giver. This will help her to express her needs. This relationship can be established by therapeutic communication technique, which allows the service providers to identify the issues of Rachel. In order to work with Rachel establishment of a positive working culture is crucial. The working culture should be free from cultural discrimination. Therefore, the community staffs are required to respect all languages and cultures while supporting the patients. Cultural diversification is necessary for the community centre to support the patients who come from different backgrounds. In the context of Rachel, a positive work culture will help her to improve her current condition as it will keep her right and give value to her wish.
Agenda list of people who will be invited in a meeting
Sample information of the meeting
Discussion about the importance of cultural diversity
I have used active listening technique during the meeting and have outlined the major goals of meeting properly. I have set a clear meeting goal and communicated this goal with all candidates. This will give a clear idea to all participants about the purpose of the meetings and the participants get interest in the meeting. I have established an interpersonal communication with the team members, which helped to understand the viewpoint of each candidate. This is effective for me to reduce the workplace conflict. From this current meeting, I have understood that cultural diversity is crucial for every workplace. Without cultural diversity the collaborative work is not possible and effective team cannot be developed. Hence, the improvement can be done by implementing equality act and multicultural policy in the workplace. On the other hand, poor communication level between the employees can be improved as it is essential to bring cultural diversity in the workplace. Therefore, motivation is required as it will allow the employees to show respect every culture and religion.
Verbal, non-verbal, active listening, collecting feedback and avoid information overload is the major communication techniques that are used in the workplace to build a good relationship. However, verbal communication has a great advantage to establish a good interpersonal relationship in the workplace. Verbal communication includes meeting, conference, and face to face interaction. Verbal communication is a more convenient process as it allows the individuals to convey the matter easily (Bosma et al. 2016). Verbal communication maintains the clarity of the messages that are delivered. However, by using conference and face to face interaction perspective of an individual can be understood. On the other hand, the major if the messages are not conveyed properly in verbal communication then the interaction is interrupted. This is a major drawback of verbal communication technique. Therefore, often irrelevant information can creep during the verbal discussion.
Deep conversation often creates misunderstanding between the individuals. Non-verbal communication complements verbal messages, which is easy to understand. Therefore, information can be presented easily through non-verbal communication. Written communication is one type of non-verbal communication, which is legally valid than verbal communication (Binder 2016). As for example, by using website, report, presentation, and email non-verbal communication are done. Moreover, use of body language and sign language is another kind of non-verbal communication, which helps the individuals to build an effective relationship with disabled persons in the workplace. One of the major disadvantages of non-verbal communication is the distortion of messages. Often individuals are not able to understand the body languages of other. Therefore, a long conversation is not possible through non-verbal communication. Error occurs while using email as the media of non-verbal communication.
Active listening is a good communication technique that is used in workplace. This help the listener to show respect to speaker and understand the information clearly that is delivering from the speaker (Weger et al. 2016). However, active listening does not support genuine empathy during the communication. This is a major drawback of this technique. Feedback collection is also an effective communication process to understand the perspectives of others. Apart from this, use of digital communication technique by using internet and social media develops a big platform of communication, which creates communication with a large population within a short time. However, breach of the confidentiality of shared information is a major loophole of digital communication technique.
Implementation of active listening strategy is helpful to reduce the conflict from workplace. This strategy helps the individuals to understand the information that is delivered by the speaker. On the other hand, use of open door strategy is an effective strategy to mitigate the conflicts that occur due to miscommunication in a workplace (Weger et al. 2016). Open door strategy empowers the staffs to express their concern to managers regarding any work-related issue. However, an open door strategy reduces the miscommunication between the employees as they are able to reveal the things which are not visible to the management.
Ethical communication practice refers to the maintenance of transparency in the communication process (Pearson 2016). For a business, it is crucial to follow a transparent communication with their stakeholders. Ethics should be maintained during the interpersonal communication and digital communication. To establish and effective communication in a workplace Communication Privacy Act and Data Protection Act should be considered. However, Communication Privacy Act helps the employees to review the electronic communication process by keeping privacy. On the other hand, Data Protection Act allows the employees to maintain the confidentiality during the information sharing in the workplace. Any breach of confidentiality during the data sharing may create a legal obligation.
Cross-cultural communication is a process through which individuals from different cultural backgrounds interact with each other (Kinloch and Metge 2014). However, people from different cultural backgrounds have different ways of communication and different languages. Through cross-cultural communication process, the individuals from different cultural backgrounds are able to establish a good relationship with each other. Use of active listening strategy and showing respect to differences are effective cross-cultural communication strategies. By using these strategies individual of one cultural background can understand the message of other individuals belongs from different cultural backgrounds. On the other hand, people can show respect to different languages in the work place by using cross-cultural strategy, which is effective to build a good interpersonal relationship in the workplace.
References
Binder, J., 2016. Global project management: communication, collaboration and management across borders. Routledge.
Bolton, A., Murray, M. and Fluker, J., 2017, January. Transforming the workplace: Unified communications & collaboration usage patterns in a large automotive manufacturer. In Proceedings of the 50th Hawaii International Conference on System Sciences.
Bosma, M.S., Neal, C.H., Klein, K.A., Noroozian, M., Patterson, S.K. and Helvie, M.A., 2016. Does Direct Radiologist-Patient Verbal Communication Affect Follow-Up Compliance of Probably Benign Assessments?. Journal of the American College of Radiology, 13(3), pp.279-285.
Currie, D., Gormley, T., Roche, B. and Teague, P., 2017. The management of workplace conflict: Contrasting pathways in the HRM literature. International Journal of Management Reviews, 19(4), pp.492-509.
Delerue, H. and Sicotte, H., 2017. Effective communication within project teams: the role of social media. IAMDC-Wairco, February.
Ferrell, O.C., 2016. A framework for understanding organizational ethics. In Business ethics: New challenges for business schools and corporate leaders (pp. 15-29). Routledge.
Haynes, B., Nunnington, N. and Eccles, T., 2017. Corporate real estate asset management: Strategy and Implementation. Taylor & Francis.
Kinloch, P. and Metge, J., 2014. Talking past each other: problems of cross cultural communication. Victoria University Press.
Missaoui, Y., 2015. Non-verbal communication barriers when dealing with Saudi sellers. International Journal of Organizational Leadership, 4(4), p.392.
Pearson, R., 2016. Beyond ethical relativism in public relations: Coorientation, rules, and the idea of communication symmetry. In Public relations research annual (pp. 77-96). Routledge.
Schwind, J.K., McCay, E., Metersky, K. and Martin, J., 2016. Development and Implementation of an Advanced Therapeutic Communication Course: An Interprofessional Collaboration. Journal of Nursing Education, 55(10), pp.592-597.
Ulmer, R.R., Sellnow, T.L. and Seeger, M.W., 2017. Effective crisis communication: Moving from crisis to opportunity. Sage Publications.
Weger Jr, H., Castle Bell, G., Minei, E.M. and Robinson, M.C., 2014. The relative effectiveness of active listening in initial interactions. International Journal of Listening, 28(1), pp.13-31.
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