Discuss about the Operational Issues And ERP System.
Due to globalization, the company needs to make the changes in their organizational structures and policies. In this process, a strategic management system is an effective tool for conducting business operations smoothly. This system provides several benefits to the company such as cost benefits etc. It also helps in attaining the long-term goals and objectives. Apart from this, here is the discussion about the operational issues and ERP system. System flow chart of the sale procedures has been explained in the task and the paper also explains the control problems and issues. Along with this, it explains the accounting software packages and leaders of the market.
Atlassian Corporation is an Australian enterprise software firm that develops and introduces products for software developers, content management, and project managers. The firm is well known for its issue tracking application. The company was founded in 2002 with it’s headquarter is located in Sydney, Australia. The organization serves approx 60,000 customers across the world with a team of roundabout 2292 employees. The company offers a wide range of products including Jira, Hipchat, Bitbucket, Bamboo, Trello, Stride, confluence, Status page. The team members of the firm are worked together to maintain collaboration and cooperation among the different departments. Atlassian is a global software firm helping teams around the world unleash their potential. The firm builds and develops tools and techniques that help in team collaboration.
Since Atlassian is dealing with some other organization, there are enormous issues including inefficiency and delays in work are faced by the firm within the organization. In today’s competitive world, the organization is facing several operational issues while operating its business globally. Some of the operational issues are stated below.
Language issue: A leading challenge facing Atlassian is language. Text within the software shall need to be translated appropriately and correctly pitched for the intended users. Incorrect software localization leads various challenges and issues within the organization.
Costs issue: When operations and activities become global, some of the projects need to be completed in the geographies business is situated in. In some cases, it can be beneficial for the company because it reduces the costs for the software development, and on other hand, it increases costs of the projects. It shall be noted that cost issue also affects the budget efficiency. Proper and effective budgeting is the solution to the cost issue. The company should set the price and pay the appropriate amount to the customers.
Pricing: One of the significant challenges in operation management is pricing that could affect the growth and success of the firm. Thus, pricing a product for another country can be the biggest issue for the firm.
Inefficiency: Due to lack of poor and efficient workers, there are several issues dealt by the firm. Such type of issues can affect the productivity and profitability of the firm. The managers need to divide the work among the different employees to handle and overcome these issues.
Culture: Values and cultural change as people move from one place to another. These values may not see favorable and relevant therefore it affects the sustainability of the company. The firm should maintain a favorable working environment to run the business effectively and successfully.
There are various methods which can be implemented by Atlassian to handle their routine business operations and activities. Therefore, it is necessary to implement a unique and dynamic software system to analyze and evaluate the current position of the firm. The system acquisition method is also used by Atlassian to make unique and better strategies for the growth and development of the company. Some of the software systems that are initiated by Atlassian have been stated below.
The commercial software may be defined as computer software which is produced for selling of the products and services. It is proprietary software which is implemented by the company to maintain proper records. Some of the examples of commercial software include MS office and Microsoft window. The commercial software can be adapted for particular need and requirement as it also provides competitive advantages to the firm (Jansen, Cusumano and Brinkkemper, 2013).
The custom software is developed and built for some specific organization and users. Along with this, this software is also created after considering the requirements of the clients (Staunstrup and Wolf, 2013). If the company wants to handle the accounts of other company then custom software can be implemented in the firm. Custom software is only initiated by the firm to reduce and minimize intrusion (Masiakowski and Wang, 2013).
Enterprise resource planning may be defined as business process management software that allows the company to utilize a system of integrated applications to handle the business operations and activities effectively (Alamri et al, 2016). In addition, accurate forecasting is possible with the help of enterprise resource planning software (May, Dhillon and Caldeira, 2013). The ERP system provides data integration to Atlassian as a huge amount of data can be transferred each day. It shall be noted that Atlassian uses ERP software for effective and unique integration of the business and trade processes (Harwood, 2017).
A system flowchart is a physical design technique that indicates the operations and activities which would be performed in an information system. Along with this, this flowchart indicates the process through which Atlassian is able to sell their products and services in the global market. It shall be noted that system flow chart helps in measuring the business process and managing sales through the software application. Training and development session can be held by initiating the system flow chart in the organization. On the other hand, best and innovative accounting services can be provided with the help of system flow chart. The flow chart of the sales procedure is discussed below.
The system flow chart is a part of sale which is initiated by the company. By using this flowchart, the company can increase its sales and revenue by providing accounting services to the wide range of customers.
There are various control problem issues are dealt by Atlassian that includes cybersecurity, data collection and usage and staff retention issues. Due to increasing push to cloud and sophistication of software, the better funding of hackers, it is getting complex for the company to protect their data for customers in the market. On the other hand, data is shifting to the cloud at unparalleled levels. Therefore, it is difficult to make control on the cloud-based services. Due to competition, the company is unable to attract and retain the customers that affect the success and progress of the firm adversely. On the other hand, it shall be noted that cost of retaining and hiring new employee get expensive, therefore the goal of retention is a critical task for the firm. Due to technical issues, it is found that Atlassian is not able to provide satisfaction to the customers worldwide. Furthermore, the employees are unable to know whether how to use the latest technology and software due to lack of unskilled and ineffective staff. Hence, it may influence the profitability and revenue of the company.
The application is one of the significant issues in Atlassian that could affect the sustainability and image of the firm. Consumers shall be expertise in ERP system to access and use the software with more effectively in order to perform activities and operations of the business (Costa et al, 2016). Along with this, ERP system also comprises application complexities, as a result, the firm is unable to get right and appropriate information related to software and application. Staff training is essential to minimize the application complexities within the organization. Furthermore, the company can appoint potential and skilled employees who have much knowledge about the application program (Azar and Vaidyanathan, 2015).
It shall be stated when client access the software system, the customer need to have much experience and knowledge of the software and application programs. The software must be used friendly as it should have much capable of installing updates wherever they needed. Along with this, the operational plan can be benefited to resolved and handle the user experience issues and hurdles.
Basically, frauds are eliminated to provide effectiveness and efficiency in the work to the users. By using ERP software, the workers of Atlassian have been able to perform business operations successfully and effectively. It is an important function of the management to reduce and detect the frauds which may occur in the workplace. There are enormous frameworks available to minimize the fraud activities within the organization. System integration is done and fraud detection software is developed by the company to detect the fraud activities within the organization. Along with this, it shall be noted that rule-based engines are created and designed to reduce fraud well in advance (Gullkvist and Jokipii, 2013).
Generally, accounting software widely falls under the accounting information system and it is used for processing and recording accounting transactions within handle modules. Furthermore, it shall be stated that accounting software is based on the cost and complexity (Schorr et al, 2013). In today’s competitive world, accounting software is not only restricted to processing and recording of financial data but also offers functional modules used for taking managerial decisions within the organization. Accounting software increases productivity and outcomes by reducing the monthly expenses and costs as it also improves accuracy by providing security (Flood and Carson, 2013).
Furthermore, accounting software is initiated by Atlassian to earn more revenue and returns. ERP system helps in implementing the accounting system within the organization. The growth of ERP system is beneficial for the company to maximize the profitability in the field of operations. This software is used by many companies to gain competitive advantages as it also increases the demand for the products and services. Trello, Basecamp, Google Docs, and SharePoint are the main competitors for Jira that could affect the goodwill of the firm (Cook and Polgar, 2014). Accounting software helps in overcoming the rivalries in the marketplace. It shall be observed that the company has been able to make a strong image in the minds of the customers by using accounting software and it has earned revenue by $619.9 million (Fallon and Brown, 2016).
Atlassian’s has 75,000 customers in more than 170 markets and nearly every industry. The company is trying to change the world with the help of software innovation. Along with this, it has been studied that Atlassian is one of the biggest partners for the other companies. In this way, the company has been able to expand and explore the business activities and operations worldwide. On the other hand, the organization offers the enormous products such as Jira software, Jira service desk, and strategic services to get the most valuable applications worldwide (Atlassion, 2018).
The company has a strong team who handle the business activities and advice to people for resolving the issues and hurdles related to applications and software. Shona Brown is the chair of the board and board of directors include Mike Cannon Brookes, Heather M. Fernadez, Sasan Goodarzi and Scott Farquhar. These are the leaders of the company who help to gain competitive benefits and make a dynamic image in the minds of the users. The leaders analyze and evaluate the market conditions and find out the solutions that best for the customers across the world. They have experience in various fields such as technology, operations, finance, and marketing. The leaders use effective and innovative strategies and technologies to destroy the competitors. They collect the information and facts for resolving the market issues to stay in the competitive market. Furthermore, they are experts to know and evaluate the plans, strategies, and policies of the rivalries to accomplish the desired goals and objectives. Effective and dynamic leadership leads to cooperation and communication that is maintained by the leaders. Along with this, the company appoints a financial officer who is accountable to handle the operational tasks and duties for maximizing the revenue. On the other hand, data officer takes care of the operations and product development.
Accounting software packages, ERP system, and other software are being initiated by the company because it makes easy business operations and activities. Although ERP system and accounting software provide several benefits to the firm but some issues and challenges are being dealt by the firm that has been stated below (Kanellou and Spathis, 2013).
Costs issues: One of the significant challenges is a cost that is associated with accounting software. Moreover, information stored electronically can be manipulated if regular control is not done.
Lack of efficiency: Some of the accounting and custom software are unable to provide right and appropriate information to the users due to poor features and lack of efficiency.
Lack of security: It is studied that accounting software is unable to secure the data which is important for the firm. As a result, it could affect the growth and progress of Atlassian.
Lack of correctness: Proper and adequate information and facts are not provided by accounting software as it also unable to install updates on regular basis. Therefore, it might be affected the sustainability of the company. On the other hand, the technical staff does not sit 24 hours in a day that makes it tricky for the consumers to handle the consequences and issues. On the other hand, the employees are unable to track the records of the users.
To resolve these issues and challenges, some suggestions have been given below.
Conclusion
On the above-mentioned limelight event, it can be concluded that strategic information system plays an empirical role in a software company. Atlassian is one of the software companies that offer software products and applications for the customers. In today’s globalization world, various challenges are faced by Atlassian such as operational issues, errors and accounting software issues that could influence the growth rate of the firm adversely. Moreover, here is the discussion about the ERP system, commercial software, and custom system. Along with this, the company uses flowchart system to sell the products and services. Also, it adopts accounting software packages. It should be noted that a strong team is appointed by the firm to run the business activities and operations successfully.
References
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