The report throws light on identification of the diverse leadership characteristics of Katie Page who is the Australian business model along with CEO of Harvey Norman which is one of the largest retailers. In the year 2015, Katie Page was ranked fourth on The Australian Business Review’s list among top 50 most commanding women in the business.
Harvey Norman was founded in the year 1982 and Page joined the store in 1983 as the assistant and in the year 1999, she became the CEO of the organization and Harvey is the executive chairperson of Harvey Norman.
Moreover, Page is active as the backer of several kinds of professional sports and this is the active supporter for the different women who are taking part in different kinds of sports effectively. She is one of the successful contemporary business leaders in the competitive business environment(Birasnav, 2014).
There are different leadership characteristics of Katie Page which has helped her in the growth of the business of Harvey Norman.
Firstly, honesty and integrityare one of the major leadership aspects which is inbuilt in Katie Page which makes her a good leader. Honesty is one of the major characteristics as while handling a team or group of employees in the organization, this is essential to be straightforward and this will be advantageous for the entire success of the firm in proper along with effective manner (D’Innocenzo, Mathieu &Kukenberger, 2016).
Secondly, communication is the other key ingredient of the successful leader wherein this can be seen that communication is the key element for success and this is essential in understanding the different mission and goals of the team in an appropriate manner. The other major quality of Katie Page was confidence as this helped her in managing the morale of the different employees and helps in managing the performance of the tasks in an effective manner (Collinson &Tourish, 2015).
Thirdly, enthusiastic and empathy are the other aspects of positive leadership of Katie Page and this helped her in managing the team in an efficient manner. This can be analysed that there are times, when the leader is required to understand the feelings of the employees working under him/her as this will be provide a brief overview on their feelings and generate constructive solutions and focus on moving forward without much problems and issues (Hallinger& Chen, 2015).
Lastly, responsible is the other leadership quality which is being found in the leadership of Katie Page and this helps in providing a proper personal responsibility for failure or success of the organization in an efficient manner. It can be seen that effective and good leaders do not try to create different kinds of excuses and try to help the employees or the team mates who are working under the leader.
These are the different kinds of leadership characteristics which are inbuilt in Katie Page and these have helped her in becoming successful in handling the different operations in Harvey Norman. Furthermore,Day, Gu & Sammons (2016), has commented and hypothesised thatthere are different leadership techniques through which the leaders direct the different subordinates working under him/her and this helps in gaining the success of the organization effectively. On the other hand,(Demirtas (2015), has opined that the leaders play various roles in the overall success of the organization and he is the only one who has the overall responsibility to share the different kinds of information inside the office through the different interpersonal skills.
Chuang, Jackson & Jiang (2016), has opined and hypothesised that there are various types of abilities of the leader which helps them in managing and handling various types of activities in a well-organized manner. However, Donate & de Pablo (2015), has argued that there are various leaders who have the autocratic kind of leadership quality wherein the employees do not have a role to play in performing all the activities in the organization. The managers have a positive and major duty in managing the different operations themselves.
From the above aspect, this can be analysed that previouslyKatie Page followed the autocratic leadership style in managing the different employees in Harvey Norman retail store. While following the autocratic kind of leadership approach, this style tends to discourage the different inputs from the various employees working in the organization and this affected the morale of the employees in performing the different activities. There was no such proper communication process which was being maintained by Katie Page and this affected the entire productivity of the organization in a negative manner as well (Gamble & Thompson, 2014).
With the implementation of the autocratic approach in the leadership style, Katie Page tried to dictate over the different subordinates and controls the different activities of the organization which leads to huge failure of the different organizational activities in a negative manner. The respective style of leadership mainly focused on the vision of the leader and this affected the morale of the different employees which limited the scope of the employees negatively (Bird & Mendenhall, 2016).
In the past, while following the autocratic leadership style, this affected the different activities along with the morale of the different employees in a negative manner. There wasno such engagement among the different employees working in the team under her and this was a negative situation for the overall company in the past. From the past failure, the major influence which has been seen on the style of leadership of Katie Page has been changed from autocratic to transformational leadership style. If Katie Page becomes transformational leader, this will help in managing along with increasing the overall enthusiasm of the employees effectively (Hoch, Bommer, Dulebohn& Wu, 2016). Previously, this was seen that the employee engagement was lacking among them in the entire organization and this affected the entire output and yield of the organization in a negative manner.
With transformational leadership style, this helps in using it as the inspiration in motivating the different individuals in an effective manner. Katie Page tried to improve the style of leadership by managing and listening to the team members and understanding and establishing the goals which is reliable for the overall success of the organization in a positive manner (Gopee& Galloway, 2017). The transformational leadership helped in improving the personal relationship between the different relations between the employees and employer and this gained competitive advantage in the entire market.
Engelen, Gupta, Strenger and Brettel(2015), has commented that proper development of characteristics and skills of the leaders play an important role in managing the various types of activities in the organization efficiently. Previously, the autocratic leadership approach was followed by Katie Page wherein the main aspect was to self-manage the various aspects in an appropriately and this impacted the morale of the different employees working in the company in a negative manner. The viewpoints of the different employees were not taken into consideration and this affected the overall yield and efficiency of the organization in a negative manner.
However, over time, this was being seen and analysed that autocratic kind of leadership has changed to the transformational kind of leadership approach which helped her in managing the different individuals in the organization in an efficient manner. Moreover, the transformational approach of leadership followed by Katie Pagewhich has assisted the company in managing the different operations in an effective manner. With the implementation of the respective style of leadership,
The leadership methods which was being followed by Katie Page wherein this was seen that there were different aspects which was being changed in the leadership approach from autocratic to transformational leadership approach. This was seen that after the failure which was being faced by the entire company due to non-existence of the engagement of the employees, this was being seen that the productivity was affected (Collinson &Tourish, 2015).
On the other hand, while implementing the transformational leadership approach, this can be analysed that the methods have changed wherein the aspects of the employees were provided with proper importance and this helped in managing the overall efficiency of the firm in a positive manner. Moreover, the leadership approaches which was being taken into consideration are autocratic and transformational leadership approaches which helped in managing the different aspects of leadership in a positive manner.
The autocratic approach of leadership has different pros and cons wherein the entire value is provided to the leader. The leader has the entire right to take care of the different approaches of the decisions which are being undertaken by leader in the organization. On the other hand, in transformational leadership approach, there is flexibility which was given to the employees by Katie Page and this inspired the employees in performing well and there was a paternalistic approach which helped the company in gaining huge productivity in an effective manner (Collinson &Tourish, 2015).
Lastly, the leadership concepts which have been taken into consideration are communication along with situation wherein the leader and followers are the major components which are being taken into consideration in analysing the different leadership traits and characteristics of Katie Page effectively without much involvement of the issues in the analysis of the style.
Conclusion
Therefore, this can be concluded that the entire report has helped in focusing on the leadership approaches which was being followed by Katie Page from the past scenario to the present scenario in an effective manner. The different methods of leadership along with approaches of leadership which have been followed by Katie Page in managing the different operations in the organization in an efficient and appropriate manner. With the help of the autocratic leadership style, this has helped the company in gaining productivity, however the unproductivity has been present as the employees were not provided with proper importance and this created huge inefficiencies in the tasks performed by them.
While Katie Page was employing with the different kinds of autocratic leadership approaches, this was being seen and analysed that there were different issues related to productivity and this was ineffective in nature and this was becoming a huge problem in managing the different activities in an inefficient manner. Over the decade, this was seen and analysed that Katie Page improvised on the leadership style followed by her and changed the same to the transformational leadership style which helped her in managing the team in an efficient manner.
References
Birasnav, M., (2014). Knowledge management & organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership. Journal of Business Research, 67(8), pp.1622-1629.
Bird, A. & Mendenhall, M.E., (2016). From cross-cultural management to global leadership: Evolution & adaptation. Journal of World Business, 51(1), pp.115-126.
Bolden, R., (2016). Leadership, management &organisational development. In Gower h&book of leadership & management development (pp. 143-158). Routledge.
Chuang, C.H., Jackson, S.E. & Jiang, Y., (2016). Can knowledge-intensive teamwork be managed? Examining the roles of HRM systems, leadership, & tacit knowledge. Journal of management, 42(2), pp.524-554.
Collinson, D. &Tourish, D., (2015). Teaching leadership critically: New directions for leadership pedagogy. Academy of Management Learning & Education, 14(4), pp.576-594.
D’Innocenzo, L., Mathieu, J.E. &Kukenberger, M.R., (2016). A meta-analysis of different forms of shared leadership–team performance relations. Journal of Management, 42(7), pp.1964-1991.
Day, C., Gu, Q. & Sammons, P., (2016). The impact of leadership on student outcomes: How successful school leaders use transformational & instructional strategies to make a difference. Educational Administration Quarterly, 52(2), pp.221-258.
Demirtas, O., (2015). Ethical leadership influence at organizations: Evidence from the field. Journal of Business Ethics, 126(2), pp.273-284.
Donate, M.J. & de Pablo, J.D.S., (2015). The role of knowledge-oriented leadership in knowledge management practices & innovation. Journal of Business Research, 68(2), pp.360-370.
Engelen, A., Gupta, V., Strenger, L. &Brettel, M., (2015). Entrepreneurial orientation, firm performance, & the moderating role of transformational leadership behaviors. Journal of Management, 41(4), pp.1069-1097.
Gamble, J. & Thompson, A.A., (2014). Essentials of strategic management. Irwin Mcgraw-Hill.
Gopee, N. & Galloway, J., (2017). Leadership & management in healthcare. Sage.
Hallinger, P. & Chen, J., (2015). Review of research on educational leadership & management in Asia: A comparative analysis of research topics & methods, 1995–2012. Educational management administration & leadership, 43(1), pp.5-27.
Hoch, J.E., Bommer, W.H., Dulebohn, J.H. & Wu, D., (2016). Do ethical, authentic, & servant leadership explain variance above & beyond transformational leadership? A meta-analysis. Journal of Management, p.0149206316665461.
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