An Evaluation Of Diagnostic Tools For Improving Communication Skills

Importance of diagnostic tools for evaluating communication skills

Question:

Discuss about the Teaching Infographics in Business System.

This particular essay has provided an in-depth evaluation on the importance of using diagnostic tools for evaluating the communication skill and competency of an individual. After making a critical analysis on five diagnostic tools the study has focused to identify two major communication issues that need to be improved for maintaining a successful interaction.  At the end of the study an action plan for next 6 months has been prepared on how to improve those communication issues.

Self-Perceived Communication Competence Scale is the diagnostic tool that indicate how much competent an individual is in communicating effectively with a person in any kind of situation. In this specific assessment there are 12 set of questions. 0 stands for completely incompetent and 100 signifies competent. In this very specific assessment I scored 59 that indicates low competency of self perceived communication competence scale. The second diagnostic tool that I have used to evaluate my communication skill includes nonverbal immediacy. This specific communication tool indicates that how much efficient I am in interacting with other without making verbal communication. Non verbal communication generally includes written communication or communication through facial expression or body language. While managing an entire team an individual should have a proper body language so that the participants do not feel monotony in making a communication. In this specific assessment I scored 110. This specific number signifies that I am comfortable enough in maintaining a strong non verbal communication with the participants.

As a result, people who are from different linguistic backgrounds and culture would not have to face difficulties in communicating with me. The diagnostic tool of intercultural communication implies on how much an individual is flexible in communicating with the people of different geographical backgrounds and attitudes. In this very specific assessment I have scored 52 that signify a high score. These particular marks indicate that I am having enough skill and competency in communicating with the people of different cultural and psychological backgrounds. On the other hand, talk-aholics scale implies that an individual is very much flexible in handling the situation by making effective communication with the participants. In this very specific assessment I have scored 35 which are comparatively low. This particular score signifies that I am not having enough flexibility in communicating with the participants when it is actually needed. Willingness to listen Diagnostic tool implies on how an individual person is competent and patient in listening to the problem of others. In order to make an effective communication I should have the competency in listening to the problem of others so that the participants do not hesitate in dealing with the individual effectively. In this very specific diagnostic tool I have scored 90. This specific score implies that I am having enough skill and willingness in listening to others. As a result, the participants can feel comfortable in communicating with me.

Analysis of five diagnostic tools

After evaluating the five diagnostic tools based on which I have judged my communication skill and competency include Self-Perceived Communication Competence Scale, nonverbal immediacy, intercultural communication, talk-aholics scale and Willingness to listen Diagnostic. The score of Self-perceived communication scale implies that I am having lack of efficiency in communicating with the participants effectively in any kind of situation. People are from different geographical boundaries and attitudes. While dealing with others I should have the patience of communicating with every individual such a way that participants can get a solution after making the interaction. From the score of Self-perceived communication scale it can be evaluated that I do not have efficiency in handling every situation competently. In nonverbal immediacy, intercultural communication I have received a good score that signifies I have the skill of dealing with the participants of different cultural backgrounds and attitudes. I am having flexible body language based on which people having linguistic barrier can feel comfortable in communicating with me properly. Talk-aholics is the tool that signifies I am having efficiency in communication with other proper when anyone needs support from me. In this specific assessment I have got a low score that signifies I need to improve on developing my communication skill while talking to others. Willingness to listen Diagnostic is the last diagnostic tools where I have received a good score. This particular score signifies that I am having enough competencies in giving priority on the point of view of others as well. However, after evaluating these five diagnostic tools it can be concluded that in order to be a good communicator I should be a perfect speaker as well as listener who should have enough skill and competency in communicating with the participants in any kind of situation.

The two communication issues that I have identified for within me include lack of Self-Perceived Communication and lack of Talk-aholics scales. I have been associated with a private business organization for last three years in the post of a senior project manager. While dealing with the employees I have faced numerous communication issues while making an effective communication. I have observed that some of the group members within a specific team were not working properly. They intended to depend on others’ performance. In this kind of situation, I should indentify those particular individuals who are not providing their best effort for organizational performance. As a project manager I have identified those performers from the group properly. Due to the lack of Self-Perceived Communication Competence Scale I failed to make an effective interaction with the employees properly by arranging a business meeting. I lacked that much of confidence in explaining the importance of individual performance within a specific team. On the other hand, I have faced another major issue in my entire professional career. I have observed that I tend to give unnecessary reaction at the workplace while dealing with the pressure. In order to handle any kind of crisis I tend to give unnecessary pressure to my employees. My way of approach changes towards them which is very much de-motivating for an individual performer. On the other hand, it has also been observed that I fail to keep my standpoint properly when my senior managers need a proper explanation from me. Therefore, I have decided to improve on my talk-aholic scale so that I can find the confidence of keeping my own point of view where it is needed. 

Identifying major communication issues

From the above mentioned evaluation I have identified that I am having two major issues separately on two different diagnostic tools. Being a professional I need to have that much of confidence so that I can at least communicate with my team members at the time of conducting a meeting or conference. I have observed however that employees are not getting my point of view properly due to the lack of appropriate approach. I am not very much communicative by maintaining my proper gesture and body language so that people can understand my point of view. On the other hand, I have observed that people belonging to different geographical backgrounds and attitudes are associated with a particular business organization. Therefore, the primary responsibility of me as a senior project manager is to treat every single employee with equal respect and dignity. This specific study has provided an in-depth overview on how my way of communication should be there based on which people belonging to different geographical backgrounds and attitudes can make an effective interaction with me. However, due to lack of proper confidence I failed to make an effective communicative approach with the employees that consequently became a major drawback.

From the diagnostic tool of Talk-aholics scales, I have faced numerous issues in making my own point of view in front of the senior managers due to the lack of confidence. I intend to remain quite while my manager throws any question related to my job. In this kind of situation, I am proved in a negative way at my workplace. My managers consider the fact that I do not have any strong logic for defending myself. This kind of complication has affected my career fervently. Another issue that I have found out while dealing with my team members includes lack of efficiency in handling major crisis. I do not have proper efficiency in making a proper communication with my employees at the time of crisis. In this kind of situation, being impulsive I tend to provide overburden on the employees. As a result, employees fail to provide their best effort to the organizational services. However, in this kind of case I should make a good communication with the employees so that they do not lose their confidence. If a particular employee fails to meet organizational target I should maintain a friendly approach with this individual so that the employees can share their own opinion as well as difficulties.

Action plan to improve communication skills

In order to improve the various modes of communication different eminent scholars have provided theoretical concepts on how to improve communication skill and competency in order to be a good professional. Grunig (2013) evaluates the concept of active learning. As per the opinion of this specific scholar a sender while sending a particular message to the receiver, have both verbal and non-verbal aspects. Therefore, the sender should have that much of competency and learning skill to transmit the proper message to the receiver. While dealing with the project I have faced large number of difficulties in transmitting my message properly to my team members. At the same time, it is undeniable that people belonging to different geographical boundaries are not very much comfortable in sharing their problems and difficulties. Therefore, being a responsible manager I should have proper skill of learning so that I can communicate with the employees properly.  On the other hand, effective listening is also very important for collecting resolving the issues at workplace. Toth (2013) initiates this particular concept This specific concept implies that an individual should have patience in listening to the problem of others as well before resolving the issue. I have observed that while dealing with the team I used to avoid in listening to the problem of my team members. As a result, they intended to show their intense level of dissatisfaction in showing any kind of interest for providing good services for the business organization (Drucker, 2017). However, as a project manager I should have that much of patience in listening to the problem of my team members so that they can gain confidence. Without having their support and co-operation, I would never be able to perform well towards the business services.

This specific part has focused to make a detailed action plan on how to improve the communication issues in next 6 months for the betterment of career.

Action plan	Activities	Time
Member of mind tool club	After being the member of mind tool club I would get the access of 139 various communication tools from where I can improve my communication as well. At the same time, after being the member of mind tool my level of self-confidence will be increased automatically.  As a project manager, I would not have to face difficulties in interacting with my team member effectively.	15th October, 2017
Attending training session for rendering multilingual flexibility	While dealing with the position of project manager I would have to communicate with people from different geographical backgrounds and attitudes. Therefore, I personally believe that multilingual flexibility is highly important for making an effective interaction with the various employees at the workplace. For this specific reason, I can receive a training and development session for rendering multilingual flexibility. Therefore, people should have to face any kind of hesitation in communicating with the employees.	1st November, 2017
Arranging group activity for being flexible	I have observed that I should evaluate my earning process by going through practical experiences. People belonging to different geographical backgrounds and attitudes are not flexible in making interaction with each other. Therefore, a group activity is highly needed for making the entire environment very much comfortable. In addition, it is also undeniable in order to conduct different kinds of group activity I should have enough confidence. Therefore, people belonging to various cultural backgrounds and attitudes will feel comfortable in participating in the group work only when my way of communication would be perfect for every individual separately.	15th November, 2017
Self-learning process	I would like to start an effective self-learning process as well. Self-learning is going to be successful only when I would take different initiatives for developing my communication skill. I can talk to my friends more effectively regarding any kind of issue so that they can rectify my mistake. Before, providing a particular approach to anyone I should discuss with my friends. As a result, they would be able to provide me necessary solution on which areas should I work more for rendering more improvement within my gesture, body language as well as communication skill.	1st December, 2017

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