Discuss about the Six Sigma and Business Process Management.
Project management is the approach for achieving the specific goal of an organization by process of project conceptualization to planning, execution, monitoring, control, and closure. It is not an ongoing process. It is a one-time project process which also involves resources management such as finance, technical, personnel, and logical belongings. (Kerzner, 2013). As per the given scenario of the Latino Engineering company after take over, facing multiple issues like defective engineering equipment, poor design, a time delay for problem resolution, wrong packaging, and customer dissatisfaction. The first observation shows that issues occur due to lack of project management process. As a project management consultant to resolve the issues multiple tools and technique will be applied which increase the company goodwill and customer satisfaction. For this purpose total quality management, Six Sigma-like effective tools will be used. To follow the project activities in specific manner critical path analysis and Gantt chart techniques will apply to the manager. This will help the project to meet the expectation of all the stakeholders and revive company reputation. (Rosemann and vom, 2015)
According to given case study, The Latino Engineering Corporation founded by Dominic Latino has established the good market reputation along with satisfied customer support. After the company takes over, multiple issues generated like defecting engineering equipment, poor development and design of the product and non-responsiveness of the customers along with the ineffective packaging as well as delivery of the products and services, which affects the company growth. The issues were also generated in Dominic Latino management period but that time to resolve the issue, necessary action was taken and essential solution for business provided by the manager.(Eriksson and Eriksson,V2016)However, the current situation reflects that the root cause is related to management only because at the Dominic Latino time company was in well-performed condition and all the problems cured effectively in a scheduled manner. Therefore Total Quality Management (TQM) and Six Sigma techniques will be used for identifying the root causes of the issues. (Latino and et al, 2016)
The six sigma method helps to identify consumer needs in a better way as well eliminates the defects and waste occur in a company. So it is a highly used strategy for the leading businesses. The major objectives of this technique are to improve the Latino Engineering Corporation’s products, service, and procedure in various fields like production, finance, administration, and marketing. The six sigma techniques consists two methods DMADV and DMAIC which will help in resolving the issues related to the given scenario. The DMAIC method focuses on the current process of the company as well DMADV focus is a new product and process design to improve the performance. (Evans and Lindsay, 2014). According to the case study, issues are related to product quality and development process which leads customer dissatisfaction. By the Six Sigma DMADV method, the new product and services can be introduced which attracts the customer more and helps in building a new image of the company in the market. On the other side by the DMAIC method, company’s ongoing process can be improved by applying different quality improvement strategy which is required for Latino Engineering Corporation. The above illustration shows that DMAIC method is more suitable for the current situation of the company (Anbari, 2017).
The DMAIC methodology consists of five phases for improving the process as Define, Measure, Analyze, Improve, and Control.
Total Quality Management (TQM) is the customer based approach whose emphasis on the need of the customer and establish the continuous and dynamic process for improvement of a product. According to given scenario, in the decision-making process of the Latino Engineering, all the employees are equally participated by providing their incredible suggestion. On the other hand product, is manufactures as per the consumer requirement with the regular monitoring of packaging department as per set standard guidelines. By the staffing and training for solving the issues, continuous improvement program will process for the company. (Evans and Lindsay, 2014)
To propose the improvement plan and reduce the root cause of defect needs complete assessment of Latino Engineering Corporation’s recent situation. By the above application of Total Quality management and six sigma techniques analysis results that root cause is lack of employee motivation, inefficiency in management of production department and packaging supervision. As the whole influence the product quality and service provided by the Latino Engineering which results in customer dissatisfaction. To eliminate the root cause of the defect related to the company performance needs a suitable plan of continuous improvement. The implementation of the improvement plan consists of multiple stages of training and development, monitoring, and control, resources retention etc. (Goetsch and Davis, 2014) To increase the quality of production and packaging department, an employee needs the training session with regular monitoring. As the below illustration estimated time for both the process is 10 days. The activities time spam is an end of November to starting a week of December 2017. The major goal of the plan is to enhancing the product packaging and service quality, raising the bar of customer satisfaction, zero-defect products and motivated team of employees. To achieving these objective, different strategy of training and workshops, communication, setting separate quality department within the organization to deal with client issues as well check on packaging and delivery of production. To raise the employee morale and loyalty towards the organization, multiple strategies like performance appraisal, monetary rewards, recognition and etc also part of the improvement plan. To process the monitoring of each stage of business in scheduled order requires proper communication between all the levels of departments. For instance, all the activities of every department will be reported to the head of the department and management. By the weekly meetings and workshops, a company can assess the performance of quality of work done in scheduled deadline. By the reporting of each activity helps in monitoring in allotted time spam and also overcome the obstacle appears in process activities. The regular customer requirements and feedback surveys will also play the major role in an improvement plan. The structured monitoring process will help the project manager to set the deadline for task and employees as per their efficiency. This will leads to identify and overcoming the barriers occurs at the monitoring process time. So the Latino Engineering will also follow the exact practice plan to ensure the lifetime sustainability of the business. This will enable zero defect manufacturers and improve employee work integrity by the customer satisfaction feedback. (Mitra, A, 2016)
Resources requirements: Resources plays the most important role in improvement and success of the project. At the time of root cause analysis and improvement plan resources requirements will also assessed whereby corporation can effectively create its competitive edge in the marketplace through retention of personnel for longer time span. To process project effectively majorly required resources are financial, human and physical. To managing the training and development, monitoring process by surveys and other promotional activities requires for building up the market image of Latino Engineering will need the financial support by the resources like investors. To pursue all the activity in an effective manner needs the physical resources like equipment machinery, training and workshops halls, computers, laptop, office rooms and other regulatory resources will provide by the company. To accomplish the project in an effective manner human resources like project manager, executive teams, employees etc are essential. Therefore to process the business in the right manner for achieving the specific goals and meet up the project expectation, it is important to employ these resources efficiently. (Buckley and et al, 2017)
As the above discussion and given details determines that Latino Engineering corporation also going through the development plan. To develop and implementation of the continuous improvement plan for the Latino Engineering requires 56 days as illustrated in an appendix by the activity table and Gantt chart. The project manager can easily schedule the task and resources in specific time spam by the help of Gantt chart. By the Gantt chart activity scheduling process defines that project improvement plan will initiate in October 2017 and ends in December 2017. The activity table scheduling provides structured information about assessment of business condition, issues generated and the proper cure-related issues. The initial three activities are done by the data collection process which defines the root cause of defects and provides the objectives of the project and solves the managerial issues. The standard objective of the organization is customer satisfaction with zero manufacturing defects. (Pinder, 2014).To setting the goal of the project requires the 4 days with the optimum solution. Furthermore 25 days will consumed for design the project framework included application of suitable strategy and implementation of the strategy for optimum solution of issues. For instance various strategies like training, communication process were conducted in the production department of Latino Engineering. To completing the project, project manager faces multiple issues which is resolve by the implementation of different strategies. For example to motivate the employees, project manager remunerated them by performance appraisal with monetary and non monetary reward. This will helps the organization to facing all obstacles in positively and specific manner to resolve them. After the training the communication techniques take place which is considered as the most powerful and essential for project success. For this purpose, reporting, meeting on daily weekly and monthly basis conducted to ensure the project performance and let all the stakeholders to know the potential issues. (Martinelli and Milosevic,2016)
To reduce the time span and cost of the project the critical path analysis technique has been applied. The critical path analysis diagram shown in appendix define that essential activities required are 1+2+3+4+5+7+8+10+11+12+13+14+15= 46 days. This reflects that duration of the project reduced by 10 days. So the critical path analysis may requires the additional resources but it reducing time spam of the project process and helps in to finish the project before deadline. This will be very beneficiary for the Latino Engineering to create its competitive edge in the marketplace. (Larson, and Gray, 2013)
Conclusion
The report stated that after takeover, The Latino Engineering Corporation was facing the multiple issues related customer dissatisfaction from product and service response, manufacturing and packaging of products and time delay. To resolve them project improvement plan established which conquers the different strategy and techniques such as total quality management and six sigma tools. The tools provided the root cause of the defect as the lack of managerial skill and low employee morale. So it was essential for the Latino Engineering to conduct the audit skills of employees and assess the training need among employees. The continuous improvement plan formation Engineering generates the huge cost to supervise the every aspect of defect causing. For this purpose to reducing the time and cost of the project critical path analysis and Gantt chart technique applied. They both were the most suitable software to minimize the completion time spam of project. Along with it supports the management in completing the business activities in the right manner and deliver good quality of services to client. (Burke, 2013)
References
Anbari, T. F., 2017. six sigma method. Available through: <https://www.pmi.org/learning/library/six-sigma-method-applications-pm-8515>. [Accessed on 5th October 2017].
Buckley, M.R., Wheeler, A.R. and Halbesleben, J.R. eds., 2017. Research in personnel and human resources management (Vol. 35). Emerald Group Publishing.
Burke, R., 2013. Project management: planning and control techniques. New Jersey, USA.
Conger, S., 2015. Six Sigma and business process management. In Handbook on Business Process Management 1 (pp. 127-146). Springer Berlin Heidelberg.
Dale, B., 2015. Total quality management. John Wiley & Sons, Ltd.
Eriksson, H. and Eriksson, H., 2016. An outcome of quality management practices: Differences among public and private, manufacturing and service, SME and large organisations. International Journal of Quality & Reliability Management, 33(9), pp.1394-1405
Evans, J.R. and Lindsay, W.M., 2014. An introduction to Six Sigma and process improvement. Cengage Learning.
Goetsch, D.L. and Davis, S.B., 2014. Quality management for organizational excellence. Upper Saddle River, NJ: pearson.
Kerzner, H., 2013. Project management: a systems approach to planning, scheduling, and controlling. John Wiley & Sons.
Larson, E.W. and Gray, C., 2013. Project Management: The Managerial Process with MS Project. McGraw-Hill.
Latino, R.J., Latino, K.C. and Latino, M.A., 2016. Root cause analysis: improving performance for bottom-line results. CRC press.
Martinelli, R.J. and Milosevic, D.Z., 2016. Project management toolbox: tools and techniques for the practicing project manager. John Wiley & Sons..
Mitra, A., 2016. Fundamentals of quality control and improvement. John Wiley & Sons.
Pinder, C.C., 2014. Work motivation in organizational behavior. Psychology Press.
Prashar, A., 2014. Adoption of Six Sigma DMAIC to reduce cost of poor quality. International Journal of Productivity and Performance Management, 63(1), pp.103-126.
Pyzdek, T. and Keller, P.A., 2014. The six sigma handbook (p. 25). New York: McGraw-Hill Education.
Rosemann, M. and vomBrocke, J., 2015. The six core elements of business process management. In Handbook on business process management 1 (pp. 105-122). Springer Berlin Heidelberg.
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