In recent times it can be stated that the technology is playing a very vital role in the life of the common people. One of the sector which can be stated here in this context is the e-commerce website. In the working of the e-commerce website there are different types of use cases which exist and are involved in the working of the website. The main aim of the e-commerce website is to provide a proper platform which would be easily accessible by the common people so that they can easily get indulged into the concept (Sharma and Lijuan 2015). It can be stated here that there are other functionality which are related to the working of the website apart from the use cases.
The main focus of the report is to provide an analysis of the different use cases which are applicable in the field of the e-commerce website and different types of work which is involved into the concept. The use cases are explained in the report with a focus on the aspect of the internal working of the organisation. There are different types of functionality which are related to the concept of the working of the website.
In the sector of the e commerce website there are different actors which are included into the concept for the proper working of the website and these use cases play an important role in the internal working of the website. The different use cases are explained below:
Administrator: The administrator can be stated to be one of the most person who is involved in the overall working of the website. They have the overall control which is related to the internal as well as external working of the website (Hartono et al. 2014). The main role which is related to the administrator is to managing and administrate the overall system of operation which is involved in the website. The administrator also has a role in the sector of the supervisor who enforced the different functionality and the usage criteria of the website and also has the power to directly revoke all the necessary changes in the website operation when needed. He also has the role to look into the security aspect of the website so that there are no intruders who are involved into the concept to maintain proper execution of the different processes of the website.
Client: The client can be stated as the primary customer of the website who would be indulging into the different activity of the website. The client can be considered as a primary factor which is related to the overall working of the website (Wiegmann and Shappell 2017). The satisfaction level of the client and the service which is given to the client should be considered as one of the most important aspects which should be taken into consideration. They can be considered as one of the most important actors who are related to the working of the website. The clients usually log into the website with their details to execute the different operation which is related to the concept.
Supplier: The supplier can be stated to one of the people who would be directly responsible for the products which would be available in the website for the customers to view them and get indulged into the buying of the product. The supplier should always take into consideration the need of the customers or the exact requirement of the customer. In most of the times, it can be stated that the client and the supplier are two important use cases which mainly form the running of the website. They always tend to populate the category which is into the website so that the customer can use the different types of service which they tend to use (Currim, Mintz and Siddarth 2015). The supplier can be stated to be one of the backbones which is related to the overall working of the website so it can be stated that in this sector the interaction between the supplier and the customer is very much vital.
Bank: The bank can be considered as a use case which is directly related to the transaction section of the website. The primary role of the bank in the sector would be that when a customer would be trying to buy a product the customer account would be debited, and the suppliers account would be getting credited (Stanton et al. 2017). In this concept, it can be stated that the security of the data is a very important aspect due to the factor that there are different customer details which would be provided into the concept which should be kept secured from intruders so that the intruders cannot get easily indulge into the concept. The details which are related to the banking can be considered as a detailed transaction sector which should be involving easy steps to follow so that the buyer would not be able to face any problem which is related to getting involved into the concept.
System: The system in this context can be considered as a dummy actor which is directly responsible for the execution of the overall working of the website. They are directly related to the aspect of the communication which is created from the end of the website to the customer so that there is a common field of interaction which is related to this context. It can be stated that the maintaining of the system can be stated as a primary factor which is related to the concept due to the factor that if there is any fault in the system, it would be directly hampering the overall working of the website and the system, in this case, can be disrupted. In the concept of the website, there can be more than one system involved into the working so it can be stated that the interaction of the different system is very much vital in the sector of the working of the website. If there are loopholes in the system, it can alter the internal as well as the external working of the website.
In the concept of the e-commerce website, it can be stated that each of the use cases has a specific role to play which would be directly related to the proper working of the website. The different use cases with their explanation are stated below:
Shopping cart manages: The main aspect which can be related to the concept of the shopping cart can be directly be related to the aspect of involving the different functionality of the website and how the user or the customers would be indulging into the concept. The main function which is related to the concept is the addition of a different product which can be termed as insertion and removal of the product which can be termed as deletion (Van and Tu 2016). The main aspect which is related to the concept would be directly related to the aspect of the persistence of the product which would be linked to the functionality of the cart. The concept can directly allow the different users to directly get indulged into the concept of the working of the website so that they can easily navigate through the different products which would be available to them.
A search of different products: The website mainly involves a different variety of products which mainly include items which the user can directly indulge themselves. There are different categories which the user can directly get themselves indulge into and in this concept the aspect of the search option can very much be beneficial in the reduction of time which would be included into the working of the website. It can be stated as one of the most vital areas where the actual execution of the different processes are mainly conducted, and the overall operation of the website would be dependent on the search option which is provided into the website.
Checkout: The concept of the checkout can be directly linked to the finishing the overall execution process which is related to the working. It can be considered as a stage where the payment of the client and made, and the final product is purchased. The activity, in this case, is mainly done by the end of the customer. The payment can be stated to be one of the parts which can be included into the concept since the final product would be purchased in this case
Managing the account of the client: This sector is directly related to the aspect of the creation and the deletion of the account of the user (Currim, Mintz and Siddarth 2015). It can be stated that for the user to get indulge in the concept of the website the user has to create an account by which they would be accessing all the features of the website. This account would consist of different personal data of the user so it can be stated here that the security of the data of the user can be stated to be a point of a factor which is related to the concept (Kim and Peterson 2017). The customer in this areas has some legal aspect and working principle which they should abide by the working and the indulgence with the website. Security issue can be stated to be one of the factors which are very important in this use case due to the factor that if the information of the users goes into the hand of any intruders, it would be directly affecting the customer and as well as the security implications of the website.
Shipping of the order: It can be stated as an area which is related to the shipment of the order which is placed from the end of the customer. This stage is mainly important due to the factor that detailing the product is done in this phase and taken care that the product would be reaching the customer. The main question which can be asked in this scenario is how the shipment of the product would be made. The responsibility, in this case, is also related to the work of the supplier. The time can also be stated as one of the factors which can be included into the concept due to the factor that the satisfaction level of the customer can be directly be related to the concept of time which would be involved into the sector.
Advertise product: The main aspect which is taken into consideration in the scenario is the advertisement for the product. There can be a different approach which can be related to the aspect of the advertisement, and it can be stated here that the sector of advertising is very much important due to the factor that it would be involving the aspect of making the product reach the customer (Nilashi et al. 2015). The customer should be able to know the different product which they can indulge in. The sectors which can be used in the advertising is the social media or the sector of the newspaper (Wiegmann and Shappell 2017). The advertisement can be directly be divided into two parts which are mainly the internal as well as external sector, and the implementation of the sector would be directly related to the approach and the product which would be advertised.
Recall of order: The recall of the order can be directly related to the concept of the change of the product if there is any problem which is seen in the product. It should be always be taken into consideration that the satisfaction level of the customer is reached and there is no problem which is related to the concept (Oliveira et al. 2017). There are different factors which can be included into the concept and it should be taken care that the product which is shipped match the need of the customer and there are no problem related to the concept. There should be different stages of implementation which can be involved into the process so that there is no issue which the customer would be facing relating to the quality of the product which is being shipped to him.
The methodology which is included in the sector of the working of the process is the Heuristic evaluation process. The main aspect which is related to the concept is related to three sectors which are mainly the preparation, review and the analysis (Su and Chen 2015). The main consideration which can be implemented in the process are stated below:
The main start of the process is directly related to the aspect of the selection of expert who would be directly responsible for the different role of judging the functionality of the website. The experts have a specific role to play in this context which is predefined, and it can be stated that each of the role in this context can be stated to be very much important due to the factor that it is directly involved into the functionality of the website. The expert, in this case, is given a set of the task which has to performed by them which is related to the internal as well as the external working of the website (Bhavana, Venkatarammana and Suresh 2018). The main consideration which is taken into focus is that the experts should have some type of pre-knowledge which is related to the working of an e-commerce website. The main aspect which is taken into consideration is that to gain knowledge on which user is accessing which product or category. This would be beneficial in a manner which would be giving a direct idea on what the interest of the customers and what products the customers are actually accessing and what product does the customer would be needing (Janowitz 2017). This aspect can be very much beneficial in the sector of planning on which product the supplier can focus upon and which product would be a fast flowing product on the website.
After the experts are selected the main functionality which is done in the next step is the evaluation of the website. The expert should be able to take into working different evaluation methods so that the website can be tested properly. The main aspect which can be stated here is the quality of the evaluation which is conducted and the authentication of the data which is provided form the evaluation (Verma et al. 2015). It can be stated here that there are basically a few questions which should be taken into consideration in the aspect of the evaluation of the website which are stated below:
The main aspect which can be stated here is that if there is any error seen within the concept of the website during the process of the evaluation of the website it should be mitigated immediately so that there is no problem relating to the internal as well external working of the organisation. On the other hand, it can be stated that there can be different types of risk factor which can be included into the working of the website. Each of the risk factor in this context should be rated from a range of 1 to 5 depending upon the complexity of the risk factor and the harm it can directly possess in the internal working of the organisation. The risk factor which are rated as 1 can be stated to be very much less harmful to the system and the working of the website and the risk factor which is rated as 5 can be stated to the risk factor which can be harmful to the overall working of the website. In the sector of the evaluation of the risk factor, it can be stated that there is a different consideration which can be taken into consideration in the sector of the implementation of the risk factor (Kim and Peterson 2017). The different risk factors and their assumptions are stated below:
The sector of the market impact factor can also be considered as a sector of emphasis due to the factor that the risk factor can be very much important in the altering aspect which is related to the internal as well external working of the organisation (Ptolemaeu 2014). The detection of the different levels of threat should be done in a proper manner, and on the other hand, it should be taken into consideration that the mitigation aspects are implemented within the risk factor so that shortly the risk factor would not be included into the working of the organisation. The controlling aspect of the risk factor can be stated to be one of the most important sectors which should be taken into consideration so that the website would be working properly (Adiwijaya et al. 2016). The security aspect of the website can be stated to be directly linked with the security of the data of the customer who would be indulging themselves into the functionality of the website.
The sector which is taken into consideration in this section is the detection of the problem and the mitigation aspect which is related to the problem. The evaluator in this situation should be taking into consideration different factor which is related to the orientation of the risk factor and combine the different aspect with the concept of the website. After the completion which is related to the generation of the problem, the evaluator should directly be able to get the exact range which is related to the rating of the risk factor and the implementation of the risk factor into the working of the organisation.
The points which are related to the usability can be stated to be one of the most important sectors which is related to the working of the e-commerce website. The finding of the problem can be beneficial in a sector which would be helpful in the sector of improving the overall performance which is relayed to the website. The training of the officials who are involved in the working of the website can be stated to be one of the most important factors due to the improvement in the working of the website. The main goal which is related to the finding of the problem is the mitigation of the problem and the removal of the issue to attain to the goal and objective of the website. The Shneiderman Eight Golden Rules can be implemented in the aspect of the detection of the risk factors and the analysis of the website which would be very much beneficial. The different category which is included into the concept are stated below:
|
Category |
Description |
|
Consistency |
The checking of the consistency of the website can be done in the sector of the content of the E-Commerce website. A layout of the e-commerce website can be very much beneficial in the sector of the analysing of the usability of the website. |
|
Customization |
The concept of the easy customisation of the data can be stated to be very much important in the sector of the working of the website. It should be taken into consideration that the involvement of the customer in the website should be very much easy without the involvement of any time of complexity involved into the concept. |
|
Transparency |
The steps which are taken by the customer in the sector of the website can be easily be checked and predicted. The website should have the functionality which should take into consideration all the records keeping strategy which is related to the access of the customer in the concept of the website. |
|
Workflow |
The aspect which is taken into consideration in the sector of the flow of the information is the proper navigation and the entry point of the data. These two factors are very much important in the sector. The flow of the information can be stated to be very much important in the proper working of the website. |
|
Technology |
The language which is used for the development of the e-commerce website be made easily so that it can be understandable for most of the users. |
|
Cognition |
Small and concise text is used for the aspect of the development of the e-commerce website. The conceptual model can be directly being required for the aspect of the management for the environment which is related to the e-commerce website. |
Conclusion
It can be stated here that in the working and the concept of the e-commerce website there are different use cases which can be implemented. The main factor which can be related to the use cases is those that each of the use cases has a specific role to play with an emphasis on the sector of the proper functionality of the e-commerce website. The main focus which is related to the working of the website can be stated to be more inclined towards the satisfaction level of the customer. The supplier in this context can be stated to be applying for a very important role in the proper working of the website and the availability of the different products in the concept of the website. Apart from the concept of the use cases, it can be stated that there is another functionality which is related to the concept of the proper working of the website. In most of the cases on the most important factor which should be taken into consideration is the security of the data which would be given from the end of the website so that he different data of the customer would be kept secured. The satisfaction level of the customer should be one of the primary factor which is related to the working of the website.
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