Interpersonal communication is a specific approach of exchanging feelings. Interaction with people has required in every stage of life either it is personal life or professional life. In an organisation, it is required that employees are integrated with each other so that they can implement appropriate teamwork. Interpersonal communication is much required for inter-team communication where team members will be able to exchange shared goals with each other. In an organisation, communication can be done in both verbally and non-verbally. However interpersonal communication determines face-to-face communication where employees will exchange their information with their hierarchy. It has been observed that an employee with s skill of interpersonal communication ability, not only has effective communication skills, but also the employee will be an active listener. These attributes will contribute to improving employees’ productivity as well as organisation’s performance. Thus, the thesis statement of this essay will be to assess whether interpersonal communication is an important attribute of employees within an organisation or.
Concept of Interpersonal communication
Interpersonal communication basically means the transformation of information between two people. Interpersonal communication involves the ability of negotiation, problem solving, assertiveness and decision making. Thus, it is necessary factor in order to attain the goals of an organisation. Interaction is important to understand the ideas, feelings and emotions of people. It is true that organisational success depends on the interpersonal communication skill of its employees as it leads to strategic decision-making. If the employees are able to share their ideas and information with each other then both employees as well as organisation will be benefitted. A person can be said to have interpersonal communication skill if he or she is able to present his or her thought with great confidence, posture, and gesture as well as with proper facial expression. The effectiveness of organisation depends on the interpersonal communication among employees due to its ability for negotiation. An organisation having effective interpersonal communication skill among its employees is always able to achieve its goal because of their flexible interaction on every project. Employees having great interpersonal skills are always motivated by their work and share the information or ideas with each other that leads the organisation to success.
Barriers to organisational effectiveness
The effectiveness of organisation depends on the interpersonal skill of employees. It has been seen that organisation face some difficulties due to lack of interpersonal skills. Due to lack of interpersonal communication, an employee would not be able to communicate her difficulties in understanding his or her job responsibilities. They will hesitate to ask questions to clear the doubt due to lack of communication skill. An organisation requires effective employee engagement however without ability to communicate interpersonally, it is not possible. Even, the employees will not able to coordinate with each other which will lead to unproductive performance. As per Maslow’s hierarchy of needs, the thirst motivational factor is belongings among team members. Thus, if an employee has formal relationship with each other then they motivate each other to work. However, due to lack of interaction, they do not feel motivated or excited which will resist the growth of an organisation. In an organisation, one’s personality can be determined by, his or her views. This personality trait ensures the corporate image of that particular employee. If the personality of employees is not presentable then they are not able to attain the organisational goal which will hinder the organisational growth.
Importance of Interpersonal communication among employees for organizational effectiveness
The interpersonal skill of communication among the employees helps organisational effectiveness.
Proper understanding
If the employees of an organisation have well interpersonal communication skill they can understand each other well. With the help of interpersonal communication skills, employees will be able to understand diversified perspective while working in a team. Caltex has found that the employees feel free to interact and clear their thoughts while taking training. Employees having interpersonal skill feel free to ask question if he or she is not clear with the work. If they interact with each other then they can also help each other in work which can benefit the organisation. Sometimes it has been seen that some employees do not clear with the training provided and even they do not ask the trainer to clear. This can affect the job responsibility of the employee. On the contrary, it has been seen that some employees ask too many irrelevant questions to the trainer which disturbance among employees and degrade one’s personality.
Motivation and Excitement among employees
Employees having interpersonal skill work with unity and feel excited as well as motivated by each other. It is true that motivation and excitement are integral attributes for any work because this helps the employees to complete the work with satisfaction. In Woolworths, the employees are found to do the work with motivation which has befitted the reach top position Australian retail market. It has been finding that the person who has well interpersonal skills keep him or her excited and motivated to fulfil the work. Motivation comes from the successful work that helps the organisation to earn profit.
Self Awareness of Employees
Interaction with each other helps the employees to share their feelings, ideas among each other so that they can improve their self-image. Interpersonal skill does not help only the organisation to achieve the goal but it also helps the employees to build confidence and be presentable in front of people to present their thoughts and ideas. If employees are confident and can able to present their organisational values in front of people then the organisation will run in profit and achieve the goal within short time.
Involvement of Employees
The employees of an organisation interact with each other and also with the managers or hierarchy then they can involve in the work and present their own ideas or thoughts. It has been found that if the organisation shares the information or thoughts on any project with the employees then employees can present their own thoughts for the project. Wesfarmers shares the thoughts to their employees and employees help them by presenting their ideas. Interpersonal skills help the employees to involve in such activity. Interaction with employees is important but if employees interact much more with each other then it is not well for the organisation.
Expanding opportunities
It has been seen that the employees who always interact with their hierarchy can get opportunity for different work as they have well interpersonal communication skills. Managers like the employee who interacts with them and provides different work based on his or her quality. Employees get different opportunities due to their interpersonal skills and prove their quality. Cash Converters has given different opportunities to employees interacting with them regularly. On the other side the employees who do not interact with managers, have low self-image and do not get different opportunities. At the same time if someone always interacts with managers without any reason then it casts the negative effect on managers.
Leadership
Interpersonal skill helps the organisation to find great leader. Organisation chooses its leaders according to interpersonal skills such as ways of communicating and treating people, body language, gesture, posture, open-minded, motivated, and excited and having quality to lead a team. David Jones has found to have leadership quality among employees based on interpersonal skills. Leadership quality depends on interpersonal skills but there are also other qualities that a leader should have. Organisations depend on leaders to achieve the goal because a good leader leads the team well and complete the target in time. At the same time if leaders do not have such skills then organisation cannot achieve the goal within time and the work will not be effective.
Creating Trust
For an organisation, transparency is important to the employees so that the organisation shares the thoughts with the employees and builds trust with each other. It is true that organisational manager does not trust all employees. Employees, who have well interpersonal skills, are able to interact with the managers about their thoughts and ideas. Organisation does not able to complete any task without the support of the employees and the employees having such skill can support the organisation. Country Road trusted their employees and face difficulties. It is also true that too much trust in employees is not well for an organisation because it can face difficulties if employees do anything that is not right.
Ways of improving interpersonal communication
There are several ways that help the people to improve the interpersonal communication skill.
Asking feedback
If employees or people ask for the feedback of their thought or communication then they can understand their negative parts and improve that to build great interpersonal skills. Feedbacks help the people to correct the mistakes done by them. It is not only for employees but it is also necessary for an organisation to know the feedback from the customers in order to modify the products and services. In the same way, people also need feedback to modify or improve them.
Listen Actively
Listening is also necessary to have great interpersonal communication skills. Unless and until people listen to each other they cannot build well relationship. In order to understand the thoughts and ideas of others, one should be a good listener. After understanding anything, one can work for that.
Eye Contact and Body Language
While communicating with others, people should also focus on eye contact as well as body language. They should maintain their gesture, posture while talking and look into the eyes of listener. It helps to build great interpersonal skills. A good leader of an organisation always focus on the body language and look into the eyes of people while speaking to them.
Build Relationship
In order to build interpersonal skills, people have to focus on their behaviour with others and always try to build relationship with them. A successful person is always respected by many people because of his well behaviour with them.
Conclusion
The study helps to understand the importance of interpersonal communication skills for the employees. The growth or effectiveness of an organisation depends on the different skills of the employees such as their unity, motivation, leadership quality, way of speaking and treating people, listening attitude and many others. Interpersonal communication has some negative impacts also such as too much interaction among employees is not well for the organisation. Too much interaction creates conflicts within an organisation. It is true that interpersonal communication skills of employees help the organisation to achieve the goal within short time. Employees work with unity, excitement and motivation and have good relationship with each other. Interpersonal communication skills help the employees to become a good leader as they have qualities to lead the team. Interpersonal communication skills of employees do not only help the organisation to achieve its goal but also it helps the employees to increase their confidence and self-image.
References
Books
Hargie, O., 2016. Skilled interpersonal communication: Research, theory and practice. Abingdon: Routledge.
Lane, S.D., 2016. Interpersonal communication: Competence and contexts. Abingdon: Routledge.
Reece, B. and Reece, M., 2016. Effective human relations: Interpersonal and organizational applications. Boston: Cengage Learning.
Ruck, M.K. ed., 2015. Exploring internal communication: Towards informed employee voice. Farnham: Gower Publishing, Ltd.
Journals
Karanges, E., Johnston, K., Beatson, A. and Lings, I., 2015. The influence of internal communication on employee engagement: A pilot study. Public Relations Review, 41(1), pp.129-131.
Kimball, M.A., 2015. Training and education: Technical communication managers speak out. Technical Communication, 62(2), pp.135-145.
Men, L.R., 2014. Strategic internal communication: Transformational leadership, communication channels, and employee satisfaction. Management Communication Quarterly, 28(2), pp.264-284.
Men, L.R., 2015. The internal communication role of the chief executive officer: Communication channels, style, and effectiveness. Public Relations Review, 41(4), pp.461-471.
Mishra, K., Boynton, L. and Mishra, A., 2014. Driving employee engagement: The expanded role of internal communications. International Journal of Business Communication, 51(2), pp.183-202.
Sarapaivanich, N. and Patterson, P.G., 2015. The role of interpersonal communication in developing small-medium size enterprise (SME) client loyalty toward an audit firm. International Small Business Journal, 33(8), pp.882-900.
Slack, R.E., Corlett, S. and Morris, R., 2015. Exploring employee engagement with (corporate) social responsibility: A social exchange perspective on organisational participation. Journal of Business Ethics, 127(3), pp.537-548.
Yamao, S. and Sekiguchi, T., 2015. Employee commitment to corporate globalization: The role of English language proficiency and human resource practices. Journal of World Business, 50(1), pp.168-179.
Yildiz, A.K., 2017. Effective communication skills to manage the library: relations between managers and librarians. Qualitative and Quantitative Methods in Libraries, 1(2), pp.141-153.
Online Articles
Bao, Y., Zhu, F., Hu, Y. and Cui, N., 2016. The research of interpersonal conflict and solution strategies. Psychology, [Online] 7(04), p.541. Retyrieved from: https://www.scirp.org/journal/PaperInformation.aspx?paperID=65687
Benzer, J.K., Cramer, I.E., Burgess, J.F., Mohr, D.C., Sullivan, J.L. and Charns, M.P., 2015. How personal and standardized coordination impact implementation of integrated care. BMC health services research, [Online] 15(1), p.448. Retrieved from: https://bmchealthservres.biomedcentral.com/articles/10.1186/s12913-015-1079-6
Heide, M., von Platen, S., Simonsson, C. and Falkheimer, J., 2018. Expanding the scope of strategic communication: Towards a holistic understanding of organizational complexity. International Journal of Strategic Communication, [Online] 12(4), pp.452-468. Retrieved from: https://www.tandfonline.com/doi/abs/10.1080/1553118X.2018.1456434
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