The public transport in Australia is aimed at enhancing the transportability options of the general people through the introduction of different transportations services as per the needs of the people. The implementation of suitable information systems will be permitting the organization sin the public transport systems of Australia will be permitting the same in transmitting important information of the schedules and the fare to the end users of the services. Implementation of IS technologies in the public transportation ministry in Australia will be assisting to maintain the standard of the services and thereby customizing the same as per the analysis of the needs of the travelers. It will also be assisting the service providers in assisting the travelers with the locations and thereby advise them on the best suited route to their destination. The implementation of the IS technologies in the organization thereby will be permitting the same in managing the efficacy of the services as per the objectives of the business.
The purpose of undertaking the research is to identify the key elements of implementing the information systems in the public transportation practices in Australia. It will be permitting the government aided public transportation practitioners to enhance the operations of the same through the identification of the needs of the users.
The critical success factors of the public communication department are based on the nature of the services that are provided by the organizations as per the identification of the needs of the users. In this connection, the primary objectives of the organizations are dependent on the competitive edge of the service offerings through affordable fares and the safety of the journey that is ensured by the companies. On the other hand, the easy accessibility of the services also adds to the competitive edge of the organization while operating as per the demands of the commuters. The feasibility of the transportation industry is based on proper information that is communicated to the commuters. Implementation of information systems thereby will be permitting the public organizations in enhancing their services as per the objectives of thesame. On the other hand, Bocarejo and Oviedo (2012) stated that the implementation of the IS in the public transportation department will be requiring huge financial funds which might affect the proper functioning of the systems of the business operations while operating in the diverse markets. Moreover, Chang (2016) added that the adequacy of the resources also affects the proper functioning of the Public transportation departments in Australia. Analysis of the capabilities and competencies exemplifies the smooth functioning of the organizations while operating on the needs of the commuters. Moreover, it can be argued that the economic and industrial booming in Australia has created a number of opportunities for the foreigners to come and invest in the existing industries in a robust manner. In addition to this, the tourism and hospitality industry has been flourished in a rapid pace and as a result of that lots of foreign tourists visit the country frequently. It requires proper tourism facilities and transportation system is considered to be one of the major aspects in this context (Rye 2016). As a public transportation system in Australia is controlled by the government so that proper monitoring and implementation process is required for making the transportation system more frequent and effective. In this regard, it is very important for the Australian transport system to make a shift in the operations of transportation and set up a better framework so that it will be better to facilitate the process in a solid platform. There are a number of technologies and strategies in the market on which the Australian public transportation system can leverage. In response to this, the implementation of the Artificial Intelligence (AI) is considered to provide strategic advantage to the change in the transportation system.
The primary objectives of the organization will be dependent on the assessment of the feedbacks from the end users of the service. The evaluation of the effectiveness of the services and the needs of the commuters will be permitting the organizations inmaximizing the involvement of the people while operating in the different markets. The changes in the organizational context is based on the feedbacks, which will be permitting the organization in identifying the issues that are faced by the commuters and thereby bring forth relevant changes in order to gain a competitive advantage while operating in the Australian markets (Geels 2012). The exposition of different information systems elements will be permitting the organization in upholding the proficiency of the functions as per the objectives of the business operations. The identification of the different needs of the commuters of the business services will be based on the implementation of different information system tools in order to enhance the functioning of the business enterprises.
The mission of the company is “To provide safe journey experience at affordable fares through identification of the needs of the commuters”.
Therefore, the organization is required to devise different strategies in order to support the different activities as per the objectives of the business operations. The implementation of the Information Systems in the organizational context will be permittingin positioning its services as per the demand of the commuters. On the other hand, the goal of the organization in providing quality services to the travelers and guiding them of the preferred routes will be supported through the implementation of different knowledge management tools in the organizational context. Integrating the organization with the diverse digital media platforms and apps will be permitting the organization in establishing proper communication with the commuters. It will be permitting the organization in upholding the proficiency of the functions as per the objectives of its growth (Buys et al. 2012).
The organizational chart of the public transportation company in Australia clearly exemplifiesthe integration of different departments for facilitating the suitable operations relating to availability of the transportation services. The integration of Information Systems in the organizational context has helped in upholding the efficacy of the services that are proposed by the organization. On the other hand, Sarker, Xiao and Beaulieu (2013) stated that the coordinative activities that are undertaken by the organization has helped in upholding the smooth operations of the business enterprises as per the objectives of the business. The Bureau of Transport Statistics forecasts of the different aspects of change in the organizational context and thereby makes the commuters aware of the different transportation services that are being made available to them in the urban areas. The organizational hierarchy helps in the division of the work load between different departments, which specializes in the similar aspects (Rissel et al. 2012). It will be permitting the public transportation organization in bringing forth innovation in the processes. On the other hand, the division of the functions among the different departments helps in upholding the efficacy of the modelsas per the objectives.
The utilization of the information support systems will behelping the organizations in upholding the efficacy of the functions while identifying the needs of the people (Schiller and Kenworthy 2017). On the other hand, the implementation of digital paying off services has helped the people to go out without cash. The advice and assistance that are provided to the commuters through the implementation of the IS systems in the transportation department has helped the same in upholding strong relations with the people. The ministry of the transportation department in Australiais looking forward to encourage commuter engagement in the operations of the same for the improvements in the line of services (Bocarejo and Oviedo 2012). On the other hand, the different departments of the public transportation industry of Australia, as per the organizational structure clearly portrayed the manner in which the needs of the commuters can be brought to notice. It has been found in the Bureau of Transport Statistics that the residents of Sydney own 0.7 of a vehicle per household (Dart et al. 2012). The information has helped the public transportation service providers to device their offerings as per the needs of the commuters. On the other hand, the availability of the public transportation services are influenced by the thorough understanding of the needs of the commuters, which are supported through the evaluation of big data. Roberts et al. (2012) stated that the collaboration and the interlinked departments of the organizations help in upholding the proficiency of the functions as per the objectives of the organizational growth. Therefore, the Australian public transport corporations maintain transparency in the operations through making the people aware of the activities that they might undertake through their proactive IS systems. The coordination and integration of the internal and the external departments of the organization helps in upholding the efficacy of the functions as per the identification of the needs of the commuters for a safer and affordable journey (Pratt et al. 2012).
The primary features of information system that will be implemented on thepublic transportation industry in Australia are:
The primary features of the new systems is based on the transmission of valid information to the commuters in order to make them aware of the different amenities that are provided by the state or central owned transportation agencies (Williams 2017). Inducing information systems in the functioning of the business organizations helps in upholding the proficiency of the functions as per the goals of the business undertakings. The induction of the information systems assists development of organizational performance, which supports the smooth operations of the venture. Petter, DeLone and McLean (2013) stated that the induction of the Information systems in the organizational structure helps the same in improving the knowledge management attributes of the venture. Induction of information systems in the public transportation services will be permitting to enhance the customer services as per the needs of the same (Seidel, Recker and VomBrocke 2013). The information on timings and the schedules helps in assisting the commuters more dynamically.
The application of Material Requirements Planning (MRP) in the public transportation services Australia will be helping the same in undertaking a computer-based production planning and inventory management system. The planning involves creation of concepts for material plans and production schedules while considering the lead times of the supply chain. The application of the MRP in the transportation activities has helped in maintaining the efficacy of the IS in order to allocate resources for the smooth operations of the service propositions. On the other hand, the implementation of the (EDI) systems where information is electronically interchanged using standardized formats. The application of the EDI systems in the operations of the business has helped the same in identifying the concerns of the commuters while proposing their service offerings.
The implementation of the information systems in the public transportation context helps in enhancing the functions as per the objectives of the government to provide affordable services to the people. On the other hand, the IS will be facilitating the transportation ministry in Australia in identifying the different issues that are faced by the people while travelling and thereby bring in modifications in the service offerings. Venkatesh, Brown and Bala (2013) stated that the implementation of the information systems in the transportation industry helps in upholding the efficacy of the service offerings. Moreover, Tirachini, Hensher and Rose (2013) stated that the safety concerns of the daily travelers are mitigated by the organization through the proper identification of the issues that are faced by the same. Public transportation helps in connecting different places in Australia which will be permitting the government in improving the tourism industry of the nation through proper information gathering and conveying the same. The key elements of change in the organizational structure are enhanced through the involvement of the integrated information system initiation. Establishing proper communication tools with the commuters will be permitting the organization in upholding the proficiency of the functions as per the objectives of the business operations. Redman et al. (2013) stated that the communication tools helps organizations in establishing links between the management of the business and the targeted customers of the same, which assists the business in evaluating different needs and preferences of the commuters. In this connection, the public transportation organization must take steps to develop their social media integrations in order to communicate with the relevant commuters and thereby identify their concerns. It will be permitting the public transportation organizations in Australia in providing quality services to the commuters.
From the government’s perceptive and in relation to the technological advancement, it can be argued that implementation of the Artificial Intelligence (AI) will be considered as a strategic measure. It can be argued that the compatibility of AI to transportation is complicated and at the same time straightforward. Therefore, there are some specifications and limitations of AI in transportation that requires further researches. There are some possible public passenger transportation in the light of AI installment.
In several countries like Finland, Singapore and China there are prevalence of autonomous buses where the AI system helps to deliver people and packages on time. It can be argued that the implementation of the AI is also considered to be an important aspect that reduces human errors and as a result of that in the transportation industry it will decrease vulnerable events like accidents (Hengstler, Enkel and Duelli 2016). On the other hand, the local cabs and motor transportation can also be controlled by the AI system. In America the electric shuttle with high intelligence cars are very popular and the leading car manufacturers are trying to install the AI systems in most of their products not in the total operations but only in some parts especially in the safety gears. In return it helps to reduce accidents and bring more safety and security to the drivers and passengers (Wanget al. 2017). In addition to this, using AI in the traffic management operations is also a popular approach that is prevalent in many countries. Robotics and intelligent cameras are very essential to develop a better framework for the public transportation (Kamruzzamanet al. 2014). In fact, the prediction and detection of accidents is a great feature for using artificial intelligence in the traffic management system in transportation. In Australia these strategies and techniques are identified as very useful for the government to implement in the public transportation system. As a result of that it can reflect not only an effective transportation framework inside the country but also deliver a strategic advantage for the country in near future.
Conclusion
Therefore, from the above analysis it can be stated that the implementation of the Information Systems in the Public transportation departments in Australia will be permitting the same in enhancing the service offerings as per the analysis of the needs of the commuters. The research emphasizes on the different success factors of implementing the information systems in the public transportation industry and thereby identify the primary features of the IS mechanisms in the concerned system. The implementation of IS in the operating systems of the department will be permitting to enhance the knowledge management through utilization of Big Data, which will be supporting the organization in order to assist the commuters with road directions and maps. On the other hand, it will also assist the organization in identifying the concerns of the commuters and travelers and thereby bring forth modification in the service offerings to cope up with the expectations of the people. It has been found that most of the people have private cars or they avail different private transportation options, which might cost their time and financial resources. Therefore, the implementation of the IS in the public transportation providing organizations will be permitting to enhance the functions as per the identification of the needs of the commuters.
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