Desired Area of Impact: The project area of impact is mentioned here based on priority of five different areas such as strategy, customer, financial, operational, and social. The project required developing online ticket booking system for RALS agriculture show; therefore, the priority order for area of impact is Operational, Customer, Social, Strategy, and Financial.
Project Values: Based on RALS point of view and Globex requirements, the project is expected to bring better and faster value for the organization. The client required to improve the existing ticket sale process with implementing online ticket sale process. Furthermore, the client requires faster and more efficiency in ticket sales with crowd management without delaying the tickets.
Appropriate Metric: The metric is chosen to be following: 1) accomplish the activities before the planned date for all stakeholders; 2) accomplish 110% workload by end of the month; 3) project outcome should provide more than 70% Return on Investment (ROI).
Appropriate Timeframe: The target metric should be achieved within six months after completion of the project. The stakeholder metric should be achieved by the end of the project; so that their performance can be assessed.
Summary MOV: In concise manner, the MOV is stated as;
“The project will be successful if every stakeholder can achieve 110% of workload in each month, finish work before planned date and after six months, if the outcome provides more than 70% ROI; the project has desired area of interest as Operational, Customer, Social, Strategy, and Financial and it can bring ‘better’ and ‘faster’ value for the organization.”
Scope of the project is to develop new online ticket booking and sale process so that delay in queues, crowd management issues can be resolved. The online ticket sale system should be operational to perform automated ticketing system. The resource requirements are listed as following:
Resource type |
Resource roles |
Resource responsibilities |
People |
Project manager, Business analyst, Technical lead, Developer1, Developer2, Frontend developer, Lead analyst and Tester |
Managing entire project, Team building, Responsible for making any decision Makes sure that every requirement and change has be documented, Acts as a bridge between client and development and testing teams Able to work on hard-on issues, suggest any architectural changes, aware of the agile methodologies, Coordinates with the lead analyst Makes sure that the deadlines and SLAs are met, designing the UI, database, interfacing Estimates the testing process, plan the testing objectives Escalates any risks and issues, provides necessary testing updates |
Technology |
Java 8 OCp, CXA and UX; Angular JS3, HTML5, CSS3 and Act JS |
These technologies should be useful for developing the online ticket sale and booking system |
Facilities |
Development and deployment department |
Providing major development tools, infrastructure for implementing and designing entire online application |
Others |
Team members Training |
Coordination and proper communication Proper training required for additional resources such as employees in RALS organization |
Table 1: List of Resources
(Source: Created by author)
The activity scheduling is performed in Gantt chart in MS project software. To achieve proper allocation of time and activities, the scheduling table is prepared with all resources included. Furthermore, the work breakdown structure is prepared from the scheduled Gantt chart.
Task Name |
Duration |
Start |
Finish |
Development of RALS Project |
216 days |
Mon 25-09-17 |
Mon 23-07-18 |
Project Initiation Phase |
51 days |
Mon 25-09-17 |
Mon 04-12-17 |
Project Charter Preparation |
3 days |
Mon 25-09-17 |
Fri 13-10-17 |
Project Scope determination |
4 days |
Mon 16-10-17 |
Thu 19-10-17 |
Gathering of resources |
8 days |
Mon 16-10-17 |
Wed 25-10-17 |
Analysis of Requirements |
5 days |
Thu 26-10-17 |
Wed 01-11-17 |
Scheduling of activities |
7 days |
Thu 26-10-17 |
Fri 03-11-17 |
Development of outcomes |
4 days |
Thu 26-10-17 |
Tue 31-10-17 |
Application of CPM |
5 days |
Mon 06-11-17 |
Fri 10-11-17 |
Application of PERT |
5 days |
Mon 13-11-17 |
Fri 17-11-17 |
Application of cost management techniques |
7 days |
Mon 20-11-17 |
Tue 28-11-17 |
Analysis of project performance |
4 days |
Wed 29-11-17 |
Mon 04-12-17 |
Project Planning Phase |
64 days |
Fri 20-10-17 |
Wed 17-01-18 |
Cost management |
7 days |
Tue 05-12-17 |
Wed 13-12-17 |
Costing project plan |
4 days |
Thu 14-12-17 |
Tue 19-12-17 |
Project Plan development |
5 days |
Fri 20-10-17 |
Thu 26-10-17 |
Time management plan |
4 days |
Thu 02-11-17 |
Thu 09-11-17 |
Change management plan |
6 days |
Mon 20-11-17 |
Thu 04-01-18 |
Budget estimation |
5 days |
Fri 05-01-18 |
Thu 11-01-18 |
Cost benefit analysis |
4 days |
Fri 12-01-18 |
Wed 17-01-18 |
Risk management plan |
7 days |
Tue 26-12-17 |
Wed 03-01-18 |
Risk treatment plan |
5 days |
Thu 04-01-18 |
Wed 10-01-18 |
Procurement plan |
5 days |
Thu 11-01-18 |
Wed 17-01-18 |
Project Implementation Phase |
62 days |
Thu 18-01-18 |
Fri 13-04-18 |
Development activity |
10 days |
Thu 18-01-18 |
Wed 31-01-18 |
Start-up marketing |
7 days |
Thu 15-02-18 |
Fri 23-02-18 |
Administration |
4 days |
Mon 26-02-18 |
Thu 01-03-18 |
Start-up testing |
3 days |
Fri 02-03-18 |
Tue 06-03-18 |
UI and UX design |
10 days |
Thu 01-02-18 |
Wed 14-02-18 |
Database design |
7 days |
Mon 26-02-18 |
Tue 06-03-18 |
Functionality design |
8 days |
Thu 15-02-18 |
Mon 26-02-18 |
Testing of system |
9 days |
Wed 07-03-18 |
Mon 19-03-18 |
Modifications |
7 days |
Tue 20-03-18 |
Wed 28-03-18 |
Use case testing |
5 days |
Thu 29-03-18 |
Wed 04-04-18 |
Quality assessment |
7 days |
Thu 05-04-18 |
Fri 13-04-18 |
Project Maintenance Phase |
21 days |
Mon 16-04-18 |
Mon 14-05-18 |
Database maintenance |
5 days |
Mon 16-04-18 |
Fri 20-04-18 |
Online application maintenance |
4 days |
Mon 23-04-18 |
Thu 26-04-18 |
Operational Maintenance |
7 days |
Fri 27-04-18 |
Mon 07-05-18 |
Training and learning sessions |
5 days |
Tue 08-05-18 |
Mon 14-05-18 |
Project Closure Phase |
50 days |
Tue 15-05-18 |
Mon 23-07-18 |
Stakeholder signout |
5 days |
Tue 15-05-18 |
Mon 21-05-18 |
Post Implementation Review |
11 days |
Tue 22-05-18 |
Mon 09-07-18 |
Activity and Contract Closure |
5 days |
Tue 10-07-18 |
Mon 16-07-18 |
Performance appraisal |
5 days |
Tue 17-07-18 |
Mon 23-07-18 |
Table 2: Activity Scheduling
(Source: Created by author)
Risk analysis and planned risk management approach is to be followed for maintaining risk mitigation process. The risks are identified based on some certain assumptions;
Risk Management Plan: Based on the scenario of project charter, MOV, and assumptions; some risks are identified, analyzed, and certain mitigation plan is identified. The identified risks are mentioned primarily;
Budget risk: The project has some certain chances or tendencies of overrunning the allocated budget. Therefore, the managing authority should consider contingency planning for adjusting budget during project timeline. This risk is considered as having catastrophic severity though it has high likelihood. Therefore, the mitigation plan should be formulated in higher priority.
Timeline risk: The project may not be completed before the planned date; may need some extra weeks or month’s time. Therefore, the project manager needs to consider extra slack for the entire project to complete with all deliverables. This risk is considered as having medium severity though it has medium likelihood. Therefore, the mitigation plan should be formulated in medium priority.
Approval of MOV: The MOV may not be approved; it is dependent over management decision. In case they find it difficult to meet MOV requirements based on time, money and resource terms; they can deny the MOV. In this situation, the project needs to start afresh with new MOV document preparation. This risk is considered as having almost certain severity though it has low likelihood. Therefore, the mitigation plan should be formulated in low priority.
Training requirements: The existing stakeholders and employees in RALS require some days training for working in the new system. Therefore, some extra expense should be spent regarding this agenda. This risk is considered as having medium severity though it has low likelihood. Therefore, the mitigation plan should be formulated in low priority.
Quality management statement is prepared as:
“We hereby declare that we aimed to develop online ticket booking system for RALS committee and we will provide shear quality in all functionalities as collected and analyzed prior to project initiation phase.”
Verification activities are mentioned as following:
Validation activities are mentioned as following:
Annotated Bibliography is in the appendix.
Closure checklist: The closure checklist should include some major activities such as stakeholder sign-out, contract sign-out, evaluation plan preparation, preparing documentation, and performance reviewing.
Evaluation Plan: Evaluation plan should involve some proper criteria such as performance, meeting requirements, completion within time, and achieving higher level deliverables with quality.
Besner, C., & Hobbs, B. (2012). An empirical identification of project management toolsets and a comparison among project types. Project Management Journal, 43(5), 24-46.
Besner, C., & Hobbs, B. (2013). Contextualized project management practice: A cluster analysis of practices and best practices. Project Management Journal, 44(1), 17-34.
Cook, D., Brown, D., Alexander, R., March, R., Morgan, P., Satterthwaite, G., & Pangalos, M. N. (2014). Lessons learned from the fate of AstraZeneca’s drug pipeline: a five-dimensional framework. Nature reviews. Drug discovery, 13(6), 419.
Crawford, J. K. (2014). Project management maturity model. CRC Press.
Marcelino-Sádaba, S., Pérez-Ezcurdia, A., Lazcano, A. M. E., & Villanueva, P. (2014). Project risk management methodology for small firms. International Journal of Project Management, 32(2), 327-340.
Martinelli, R. J., & Milosevic, D. Z. (2016). Project management toolbox: tools and techniques for the practicing project manager. John Wiley & Sons.
McLeod, L., Doolin, B., & MacDonell, S. G. (2012). A perspective?based understanding of project success. Project Management Journal, 43(5), 68-86.
Serra, C. E. M., & Kunc, M. (2015). Benefits realisation management and its influence on project success and on the execution of business strategies. International Journal of Project Management, 33(1), 53-66.
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