Humans need to perform lots of tasks in their daily life, which snatches away the time for recreation. Countering this, within several tasks, humans find time for recreation. The mentality is the only difference between the motives of the two sentences. However, in view of the present scenario of competition, evaluation is necessary in terms of enhancing the personality and individuality of the individuals. This can be done through the means of self-organizational skills, which helps the individuals to assess the effectiveness of the exposed performance in terms of the identified and the specified goals (Grunig, 2013). With the advent of civilization, the world has been optimized to a great extent for the humans. Typical examples in this context are the diagnostic tools such as Johari Window, self assertive questions, communication style questionnaire among others. The tools of listening and non-verbal communication can also be included in the list.
Typical components of Johari window are the self disclosure and gaining trust from the neighbors. Countering this, both the aspects are interrelated with each other. Disclosing personal information adds stability in my societal status. This relates to the first component of the Concept, that is openness. This enriches the knowledge of the others regarding my true self (Manning et al., 2013). On the Contrary, the information which the others possess, without my knowledge relates to the blind area of my psyche.
Pondering upon the other connotations of the concept, the information which is unknown to both me and my immediate neighbors questions my societal existence. The information, which neither I nor their neighbors know can be correlated to the obscurity of the phrase unknown of the penultimate quadrant of the concept (Henderson & Mathew, 2016). Counter arguing this, window provides an escape to the individuals from a particular plight. Disclosing all the personal information about me is an invitation to the others to play with my emotions. This makes my personality of the individuals obscure, restricting my ability to perform the basic activities of survival.
Assertive style questionnaire is one of the other tools, which helps the individuals to assess the reality level of the exposed actions. Within this style also there are four components of this tool: never true; sometimes true; often true and always true (Mansouri & Mhunpiew, 2016). The last component reflects the confidence of the individuals regarding the reality of the task performed by the individuals. On the contrary, the word “never” relates to the lack of confidence regarding the tasks allocated to the individuals. This motive contradicts the inner essence of the term “self-confidence. The words “sometimes” and “often” generates some hope regarding the assertion of the true self of the individuals. The truth remains a Common suffix in all these four components. This motive adds value to my self-confidence in terms of exposing constructive performance. Herein lays the correlation with the assertive style questionnaire (Refer to Appendix 1)
Listening adds to my patience in terms of the problems faced by the people around me for doing the basic tasks. Patience is one of an essential Component, which prepares me for undertaking challenging tasks (Brownell, 2015). Listening to the life history of famous personalities inspires me to follow their footsteps in terms of achieving well settlement in life. Along with this practicing translation of the heard Content refines my translation as well as imagination. This refinement is a slow and gradual progression towards being an efficient orator.
Writing is one of an efficient means of non-verbal communication. Exposure of oriental approach towards the improvement of the writing skills helps me to enhance my preconceived writing Capability. Searching on the internet about the ways and means of writing good contents reflects my persistent efforts towards sharpening my non-verbal communication (Moss, 2017). This is an added advantage in terms of entering into the profession of Catering to the needs of the deaf and dumb students.
Viewing all the diagnostic tools all can be tied in one single thread. The major drive behind this is to sharpen the preconceived knowledge. Herein, the communication attains an important position. Utilization of ornamental language creates a good image about me within the minds of my neighbors. Within this, the presence of good friends circle is a vital aspect, especially in terms of disclosing the personal details. Good friends would suggest me to join Spoken English Classes. On the Contrary, bad friends would taunt and mock on my incapability to speak fluent English. This would add obscurity in my existence. Good friends can also be deceiving at some times; therefore, I need to be self dependent in my personal issues. Perseverance, dedication and Commitment in execution of the allocated tasks would enhance and upgrade my personality, not only for my neighbors, but for my own improvement (Silverman, Kurtz & Draper, 2016).
Listening to the problems of my neighbors and giving them beneficial advice would be a preparation for my professional life ahead. Active listening is an alteration of the penultimate quadrant of the Johari window. This removes the prefix “un” from the word unknown and adds firmness in the information that I as well as my neighbors possess.
Johari Window and listening tools seems beneficial as compared to the other specified tools. The root cause behind this is that is provides an answer to my meeting with a psychological disturbed person one year ago. The person has a disturbed childhood, which became an obstacle in his present life. He was badly in a solution, a counseling which would alter his life. I was provided the opportunity to counsel him. Therefore, I actively listened to his problems and recommended him for some sessions. In these sessions, I asked some assertive questions, where he failed to assert his true self fully (Cobley & Schulz, 2013). This relates to the “often true” phase. Further investigations revealed that he was deaf, which needed me to initiate non-verbal communication with him. I hired an interpreter. Carrying out therapeutic communicating with him through sign languages soothed him to a great extent. The interactive sessions helped me to delve deep into his mindset, which was entrapped within a claustrophobic existence. Moreover, taking him into the openness of Nature healed his wounds and provided him an escape from a disturbed existence (Robson & Robinson, 2013). Therefore, in view of my performance, I am confident and satisfied that I could transform the life of a person.
Application of theories and models enlivens the intensity of the subject matter of the discussion. This is applicable for each and every topic including the one on effective business communication. Optimizing the perspective of the discussion, this segment applies theories and models to the selected diagnostic tools in the previous section.
Maintaining continuity with the case of the psychologically disturbed person, mental model proves appropriate in terms of the requirements of the discussion. The responses of the person in the therapies resembles with the propositions of this model (Dainton & Zelley, 2014). The claustrophobic existence that he was undergoing has entrapped his present. The utilization of internal scales has proved beneficial for the therapies and counselors to delve deep into the mind of the person. However, the fluctuation at the initial stages aggravated the complexities of the therapies in terms of achieving an understanding of the root cause behind the frequent fears. The interactive sessions, communications and various exercises eased out the complexities (Schiavo, 2013). As a matter of specification, the self-assertive questionnaire style proved helpful in terms of assessing the perception and imagination of the person towards the actions taking place around him. Within this, several open ended questions were included so that the therapies can attain an understanding about his responses and come to a conclusion. Out of the many activities, it was observed that when he was taken into the close proximity of the Nature, an unusual happiness reflected on his face. In view of this expression, the counselors and therapists came to a conclusion that every evening he would be taken for an evening walk to the gardens, parks and riverside. Through these walks, his past history would be excavated. Maintenance of consistency in this activity would add meaning to his existence (Trenholm, 2016).
Along with the mental model, helical model of communication can also be applied to the discussion. Here, communication attains a platform of helix or twisted. This model can be correlated with the stages of a child’s development. In the infantile stage, its communication is straight forward in terms of the fulfillment of its needs. These aspects relates to the bottom part of the diagrammatic representation. Slowly and gradually as the child grows, he come to terms with the complexities and harsh realities of the world (Bruce & Borders, 2015). At the initial stage, this understanding is at a raw stage, however, maturity simultaneously provides him a firm grasp over the fact that he needs to refine his preconceived communication skills for the fulfillment of his needs. The perseverance, dedication and commitment needed for achieving firmness in the existence can be correlated to the “twists and twirls” of this model. The cylindrical cone relates to the Spoken English classes, which acts as a stepping stone for the individuals in terms of refining their communication skills (Derlega, 2013).
The above models bear resemblance with the concept of Johari window. The mental model relates to the segment of blind area. The application of various therapies, counseling and session on the psychologically disturbed person is the progression from the blind area to the open area. The stage when the person and the therapies and counselors were unknown to each other’s sufferings and ailments correlates with the unknown quadrant (McCroskey, 2015). The sufferings of which the psychological disturbed person is unaware but the therapists and counselors are acquainted with, relates to the parameter of obscurity in the third quadrant of the Johari window.
The need for listening initiated upon the interest of something, which is sweet to the ears. Maintenance of consistency in responding to this sweetness reflects the interest of the individuals towards the heard content. Penning down the heard content is the assessment of the individual capability in terms of effective, patient and active listening (Brownell, 2015). As a sequential step, evaluating the achieved results generates self-organizational skills within the individuals. Exposure of spontaneity in the rectification of the achieved results, rather than being satisfied on the attained success helps the individuals to enhance their individuality. All these are the elongated versions of the word listen.
Egan’s model of active listening, The Skilled Helper model holds equal importance in the discussion along with the models related to the concept of Johari window of communication. As a matter of specification, the model has three stages, which can be correlated with the stages of solving the problems encountered by the individuals in the performance of the daily activities. The first stage comprises of introduction, which helps the clients and the service providers to know each other well (Moss, 2017). This starts off the communication in good terms. In this stage, the service providers apply several sessions, therapies and counseling for identifying the root cause of their sufferings and ailments.
After the identification of the sufferings and ailments, stability is attached in the relationship between the client and the service provider. Taking into consideration the viewpoints of the others broadens the preconceived perspectives. This results in the recommendations and effective suggestions for beautification of the clients’ future. The penultimate stage is the provision of assistance to the clients for making them self-dependent in terms of performing the basic tasks (Silverman, Kurtz & Draper, 2016). Herein lays the effectiveness of the sessions, therapies, counseling and the assertive questionnaire, which helps the clients to assert their true self.
All the three stages are interrelated with each other. Identification of the sufferings and ailments of the clients assists the counselors and therapists to initiate the sessions, which might heal the wounds of the clients. The penultimate stage is crucial in terms of exposing an oriental approach towards the cure. One wrong step would compel the service providers to bear the curse of interplaying with the life of the person, in search of a stable helping hand. Herein lays the symbolic significance of the words “skilled” and “helper” in the name of the model (Cobley & Schulz, 2013). Possession of adequate skills and expertise in counseling adds value to the intensity of the word “skill”. Effective utilization of the learnt skills to beautify the existence of the clients relates with the word “helper”.
In order to attain success in life, the humans need to set short-term goals in their life. Achievement of success in these goals assists the humans to undertake challenging and enduring tasks. These goals needs to be realistic and feasible and based on the capability of the individuals. The effectiveness and feasibility of the identified goals can be assessed through the means of checklists, templates, performance indicators among others. Listing down the goals in the number sequence and putting a tick against each goal upon the achievement of success reflects the feasibility and effectiveness of the targeted goals (Fullan, 2014). Herein lays the symbolic significance of checklists. The segments in the templates enhance the clarity of the individuals in terms of the priority and importance of each goal. Performance indicators help the individuals to excavate out the key indicators, which enhances their performance. Inclusion of this parameter in the templates would save lot of time of the individuals. Capability to find out the indicators qualifies the individuals for their future professional lives (McKernan, 2013). As an example, attending Spoken English classes and being able to speak fluent English with family members, friends, relatives and peers is one of the indicators, consistency in which sharpens the preconceived communication skills of the individuals.
Mere setting of the goals would not serve the purpose of achieving well settlement. The individuals need to routinize their activities through the means of action plans. Development of action plans would systematize the daily performance (McNiff, 2016).
|
Activities |
Week 1 |
Week 2 |
Week 3 |
Week 4 |
Week 5 |
Week 6 |
Week 7 |
Week 8 |
|
Identification of the need for refinement of the communication skills |
||||||||
|
Talking with family members, friends and relatives for progressing with the specified ways of sharpening the preconceived communication skills |
||||||||
|
First round evaluation |
||||||||
|
Attending spoken English classes |
||||||||
|
Practising speaking fluently with family members, friends, relatives |
||||||||
|
Assessment of the progress |
||||||||
|
Second round Evaluation |
||||||||
|
Making plans for rectification of the identified drawbacks |
||||||||
|
Final evaluation |
Table 1: Gantt chart for the planned actions
The allotment of weeks for each of the activity projects the confidence of the individuals in terms of the efficient execution of the activity (Kolb, 2014). Evaluation holds an important position in the assessment of the feasibility and effectiveness of the exposed performance. This assessment helps the individual to align his performance with the identified and the specified requirements (Moon, 2013).
References
Brownell, J. (2015). Listening: Attitudes, principles, and skills. Routledge.
Bruce, S. M., & Borders, C. (2015). Communication and language in learners who are deaf and hard of hearing with disabilities: Theories, research, and practice. American annals of the deaf, 160(4), 368-384.
Cobley, P., & Schulz, P. J. (Eds.). (2013). Theories and models of communication (Vol. 1). Walter de Gruyter.
Dainton, M., & Zelley, E. D. (2014). Applying communication theory for professional life: A practical introduction. Sage publications.
Derlega, V. J. (Ed.). (2013). Communication, intimacy, and close relationships. Elsevier.
Fullan, M. (2014). Leading in a culture of change personal action guide and workbook. John Wiley & Sons.
Grunig, J. E. (2013). Excellence in public relations and communication management. Routledge.
Henderson, K., & Mathew Byrne, J. (2016). Developing communication and interviewing skills. Skills for social work practice, 1-22.
Kolb, D. A. (2014). Experiential learning: Experience as the source of learning and development. FT press.
Manning, C. A., Waldman, M. R., Lindsey, W. E., Newberg, A. B., & Cotter-Lockard, D. (2013). Personal Inner Values–A Key to Effective Face-to-Face Business Communication. Journal of Executive Education, 11(1), 3.
Mansouri, S., & Mhunpiew, N. (2016). Leadership is skin deep: A new way of being through inside-out effect of leadership and its strategies in teaching. Journal of Advances in Humanities and Social Sciences, 2(3), 133-142.
McCroskey, J. C. (2015). Introduction to rhetorical communication. Routledge.
McKernan, J. (2013). Curriculum action research: A handbook of methods and resources for the reflective practitioner. Routledge.
McNiff, J. (2016). You and your action research project. Routledge.
Moon, J. A. (2013). Reflection in learning and professional development: Theory and practice. Routledge.
Moss, B. (2017). Communication skills in health and social care. Sage.
Robson, A., & Robinson, L. (2013). Building on models of information behaviour: linking information seeking and communication. Journal of documentation, 69(2), 169-193.
Schiavo, R. (2013). Health communication: From theory to practice. John Wiley & Sons.
Silverman, J., Kurtz, S., & Draper, J. (2016). Skills for communicating with patients. CRC Press.
Trenholm, S. (2016). Thinking through communication. Routledge.
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