This assessment consists of
A Case Study Which Requires You To Apply Your Learning From Systems Design Module
Ethical Analysis Which Requires You To Discern Between Decision Making processes provided in the course readings and to apply the most suitable process.
A conceptual development and reflection section which requires you to consider how systems design tasks impact on a systems development project.
A learning reflection which requires you to identify what you learned from this assessment and from the reviews you received from your peers, and to relate these learning outcomes to the UniSA Graduate Qualities.
The feedback sheet lists the assessment criteria. Look for it on the assessment’s webpage. Take note of which sections carry the most marks.
Note that this assessment’s word count is 3247 without your answers, so
Don’t worry if the final word count seems high.
Also, there are some diagrams in this assessment so don’t worry if your final word count seems low.
Draw the diagrams by hand, photograph, and insert the photographs in this file. If you prefer, you can use Word’s drawing tools (or some other drawing or modelling software) but you may find working with pen and paper is faster, easier to amend, less cumbersome, and more reliable with respect to layout.
When referring to the exemplars on the course website, read the old assessment specifications carefully because the assessments differ every study period.
In the previous study period, students spent an average of 29 hours on this assessment.
In addition to the instructions on the course website
Make assumptions where necessary. Scope for assumptions has been deliberately included in this assessment because it is often necessary to make assumptions openly when dealing with a client who is under-informed with respect to information systems. Label assumptions clearly. Here’s an example from a previous study period,
Assumption: As the passengers of Titanic II may be from any nation, I have assumed a currency converter is required for the ticket-purchasing function.
Dionne Worontschak and John Sawitt own and manage an independent supermarket in the inner suburbs of Adelaide, South Australia. They believe in hard work and acting to capture business opportunities. Neither of them went to university, but John holds a Certificate IV in business management from TAFE.
They have developed a business concept and it is ready for systems planning. The concept is Snacks Now.
Dionne and John have contracted IT Foundry for systems development. You are a systems analyst working at IT Foundry and your manager has allocated to you the systems planning tasks for the Snacks Now project.
Snacks Now will offer home deliveries of groceries or fast food to customers who order via a website or smartphone app. Customers will be able to ‘like’ Snacks Now on Facebook and follow Snacks Now on Twitter; also they will be able to share and tweet their orders. When customers share or tweet an order they will accrue social points and once the points reach a certain level, customers will be rewarded with a 20% discount on their next order.
Customers will also accrue loyalty points with every purchase. When a customer’s loyalty points reach a particular threshold, they receive a $20 discount on their next purchase.
The menus of participating fast food outlets will be available via Snacks Now. Any groceries that are available in Dionne and John’s supermarket can be delivered, including dairy, delicatessen, fruit and vegetables. An online menu will be compiled from the supermarket’s inventory system and from the online menus of participating fast food outlets. When customers place an order, they pay via PayPal.
Prices will be automatically updated once a week, on Wednesdays. Prices will account for all ongoing costs, plus a 5% profit margin, some of which will recoup start-up costs.
Snacks Now will operate Thursday-Sunday nights from 8pm to 5am. If the Snacks Now business concept is successful and opportunity to expand exists, additional hours or nights will be added.
As Dionne and John work full time on running the supermarket, they will hire a junior manager who will be responsible for the day-to-day management of Snacks Now. Dionne and John expect to hire one driver in the first instance. If Snacks Now expands, additional positions will be created. The junior manager will be based in the supermarket. He or she will be responsible for compiling orders and handling any issues that arise. The driver will collect an order from the supermarket or from participating fast food outlets. Then, he or she will deliver the order to the address specified by the customer. If no one is home, the order will be left by the front door.
As Snacks Now is the first service offering such a wide range of delivered items in Adelaide, there is limited competition. However, it is important that the technology is available as soon as possible in order to capture early adopters. A social media viral marketing campaign is being designed by a local advertising company.
Finally, you present your findings to your manager and to Dionne and John. Your manager and clients have requested a 15 minute presentation.
You have completed systems planning and Dionne and John have approved the plan you prepared and they have approved progress to the systems analysis phase of the Snacks Now project.
At IT Foundry, you have a regular lunch with one of your colleagues, Tanya Collins, who is an old friend from your days as a uni student. At your next lunch, you discuss the Snacks Now project: your recent project planning success, your forthcoming systems analysis tasks and the various plans Dionne and John have for Snacks Now.
Tanya says, “So, it’s a late night home-delivery service? People can order their favourite pizza and maybe cleaning products and everything is brought in one delivery to their house?”
“Not necessarily their house, it could be any address.”
“Well, it’s perfect. I would order from them all the time. How are they going to staff it?”
“One person in their supermarket will prepare the orders and a driver will deliver.”
“One person? Alone in a supermarket all night long? That doesn’t sound very safe. It’s not a job I’d like to have.”
You hadn’t thought of that, but you can see that Tanya has a point. You wonder if this is something Dionne and John have considered. You have a client meeting scheduled for the next day. You know that future staffing decisions are not really within a systems analyst’s purview, but Tanya’s comments are troubling you.
The preliminary investigation you wrote up for the Snacks Now project enabled you to develop a basic understanding of the business context. Your scope lists and scope statement captured the project’s key elements and made a positive impression on Dionne and John. They have approved the project’s progression to system analysis and you have scheduled a meeting with them.
After this meeting, the following requirements are known:
You make a start on systems analysis. It is clear that system response times are important. It is also clear that interfacing with the supermarket’s existing inventory database is important. However, you also realise more detailed information will come to light over time, which may require you to amend your current analysis.
John and Dionne have approved your systems analysis and have asked you to proceed with system design. You refer to your systems analysis documentation while designing.
Design a user interface storyboard for a customer to place an order for groceries only.
Not sure how to make a storyboard? Storyboards show the way that tasks flow in the user interface and the way information is presented in the user interface. Here are some examples for your consideration:
Design a user interface storyboard for a customer to place an order for groceries and fast food.
Design the alert that will be sent to the driver’s mobile device at the end of the ‘packaging’ process.
Design the monthly transaction report. In this context, a transaction is a customer order. Transactions types are grocery only, fast food only, and both. The report will group the transactions by type within week and it will include appropriate sub-totals and totals. This report will summarise transactions – it will not include descriptive data. At the end of the report, include a line chart. This chart will graphically depict the transaction types, allowing John and Dionne to compare the popularity of the three different types of transactions for each day of the month.
A table is provided in Appendix One. The data is in 1NF.
Normalise the table(s) to 2NF.
|
Order |
Date |
Time |
Name |
Deliver to |
Deliver time |
Deliver date |
Order total |
|
1 |
25/5/2017 |
22:47 |
Sally Larkins |
1 Home Street, Adelaide |
23:45 |
25/5/2017 |
27.66 |
|
2 |
25/5/2017 |
22:49 |
Matt Wilson |
10 High Street, Mitcham |
23:50 |
25/5/2017 |
24.81 |
|
3 |
25/5/2017 |
23:05 |
James Ruch |
6 Wright Street, Adelaide |
00:10 |
26/5/2017 |
44.95 |
|
Item |
Size |
Price |
Per |
Retailer |
|
Kellogg’s Cornflakes |
450g |
4.00 |
Unit |
D&J |
|
Chicken Fajita |
Null |
16.90 |
Unit |
Dominos Pizza |
|
Golden North Country Fresh Milk |
1 litre |
2.76 |
Unit |
D&J |
|
Pink lady apple |
Medium |
1.25 |
Kg |
D&J |
|
Kiwifruit |
Null |
2.35 |
Kg |
D&J |
|
Cheese naan |
Null |
5.00 |
Unit |
Beyond India |
|
Aloochanna massala |
Main |
10.50 |
Unit |
Beyond India |
|
Farmers Union Iced Coffee |
600ml |
2.00 |
Unit |
D&J |
|
Strawberries |
250g |
4.50 |
Punnet |
D&J |
|
Cavendish Banana |
Null |
0.60 |
Unit |
D&J |
|
Student Box 1 with Sprite |
Null |
14.95 |
Unit |
Amigo’s Café and Pizzeria |
|
Pad Thai Chicken |
null |
15.80 |
Unit |
Social Street S2 |
|
Retailer |
Retailer rating |
|
D&J |
5 |
|
Dominos Pizza |
3 |
|
Beyond India |
5 |
|
Amigo’s Café and Pizzeria |
4 |
|
Social Street S2 |
3 |
|
Order |
Item |
Quantity |
Total |
|
1 |
Kellogg’s Cornflakes |
2 |
8.00 |
|
1 |
Chicken Fajita |
1 |
16.90 |
|
1 |
Golden North Country Fresh Milk |
1 |
2.76 |
|
2 |
Pink lady apple |
6 |
1.14 |
|
2 |
Kiwifruit |
2 |
0.68 |
|
2 |
Kellogg’s Cornflakes |
1 |
2.49 |
|
2 |
Cheese naan |
2 |
10.00 |
|
2 |
Aloochannamassala |
1 |
10.50 |
|
3 |
Farmers Union Iced Coffee |
2 |
4.00 |
|
3 |
Strawberries |
2 |
9.00 |
|
3 |
Cavendish Banana |
2 |
1.20 |
|
3 |
Student Box 1 with Sprite |
1 |
14.95 |
|
3 |
Pad Thai Chicken |
1 |
15.80 |
|
Order |
Retailer |
|
1 |
Dominos Pizza |
|
1 |
D&J |
|
2 |
D&J |
|
2 |
Beyond India |
|
3 |
D&J |
|
3 |
Amigo’s Café and Pizzeria |
|
3 |
Social Street S2 |
|
Order |
Date |
Time |
Deliver time |
Deliver date |
Order total |
|
1 |
25/5/2017 |
22:47 |
23:45 |
25/5/2017 |
27.66 |
|
2 |
25/5/2017 |
22:49 |
23:50 |
25/5/2017 |
24.81 |
|
3 |
25/5/2017 |
23:05 |
00:10 |
26/5/2017 |
44.95 |
|
Order |
Name |
|
1 |
Sally Larkins |
|
2 |
Matt Wilson |
|
3 |
James Ruch |
|
Name |
Deliver to |
|
Sally Larkins |
1 Home Street, Adelaide |
|
Matt Wilson |
10 High Street, Mitcham |
|
James Ruch |
6 Wright Street, Adelaide |
Create an ERD for the customer order process.
You have completed the data design. Now you will design the system architecture. You begin by reviewing the system architecture checklist.
Which items on the system architecture checklist are relevant to the Snacks Now information system?
The system architecture check lists are enterprise resource planning, initial charge and TCO, scalability, web integration, processing and security.
Prioritise the items that you identified in question 9. Briefly explain (one or two sentences) these priorities.
The major priority is the ERP system. The ERP system will connect the each and every part of the supply chain management. The second part is scalability of the system.
Consider cloud computing. Are you going to recommend any cloud computing capabilities for the Snacks Now information system? Why?
Yes, I will recommend the cloud computing for Snacks Now. The cloud will help the organization to operate the entire system from any place. The management will operate and handle all the orders from any place any time. Therefore, the drivers are also view the orders details from any place and any time. On the other hand the system will be available every time for users.
User approval is recommended as one of the closing tasks of systems design. Write a plan (100-200 words) for obtaining user approval.
First in the need is endeavor asset arranging. The ERP will fill in as the center component of the business procedure taking care of methodology. The ERP will interface the distinctive parts of the association together. Second, the adaptability of the framework is urgent for keeping up procedural cost. Snacks now can keep up benefit and business prepare amid low and pinnacle time. Third, introductory charge is one of the critical things in the data framework advancement. Fourth, security is the most urgent part to maintain information uprightness, client reliability and association information assurance. With a legitimate security, the framework can have the capacity to counteract a large portion of the Cyber Attacks.
Reflect on your experiences as a student or in your career. Identify an ethical issue that you encountered at some time in your past.
Describe the ethical issue. Do not describe how it was resolved.
When applying in the college, I was asked several questions about the reasons that were related with pursuing degree. Due to high competition for college admission, I provided answers that are not correct and thus got admission unethically in the college.
Consider the ethical decision-making process from Reynolds (2003) and the ethical decision-making process from O’Boyle (2002). These readings can be located on the course web site.
To analyse the ethical issue you described in question 13, which is better: the ethical decision-making process from O’Boyle (2002) or the one from Reynolds (2003)?
In order to analyze the ethical issue, the ethical decision that is made by O’Boyle (2002) is considered appropriate.
What are your reasons for rejecting the other approach?
The reason for rejecting the theory of Reynolds (2003) is that the theory does not appropriately helps in analyzing the ethical issue.
Apply your chosen approach to the ethical problem you described in question 13.
I have selected the approach of O’Boyle and it is applied within my ethical problem. It is identified that the ethical approach by O’Boyle assists in treating everyone the same where there is normally justified reason which does not helps in reflecting favoritism as well as discrimination.
Reflect upon the processes in Reynolds (2003) and O’Boyle (2002).
Would an analysis be more robust if it had included some aspects of both approaches? For example, if you were to apply O’Boyle’s approach (2002), would your analysis be more robust if it included some aspects from Reynolds (2003)?
Yes, if the aspects of both the approaches are included, then it is analyzed that the analysis would be more robust
In your explanation, clearly describe which features of O’Boyle’s approach and which parts of Reynolds’s approach are preferable.
It is identified that the features like leadership, values as well as integrity of O’Boyle approach are more preferable whereas the features like honesty, reliability as well as responsibility of Reynolds are quite appropriate
So far, this assessment has supported the development of skills required in professional practice, including ethics. Now, it supports the development of professional expertise.
What is the overall purpose of the systems design phase of a project and how does it differ from the systems analysis and systems planning phases?
System is mainly designed in order to define as well as explain the architecture, modules, components as well as data of a system that helps in satisfying the various specified requirements
Consider the case study above and the design you prepared. You may have completed the tasks with a lot of care. If so, your design is likely to be effective in supporting future project activities.
System design phase is very much different from system analysis as well as system planning phase. This is because in system analysis phase, the system is analyzed and in system planning phase, system is planned but in the system design phase, the entire system is designed
Consider a situation in which the design is careless.
With respect to the systems design taskscompleted above, identify problems that may arise for the following stakeholders. Your answer should have six unique problems (two per stakeholder).
Snacks Now
Improper architecture design causes delay of the entire project
Inappropriate gathering of system requirement causes problem like project failure.
Snacks Now’s customers or the wider community
Improper functioning of the website
Problem faced during retrieving history associated with the order.
Your own future work tasks (systems analysis tasks)
Inappropriate functioning of the system
Improper use of resources
Select two of the problems from question 19.
With reference to these two problems, what are your conclusions about the importance of attention to detail with respect to system planning?
Note: future assessments will ask you to reflect on the answer you give.
It is analyzed that system planning must be done appropriately so that the further problem while designing the system must not be faced. The problems that are related with resources, inappropriate information collection, improper functioning of the website and more can be resolved appropriately if system is planned properly
Think about the tasks you completed in the Systems Planning, Systems Analysis and Systems Design assessments. Reflect upon any knowledge you have gained from completing these tasks. Read the UniSA Graduate Qualities.
Name two learning outcomes.
Note: although the Course Objectives on the Course Outline can be informative, consider your personal learning experience. You have a unique history; therefore you will have unique learning outcomes. In other words, if you knew a lot about data normalization before starting this assessment you can’t identify that skill as a learning outcome, you will identify something else instead.
In this assessment, I have learned the importance of system design, its various advantages as well as benefits. I have also learned that before designing as well as implementing the system, t is quite necessary make appropriate planning.
For each of your learning outcomes, name one relevant UniSA Graduate Quality.
My first learning outcome is the importance of system design that is correlated with the graduate quality that helps in reflecting that system is designed in such a way that it operates effectively. My second learning outcome is planning of system that is correlated with the graduate quality that reflects that it is prepared appropriately
In your previous answers, you named two learning outcomes and you related each one to a Graduate Quality.
Addressing each Graduate Quality separately, explain how this assessment’s tasks enabled you to develop these qualities.
Effective operation:
Lifelong preparation:
Effective problem solver
Work autonomously
Committed to ethical action
Communicates effectively
Demonstrates various ethical perspectives
The following questions are for internal students only.
In your previous assessments, your teammates reviewed your teamwork abilities on SparkPLUS. Read and consider the peer reviews your teammates gave you.
NOTE: the reviews on SparkPLUS will be read in conjunction with your answers.
24) According to my teammates, my weaknesses include being too critical, attempting for pleasing everyone and being unfamiliar with the some design concepts of the system.
25) According to my teammates, my strengths include appropriate knowledge based skills, expressive, hard worker as well as determined.
26) Appropriate knowledge based skill is the most important thing on the list of strengths.
27) Attempting to please everyone is found as the most important thing on the list of weaknesses.
28) Expressive is considered as one of the least thing on the list of the strengths.
29) Critical is considered as the least important on the list of weaknesses.
30) No, I did not find it must difficult to review my peers in order to read the reviews that is provided.
31) The reviews that I was provided helps me in knowing my weaknesses so that I can improve myself and change my weaknesses to strengths.
How many hours did you invest in this assessment? This information will be provided to future students in this course.
Put your answer here.
Thank you for the time and effort you have invested. I look forward to reading your submission.
References
Reynolds, G 2003, Ethics in Information Technology, Thomson (chapter 1).
O’Boyle, E J 2002, ‘An ethical decision-making process for computing professionals’, Ethics and Information Technology, vol. 4, no. 4, pp. 267-277.
Tilley, S & Rosenblatt, H 2017, Systems Analysis and Design, 11th edition, Cengage Learning.
[Add more references of your own. Don’t know how? Check the online study help.]
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