The functions that are performed by the human resource department of any particular entity remain very important because they are responsible for the proper function of that business establishment. Amazon is one of the most renowned multinational companies and is widely accepted in almost every part of the group without any second thought (Huang et al., 2019). The main purpose for which this research report is going to be discussed remains to figure out any drawback that is present within the HR department of Amazon and is restricting the company to perform to its best potential.
The company’s strategic goal is to raise the standards continuously associated with a customer experience by the use of proper technology and the internet (Ahmed, 2018). Doing so would allow the consumers to buy and discover anything and empower the business to enhance its success rate. Amazon also wishes to achieve its reputation of being their most “customer-centric company” throughout the globe.
The operational goal of Amazon wishes to come in different kinds of employment processes that exist on an in-house basis and third-party-based agencies related to employment.
According to different sources, the organisational climate of Amazon is considered to be falling under the category of high-pressure and sources suggest that different employees find such aspects challenging (Joh and White, 2018). Employees also complain that there exist excess productivity goals with a pretty unsafe working environment.
The exact purpose for which a review about different kinds of human resource practices that are being practiced by the company has been done is to identify if there is any gap between the manpower recruitment and the way Amazon handles their operations of the company (Silva et al.,2018). Doing so allows the supply chain associated with goods produced by the company and reaching the final market to not break down at any stage. Proper training is very essential because it allows the workers to transform their operational technique and enable them to jump into any task without any fear, thus guaranteeing ultimate success. The policies and procedures related to human resources are essential to be reviewed on a timely basis because they help provide a particular structure, consistency, control, reasonableness and fairness to any particular business corporation. Amazon’s main business strategy is to remain consistent in upgrading its services and logistics, applications, its web services and securing the inventions of the patents (Köchling, A. and Wehner, 2020). Hence a proper panel of employees would guarantee proper accomplishment of all these business strategies and allow Amazon to transform itself as one of the most reputable and trusted business organizations.
HR Policies and their strength and weakness
HR policies – This includes
Important HR policies are:
Human resource policies are a necessary basis for the firm’s smooth operation. These rules are the guiding force that instructs Amazon and its workforce on how to function and conduct individuals in order to provide a healthy and secured workplace environment for every employee within the organisation.
Code of Conduct: The Amazon Code of Conduct ties together the firm’s rules, including its mission, vision, and ethical values. This has been established to educate staff regarding the company’s behaviour regulations and to preserve workplace decorum. Healthy work environment, media policy, potential conflicts of interest, computer usage policy, equal opportunities for all, uniform policy, and so on are all covered by the doctrine. This also lays out the regulations and consequences for employees who break or breach the code of conduct.
Amazon has several HR policies for the benefit of its employees. Strives to render services on a proactive basis. The human resource team of Amazon plays a substantial role in managing different ethical practices. The HR policies that have been incorporated by Amazon within its workplace make it more competent concerning its competitors within the market and attract more employees. The company by incorporating these policies also wishes to retain its employees for a long period and thus enabling the route to success (Wessels, 2018).
Poor focus of the management at the workplace environment, often makes the employees more frustrated and raise their voices against the management. Boosting the morale of the employees and upgrading the mental condition so that they can work in a peaceful environment was another noted camp that Amazon still needs to fulfil and work with.
The human resource team of Amazon plays a substantial role in managing different ethical practices. During the past times Amazon has received several complaints and backlash associated with the workplace conditions they provide to their employees. The HR team of Amazon have successfully addressed the ethical mission of guaranteeing hundred percent operations by indulging into renewable sources of energy (Kantor et al., 2021). Amazon also strives to achieve a high percentage of support in bringing racial equality and avoid any form of disputes with its customers by proper after-sales service and support. The HR team of Amazon also focuses on building the road map for avoiding the criticism faced due to avoidance of tax at present times.
Poor focus of the management at the workplace environment, often makes the employees more frustrated and raise their voices against the management. Boosting the morale of the employees and upgrading the mental condition so that they can work in a peaceful environment was another noted camp that Amazon still needs to fulfil and work with. Resistance from the work unions is a possible barrier regarding the changes (Wheeler and Buckley, 2021). Technical glitches that might occur due to any reason also have the power to restrict the proper functioning of a company like Amazon.
After proper analyses have been made about different HR functions that Amazon is indulging in performing daily it must adopt different measures to combat the adverse situations that might hinder its performance within the market.
Conclusion
This research paper concludes that the HR policies that have been incorporated by Amazon within its workplace make it more competent concerning its competitors within the market and attract more employees. Creation of a proper application process, and making arrangements for proper screening and finding the correct job profile. Assessing the skills to shrink the long list of applicants. Optimising the total interview process. Technological developments in using automated services to conduct interviews will allow Amazon to scrutinise more job profiles and candidates, thus, selecting the best employee. The above steps can definitely help Amazon to solve the issues effectively.
References
Ahmed, O., 2018. Artificial intelligence in HR. International Journal of Research and Analytical Reviews, 5(4), pp.971-978.
Joh, E.E. and White, W.B., 2018. How We Can Apply AI, and Deep Learning to our HR Functional Transformation and Core Talent Processes?.
Kantor, J., Weise, K. and Ashford, G., 2021. The Amazon that customers don’t see. New York Times. A, 1.
Köchling, A. and Wehner, M.C., 2020. Discriminated by an algorithm: a systematic review of discrimination and fairness by algorithmic decision-making in the context of HR recruitment and HR development. Business Research, pp.1-54.
Laser, J., 2021. The importance of vision statements for human resource management–functions of human resource management in creating and leveraging vision statements. Strategic HR Review.
Lewis, N., 2018. Will AI remove hiring bias. SHRM.
Medini, T., Huang, Q., Wang, Y., Mohan, V. and Shrivastava, A., 2019. Extreme classification in log memory using count-min sketch: A case study of amazon search with 50m products. arXiv preprint arXiv:1910.13830.
Reis, L.P., de Souza, A.L., dos Reis, P.C.M., Mazzei, L., Soares, C.P.B., Torres, C.M.M.E., da Silva, L.F., Ruschel, A.R., Rêgo, L.J.S. and Leite, H.G., 2018. Estimation of mortality and survival of individual trees after harvesting wood using artificial neural networks in the amazon rain forest. Ecological Engineering, 112, pp.140-147.
Sulaiman, M.A.B.A., Ahmed, M.N. and Shabbir, M.S., 2020. Covid-19 challenges and human resource management in organized retail operations. Utopia y Praxis Latinoamericana, 25(12), pp.81-92.
TRIVEDI, A. and PILLAI, L., 2020. HR: DIGITAL TRANSFORMATION 2020.
Wessels, B., 2018. Virtual exchange-based mobilities: platform economy, exchange and culture. Applied Mobilities, 3(1), pp.51-65.
Wheeler, A.R. and Buckley, M.R., 2021. The Current State of HRM with Automation, Artificial Intelligence, and Machine Learning. In HR without People?. Emerald Publishing Limited.
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