Principles And Techniques For Personal Development And Performance Management

The Importance of Self-Awareness and Understanding Personality and Learning Styles

Explain two principles behind the need for a leader to be self aware and understand their behaviour, personality and learning style.

Firstly a certain level of ability of a person can be used to analyse the skills , knowledge and developmental needs of a person. One has to view the abilities that are essential for work place success and specially the plans made by the leader.

Secondly, the feedback method which is always an important principle for identifying the personality and behaviour. Taking the feedback from the every aspect such as employees , subordinates, clients, employers etc. helps in identifying the developmental requirements.

Explain two techniques involved in managing organizing and identifying personal behaviour, self-awareness and personality traits.

The analysis of performance can be an effective technique that can be used to manage and measure the self behaviour and personality traits. For this it is necessary to include other mangers data and notice their performance, to compare their results with own data and get the result of the gap or achievement.

Another technique can be seeking feedbacks that will help to understand and find out what others observe and think. It also enables to understand the personality traits that affect the behaviour. Results will help to enhance the improvements.

Explain two types of learning styles and how they relate to individuals

The two types of learning styles are logical and social.

The people who follow being logic, reasoning and systems to evaluate and estimate concepts are referred to as logical learners. They find reasons behind every situation and are good learners.

Social learners are those people that enjoy learning together with the groups and with other people and like being more engage and work with others to learn (Singh  2017).

Explain two principles involved in managing and organizing personal goal setting as part of personal development plan.

Two principles are

First set an challenging goal as it is important to set challenging goals because the more difficult and specific the goal is, the harder people will work to achieve it. When goals are too easy or too difficult people will not put their best effort to increase performance.

Second build an regular track of your goals as it is important to know the progress either you are achieving the goals or not. If this principle is not being followed then one cannot understand the goal set by him is actually working or not.

Techniques for Managing Organizing and Identifying Personal Behaviour

Explain two principles involved in managing and organising personal performance measurement

In order to manage, organise and implement a performance management a “just do it” mentality needs to be adopted. It will involve using the existing resources rather than adapting to new development of tools to minimize the cost. This will decrease the delays as the mentality will help to keep the time and performance management.

Performance management requires time, effort, skills and the support of senior management to manage and organise time accordingly.

It is important to start the day with proper planning of the schedule of to do list. Planning the activities will help to be prepared before the rush. It will also ensure that appropriate use of time.

Being efficiently effective is another key principle to manage and organise time and understanding the two terms is most important. Effective means to do the right thing and efficient means doing things in the right way, this both can be used interrelated.

Describe how a leader may take the initiative to prioritise and facilitate competing demands to achieve personal, team and organisational goals and outcome.

To take initiative to prioritise and facilitate competing demands to achieve personal, team and organisational goals it is important to understand the difference between important and urgent tasks. There is an huge difference between the terms and this terms are related to handling the difficulties of the situations that may arise in future operations. Other than this the leader is supposed to have a good analytical skill and problem understanding and solving skill to make the doubts of members of the team clear to achieve goals.

Identify the technology a leader may use to improve work efficiencies.

Maintaining computer records will help to increase the work efficiencies. The software application can also help to improve efficiencies and effectiveness.

Database: it can be used to maintain the data in a mathematical manner through tables with columns and rows. It records customer database or employee details. It can design forms, reports and tables.

Project management: project management tools are effective as it assist to meet the goals and objectives. Programs in it such as Visio and Microsoft Project designs flow charts, mind maps and diagrams are appropriate for managing and for the decision making.

Word processing: it is another effective tool that produces documents quickly to communicate information and maintain events.

Describe how a leader’s own work role contributes to broader organizational goals.

Types of Learning Styles and How They Relate to Individuals

The work role of the leader in a team can significantly contribute towards the achievement of the organisational goals. At first the leader must communicate the organisational mission and visions to the team members such that they understand the company goals and put their effort in the achievement of same. The leader must address the issues and explanation to the employees in order if they face any problems.

Ensuring trust, team building and confidence is another way the leader can make the team more flexible in performing projects. Decision making and ensuring consultancy can influence the groups and individuals. It is the role of the leader to set and achieve the personal and professional competence such that the employees understand and improve their skills and internal competence.

Personal performance and competencies are based on the individual ability to change and adopt to new practices that will improve his or her skills. However, certain useful methods can be:

Coaching: it is a simple and inexpensive way to manage and make efficient improvements in the employees under the supervision of an experienced employee.

Mentoring: it is similar to coaching but differs in terms the mentor is not necessary to be experienced instead he or she can be an expert in the field.

Identify two personal management development opportunities and options for a leader.

Improving interpersonal skills and communication is the key opportunity for any of the leader as they need to communicate effectively within the team and outside the team to make a smooth flow among the team mates and organisation.

Effectively managing workload is another option for the leaders to develop personal management as being leaders it is important to manage the situations and inspire other members to overcome difficulties. The leader is the role model for the entire team and for that purpose it is necessary to be calm. The above options will help to improve leadership skills of a leader.

What organisational protocols might need to be taken into account when planning career development?

Restrictions on who can use or access the organisations information is the protocol that should be followed while planning career development because it is an organisations important data if accessed by unknown then it may be harmful for the company. Another is obtaining the special comparative quotes for the goods and services that no one can use rather than that organisations

Outline the organisational plans that underpin an organisation’s operations

Principles Behind Managing Personal Goal Setting in a Personal Development Plan

The organisational plan that underpins the organisation’s operations can be categorised as:

Operational plan: these plans are made to support the activities in the lower level management to achieve the short term plans of the organisational operations.

Tactical plan: these plans are concerned with implementing various strategic plans on a regular basis.

Strategic plan: it is formulated to direct and achieve the goals of the organisation with the help of the top level management using the resources and determining the strengths and weakness and the opportunities as well.

The topics are mainly related to employees to create training and development of them such that can help to enhance the skills and development of the organization (McGrath 2014). It can be on the job training or off the job training that build the interpersonal skills of the employees and even the mangers. It is based to encourage and develop the professional and career development.

List the stages used when developing a continuous improvement procedure.

Plan – it is an important part of continuous improvement. Companies need to consider that what they should plan to meet the set objectives of the organisation because planning is critical stage in these.

Do – after planning has been done next step is to put that plan into action and must include what to do, whom to do , when to do and where to do.

Analyse- after the plan has been cam into action next is to analyse the plan that it is working properly as per objectives. If it has an positive result then the company will continue the plan.

Act –based on the results of the plan and if it shows an favourable condition the company will continue and will spread the plan to others part of the organisation. And if the plan fails then the company will learned from the mistakes they have done and continue with the same process.

Time	Task	Priority (H,M,L)	Notes
9:00 am	Read draft of improved Customer Service Charter and highlight changes for senior executive management 3:00 pm Thursday	L	After reading the draft the changes can be highlighted in order to keep update for senior executive management.
9:30 am	Research trends in customer service policy and management for next week’s staff meeting	L	As it is an event happening in the next week it can be delayed and instead the time can be utilized to meet Gina, the HR manager regarding the issue arisen with the recruitment agency.
10:00 am	Interview with Craig Bullen for sales rep position.	H	As he was late 10 minutes which had changed the schedule of his interview a little bit. The interview was taken in a short time which included short introduction which helped to get the knowledge of his communication skill.
10:30 am
11:00 am	Call customer Mrs Janice Smithers regarding her complaint about the long wait time until she received the product- explain BizOps process and arrange for next delivery to be free as compensation.	M	This included to apologize at first to the customer then promise her to deliver the same product free of cost t compensate. In the meanwhile, a small feedback is to be taken from the customer to make her calm and ensure that the changes would be made according to her.
11:15 am	Meet team to discuss: · New procedures for communicating with on-the-road sales reps. · Updating feedback form that is attached to product · Improved online feedback form.	H
12:00 noon	Meet with Liz to discuss coordination of sales/marketing promotion.	L	As sales representative Roxanne was verbally abused by a customer, which looked more prioritize for which taking her stress bursting session to make her calm and motivate was important. The discussion with Liz can be done over video conferencing later.
12:30 pm	Lunch

1. Do I communicates in a respectful manner and ensures that information is shared to all relevant people?
2. Almost never
3. Occasionally
4. Frequently
5. Almost always
6. Do I make decisions that are reliable with goals and objectives of the organization and accept the responsibility for the decisions?
7. Almost never
8. Occasionally
9. Frequently
10. Almost always
11. Do I encourage employees to work together and maintain working relationships?
12. Almost never
13. Occasionally
14. Frequently
15. Almost always
16. Do I have the ability to tackle difficult situations quickly and by staying calm?
17. Almost never
18. Occasionally
19. Frequently
20. Almost always
21. Do I act in a respectful manner with others with respect of gender, age, race, ability or culture and religious beliefs?
22. Almost never
23. Occasionally
24. Frequently
25. Almost always
26. Do I have the ability to prioritize work and respect timelines while completing any of the tasks?
27. Almost never
28. Occasionally
29. Frequently
30. Almost always
31. Do I recognize others achievements and individual’s work?
32. Almost never
33. Occasionally
34. Frequently
35. Almost always
36. Do I manage to resist change and implement change initiatives?
37. Almost never
38. Occasionally
39. Frequently
40. Almost always
41. Do I implement the policies according to the established purposes?
42. Almost never
43. Occasionally
44. Frequently
45. Almost always
46. Do I actively take responsibility to help resolve problems with hearing every employees opinion or only work according to own perspectives?
47. Almost never
48. Occasionally
49. Frequently
50. Almost alway

Theme 1 job Sharing

Job sharing is enabled to our employees in order to deliver them a lighter workload and give some space for their own personal time. There are several employees that have their children or old family member and they need to take care. Specially, in case of women they are more towards handling responsibility of both at home and office and for them it requires a flexible work environment.

It will benefit both to the employees and to the organization to ensure that the potential employees are preserved with the organization.

Principles Involved in Managing and Organising Personal Performance Measurement

Theme 2 Flexible work hours and Working from home

It ensures that all the employees of the organization will be allowed to work in flexible time as per to their timings and according to the shift completion time. It gives them the opportunity to make their working hours supple with their personal time to promote healthy and interactive work life balance.

This ensures all the employees to work from home in certain specific case that also with prior information given to the senior managers and executives. It provides employees with the organization that gives them the opportunity to maintain and understand their personal life and activities that might positively impact the employee life.

Theme 3 Part time work

This facility is to be given to the employees including fresher, students and that workers who can serve the organization with their potential skills, knowledge and ability in a short period of time. These part time workers are efficient and help the organization to deliver such services which are mostly urgent. They are offered with ess facilities then the regular employees.

Theme 4 Deferring salary

This practice is a portion of an employee’s compensation that is kept aside that needs to be paid later in some point in future. This will enable the employees to enjoy retirement plans, pension plans and stock option plans. This will help the employees to take benefit from their deferred salary.

Theme 5 Phasing retirement

This will enable the employees to carry their work even after their retirement age. This is a good opportunity for those people that have a passion for their work and would like to continue their work life after getting old. This will in turn also help the organization to use the retired employee’s skills and efficiencies, and their long experience in future for the company. The practice allows the retired employees to serve the business in a different capacity by reducing the work hours and work load.

• To enhance the performance in the current career and for the future perspective
• To identify the gap between the current role and future expected role.
• To address career aspirations in the future career.

• To meet and fulfill the requirement service required by the customers to gain competitive position in the market
• To ensure a recognizable contribution towards achieving the company objective with complete effort

• It is the responsibility of the employees to make sure that the service provided to the customers qualitative and within organization plan.
• Developing strategies to achieve targets and improve the operations undertaking.
• An assessment of team performance is mandatory to keep the consistent to meet the service standards.
• Along with assessing internal customer’s performance it is necessary to monitor and collect the review of the external customers.
• Proper utilization of the resources and decision making in order to adapt customer services standards.

• Communication, coaching and mentoring skills are the key skills required to manage the internal customers and external customers as well.
• Analytical skills and problem solving skills to manage the composite and difficult situation is required to be developed.
• Techniques to tackle and manage the situations such as customer behavior, building customer relations, problem identification quality customer service delivery and strategies to monitor and assess the ways to improve customer service.

• Building interpersonal skills such as communicating effectively and politely to interact with customers
• Enhancement of the technical and problem solving skills
• Building self awareness and to deal with intangibles
• Ensuring the knowledge to listen, think and gather ideas to use it appropriately.
• Learning and development would be engaged by recognizing the achievements and rewarding them.

Networking plans to help develop new skills

Framing of training and activities that promotes learning of skills and knowledge can be adapted by the organization. The skill and knowledge can be enhanced by providing stress relief sessions to the employees, giving casual days like casual Fridays.

Area of focus should be building confidence and full understanding of the situations that may be unexpected. This will enable the individual to generate ability within to result providing more concentration in service delivery in an efficient manner.

An action plan for implementation

An action plan may include considering the elements that significantly impact the working of the operations such as:

Customers are to be granted as board members and their feedback is necessary to provide them with the affordable quality.

Quality has to be essential characteristics of the system, service to gain customers and meet the requirements of the existing as well.

Various strategies, policies and procedures are to be offered to the employees to make the best effort to achieve the company goals.

Resources are to be taken care and treated as the asset of the company including the employees.

Reference

McGrath, M., 2014. Personal development plan. Leading the Way, 11(1), p.21.

Singh, V., 2017. Exploring the Relationship between cognitive Style and learning Style with Academic Achievement of Elementary School learners. Educational Quest, 8, p.413.