Critically analyse the role of management information systems in sustaining successful organisations.
Business process management is an integral part of operations management where people employ various methods to discover and improve the business process in an organization (Jeston, 2014). Its primary purpose is improving the performance of the organization by simply taking control of and managing the business processes. Business process management is a continuous and never-ending process since the day in day out new business processes need to be set up or modify the already existing ones so as to make the organization adapt to the rapid changes in the environment and technology. The new and proposed processes should, however, be in a position to offer flexibility in the survival and growth of the organization (Rolstadås, 2012). Business process management process act as the backbone for any business because gives directives on goals to be achieved in the business.
The chosen case study is the Samsung Company. It is a South Korean based conglomerate company. It focuses on electronics, construction and defense industries (Weske, 2012). It will be used here to bring out and clearly explain the issue of business process management, the various roles played by business process management in this company will be explained in detail and also there would be an evaluation of the approaches to business management and systems and also an expound on some of the risks associated with the implementation process (Becker et al, 2013).
Business process management plays an important role and is a fundamental aspect of the development of any organization. Below is an explanation on the some of the roles that business process management has played over the years in the development of the Samsung Company. It should also be noted that these roles are still applicable today (Weske, 2012).
Business process management is a key comment in the strategic planning of an organization. In our case, for instance, strategic planning can be defined as the decisions taken that often provoke the coming up of plans and targets to be implemented in future (Armstrong et al, 2015). Through strategic planning Samsung Company has been in a position to set its proprieties right and also improve its competitive edge in the market since there always exist the already set plans that need to be implemented. It should be noted that all this is attributed by the business process management (Dumas et al, 2013).
The other important role played by business process management in an organization is that it helps the organization in coming up with the constantly changing market environment. As we all know, the market environment is dynamic. Organizations have to find a way of trying to incorporate flexibility into their systems and this is made possible by business process management. In the Samsung, Company business process management has been used as a tool in spearheading the adoption to the new and changing market environments. It is this that has indeed helped the company thrive for years. It has made the company develop and grow from a small trading company of about 40 employees back in 1938 to a multi-billion company in the present day (Dumas et al, 2013). Business management processes will a target and goals to be achieved within the business. The process gives directions on what the business is entitled to and what is supposed to be done to make sure the set goals of the business are well achieved. Any business will need this management process by making sure it operates within the set strategies and goals to achieve.
Business process management has two main divisions and these are; capturing the business process by representing their activity and related elements structurally. Two is by representing the new proposed business process in an attempt to evaluate performance. It is also important to differentiate between the types from the instance process. Process type is often meant to address the process in general whereas a process instance is specifically used in identifying that particular process that is necessary (Kirchmer, 2012).
There are various approaches to business process management and these approaches are explained below in relation to their application and use in the Samsung Company.
Activity-oriented approaches-This usually denies a process as a specific ordering of activities. It is sometimes called the task approach. It is the specific activities undertaken in an organization that is looked at in this approach in an attempt to review them. In the Samsung Company, for instance, some of the activities to be looked at may include the supply or the marketing of the products (Chang, 2016). In this approach, there is a risk in the representing the actual and true complexity of the work done and this, in turn, leads to some certain levels of difficulty in the actual proposed new business process (Armstrong et al, 2015). This approach gives through which different activities will be carried out within the organization. Through the approach, the framework of the scheduled activities will be given the priority. This will initiate a lot of attempts to make sure that the organizations have procedures in carrying out some of the important duties.
Object-Oriented Approaches-This approach is primarily concerned with the object orientation. It should also be noted that despite it being concerned with object orientation, the practitioner involved such as the owners or even the team members often describe their work by activities and not objects. Some of the object orientation in the Samsung Company may include specialization and inheritance among others (Weske, 2012). In this approach, it is always a requirement that a sense of completeness. Here enough concepts should be included so as to provide the basis needed for representing almost if not all the relevant aspects of the domain under consideration. This is rarely the case, however. It is often a challenge in ensuring that this level completeness is reached at and this brings a loophole in this approach (Dumas et al, 2013). The approach is reflected on goals and strategies of the business. It gives the directions and ways through which the organized will achieve its set goals. In regard to the Samsung Company, The approach will help in determining the target customers for the Samsung products. There are some risks which are associated with the approach. It will cost a company a lot of commitment to making sure that the strategies and objectives of the organization are achieved (Chang, 2016).
Speech-act-oriented approaches-This approaches view communication as a four end process, these processes are; a proposal, an agreement, Performance and satisfaction (Weske, 2012). Business is often viewed as an act of communication between the customer and the performer. This approach does not, however, provide any help in the existing process or even in the new process. The approach is focused on making sure that there is clear communication between the business and the customers for mutual benefits. There are some risk challenges that affect the approach. It becomes quite difficult in passing the information I different departments within the business premise. The perspective under which the information will be received and evaluated will be different depending on different individuals. Some will take the information serious other will ignore it regardless of how important it is.
Role-oriented approaches-As the name suggests, this approach explains that a role should be actively involved in a set of certain proposed activities and be in a position to carry out certain assigned responsibilities. Here certain activities are often assigned to a particular role and these activities are expected to be complemented by the individual gave that role (Dumas et al, 2013).
Conclusion
It is always a requirement that the process is in a position to promote collaboration and teamwork among the various assigned roles. It is believed that these approaches help in increasing the creativity since it provides room for these individuals undertake both the activities that have been planned for and the ones that have not been planned for. For our situation, for example, vital arranging can be characterized as the choices taken that regularly incite the coming up of plans and focuses to be executed in future. Through vital arranging Samsung Company has been in a situation to set its legitimacies right and furthermore enhance its aggressive edge in the market since there dependably exist the effective set designs that should be actualized. It ought to be noticed that this is credited by the business process management. The other critical important by business process management in an association is that it helps the association in adapting up to the always showing signs of change showcase condition. The market condition is dynamic. Associations need to discover a method for attempting to consolidate adaptability into their frameworks and this is influenced conceivable by business to process management. This is rarely the case though in the actual execution of this approach since the individuals often avoid undertaking the unplanned for activities that complement the planned activities and undertake only the planned set of activities.
References
Armstrong, G., Kotler, P., Harker, M., & Brennan, R. (2015). Marketing: an introduction. Pearson Education.
Becker, J., Kugeler, M., & Rosemann, M. (Eds.). (2013). Process management: a guide for the design of business processes. Springer Science & Business Media.
Chang, J. F. (2016). Business process management systems: strategy and implementation. CRC Press.
Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2013). Fundamentals of business process management (Vol. 1, p. 2). Heidelberg: Springer.
Jeston, J. (2014). Business process management. Routledge.
Kirchmer, M. (2012). Business process oriented implementation of standard software: how to achieve competitive advantage efficiently and effectively. Springer Science & Business Media.
Rolstadås, A. (Ed.). (2012). Performance management: A business process benchmarking approach. Springer Science & Business Media.
Weske, M. (2012). Business process management architectures. In Business Process Management (pp. 333-371). Springer, Berlin, Heidelberg.
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