Project quality management is a procedural process that involves the establishment of a certain anticipated quality at the beginning of the project, and then maintaining the same quality till the project comes to completion (Rever, 2018). Therefore, Camstruction Company project quality management should strive to see to it that its projects not only produce products that can accomplish a given task, but to create products that are able to meet task requirements as well as other quality related measures such as the approach of construction, durability, and materials used only but to mention a few. That means that Camstruction Company project quality management will have to consider some key factors such as planning and defining what quality is, carrying out quality assurance and undertaking quality control to avoid the current product quality issues complaints from customers and the incurring of extra charges renovating the houses.
Planning Quality Management: Accordingly, before Camstruction Company start its project, it is important to analyze the quality level that has to be put in the given product. Consequently, it is not good to only say that the project manager wishes to create a product of “as high standards as possible.” Quality is primarily connected to cost. Therefore, Camstruction Company project manager should factor in a project budget as part of their planning course. Certainly, it is advisable to use the best possible available materials that can be afforded. However these materials are supposed to be cost-effective (Rever, 2018). Even though the quality planning process can be complex since it is supposed to balance the interest of general quality as well as the reality of the specified budget, it is important to ensure that project communication exists throughout the project life cycle. Thus, at the time of planning, it is vital to outline exactly in what manner quality will be measured during the project. Subsequently, by being specific about what defines the project quality, it helps to take the project along towards ensuring that the following step becomes easier and more effective
Performing quality assurance: This steps deals with outlining the way in which the project will have to successfully meet the laid down planned by putting it into action. Therefore, the approach that is intended for use at the time the project has to align with the quality goals which have earlier on been outlined. During this phase, experience plays a significant role in making sure that the project manager is fully aware of the type of processes that are likely to result in quality. So as to enhance quality it is important to undertake quality auditing by identifying points where best practices have to be implemented, support the project team to implement quality, identify places where the best practices have not been employed, give the project sponsor assurance of quality and sharing of best practices that have been proved in similar project (Kandelousi, Ooi and Abdollahi, 2011). Consequently, instead of scrambling in the middle of the project to make quality adjustments, the project should put in place independent and structured reviews as part of the project quality assurance. Thus, the quality audits help to determine the “fit” of a projects practices to the policies of the projects and that of the company.
Quality control: It involves activities used for evaluation to determine if the product can attain the quality requirements which are specified or the project. As a result, quality control is essential for Camstruction Company project management as it makes sure that all things are done within the scope of project planning.
What are the key measures and tactics to implement a new approach that reduces the quality problems?
Some of the best project management measures and tactics that Camstruction Company should employed to reduce quality related problems include the following:
Defining the project scope and objectives: It is essential that Camstruction Company understand the scope of its project since scope describes the restrictions of the project. At the same time, it is important to understand a project’s objectives because deciding on the actual project objectives will aid in planning the project (FTA, 2018).
Define the project deliverables: It is important that Camstruction Company describe what its construction project is supposed to deliver. In this sense, the company’s project manager should understand the tangible items that have to be delivered and then documenting them exhaustively to make it possible for any other person to be able to effectively and correctly produce the desired product.
Project planning: Planning demands that the project manager decides on which resources, people, and budget are needed to accomplish a given project. It is essential to define all activities that are needed for the generating the deliverables with the help of techniques like Work Breakdown Structures (FTA, 2018). The plan will help Camstruction Company project manager to know what to check, and carry out that is essential to realizing project quality. Generally, the project deliverables have to include a plan regarding the manner in which the project manager together with the team shall have to maintain high-quality standards throughout the entire project lifecycle. Therefore, the project manager has to approximate the time as well as efforts needed for each activity, the correlation between these activities and then come up with a realistic schedule to accomplish these activities. On the same note, it is important to include the project team in the approximating the length of the activities by setting millstones that indicate critical dates in the project cycle. All these have to be included in the project plan, and then these activities have to be reviewed by major shareholders to ensure they agree with the plan.
Communication: The project plan for Camstruction Company will be useless not unless it is effectively communicated to the project team since each team member should clearly understand their responsibilities.
Tracking and reporting the progress of the project: Once the project is on-going, it is significant that Camstruction Company project manager monitors and make a comparison between the actual progress to the planned progress. The project manager will have to get this project reports from the project team and then document any differences between the planned and actual scope, schedule and cost (Kandelousi, Ooi and Abdollahi, 2011). Additionally, all variations should be reported to the project manager and core stakeholders for corrective actions to be undertaken.
Good measurement: It is essential to identify the primary results besides outputs of the project and in what way to quantity if they have been provided. Therefore the company’s project managers should execute processes which measure progress all through the project at the team and entire project level (Bobera, 2008). Consequently, this makes sure that all problems are identified early enough and successful tactics promulgated throughout the project.
Constant review: Together with good measure, Camstruction Company project managers should continuously and thoroughly review the project development against its, budget, schedule and quality aspects (Gunawan, 2018). Constant review enables early problem identification to enable for corrective action to be undertaken and keep the project on track.
Bobera, D. (2008). Project Management Organization. [online] https://www.ef.uns.ac.rs/mis/archive-pdf. Available at: https://www.lgu.edu.lb/content/wp-content/uploads/courses/Quality%20management.pdf [Accessed 2 Jul. 2018].
FTA. (2018). Key Factors of Successful Project Implementation. [online] Available at: https://www.transit.dot.gov/regulations-and-guidance/key-factors-successful-project-implementation [Accessed 2 Jul. 2018].
Gunawan, D. (2018). [online] Iopscience.iop.org. Available at: https://iopscience.iop.org/article/10.1088/1757-899X/308/1/012001/pdf [Accessed 2 Jul. 2018].
Kandelousi, N., Ooi, J. and Abdollahi, A. (2018). [online] Waset.org. Available at: https://waset.org/publications/8740/key-success-factors-for-managing-projects [Accessed 2 Jul. 2018].
Rever, H. (2018). Quality in project management–a practical look at chapter 8 of the PMBOK® guide. [online] Pmi.org. Available at: https://www.pmi.org/learning/library/quality-project-management-tools-7177 [Accessed 2 Jul. 2018].
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