Every nursing professional needs to develop effective communication skills in order to develop therapeutic relationship with the patients. In order to be a successful nurse, the nurses should have the ability to communicate effectively and connect with patients. This would help in in the building of strong relationship with the patients and thereby prevent occurrence of any forms of mistakes. It also ensures provision of high quality and safe care to the patients. A number of communication skills need to be developed by the healthcare professionals to ensure therapeutic communication. These are effective listening and following of proper non-verbal communication methods. Clarity and concision should be the other important skills along with development of friendliness with the patient. The nurse should also portray confidence in her approach and should not be fidgety (Arnold & Boggs, 2015). . Empathy as well as open-mindedness is also two important skills that are extremely important while communicating. Besides providing respect to the patient and being compassionate and respectful of the patient are also the key skills that nurses need to develop.
Active Listening may be defined as the process of providing undivided attention to a speaker and being empathetic to their statements and views.
Empathy: This characteristic enables one to leave aside their own perceptions, prejudices and judgements, being more attentive to the speaker’s views, ideas, concerns and expectations. It helps in better understanding of situations and feelings thereby resulting in a more trustworthy bond between the speaker and listener. In this scenario, the nurse is able to psychologically impact the health of a client who realises a sense of importance regarding him/her, thus enabling faster recovery (Bramhall, 2014).
Availability: Being able to offer oneself while listening to the speaker by means of showing eagerness to listen, providing feedback (when asked / required), or by just being physically present during a situation ensures the development of a relationship, far beyond the scope of a business relationship. This requires active concentration to comprehend the pain points and emotions of the client. Availability also tends to nurture a feeling of belongingness of the client who feels the presence of the nurse during conversations and thus feels more comfortable disclosing personal views, ideas, and feelings. Consequently, this helps the nurse to tend to the clients in a more effective way by catering to their individual needs in a customized fashion (Crisp et al., 2016)
According to Boyce and Dare (2014), a number of benefits remain associated with active listening. Firstly, it is seen to enable people in listening attentively to the speakers. It is also significant as it largely reduces the chance of development of any misunderstanding between the communicators. This is mainly because active listening also ensures approval and confirmation from the listener that he or she had understood everything being said. The study is also of the opinion that when both the parties are active listeners, any conflicts can be quickly resolved with effective solution.
The researchers have provided with different effective ways by which an individual can practice active listening skills. However, one needs to practice and master the the skills in order to be an expert communicator. The listener needs to at first face the speaker and maintains eye contact with the speaker. It is very important for him to respond in an appropriate manner in order to show that he has understood successfully. This should be done by ensuring validation of the different things said and thereby making statements for supporting them. Full attraction needs to be given to the speaker trying to minimize all the external distractions. The listeners should also play important roles in the minimization of the internal distractions by being focused and keeping a keen ear to everything that is being said. While interaction, the listeners should possess a value of always showing good manners even if the speaker is complaining about the listener. The speaker should be given full time and freedom to complete their version and should never be interrupted mid way. The speakers should be shown that the listener is engaged in what is being said and therefore questions should be asked if there needs to have a clarification on any of the said points. The listener should keep an open mind and should never cloud his or her minds with preconceived notions (Boyd & Dare, 2014 ).
Crisp et al. (2016) have put forward certain challenges and barriers that might affect active listening of the nursing professionals when interacting with the patients. They might remain preoccupied with different important thoughts and stresses with the thinking of work overload being a primary one. They might also remain stressed due to personal matter which might impeded effective listening from the patients. In many cases, the nurses are seen to make preconceived notions and judgments about whatever said by the patients. The nurses might cloud up their minds with feelings like the service users are complaining much or that they are being foolish in their demands and expression and in many other ways. This might affect the real essence of the conversation making the nurses biased. One important thing that the nursing professional should be careful about is not changing the topic of the conversation even when the service users want to communicate on it. This would make them feel that the nurses are rude and that they are not empathetic towards their situation. These have potential negative effects. These might block further communication where the service user might not feel comfortable to express their feelings openly or they might also with held important information.
Arnold, E. C., & Boggs, K. U. (2015). Interpersonal Relationships-E-Book: Professional Communication Skills for Nurses. Elsevier Health Sciences. Pp 89-96 Retrieved from: https://books.google.co.in/books?hl=en&lr=&id=7DAxBgAAQBAJ&oi=fnd&pg=PP1&dq=Communication+skills+for+nurses&ots=uYuBK0tCXo&sig=sni43k8P1IG-la_z182W6qHmcgI#v=onepage&q=Communication%20skills%20for%20nurses&f=false
Boyd, C., & Dare, J. (2014). Communication skills for nurses. John Wiley & Sons.pp 72-75 Retrieved from: https://books.google.co.in/books?hl=en&lr=&id=o5ktBAAAQBAJ&oi=fnd&pg=PR7&dq=Communication+skills+for+nurses&ots=G0AyBc_fvj&sig=9CPkuZO3I8wjHnKsva1hT67y0UY#v=onepage&q=Communication%20skills%20for%20nurses&f=false
Bramhall, E. (2014). Effective communication skills in nursing practice. Nursing Standard (2014+), 29(14), 53. DOI:10.7748/ns.29.14.53.e9355
Crisp, J., Douglas, C., Rebeiro, G., & Waters, D. (2016). Potter & Perry’s Fundamentals of Nursing-Australian Version-eBook. 5th edition. Elsevier Health Sciences. Retrieved from: https://books.google.co.in/books?id=mmQGDQAAQBAJ&dq=Potter+%26+Perry%27s+Fundamentals+of+Nursing-Australian+Version-eBook&hl=en&sa=X&ved=0ahUKEwj8sN2Zn4fdAhVEcCsKHf6FDNcQ6AEILzAB
Every nursing professional needs to develop effective communication skills in order to develop therapeutic relationship with the patients. In order to be a successful nurse, the nurses should have the ability to communicate effectively and connect with patients. This would help in in the building of strong relationship with the patients and thereby prevent occurrence of any forms of mistakes. It also ensures provision of high quality and safe care to the patients. A number of communication skills need to be developed by the healthcare professionals to ensure therapeutic communication. These are effective listening and following of proper non-verbal communication methods. Clarity and concision should be the other important skills along with development of friendliness with the patient. The nurse should also portray confidence in her approach and should not be fidgety (Arnold & Boggs, 2015). . Empathy as well as open-mindedness is also two important skills that are extremely important while communicating. Besides providing respect to the patient and being compassionate and respectful of the patient are also the key skills that nurses need to develop.
Active Listening may be defined as the process of providing undivided attention to a speaker and being empathetic to their statements and views.
Empathy: This characteristic enables one to leave aside their own perceptions, prejudices and judgements, being more attentive to the speaker’s views, ideas, concerns and expectations. It helps in better understanding of situations and feelings thereby resulting in a more trustworthy bond between the speaker and listener. In this scenario, the nurse is able to psychologically impact the health of a client who realises a sense of importance regarding him/her, thus enabling faster recovery (Bramhall, 2014).
Availability: Being able to offer oneself while listening to the speaker by means of showing eagerness to listen, providing feedback (when asked / required), or by just being physically present during a situation ensures the development of a relationship, far beyond the scope of a business relationship. This requires active concentration to comprehend the pain points and emotions of the client. Availability also tends to nurture a feeling of belongingness of the client who feels the presence of the nurse during conversations and thus feels more comfortable disclosing personal views, ideas, and feelings. Consequently, this helps the nurse to tend to the clients in a more effective way by catering to their individual needs in a customized fashion (Crisp et al., 2016)
According to Boyce and Dare (2014), a number of benefits remain associated with active listening. Firstly, it is seen to enable people in listening attentively to the speakers. It is also significant as it largely reduces the chance of development of any misunderstanding between the communicators. This is mainly because active listening also ensures approval and confirmation from the listener that he or she had understood everything being said. The study is also of the opinion that when both the parties are active listeners, any conflicts can be quickly resolved with effective solution.
The researchers have provided with different effective ways by which an individual can practice active listening skills. However, one needs to practice and master the the skills in order to be an expert communicator. The listener needs to at first face the speaker and maintains eye contact with the speaker. It is very important for him to respond in an appropriate manner in order to show that he has understood successfully. This should be done by ensuring validation of the different things said and thereby making statements for supporting them. Full attraction needs to be given to the speaker trying to minimize all the external distractions. The listeners should also play important roles in the minimization of the internal distractions by being focused and keeping a keen ear to everything that is being said. While interaction, the listeners should possess a value of always showing good manners even if the speaker is complaining about the listener. The speaker should be given full time and freedom to complete their version and should never be interrupted mid way. The speakers should be shown that the listener is engaged in what is being said and therefore questions should be asked if there needs to have a clarification on any of the said points. The listener should keep an open mind and should never cloud his or her minds with preconceived notions (Boyd & Dare, 2014 ).
Crisp et al. (2016) have put forward certain challenges and barriers that might affect active listening of the nursing professionals when interacting with the patients. They might remain preoccupied with different important thoughts and stresses with the thinking of work overload being a primary one. They might also remain stressed due to personal matter which might impeded effective listening from the patients. In many cases, the nurses are seen to make preconceived notions and judgments about whatever said by the patients. The nurses might cloud up their minds with feelings like the service users are complaining much or that they are being foolish in their demands and expression and in many other ways. This might affect the real essence of the conversation making the nurses biased. One important thing that the nursing professional should be careful about is not changing the topic of the conversation even when the service users want to communicate on it. This would make them feel that the nurses are rude and that they are not empathetic towards their situation. These have potential negative effects. These might block further communication where the service user might not feel comfortable to express their feelings openly or they might also with held important information.
Arnold, E. C., & Boggs, K. U. (2015). Interpersonal Relationships-E-Book: Professional Communication Skills for Nurses. Elsevier Health Sciences. Pp 89-96 Retrieved from: https://books.google.co.in/books?hl=en&lr=&id=7DAxBgAAQBAJ&oi=fnd&pg=PP1&dq=Communication+skills+for+nurses&ots=uYuBK0tCXo&sig=sni43k8P1IG-la_z182W6qHmcgI#v=onepage&q=Communication%20skills%20for%20nurses&f=false
Boyd, C., & Dare, J. (2014). Communication skills for nurses. John Wiley & Sons.pp 72-75 Retrieved from: https://books.google.co.in/books?hl=en&lr=&id=o5ktBAAAQBAJ&oi=fnd&pg=PR7&dq=Communication+skills+for+nurses&ots=G0AyBc_fvj&sig=9CPkuZO3I8wjHnKsva1hT67y0UY#v=onepage&q=Communication%20skills%20for%20nurses&f=false
Bramhall, E. (2014). Effective communication skills in nursing practice. Nursing Standard (2014+), 29(14), 53. DOI:10.7748/ns.29.14.53.e9355
Crisp, J., Douglas, C., Rebeiro, G., & Waters, D. (2016). Potter & Perry’s Fundamentals of Nursing-Australian Version-eBook. 5th edition. Elsevier Health Sciences. Retrieved from: https://books.google.co.in/books?id=mmQGDQAAQBAJ&dq=Potter+%26+Perry%27s+Fundamentals+of+Nursing-Australian+Version-eBook&hl=en&sa=X&ved=0ahUKEwj8sN2Zn4fdAhVEcCsKHf6FDNcQ6AEILzAB
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