1). Situation analysis (Doing Ethics Technique)
a). The main thing which is seen in the case is that Telstra is trying to move from the sector of conservative engineering based organisation to a fast paced digital organisation. The main focus point of the organisation is to provide a framework of the business which is directly used in the aspect of delivering service to the customer in a time framework of 24*7. In most of the times in the sector of the movement of the technology, it can be stated that the role of the organisation is very much important which directly incorporates the aspect of the delivering service to the customers and being ethical in the framework of the service. It can be stated here that in most of the times it can be stated that the sector of the innovation sometimes involves the aspect of the ethical issue which can directly alter the normal functionality of the organisation (Nastasi and Naser 2014).
b). The main issue which is seen in the case is the security of the data which would be implemented within the system. In most of the system it can be stated that the security of the data of the user can be one of the most important factors which play an important role in the system. Majorly there can be different types of ethical aspects such as the access of the data and the access permission of who would be in charge of the data. The personal data of the customer are very much important which directly focus on the aspect of the generation of the effectiveness of the system. Here are other implications of the issue which can be majorly seen in the aspect of the implementation of the new system (Regan, Laschinger and Wong 2016). It can be seen that if the system does not meet the requirement of the organisation it can be a problem which would be re-enforcing different types of consequences.
c). The main issue which is seen in the system is the security of the data. In most of the situation it can be stated that the security of the data can be considered to one of the most important aspects when relating to the sector of proper working within the organisation. The implication of the problem would be directly faced by the organisation and the customers who would be involved into the process. Most of the times it can be seen that the data goes into the hand of another person who makes use of the data in an unethical manner which directly impacts the overall working within the organisation. The problem can come in different forms depending upon the situation in which the problem is faced. It should be taken into consideration that the security aspect in any type of system is very much important. In most of the scenario it can be stated that the system should be very much independent so that it gets the proper interaction. The scope of the system should be very much in the area of the access of the organisation which majorly focus on the aspect of generating the desired data for processing (Nastasi and Naser 2014).
d). The main thing which should be done in this case is to involve an aspect of security which would be directly involved into the working of the organisation. The main concern area which should be taken into consideration is the generation of a security means which would be directly ensuring the security of the data. In the form of generation of the data it can be stated that in most of the cases the security implications are very much on the higher end which would be directly involving different means of securing the data. The security of the data of the user can be one of the concern areas in the field which can be directly related to the concept. There can be different types of security implications that can be included into the process which would be directly helping the system to be secured. There can be different types of security implications which can be included according to the requirement of the organisation (Regan, Laschinger and Wong 2016). The organisation should take into consideration the exact security control measures due to the factor that security of the data can be considered as one of the most important factors in the internal working of the organisation.
e). The best option in this situation is to generate a sense of security in the system which can be directly be achieved from the concept of the implementation of a security measure. The implementation of a proper means of security should be given the maximum priority in the system which would be directly securing the data and also help in the aspect of the helping the sector of interaction. The best option in any type of application related aspect should be in the sector of the security of the data and the means of communication which is achieved from the application. On the other hand it can be even stated that the sector which is related to the interaction of the system should be very much appropriate (Grace and DRN 2017). In most of the cases it should be taken into consideration that the customer should have an easy access to the application and the data which is stored in the concept should be very much available. The people should also be using the application wisely so that it does not lead to any type of unethical aspect so that the data is not accessible by any other except the authorised person.
2). Situation analysis (ACS Code of Ethics)
According to ACS code of ethics is a general part of ACS constitution. The condition has been analysed from the point of view of an ICT Professional by making use of the ACS Code of Ethics.
There exists six major codes and this mainly includes the following:
3). Recommendation
Recommendation 1: one of the most important recommendation is to seek into the concept of the security of the data. In most of the times it can be seen that the security aspects are neglected by the organisation which directly impact the personal data of the organisation. It can have different types of adverse effect. So it can be stated here that the security implication should be given upmost priority which focus on the aspect of security the data so that it does not go into the access of any authorised persons.
Recommendation 2: The organisation should be looking to focus on the aspect of the generation of a new system. The new system which is seen in the case study can be considered as one of important points due to the concept of the adoptability of the system. It can be seen sometimes that the system is very much complex and competitive advantage cannot be achieved from the concept. This can lead to problem in the internal working of the organisation.
Recommendation 3: The application which is developed in this case should be more towards the common people so that everyone is able to use the application without any form of complexity involved into the aspect. The complexity issue can be very much important in this context due to the factor that it would be directly related to the approach it would be having towards the people. On the other hand it can be stated that if there is no much complexity the common people would not be able to interact with the system which would be a major disadvantage in this sector. Anyone should be able to use the application and directly take advantage of the concept. If the customers are able to access the application in an easy manner it would be directly altering the overall business scenario.
Recommendation 4: The updating of the software can be another recommendation which is very much important. This is due to the factor that it should directly take into consideration the need of the people. If the need of the people is taken into consideration there would be high chances of higher interaction with the people which would be very much beneficial form the point of view of the business. The sector of meeting the demand of the people can be considered as one of the key points which would be directly helping the advancing of the business and altering the overall business scenario within the internal as well as external working of the organisation.
Recommendation 5: The concept of digitalization can be another point which should be given priority. It should be stated here that in most of the situation people tend to be attracted towards application which tend to follow a pattern which is very much modern in approach. The application should be able to attract the customers which would be directly beneficial in a way of increasing the business of the organisation. It can be stated here that since the sector of the innovation is directly related to the concept of the internal and external working of the organisation it should be directed towards the customer (Grace and DRN 2017).
Conclusion:
The report can be concluded on a note that the sector of the movement towards a more innovative approach would be very much beneficial for the Telstra organisation. It can be stated here that it would be altering the internal as well external working of the organisation. It most of the cases it is seen that the security aspect of the data of the organisation is one of the most important factors which plays a dominating role. The report directly puts focus on the aspect of the innovation in the security implications of the data and how it would be securing the data of the customers from getting accessed by any of the unauthorised persons. Another important point which can be stated I this context is the applications interaction with the user. It should be taken into consideration that the application should not have any type of complexity so that anybody can easily access the different features which are available in the application in a complexity less manner. The application should be for the people so that they could easily get what they need without any type of difficulty. This approach would be very much beneficial from the point of view of the customers as well as the organisation and it would be directly giving a competitive advantage to the organisation which would be helping them to excel with the different working of the organisation.
In the recent times it can be stated that the concept of the technology is playing a very vital role which directly alters the framework of the working within the concept of the business. In most of the situation it can be stated that focusing on the business need of the organisation directly implies to the factor that innovation in different fields excel due to the implementation of the technology. In the case study which is provided Telstra is trying to move form a concept of conservation engineering based company to a fast paced digital organisation. The success factor which is related to the concept can be explained in the field of Telstra 24*7 tablet and smartphone application which directly deliver customer control directly to the 1.5 million user who are very much regular in the palm of the hand (Regan, Laschinger and Wong 2016). The organisation’s concept of Crowd support community has directly helped to alter the way which is related to the service which is given to the customer.
The main aspect which is taken into consideration is the fundamental of the ethical implication of the changes which is made into the organisation. The report directly puts focus on the aspect of the detection of any decision tools and business analytics which are re-enforced within the working of the organisation. The report puts forward a suggestion of the IT governance and IT standard plan which can be enforced within the organisation.
References:
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