Developing An Operational Plan For BBQfun

Operational Environment Summary

Australian Consumer law

All the activities of the E-commerce are controlled by the 2011 ACL. Before completion of any transaction regarding E-commerce, the company should have a well-documented description of the type and cost of the product (Forsyth, 2017). On the document, terms and conditions should also be included as well as warrant information. These are part of the standard guidelines set by the law.

The intellectual property act 2015

There are various types of products traded in the websites. These include the photographs, software, music and many others. These products must have a license (Olhanger, 2013). The company should ensure that its e-commerce operations fall in line with the IP act.

2(b). The procedures and policies in BBQ Fun Company

Funds allocated should be low in cost. If possible use debts to reduce the cost of taxes.

Human resourcing procedures and policies

Resourcing of human resources should be outside and inside the company to fill any vacancies. Vacancy advertisements should be done on the company websites, magazines and newspapers.

Operational procedures and policies

All the operations are managed by the General Manager. The operational policies of the firm include on how to manage the products, supplies, distribution and the entire enterprise.

2(c). State the Operational plan role play.

An operational plan in an organization assists in the setting of the company goals and the operations aimed at achieving those goals (Forsyth, 2017). In the firm, the operational plan helps plan the team goals, and how to achieve those goals and resources needed in achieving those goals.

2(d). Operational plan models and methodology for the company

Identification of worker issues and risks

After recruiting employees, training will be offered on how they can maintain their health and safety in the company. All employees will be urged to report any Work and health related issues to the General Manager once they crop up.

Monitoring performance

After each month, performance of the employees will be analyzed with respect to the individual and company targets (Wang, 2016). The General Manager should look at some of the adjustments causing underperformance.

The company requires about $862,000.00 as the first initial investment that will be used to start the new e-commerce strategy.

The Resourcing proposal
Number of action	Resources needed	Budgeted cost in dollars
1	Training of employees	24,100.00
2	Leadership training and management adjustments	27,200.00
3	Recruitment of employees	30,100.00
4	Office and warehouse configuration	50,100.00
5	Developing website	100,200
6	Advertisement and promotions	300,200
7	Plants and facilities	330,200
	Total	862,000.00

My advice to the company is that it should invest more funds by acquiring more from other financial institutions like loans from banks.

1. Resource requirement

Resource required
Number	Resources	Requirements
1	Human	4 online employees. 4 warehouse employees 6 delivery drivers
2	Physical	6 delivery trucks. 3 forklifts.
3	First investments	861,100.00
4	Operational capital	5,100,000.00
5	Insurance	100,200 dollars per year

1. The Action Plan

Action Plan
Milestone: Actions	Duration	To be done by	Budget in dollars
Physical Resources? 1. The order will be offered to that supplier who provides high standard products at affordable prices. 2. The finances needed to pay the delivery prices of the forklifts and the trucks will be settled by the finance department	1st July 2018 to 30th  July 2018	Chief Executive officer Chief Financial Officer General Manager	3,300,00
Human resourcing: BBQ Fun will need to employ more workers for efficient operational flow in the company. The following procedure will be used: 1. The Human resource manager should request on to the management the number of employees (Forsyth, 2017). 2. The candidates selected for the various job positions in the company will have to undergo training to understand the company operations 3. The existing employees need to be trained to enhance updating of the current practices in the company.	1st Aug 2018 to 31st Aug 2018	Chief Executive officer Chief Financial Officer General Manager	81,010

4(d) Role played

Consulting with the Marketing manager

Me: Morning sir, I wanted to confirm with you about the storage area in your organization, How is it? Marketing Manager: Morning too, Currently, I have the task of organizing marketing in Brisbane and Gold Coast, so we have a unit of stores in that area. Me: As per your own evaluations, where do you place this company in according with its strategies of e-commerce? Marketing Manager: I have to say that this company is now performing very well in these strategies. There is a quick supply of the commodities to the customers. Customers get door to door services and this is so much convenient (Boulaksil, 2010). Me: As I was doing my research regarding the company operations I was able to find out that you want to increase your sales by 20 percent, I know your role is quite difficult so what do you say regarding this? Marketing Manager:  To attain more profits in any organizations, we need more employees in our different teams. I know that the target is achievable provided we are committed to our tasks (Olhanger, 2013). Me: So how many more employees do you need in order to realize the target? Marketing Manager: We need 4 extra online sellers and 6 drivers. Me:  Good, I think this is enough thanks so much. Marketing Manager: Pleasure

Consulting the Technical Manager

Me: Good morning, hope you are fine Technical Consultant: Good morning too, I am fine, thank you. Me: Okay, I am an external consultant for this organization and I wanted to discuss some technical issues concerning the company with you, hope it is okay with you (Wang, 2016). Technical Consultant: Okay, I am good, please proceed. Me: Can you please estimate for me the duration needed to develop a new website for the company. Technical Consultant: I think we need only 50 days to develop this website. Me: What are some of the requirements needed to help hasten the speed of developing the website? Tech Consultant: At first, we used C++ programming in constructing the website. This was quite slow and that is why we need to develop JavaScript to enhance the speed. This is why we will spend less time as compared when we used C++ that could have consumed so much time. Me: Hope this will work faster, Thanks so much for the brief descriptions. Tech Consultant: Thanks too, for inquiring and visiting us, It’s a pleasure.

1. The key performance indicators for the changed operational plan

Indicators of performance
Number	Objectives	Measures of performance
1	Ensuring high production capacities are attained by maximally using the available resources (Olhanger, 2013). These resources should be advanced to ensure that workers efficiently perform their operations.	· Equity returns · Asset returns · The multiplier ratio for assets.
2	A new market should be obtained and targeted to increase the sales of the products and also compensate for the new products introduced in the company.	· Establish new commodity lines · Make a complete market analysis and research. · Penetrate into new markets in the industry.

1. Balanced Score Card for Customer care representatives

A balanced score card
KRA	Targets	KPI	Results
Profile of organization	Raise profile of the organization by 20 percent	· Recognizing of brand. · Firms reputation	An increase in value of the firm will be recognized after some time. After that, the company can decide to charge at higher prices.
Satisfaction of customers	It should be improved by 20 percent	· Delivery time · Complaints and complements · Returned items	BBQ fun should increase the shares in the market and compete effectively (Wang, 2016). The mean fixed cost of the production will reduce since there will be a high satisfaction of customers. After a short while, high net profits will be realized.

1. The contingency plan

Contingency Plans Company Name: BBQ Fun Name of planner: Langjing Huang People consulted Name: Pat Mifsud, CHIEF EXECUTIVE OFFICERRisks:
a. Loosing vital information when an employee exits the company b. Not adhering to IP act c. Not adhering to Work Health and Safety laws
Strategies to decrease risks	Date due	To be done by
1. Provide payments and incentives to employees for work well done	10th Aug 2018	Human resource manager
2. Register the business plans and strategies with regard to the IP acts in Australia (Boulaksil, 2010).	20th Aug 2016	OGM
3. Arrange training sessions in the company for the employees to improve their performance	1st July 2018	Human resource manager

7.The resourcing proposal

1. Description of the proposed resource proposal

During implementation of the e-commerce strategy the company will have to employ more employees. Four extra online staffs, four warehouse workers and six drivers will be hired in the Human resource department. Three forklifts and six trucks will be purchased.

1. The Cost breakdown

Resources needed	Budgeted cost in dollars
Training of employees	24,100.00
Leadership training and management adjustments	27,200.00
Recruitment of employees	30,100.00
Office and warehouse configuration	50,100.00
Developing website	100,200
Advertisement and promotions	300,200
Plants and facilities	330,200
Total	862,000.00

1. c) Benefits of the strategy

Resource Proposal for Operations General Manager

This is strategy will create more profits in the next three years.

1. d) How to develop the KPIs in the company

Improve profile of organization through

• Maintaining systems
• Training the staff
• Social media platforms

1. e) Risks of not implementing the strategy

• Low sales
• Breach of consumer laws
• Loss of IP acts
• Poor employee interactions
• Less recruitment

1. f) Contingency plan

• Offer good payment to employees
• Register company in accordance to the IP acts
• Arrange training sessions.

1. g) Sources of information used to develop the resource proposal

• Personal data: Gather and process private information.
• Electronic devices: Cryptography
• E-commerce
• Domain initials: DNS, Resolution policies
• Cybercrime data

Consulting with the General Manager

Me: Hey, how are u doing? General Manager: How are you doing too? Me: I am fine, I wanted to present to you my findings regarding the e-commerce strategies. General Manager: Okay, please go on. Me: From some of the records I found I was able to learn that it took this company 2 months to finish the recruitment process (Forsyth, 2017). This process should only take a month from 1st to 31st Aug. General Manager:  Good, I will talk to the Human resource manager. Is it possible to reduce the period of developing the website? Me: I don’t think it is possible since the tech experts are using JavaScript to develop the website and thus 50 days is just enough to complete the entire process. Me: Thanks. General Manager: Thanks too.

Task 2

The company is very popular in Australia. It is among the best company that offers outdoor services to its customers. Its production capacity increased and this led to innovativeness. The company is planning to penetrate into the global market (Olhanger, 2013). We hope that all the resources needed to manage company operations will be available.

2(a). Physical resources.

External consultants should be employed that will assist in the management and acquisition of physical resources (Boulaksil, 2010). Additionally, forklifts and delivery trucks have to be acquired so that this will be essential in efficient distribution of the products.

2(b). Procedures in physical sources

1. Requesting

Manager should complete a request order when asking for any physical resources.

1. Approving

The Chief Executive Officer has the authority to accept the requested order.

1. Quotation

The firm has to send a quotation order to the supplier just after the CEO has approved the order.

1. Supplier consideration

The supplier that offers high standard products at affordable prices is considered.

1. Payment process

This is done as a receipt where the firm approves the order and pays the supplier.

2(c). Strategies in physical sourcing

In an organization, sourcing entirely depends on the budgetary allocations. At most, suppliers with lower prices and offering high standard products are considered.

The selection of the supplier

At times, some suppliers tend to contradict with the firm’s choices. In some situations, the choices made by the suppliers may be the best alternatives of great benefits (Boulaksil, 2010). For a firm to gain a better competitive advantage it needs to adequately acquire resources and perform better operations. The technology need to be innovative, affordable and high standard.

The intellectual property management strategy

Non-disclosed agreement is used to protect the intellectual property. This strategy is used in advanced fields of technology such as the internet and computing (Forsyth, 2017). Authentication logins should be used to protect transfer of vital organization information.

Redeveloping the fees payment.

The chief financial officer should provide all the necessary expenditures after installing all the company projects and services.

3(a). Human resourcing

To effectively initiate and use the e-commerce strategy, 4 online employees, 2 warehouse employees and 6 drivers need to be hired.

3(b). The process of human resourcing

1. Describe all the other matters related to human resources.
2. Describe the human resource approval and the plan work.
3. Initiate Job advertisements.
4. Determine cost of recruiting employees.
5. The selection criteria and interview questions
6. Checking references
7. Job offers preparation
8. Training of the staff members on how to use the new program
9. Probation
10. Monitoring and reviewing the Human resourcing plan.

Strategies

Firm should consider interviewing internal individuals.

3(c). IP assets protection.

An employee is part of the organization. During current operations we must look for ways to obtain personal information (Forsyth, 2017). The classified agreement is used to protect the IP rights of employees. This should be signed by all employees.

Legal Context for E-commerce

3(d). The Interview Plan

Interview planning               Description                             Time

1. Type of interview            Talking to the interviewees                  3 (hours) 2. Objective         Look for a perfect sales representative 3. The style & approach       The CEO, OGM and HR will be present 4. Date and time         A 20-25-minute interview                            9am on   12thAug      5. Questions                          Previous company position?

3(e). Role playing

First candidate: Benjamin

Benjamin: Hello, Can I come in, please?

Interviewer: Yes, please.

Benjamin: Thank you.

Interviewer: I have a CV of yours here, you have applied for a job. Do you think you are good for this job?

Benjamin: Okay, thank you. I have a diploma in Management and several years’ experience in the Italian Hotel of same job position (Olhanger, 2013). Acquiring this job will help me gain more skills and knowledge.

Interviewer: How long have you done a job related to this one?

Benjamin: Three years after my degree.

Interviewer: Please describe your previous job?

Benjamin: Used to organize team tasks. I occasionally made customer arrangements like booking a coffee table.

Interviewer: Why should we hire you?

Benjamin: I have more than enough experience in this job though from a different organization and thus will improve company operations since I have skills on how to operate (Wang, 2016). I will contribute positively towards your organization.

Interviewer: Thank you, we will get back to you later on.

Benjamin: pleasure is all mine. 

The second candidate: Sarah Mo

Sarah: Hello, Can I come in, please?

Interviewer: Yes, please.

Sarah: Thank you.

Interviewer: I have a CV of yours here, you have applied for a job. Do you think you are good for this job?

Sarah: Thank you for giving me this opportunity. I have a diploma in Hotel management and several years’ experience in various hotels in Australia (Forsyth, 2017).

Interviewer: What are some of the things you plan to do in this organization? Just mention two.

Sarah Mo: I plan to increase the sales revenue in this company and ensure high quality products are given to customers. I plan to ensure that the brand of this company is recognized to greater lengths.

Interviewer: In what ways do you like working in an organization?

Sarah: As a team. I love team working.

Interviewer: What are some of the things you liked about your last job?

Sarah: Working as a team. Each member in that team had a positive impact.

Interviewer: Thank you, we will get back to you later on.

Sarah: pleasure is all mine.

First candidate evaluation

Questions	Marks
1	4
2	3
3	3
4	5
Total	16

Second candidate evaluation

Questions	Marks
1	4
2	4
3	4
4	4
Total	16

From the analysis, Benjamin has 15 marks while Sarah has 16 and thus Sarah should be employed.

The Action Plan

Milestone: action	Date due	To be done by
Physical resourcing 1. requesting 2. Approving 3. Quotation of order 4. Supply consideration 5. Payment	1st  Aug 2nd Aug 5th Aug 6th  Aug 30th  Aug	General manager Chief Executive Officer Chief Executive Officer Chief Financial Officer Chief Financial Officer
Human resourcing 1. Other matters related to Human resourcing. 2. Human resource plan and its approval 3. Preparing Job Advertisements 4. Cost of recruitment 5. Selection criteria 6. Checking references 7. Job offers preparations 8. Mentorship programs for new employees.  9. Probation review 10. Human resource monitoring and reviewing	1st  Aug 2nd Aug 4th Aug 5th Aug 8th  Aug 9th  Aug 10th  Aug 15th  Aug 15th  Nov 20th Nov 20th  Nov	Human Resource Manager General manager Chief Financial officer General Manager Human Resource Manager Human Resource Manager General Manager General Manager Human resource Manager Human Resource Manager

Conclusion

If the company is planning to achieve its target by this year, then it should ensure that all the Human and physical resources have been acquired early enough. These processes should be done diligently since the Human and physical resources are quite delicate especially when it comes to this strategy.

Policies and Procedures in BBQ Fun Company

Task 3

1. Monitoring and reviewing performance

(A). Budgetary and Financial performance

The Chief Financial Officer should prepare financial reports after each quarter in a year. Budgetary allocations are to be made by him. He should also make proper financial assessments in BBQ Fun (Forsyth, 2017). He should liaise with the Manager regarding the financial reports.

(B). Productivity

The marketing manager should ensure that the company obtains a large market share. The General Manager should monitor the day to day operations and sponsor some firm projects. Daily and weekly reports about the production operations should be made.

(C). Employee performance

An external consultant has been hired to monitor employee activities and performance. This consultant evaluates the e-commerce strategies in the company and offers advice to the company (Olhanger, 2013). The Human resource manager should train some underperforming employees.

(D). Milestone achievement and performance against targets

The sales and marketing department should track performance in the organization. The KPIs are used to evaluate areas of performance.

(E). Dates for tracking performance

Evaluation of all operations should be done by October. Monitoring performance is done each week by the General Manager.

(F). Resource monitoring

All the physical and human resources should be done early enough. Acquisition should be in line with the company policies (Boulaksil, 2010). The Human resource manager monitors employee performance. The CFO evaluates the financial performance. For each quarter, $5,000 should be allocated.

(G). Reporting progress

The CFO audits and compiles after each quarter and reports to the board. The marketing and store managers obtains employee performance data from the HR manager. From this the company sets objectives and goals.

(H). Regular performance management of the online staffs

Planning and reviewing of employee and company objectives should be done to ensure that goals are achieved. The Human resource manager evaluates all the documents to determine employee performance (Boulaksil, 2010). They ensure that feedbacks from the performance of employees is done to meet their goals and objectives.

1. Plan to manage employee underperformance

Causes of underperformance	Moderation	Action plans	Remedies
Employee not familiar with product line	Evaluating products	Conduct training	Conduct training
Employee not familiar with CRM schemes	Appropriate introduction of the CRM schemes	Conduct training on the schemes	Conduct training on the jobs
Poor communication	Enhance sound devices	Regularly check communication systems	Replace systems in case faulty
Management not supporting employees	Management need to focus on employees	Conduct meetings	Support underperforming employees
Poor management policies	Evaluate management systems	Develop management systems	Introduce new management systems after each quarter
Poor working conditions	Determine the office conditions and spaces	Configure office spaces	Replace faulty equipment
Long time taken during product delivery	Evaluate time employees deliver products	Reduce time delivery	Set time to 48 hours
Poor maintenance of the websites leading to underperformance	The technical experts need to reevaluate the website	Appropriate and scheduled maintenance of the website	Developers of the website need to improve the website

• The contingency plan

Contingency Plan company: BBQ Fun Name: varaporn Person Consulted: Chief Executive Officer
Risk: Underperformance of the employees
Minimizing risks	Date due	whom
· Track employee performance	1st OCT	HRM
· Set goals	1st OCT	GM
· Offer training	1st OCT	HRM
· Improve knowledge and skills	2nd OCT	HRM
· Provide incentives	2nd OCT	HRM

1. (a) Performance management plan

Name: Lee Waters	Manager: Pat Sweeney	Review period: Semi-annually
Operational plan reference	KRA	KPI	Date due
10 percent of ordering mistakes	Online marketing department	Target 0.01 error	31st October	Accomplished
Average completing time is 20 min.	Speed of online service delivery	Target < 10 minutes	31st October	Accomplished
Budget: 10% overrun	Finances	Target sales = over 25,000 dollars	31st October	Going on
Inadequate training	Improve skills and knowledge	Ensure there are more than 3 salesmen trainers All employees successful	31st October	Accomplished
Customer interaction	Leader should motivate other employees. Staff morale quite high	100 percent attendance	31st OCT	Accomplished
Some staff do not understand CRM systems	Develop skills and knowledge	Information missing	Action should be done immediately	Going on
Poor performance management policy	Internal operations	Performance and monitoring reports	Action should be done immediately	Going on
Longer service duration	Customer satisfaction (Wang, 2016).	Time duration < 10 minutes	Action should be done immediately	Going on
Manager’s comments: The management policies must be immediate	Signature: Date: 10th  October
Employee comments: Ensure there is easy order making	Signature: Date: 10th October

Role play

Coach: Good morning, how are you?

Employee: I am fine, thank you.

Coach: I am here to analyze organizational performance as well as individual performance. So, as I can see it is clear that you are going to improve after this session.

Employee: Okay, please go on.

Coach: Do you understand the goals of your job?

Employee: Not yet, I am not even sure of the responsibilities I am tasked with and thus have not designed any goals (Boulaksil, 2010). The HR manager indicated that my job position is still being developed.

Coach: Do you see yourself as a role model in this organization?

Employee: No, since I sometimes make errors and my time is quite slow. 

Coach: Good, sometimes as the reports have indicated, your performance is quite low.  

Employee: Okay, though my performance is low I cannot say that it is too low. This is because of the lack of enough training. I want to improve my services and will need training.

Coach: So, you really want to improve your performance.

Employee: Yah, I need training, lots and lots of training (Wang, 2016). This will help me understand my job role and environment. 

Coach:  What type of training do you need?

Employee: Formal.

Coach: Okay then, I will arrange for your training in the next 4 weeks. Hope you are ready?

Employee: Yah, I am.

Coach: okay then make yourself prepared.

Employee: Okay, thanks.

The Coaching plan: GROW Model

Employee Name:  varaporn
Mentor: General Manager
Date& Time of session: 1st  -7th  January 2018
	Query
Goal	What are some of the goals discussed? What things do you anticipate to happen? What results do you want to achieve?
Reality	How will you ensure clarity? How will you describe what was done?
Options	Who will help? What are some of the possible situations?
Will	Any missing data? Anything you want to talk about?

1. (a) Description of the budgetary and financial performance

• This explains how financial processes and resources aid in creating a budget. Budgets then help measure organizational performance. Honest and credible information regarding the incomes and expenditures should always be provided(Forsyth, 2017). This helps develop a good budget.
• The Chief financial officer in the organization should compile and audit financial statements.

(b) Description of the productivity performance

• Productivity involves turning inputs to outputs. Productivity increases when output is higher than the input. It measures how resources are used in an organization.
• The marketing manager should manage all operations concerned with marketing in the organization(Wang, 2016).
• The day to day operations in the organization are managed by the General Manager. He evaluates all the company projects.

1. Analysis of milestone and target achievement

The marketing manager, tracks all the processes and performance in the organization.

1. Recommendations

• Offer training opportunities
• Motivate employees
• Ensure efficient communication flow.

BBQ Fun operational plan status                  Date due: 1st January
The planned goals	Objectives	Department	Whom
Implement the e-commerce systems	· Redevelop website · Recruit and train staff · Achieve profits targeted (Olhanger, 2013). · Proper allocation of budgets · Adhere to timelines	The operations department	The project director

KPIs	Status	Remarks
Quality of services Percent of information is 10%. Target is 1%	Red	· Employees not understanding product lines. · Communication breakdowns · Poor managerial assistance · Not understanding CRM schemes.
The online speed= 20 minutes Target= < 10 minutes	Red	· Long waiting time causes termination of orders (Boulaksil, 2010). · Inadequate knowledge · Poor websites
Speed of delivery= 48 hours Target= 72 hours	Green	· Team leader motivates the group · High team morale · Driver goes to all meetings
Sales and revenues= 250,000 Target=300,00	Amber	· Low sales since customer services are low. · Increased sales caused by high online marketing (Boulaksil, 2010).
Budget allocation: 10% over budget	Amber	High costs due to: · System misusing · Long interactions
Time duration: implementation by October	Green	· Quick strategy implementation

Key action update

Key action	Accomplishments	Comments
Redeveloping the website	· Redeveloping the website was on time · Forklifts and delivery trucks were acquired on time.	The Team was good
Employee recruitment and training opportunities	· Recruitment was on time (Olhanger, 2013). · Training was on time	The team was good

Risk update

Risk	Contingency	Comments
Training was quite ineffective and short. Skills were not adequately taught	Company should improve training programs	Immediately act on this situation
Most of the employees are underperforming since sometimes they are not assisted by those in top managerial positions	Some employees should be transferred to other departments (Forsyth, 2017).	Immediately act on this situation
Sometimes interruptions occur in the websites and this leads to low sales.	Other methods that will improve the marketing and increase sales should be adopted.	Immediately act on this situation
Obtaining low sales	Enhance effective marketing campaigns to improve the sales of the commodities (Olhanger, 2013).	Immediately act on this situation

General comments

The customer needs and business conditions need to be addressed and reassessed for efficiency in the entire organization.

References

Boulaksil, Y., 2010. Implications of outsourcing on operations planning: findings from the pharmaceutical industry. International Journal of Operations & Production Management, 30(10), pp. 1059-1079.

Forsyth, A., 2017. Industrial legislation in Australia in 2016. Journal of Industrial Relations, 59(3), pp. 323-339.

Olhanger, J., 2013. Evolution of operations planning and control: from production to supply chains. International Journal of Production Research, 51(23), pp. 6836-6843.

Wang, K., 2016. Cruise shipping review: operations planning and research opportunities. Maritime Business Review, 1(2), pp. 133-148.