This report aims to provide valid solutions to the answer of a wicked problem ‘how to kickstart a sustainable enterprising lifestyle for underemployment youth’. It is reported that nearly one-third of Australian youth are unemployed or underemployed hitting the highest point in 40 years (Brotherhood of St Laurence 2017). It is more needed than ever to establish a sustainable enterprising lifestyle to adjust the relationship between the supply and need of human resources, especially for young generations. Under this circumstance, this report provides a basic solution to solve the underemployment of Australian refugee youth.
According to Centre for Multicultural Youth (2014), there were over 11,000 young people settled in Australia between 2007 to 2011 under Humanitarian program. In addition, over half of new arrivals were aged fewer than 25 in the 2010-2011 financial year and 34% of humanitarian entrants have six or fewer years of education. Many have an educational background that is interrupted, inadequate or that has little resemblance to the Victorian education system. (DIAC Settlement Database) The refugee experience is by definition traumatic and characterized by persecution, displacement, loss, grief, and forced separation from family, home and belongings.
This displacement has a profound impact on the individual, family and community. Those who are unable to return home often spend many years in a country of first asylum. For some young people, the majority of their lives have been spent in transition countries and this profoundly impacts their identity and settlement experience in Australia. For example, in 2009-10, 33% of refugees assisted through the Humanitarian Settlement Services (HSS) in Australia stated that they had spent more than 2 years in a refugee camp, 19% had spent more than 7 years in a camp, and 11% had spent 12 years or more in a camp. Growing numbers of humanitarian youth arrivals have spent time in Australian Immigration Detention Centers or in Community Detention.
Among all challenges faced by disenfranchise youth in Australia, underemployment has a lot of side effect threating the living of refugee youth and their families. New arrivals from refugee backgrounds are likely, as a result of their pre-migration and migration experiences, to face common challenges in adjusting to a new life in Australia. Young refugees also have needs that are distinct from those of older refugees. As well as adjusting to life in a new country, recovering from trauma, navigating education, employment and complex bureaucratic systems, refugee young people must also negotiate family, peer, and individual and community expectations within the context of adolescence. As a result, this report will discuss possible solutions to improve the employment situation for refugee youth.
Assumption 1: customer segments who are currently underemployment actually desire more working hours. This project aims to provide comprehensive help towards young and workable refugees to achieve sustainable career.
Assumption 2: customer segments are workable. In the project, only workable refugees will be considered as valid customer segments. Those who are not workable physically or mentally will not be included as customer segments.
Assumption 3: this report focused on the underemployment of refugee in the context of Melbourne and Australia where the cities are highly developed and the job market is highly dense. Under this circumstance, disenfranchised youth without proper education can hardly find sufficient working hours.
The aim of this report is to illustrate the process of design thinking and the effectiveness of the proposed solution regarding the wicked problem ‘how to kickstart sustainable enterprising lifestyle for underemployment youth’. As a result, this report is dedicated to offer constructive suggestions towards government, enterprises and customer segments. The team focused on understanding customers’ requirements and their personal stories and feelings during the preliminary research so that team members could have deep insight about customers and their needs. The intention of this report was to improve the awareness of youth underemployment as well as to address the youth underemployment through providing effective and feasible solutions.
In recent decades, increasing number of young people cannot find sufficient working hours due to the fact of unbalanced pair of supply and need of human resources. The competitions in job market have become increasingly fierce. Therefore, many young people aged from 15-24 cannot find enough working hours with appropriate treatment.
There are some key words in the wicked problem: kickstart, sustainable, enterprising lifestyle and underemployment. This project will address the disenfranchised youth with their underemployment at the basic but profound level as a kickstart. In addition, this project aims to provide a sustainable enterprising operation system through which the project will achieve qualifies performance and profitability so that the designed enterprising lifestyle can be independent from outside aid or helps and can continuously provide working positions and working hours to customer segments. Nowadays, youth underemployment has become a global issue with serious consequences.
This project mainly includes two types of research methods: questionnaire and observation. Through these two methods, the team could obtain awareness of the real situation and condition faced with refugee youth, a small group of disenfranchised youth, and started to design the perfect solution to resolve customers’ employment problems. By creating primary prototype, the team tested the expected outcome through deeper and wider research and literature review.
The effectiveness of education platform upon issues of refugee youth underemployment. In this project, the core uniqueness is determined by the effectiveness of the designed platform with the comparison of existing platforms or organizations. The primary research questions will be divided into several secondary research questions.
Secondary research question1: what existing education platforms or organizations and how do they perform? This secondary research question aims to provide deep insight about the existing services towards disenfranchised youth so that the team could have better understanding about the market.
Secondary research question2: what is the uniqueness of designed platform? This secondary research question concerns mainly about the core value proposition this project can provide to customer segments. To achieve competitive advantages in the existing market, this project aims to provide unique services towards our customer segments.
Question-Hypothesis-Prediction-Test-support/not support
Question & Hypothesis
We use observation as our first methodology to investigate ‘whether a person with good English skills and education/skill qualification will be helpful in his/her current job situation.’ Therefore, for the question, we also assume about, ‘youth refugees can successfully maintain their work hours of the right after our educational platform.’
Firstly, Investing ten professional HRs from different industries in Australia such as IT, Finance and Manufacture. We adopt Skype phone call as the method in our mock interview process. In the same time, we organized our student from our platform, and randomly choice 100 students. Commonly, job interview used to adopt face-to-face. However, in order to test the significance of fluency English and ignored the appearance of refugees, what young refugees should do is only use his/her language to touch Hrs.
Moreover, HRs need at least spend 10 minutes on each student. Interview content need focuses on language expression. Besides, the interview content also includes the expression of activities experience and skill/knowledge. Finally, evaluating an overall mark for each of students (criteria use percentage; Nil to 100%; 50% means the student has 50 percent of probability to pass the interview successfully).
We will experiment twice, the first one is before students join in our educational platform; another is when they finished the course which we offered. When we finished all of those experiments, then we can compare the data whether our platform is useful. In order to be a successful test, we random the order of student sample and offered offices independently to Hrs.
The first experiment?before they join in our course?: Students could not show a good English performance and a good skill performance. Therefore, most of them could hardly pass the interview (probability<50%).
The second experiment?After they finished course?: we predict that four probabilities could appear: a) 20 students of good English may have the probability of 50% to pass the interview. b) 20 students of professional skills may have the probability of 55% to pass the interview. c) 30 students both have excellent English skills and professional skills that would pass the interview with the probability of 60%. d) The rest of 30 students may fail the interview because that they neither have good English nor professional skills with the probability of 20%.
If the conclusion supports the hypothesis ‘youth refugees can successfully maintain their work hours of the right after our educational platform’, then we could make the further prediction. For which if the test not supports the hypothesis, then we need to revise the hypothesis and retest.
Conclusion
In conclusion, this report is of great importance as far as youth empowerment is concerned. It is good to note that many of refugees face a lot of challenges in their daily life. Therefore, the Australian government need to enact ways to reduce the level of unemployment the refugee camps at least to make them have a better living standards. The number of young people searching for job opportunities is increasing at a high rate. Therefore the education system need to provide relevant education to the youth so that they can secure good jobs so as to lower the problem of youth unemployment and the issue of youth refugees in Australia and other parts of the globe altogether.
References
L Olliff – Sydney: Refugee Council of Australia, 2010 What works: employment strategies for refugee and humanitarian entrants, available at: https://www.refugeecouncil.org.au/docs/resources/reports/What_Works.pdf
V Colic-Peisker
F Tilbury – 2007 Refugees and employment: The effect of visible difference on discrimination, available at: https://library.bsl.org.au/jspui/bitstream/1/811/1/Refugees%20and%20employment.pdf
Centre for Multicultural Youth 2011 Making it work: refugee young people employment available at:
https://www.cmy.net.au/sites/default/files/publication-documents/CMY%20Making%20it%20Work.pdf
Harrison, B., & Widjaja, TW 2014, the determinants of capital structure: Comparison between before and after financial crisis. Economic Issues, Pearson press.
Valentine, S., Godkin, L., & Mandabach, K 2014, Ethical employment context and ethical decision-making in hospitality organizations located in Mexico and the United States, Pearson press
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