Project Name: On-Line Ticketing System
Project Description: RALS/Globex corporation every year organizes a show, presenting their agricultural equipment and lifestyle product in November every year for three days, and the capital they earn by selling the tickets is donated to ICV, a charitable trust for indigenous people. The ticket counter gets overcrowded as all the customers are in rush, and due to this situation some of the customers tumble the barrier and try to enter inside without paying for the tickets. To control this situation the Globex corporation has decided to convert it’s manual ticketing system to online ticketing system and allocated the project to Virtucon.
Area of Impact:
Rank 1 – Customer: Customers will be cheerful now because they will not have to stand in queue for booking their tickets as now they can do their booking online.
Rank 2 – Operational: Due to this online ticket booking system, the ticket counter will no longer be overcrowded by customers and the volunteers will be able to maintain their security in the gate.
Rank 3 – Finance: Because of this electronic mechanized ticketing system, more tickets will be sold expanding the financial gathering.
Rank 4 – Strategy: Due to the facility of the online ticket booking system more tickets will get booked and more customers will visit the show, so they will be able to make more donations to ICV.
Rank 5 – Social: RALS can earn more capital as more customers will visit the show, so they can donate more money to ICV to show their communal benefits.
Project value:
Value 1 (Faster): More tickets will be booked due to this online ticket booking system before the inception of the show and the ticket counter’s load can also be decreased.
Value 2 (Do more): More tickets will be sold because of the presentation of the new ticketing framework and RALS will procure more cash and will be ready to give more cash to ICV
Metrics with time target:
|
Metrics |
Target |
|
Starting with income of capital before the beginning of the show. |
Early November |
|
An increment in revenue generation and donation to ICV by 15 ? in the first year after the execution of the project. |
November after the show |
|
Excessive pressure of controlling crowd from the heap of work in the security entryway and the ticket counter is decreased. |
During the show |
|
Assessment of the success rate of RALS fair even before the start of it, by the advance booking of tickets |
Early November |
Scope Management Plan (Monnappa, 2017)
Define Scope: In order to decrease the overcrowding of people in the gate and lessen the burden of work of their volunteers, RALS introduced its new online ticket booking system which will allow its customers to book their show tickets before the starting of the show.
Identify requirements: Needs customers registration proofs for signing in for the first time, should have different groups of ticket booking plans, it should be simple to be accessed from all electronic gadgets, safe from cyber-crimes, can be booked online properly and should make different IDs for different customers who visit the page for their identification.
In-Scope: Enlarging online technique of a special code for the purchaser’s recognition, supply a system which will suit with all hardware, fast printing system at the counter and a bar code reader device with the gate security staff for checking properly.
Out-of-Scope: Expanding the online ticketing system generation at the counter by simply spending the money on one side according to the different types of schemes and on pressing the correct key the ticket will get printed and delivered by the same time.
Deliverables: The task should bear a proper, reasonable and straightforward ticket booking system where each and every above component displays.
Acceptance criteria: the selling of tickets should start before the start of the show, increase in revenue generation by 15% after the first year show, the pressure of crown controlling was controlled or not and could the success rate of the show could be well judged before the start of the show are the criteria which are required to be fulfilled for proper acceptance of the project.
List of Resources:
People: Project Manager, Network Designer, Database Manager, Software Expert
Technology: Laptops, Internet Connections, Printer
Facilities: Office Accessories
Others: Travel for training to abroad (cost already included in other items)
MS Project Outputs
Work Breakdown Structure (Gordon & McDonough, 2016):
Milestone List:
Activities & its associated Resources:
Activities & its Costs: (DOE, 2017)
Cost with high-level WBS wise:
Gantt chart:
Assumptions
Budget is not an issue for the Project
Resources shall be always available throughout the project, so no issue with their availability
Stakeholders are well identified and need not worry about their analysis, as Virtucon is a longtime consultant of Globex
Volunteers are well qualified so that they can be trained after the implementation of computerized ticketing system
Risk Analysis (Lavanya & Malarvizhi, 2008)
|
RISK No. |
Description |
Probability |
Impact |
Product |
Rank |
|
1 |
During initiation stage: If the stakeholders are not identified |
8 |
8 |
64 |
2 |
|
2 |
During planning Stage: Due to wrong requirement finalization of stakeholders the scope of work can be increased |
8 |
9 |
72 |
1 |
|
3 |
During execution stage: If the stakeholders do not manage the work properly it can cause major problems in the project |
8 |
7 |
56 |
3 |
|
4 |
During monitoring & controlling stage: due to improper finalization of requirement, the scope has increased vastly |
6 |
7 |
42 |
4 |
|
5 |
During close-out & evaluation stage: th final documents are not submitted fully and the project shall get more delayed |
3 |
5 |
15 |
5 |
Risk Rank / Response / Owner (Educba, 2016)
Rank 1 (Owner – Project Manager): After the changes made in the project it should be checked properly and ensured that it is safe from the any further change due to addition of requirement.
Rank 2 (Owner – Project Manager): Before concluding something all the identified essentials should be considered.
Rank 3 (Owner – Project Manager): Once the accessory prominent confirmation is done properly with the quality checkup, they should be fulfilled as per the documented requirement list.
Rank 4 (Owner – Project Manager): In every stage, the degree check methodology like expert study should be done.
Rank 5 (Owner – Project Manager): The last documentation of every single stage should be presented after the grouping to reduce the totaling up for the end of the stage.
Quality Management Plan (Atkinson, 1999)
Philosophy of Team towards Quality Management:
In order to meet the perceived and the associate’s needs the, meetings should try to put attempts to fulfill the desired quality standard. Everything should be checked thoroughly in order to avoid any overwhelm of anything gained and time. All the wants should be fulfilled within the given time. All co-workers should try to concentrate on their work to make it more accurate.
Verification Activity:
|
Money spent on each activity should not result in budget failure of the overall project. |
|
All the needs and wants of the associates should be met. |
|
In the middle, each stage the risks should be identified and the preferable configurations should be made properly. |
|
The project should be delivered on time without any delay. |
Validation Activity:
|
The main things against the set criteria or MOV should be declared before closing it. |
|
All the classified rules should meet. |
|
All the stages should be countersigned to check whether the standard requirements are met before the completion of work. |
Project Closure & Project Evaluation
Refer Appendix below.
Earned value criteria could be maintained throughout the project
All the quality features/standards are met
If any deviation, then it has been routed through the proper channel of change management system
All the expectations noted of high interest and high influential stakeholders are met
All the procurement documentation is submitted in total, none of them are missed
All the resource has been informed regarding their demobilization plan
Lessons learned is recorded after conducting a meeting with the hardcore project team and Globex
Has the ticket booking started before the show?
Could the revenue growth cross the figure of 5% more than the last year’s collection?
Has more money could be donated to ICV?
Could the excessive pressure on volunteers to control the crowd could be minimized?
References
A User’s Guide. (2017). Understanding and Monitoring the Cost-Determining Factors of Infrastructure Projects. Retrieved September 19, 2017, from https://ec.europa.eu/regional_policy/sources/docgener/evaluation/pdf/5_full_en.pdf
Atkinson, R. (1999). Project management: cost, time and quality, two best guesses and a phenomenon, its time to accept other success criteria. International Journal of Project Management, 337-342.
DOE. (2017). LIFE-CYCLE COST ESTIMATE. Retrieved September 11, 2017, from www.directives.doe.gov: https://www.directives.doe.gov/directives-documents/400-series/0430.1-EGuide-1-Chp23/@@images/file
Educba. (2016, July). Retrieved from 6 Basic Steps to Develop a Project Risk Management Plan: https://www.educba.com/project-risk-management-plan/
Edwards, G. (2011, May 21). Key Activities During the Project Closure Phase. Retrieved September 25, 2017, from https://www.brighthubpm.com: https://www.brighthubpm.com/monitoring-projects/102293-key-activities-during-the-project-closure-phase/
Gordon, A., & McDonough, M. (2016). What is a Work Breakdown Structure? Retrieved August 20, 2017, from brighthubpm.com: https://www.brighthubpm.com/templates-forms/2645-what-is-a-work-breakdown-structure/
Lavanya, N., & Malarvizhi, T. (2008). Retrieved from Risk analysis and management–a vital key to effective project management: https://www.pmi.org/learning/library/risk-analysis-management-project-management-7070
Monnappa, A. (2017, September 1). Project Scope Management: What It is and Why It’s Important. Retrieved September 25, 2017, from www.simplilearn.com: https://www.simplilearn.com/project-scope-management-importance-rar89-article
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