After-Hours Urgent Care Telehealth Project: Stakeholder Analysis And Use Case Diagram

Background

The Telehealth project announced by Australian Government in 2013 was a helpful hand for healthcare department. One of the projects in Telehealth project is After-hours Urgent Care Telehealth, which has been funded, and analysis of this project is done in this report. The After-hours Urgent Care Telehealth project is for emergencies in rural areas and providing support to nearest hospitals via videoconferencing and thus delivering services to parts where healthcare department cannot reach (Glandon, Slovensky & Smaltz, 2013). The purpose of this report is to analyze the stakeholders and map them using given quadrants in this report and questionnaire for each stakeholders for the given project. The given Telehealth project is described using use case diagram.

The outline of this report is stakeholder map including description for the project given using four quadrants, questionnaire part for stakeholders and use case diagrams with descriptions for the discussed project in this report.

The report discusses on stakeholder map, which includes stakeholder role name and the description of reason of their interest in this project. The questionnaire part is discussed which is to be sent to the stakeholder and use case model for the analysis of information system (Labajos & Thomson, 2017). These three factors are discussed in the following paragraph.

The stakeholder map given below with four quadrants that are Internal-Operations, Internal-Executive, External-Operation and External-Executive. The reason of interest of these stakeholders is given below in the following chart.

Stakeholders Name Save Time On Research and Writing Hire a Pro to Write You a 100% Plagiarism-Free Paper. Get My Paper	Interest
Program developer	To develop the program properly
Public health manager	To manage the overall project and non-clinical operations of organization
Government	To be able to provide better infrastructure to rural areas and developing these areas with deploying this type of project
System Analyst	To work and analyze the system without any issues arising
Project manager	To fulfill all the requirements of project and complete the project within agreed conditions and timeline
Providers	To provide system with better services and more profit
Local authority	To provide local support and they facilitate co-operation between government and organization
Patients	To be able to see their health records at one place
Suppliers	To deliver healthcare equipments and cost is controlled
Doctor	To be able to analyze data of patients and share with them for proper service and care

The purpose of this questionnaire is to ask questions to each stakeholder to analyze the problems and operation of system. This will help the project to understand the requirements of the healthcare project and what should be done to improve the overall project operations. The questions for each stakeholder are given below.

1. Do you want to access all your health related data that will be recorded in the system?
2. Do you want notifications for medicines for your health related data from the system?
3. What type of facilities you want from this system?

1. How do you want the system to work?
2. Which data you want to be stored in the system?
3. How do you want to interact with patients using the system?
4. Which reports you want to be shown to the patients while interacting?

1. Which are the functionalities you want to introduce in the project as administrator?
2. How do you want the registration process should be?
3. How often do you want to access the recorded data in the system?

Patient registration: Registration is the first step in use case of the system as it is the initial step to register in the information system and access the information system (Singh & Sharma, 2014). It is necessary for patients as it provides proper service to them and only one patient can be registered at a time.

Patient Login: Login is the step, which can be used to view the registered data and using username, and password patients can login to the information system. It is used to validate the authorization of patients.

Patient health related data: The data given by the patient’s at the time of registration taken and the data provided by them time-to-time is taken into account. This is crucial, as it is important for give prescription to patients.

Doctor record: The doctor’s data recorded in the information system that includes prescription and notifications for medicines. It is then passed on to patients. Patients can access this data.

Patient record: The patients data is recorded in the system that they input in the information system while registration. This record is used further for analysis of patient’s medical history and to prescribe medicines.

Prescriptions: Doctor gives the prescription to patient and both are able to see the prescription.

Name	Health Data given by Patient
ID	001
Associated person	Physician
Description	The health data provided by the patient is recorded in the information system.
Healthcare Advantages	The health data of patient is available to end users and doctors.
Use Frequency	Regular
Associated person	Patients
Objective	Patient health data is updated
Activities	Doctor verifies the provided data and stores it into the system
Pre-facility	Treatment is provided to patient
Post-facility	Prescription is provided against the patient in the information system
Exception	Corruption of data

Conclusion

The above study concludes that there are various stakeholder and they are participating in this project with different perceptions. It is necessary to include questionnaire, as it will help to understand the problem areas of the project execution. The use case diagram helps to understand the interactions between doctor, patient and information system. Therefore, it can be concluded that this information system is useful and will help the rural areas in terms of healthcare growth in emergencies.

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