Information system can be stated as one of the recent technology which is helping organization to achieve a standard of working. The system tends to include some functional aspects which can alter the overall working which is associated with the internal and external working of the organization. The concept of management of information system can be considered as a complex and broad topic. In the report in order to make the concept manageable boundaries related to the working are defined which makes the access and the working relating to the concept (Sefen et al., 2016). The management of Information system can be used to represent an approach which is managerial to the application and the concept of working of the organization. In the working sector relating to the MIS it can be considered that it provides a basic framework of operation but the involvement of the strategy and the working is implemented from the end of official or the project manager. The main sector of emphasis is related to the creation of an information system which would be beneficial for the organization named Fallons. The main sector of emphasis is related to the mitigation of the risk factors which are linked to the working of the organization. The main motive is gaining of the competitive advantage within the working.
The organization which is taken into consideration in the report is Fallons. The fallons main working is related to providing range of home services which can be used in the sector of providing maintenance. The main area of focus is related to the working in the area if South east Queensland. The organization directly provides different forms of home maintenance devices such as plumbing, air conditioning, gas fitting, appliance repair, block drain etc. In the working of the organization it is seen that there are various sectors which has to be taken into focus so that there is no problem seen with the internal working of the organization.
The business strategy which is adopted by the organization directly helps them in the sector of gaining of competitive advantage for the organization and meet the demand and the need of the organization. In the region of South East Queensland, the organization was well adopted due to the factor that it provides best options and services which helped them to excel in various section of implementation. The role of the stakeholders in the context of the organization gave high importance to the quality of the service which is given to the customer. On the other hand, it also gave value to the time constraint which is linked to the sector so that there is no issue faced within the working of the concept. The sector of the communication can be considered to be very much essential in the context of the organization and the organization very much focused on the sector. One of the ways in which they managed this sector is by means of calling the customer and took feedback from the customer so that they can gain the feedback and how the service was adopted by the organization. this helped the organization to reform the different working areas. In the official portal of the organization the end user can directly get an overview of the different services which can be adopted by them so that they can get an idea of the different prospective of the organization. Some of the event which can be stated here is the urgency of the task and the complexity of the task which is to be completed. Night services rates which are offered by the organization also differ from the normal rate charges.
In this section the main focus point would be related to the working of the organization in the view point of the Mintzberg classification. The structure of the organization which can be considered to be a high end structure which can be related to the adverse business conditions for example the rates fluctuation. The working form of the organization has helped the organization to reduce the overall sector of risk reduction so that the working of the organization can be done quite easily. The management of the organization can be stated as one of the important point which can directly enhance the sector of the working of the organization (Sefen et al., 2016). The management of the organization is done by dedicated team of managers. According to the classification it can be stated that the organization uses a framework of IT based machines to execute different processes of the organization so that marinating of the quality of the service can be done. Culture and vision can be stated as two of the major points which are focused by the organization which helps them to excel in different areas of functionality.
In the working of the organization it can be stated that there is various risk factor which can be indulged into the working of the organization. These risk factor can be well managed with the help of the mintzberg classification. The area of focus which can be related here is the area of the internal stakeholders and the insecurity which is related to the payment methods which are involved in the sector of the working of the organization. the implementation of the mintzberg classification can help to resolve the problem in a systematic manner which would not be involving any risk factor involved into the working. The effectiveness and the functionality of the classification is very well understood by the organization and the manner of involvement and the advantage which can be gained from the concept is very well taken into consideration by the organization. The identification of the expert can also be done in the sector of the working of the organization so it can be stated here that using this approach technical identification of the expert can be done quite easily and they are always appointed with the premium level of customers.
The growth of the different functionality of the organization helped different functional area of the business and it directly brought into focus different access areas. In the working of the organization it can be stated that the production of the service and the quality of the service was not an easy task so the organization can have dedicated to take into consideration business partners so that a standard of working can be achieved. Some of the areas of the focus which can be related to the concept was the manager of the project, medical practitioners, retail outlets and the residential complexes. In the working it can be stated that there was a huge list of task which can be considered to be secondary which directly helped the organization to excel in different working areas. On the other hand, it can be stated that the vison and the mission of the organization directly depend on the factor of the primary activities and the also increases the margin of profit which is related to the concept.
Figure-1 (Porter’s value chain considering Fallon’s home maintenance services)
|
Force |
Power |
Explanation |
|
Power of customer (Bargaining) |
Medium |
This directly depend upon the level of service which is adopted by the organization and given to the end user. This criterion helps the organization to excel in different functional areas. |
|
Power of supplier (Bargaining) |
High |
This can be considered to be very much important due to the factor of the competition and the level of interaction which is done from the organization from the end of the suppliers. |
|
Threat to substitution |
Low |
This sector of working cannot be linked to the working of the organization due to the structure of the organization. |
|
Threat to entrance which is new |
Low |
In the region of Queensland, it can be stated that same form of organization does not exist so this form of threat does not play a role. |
|
Rivalry |
Low |
The sector of impact in this domain of working can be least affected in the working of the organization. |
In the initial stages it can be stated that the implementation of the human activity system was very much essential in the sector of the working of the organization. In the sector of the implementation it can be stated that it helped in the sector of the optimization of the working of the organization. The sector of the expansion of the business can be considered to be very every minute as a result of which the expansion helped the organization to reach new standard of the business. In the present system of working of the organization it can be stated that it was not able to meet the requirement so a new system was needed in the sector of the working of the organization. In the working of the organization and the product which are delivered it can be stated that the rain water pipes are in much of demand in the SE Queensland while the other parts of the Australia did not need such high defined pipes. The human interaction system was able to detect the need and the address were the pipes would be required.
The main reason for the change in the existing human activity system was due to the factor of meeting the requirement of the organization and taking into focus the requirement of the organization. the main working of the organization can be stated to be very much dependent on the module of the customer service which is related to the human activity system. The quality of the service which is generated from the end of the organization was directly impacted due to the issues which are seen in the working of the human activity system. The level of satisfaction of the customer can be one of the crucial factor which can impact or excel the different functional areas of the business. The change of the existing system was one of the primary areas of impact which should be taken into consideration for the organization and the change in the implementation was done in the lean season when the work load is not so that and the organization can concentrate on internal working of the organization which would be helping in the peak season. The proposed new proposed system can be stated to be very much beneficial in the sector of the working of the organization and this could be implemented in the customer level of services and the achieve a standard of working which is related to the concept. One of the important criteria which can be stated here is related to the building of a strong relating between the customers so that there are beneficial in the long run
Figure-3 (Process model of the existing HAS using BPMn)
Figure-4 (DeLone-McLean Model of Information System of existing HAS)
The organization has different types of resources which should be utilized in the working of the organization. Relating to the efficiency of the stakeholders can be done with the help of the production report of each of the employee. The profit and the margin of profit can be directly obtained as a measurable tool which can be linked to the failure and the success of the organization. The value and the impact of the organization can be stated to be very much crucial in the working of the organization as they need to maintain a good reputation in the market and the linkage with the customers so that they can indulge into the different working of the organization. The organization can be stated to be one of the esteem in the region of the South East Queensland due to the service which is gained from the organization and the after sales feedback which is seen in the sector.
In the sector of the human activity system in the initial stages it was seen that the system was working very much effectively but in recent times due to the change of the depend and the requirement it can be stated that a change in system was required. The new system would be directly associated with the detection of the faults in the system and provide a mechanism which would be directly involved in the sector of the modification of the faults. The portal review which are majorly negative can directly help in the sector of the modification of the services which is included into the sector.
The new human activity system can be considered to be very much advanced and the working would be directly helping the organization to excel in the different sector of working. In the working of the new human activity system it can be stated the internal and the external stakeholders would be directly involved in the sector of the working. In the concern area relating to the end user, they should be very much aware of the different functionality of the system. The new system would be directly involving more professionalism into the working which would be helping the organization to excel in the different working and gain competitive advantage. One of the sector or the area which can be stated to be playing one of the most significant role is the management authority. The future trend of the project can be calculated quite easily with the implementation of the system and the planning can be done easily which would be bring the organization different form of competitive advantage.
The proposed system which is related to the human activity system can be considered to be very much beneficial form the point of view of the employee as well as the employee who are engaged in the sector of operation. Relating to the working of the organization it can be stated that there is various sector of engagement which can be enhanced within the implementation of the system. The sector of the enhancement of the business scenario can be stated to be highly affected with the constant of the reaching a large number of customers and getting into consideration their overall requirement. The concept would be highly beneficial in the sector of gaining of competitive advantage within the working of the organization (Sefen et al., 2016). Some of the areas of knowledge which can be stated to be playing a role in the domain is related to the Explicit knowledge area and the working which is related to the concept would be beneficial from the point of view of the managers due to the factor of the engagement of the different parameters which can be helpful in the sector of the enhancing the interacting areas and the implementation of the new human activity system.
Figure-5 (Process model of the proposed HAS using BPMn)
|
Back end information system |
The main activity which can be stated in the sector of the backend information system are the raw materials, policies which are related to the legislation and the sector of taxation. The feedback which is generated from the end of the customers also fall under this category. |
|
Front end information system |
The different activity of the project manager directly falls under this category. |
|
Supplier information system |
The main sector which can be linked to the sector is the supplier logistics which is related to the supplier information system |
|
Customer information system |
The order which are placed from the end of the customers usually fall under this category. |
|
Stakeholders |
Negative impact |
Positive impact |
|
Supplier of raw materials |
The complexity which is seen in the sect9or of working which is linked to the implementation of the new system would be very much difficult to be adopted. |
The need and the wastage of the raw material would be reduced to the maximum level in most of the cases. |
|
Management authority |
There would be minimal involvement of the negativity after the installation of the system is generated. |
There would be a directly alteration of the different working of the organization. it would be including the sector of internal as well as external domain. |
|
Clients |
The clients in the in the sector would not be having any form of problem relating to the internal as well as external working of the organization. |
There would be alteration of the different standard of working which is related to the concept of the operation. |
Effectiveness: The system would be very much effective in the sector of the working of the organization and it would be directly enhancing the sector of competitive advantage from the point of view of the organization.
Efficiency: The overall working of the organization after the implementation of the system would not be involving any form of error which would be affecting the sector of error free work.
Recommendation 1: Relating to the structure of the organization it can be stated that it is directly divided into different sub categories so that there is no pressure in one department and the execution of the work can be done in a proper manner.
Recommendation 2: The main sector of emphasis which can be provided in the sector is related to the software, hardware, data relating to decision making, procedures and people.
Recommendation 3: Relating to the payment it can be stated that there are various parameters which can be included into the working
According to me the system which is proposed can be stated to be very much beneficial for the organization. the concept would be directly altering the internal as well as external working of the organization. one of the factors which should be focused in the sector is related to the training and the sector of the usage of the technology.
Conclusion
The report can be concluded on a note that the Fallons home maintenance organization would be needing a new system which would be helping them to advance in the different sector of working. The human information system which is proposed can be stated to be directly linked with the concept.
References
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