Annotated Bibliography On Scholarly Business Communication

Contribution of Social Media to Collaborative Output

Discuss about the Annotated Bibliography On Scholarly Business Communication.

The article describes the contribution of the social media in terms of enhancing collaborative output. The data analysis in this research is through qualitative method. Survey was conducted on 227 business professionals. The samples were asked questions regarding the frequency in using social media for communicating with the clients (Cardon & Marshall, 2015). While assessing the responses of the samples, comparison was established with the other communication channels and their role in the business activities. The results achieved indicate maintenance of traditionalism in the frequency of using social media within the workplace. Along with this, social media has proved to be an effective medium for communicating with the clients. From the results, it can be anticipated that social media plays a crucial role in enriching collaboration between the team members. The statements of the samples proved that social media would be crucial in future for improving the stability in the relationship between the team members (Cardon & Marshall, 2015).

This paper sheds light on the scholarship trends of communication studies published in the 24 journals. The years 2012-2016 have been taken into consideration for studying the latest trends in the aspect of communication in the workplace. Probability sampling technique has been used for finding the 32 samples, who can considered as prolific scholars. Along with this, 9 individuals have been selected, who was considered to occupy prolific position in the central journals (Griffin, Bolkan & Dahlbach, 2018). This makes the paper qualitative. “Five year review” acts as an evaluation for the trends, which took place in the workplace communication. Social media can be considered as one of the trends within this direction. The results of the article indicate that publication rates and the collaborative attempts have remained the same in spite of the upgradation of the communication channels. This reflects the consciousness towards maintaining the traditionalism in the process of adopting innovation. This consciousness is necessary in terms of achieving trust, dependence and loyalty of the clients (Griffin, Bolkan & Dahlbach, 2018). Herein lays the appropriateness of the means of communication, which helps in luring the clients into the services of the companies and organization. Adhering to Data Protection Act (1998) is assistance in terms of maintaining the privacy of personal belongings of the clients. Capability of the personnel in maintaining the balance in all of the activities results in the enhancement of the productivity.

Scholarship Trends in Workplace Communication

This article speculates the relationship between the supervisor and subordinate in terms of communication competence, satisfaction and the differences. Consideration of the differences can be considered as an attempt to retain the employees. The article provides adequate research on supervisor influence, which tends to reduce the knowledge gaps in case of the employees. As a matter of specification, the article establishes linkage between three communication and satisfaction. Survey questionnaires forms were provided to the 152 subordinates and 20 supervisors or managers (Steele and Plenty, 2015). In the next round, 32 supervisors or managers were asked to complete a third survey questionnaire. The results of the paper indicate that the responses did not get any support for the hypothetical attitude, which they exposed towards the differences in communication competence, job and the relation with the supervisors. However, there is an indication about the positivity in the relationships and the variables. The results shed light on the necessity of training, which implies an improvement in the relationship between the subordinate and the supervisors. Planning possesses flexibility towards introducing effective training programs and communication channels. Conducting marketing mix with the communication channels helps the supervisors to reach to the specific needs and demands of the clients (Steele and Plenty, 2015). This experiment broadens the awareness of the personnel about the ways in which the communication can be upgraded with the subordinates.

The paper reflects the importance of the social media during the period of crisis in the workplace. During the crisis, the communication of the personnel with the stakeholders and shareholders get shunned. This creates misunderstandings, which delays the process of completing the projects on the stipulated time. In this paper, the critics are of the opinion that there is less evidence for the personnel responding to the crisis with proper defined strategy. This has compelled the organizational personnel to encounter difficulties in maintaining stability in the relationship with the clients and the customers. Herein lays the appropriateness of strategy, which helps in averting the occurrence of hostility in the relationship between the personnel and the clients (Roshan, Warren & Carr, 2016). They are also of the view that traditional theories have failed to properly define the communication at the time of crisis. Situational Crisis Communication Theory was used for analyzing 15650 Facebook and Twitter messages. The results reflected that the sender lacked awareness regarding the crisis communication. This lack indicated the failure of the personnel in training the staffs regarding communicating with the clients during the crisis period. Absence of strategy was detected, which indicates haphazard format of execution in the business activities. In this, it might also be the case that they use the social media, but they lacked the basic skills for operating the media. Typical example of this is the absence of privacy cookies, which acted as interplay with the privacy of clients’ personal data and belongings. Compromising with the privacy of the clients can be accounted as a serious challenge, which the article upholds (Roshan, Warren & Carr, 2016). Consideration of the six response strategy makes the article popular among the businesspersons. This is in terms of the strategic planning towards dealing with crisis.

Relationship between Supervisor and Subordinate Communication Competency and Satisfaction

Analyzing the messages without the privacy policy is a wrong step, which the researcher has taken. This acts as a compromise with the security of the personal belongings of the clients and the customers. Along with this, it also infers that the messages sent to the stakeholders and shareholders are not tracked and recorded. Negligence in this direction is liable to disrupt the stability in the relationship between the personnel and the clients (Roshan, Warren & Carr, 2016).

The main proposition of the article is the social media platform, which reduces the knowledge gap in case of the employees. Herein, communication is an effective tool, which improves the relationship between the personnel and the clients. The article attempts to draw the attention of the readers towards the dilemmas, which hampers the participation of the employees into the social media activities. An unified research model has been selected by the researcher for gaining an insight into the factors, which encourages the employees to share the gained knowledge, skills and expertise. This model was used for testing the motivation of the employees to transfer the gained knowledge to their colleagues (Razmerita,  Kirchner & Nielsen, 2016). Along with this, statistical methods were used for collecting the responses of 114 samples. Qualitative data was used in the research. However, the findings reflect the use of the quantitative data. The results discovered a hesitation in the behaviour of the employees in terms of sharing the knowledge with the employees. Along with this, several factors have been discovered, which pushed the employees towards sharing the gained knowledge. These factors are: enjoyment, rewards, encouragement and motivation. The barriers identified were behavioural changes, hesitations in trusting others and time constraints. Behavioral theory can be brought into the discussion, as all of these push factors and barriers are a part of the behavioural swings (Razmerita, Kirchner & Nielsen, 2016). Using the knowledge sharing framework proves beneficial in terms of studying the factors, which encourages the employees to pass on the knowledge and skills to the colleagues. Dilemma can be considered as an essential part of the behaviour in terms of the consequences in which the individuals are placed. This is also due to the company, which the employees get for exposing the professional skills. Determination can also be considered as a vital component of the behavioural science.

Capability to make effective and judicious use of the social media, for transferring the gained knowledge, relates with the determination of the employees. This determination contradicts the aspect of dilemma. When this incapability is exposed in the public, it is the “social dilemma”, which degrades the personality of the employees. The senior and the experienced employees need to take the initiative for making the employees aware of the latest and modern technologies (Steele and Plenty, 2015). This can be done through the means of introducing effective training programs. Within this, inclusion of counselling and therapies would be an effective step towards delving deep into the mindset of the employees. Herein lays the true essence of the term “communication”. This activity is necessary in terms of gaining an insight into the specific needs, demands and requirements of the employees. Getting to know the mind of the employees leads to the extraction of the required labor from the employees. However, the managers need to be cautious about the ethics, which results in the achievement of trust, loyalty and dependence. Utilization of the effective communication channels is required in terms of gaining large scale customer satisfaction. The effectiveness of the tools can be assessed from the examination of the tools and technologies. Privacy policies are integral in this assessment maintaining the security (Cardon & Marshall, 2015).

Record keeping is crucial in terms of achieving perfection in the field of business communication. Consciousness is needed in this action in terms of averting the illegal instances. Along with this, record keeping enhances the awareness of the personnel regarding the adopted communication channels and their effectiveness. Evaluation is necessary in terms of examining the smooth functioning of the business processes. Within this, one of the essential steps is ensuring whether the employees are being able to access the social media. The article proposes the means of surveys and feedbacks, which possesses the flexibility to reduce the dilemma in terms of clarifying the doubts (Roshan, Warren & Carr, 2016).

References

Cardon, P. W., & Marshall, B. (2015). The hype and reality of social media use for work collaboration and team communication. International Journal of Business Communication, 52(3), 273-293.

Griffin, D. J., Bolkan, S., & Dahlbach, B. J. (2018). Scholarly productivity in communication studies: five-year review 2012–2016. Communication Education, 67(1), 88-101.

Razmerita, L., Kirchner, K., & Nielsen, P. (2016). What factors influence knowledge sharing in organizations? A social dilemma perspective of social media communication. Journal of Knowledge Management, 20(6), 1225-1246.

Roshan, M., Warren, M., & Carr, R. (2016). Understanding the use of social media by organisations for crisis communication. Computers in Human Behavior, 63, 350-361.

Steele, G.A. and Plenty, D., 2015. Supervisor–subordinate communication competence and job and communication satisfaction. International Journal of Business Communication, 52(3), pp.294-318.