In the modern world, it is necessary that every organisation motivate its employees so that they can gain the best results out of them. These results can be in the form of loyalty of the employees or for an improvement in the performance level of the employees. Leadership is important for the development of the employees along with certain motivational tools so that employees can be provided with significant encouragement for success (Bolman and Terrence 23). The essay provides focus on the application of Malcolm Baldrige National Quality Award for the motivation of the employees and the manner in which it can help organisations to develop its competence in the market. The award is presented to the organisation that fulfils the criteria required for qualifying and being eligible for receiving the award. The essay highlights the driving force behind the excellence of organisational success. The focus of the essay is on a case study based on Collin Technologies and the application of the model by the organisation. The business risk that can be possible from the application of the model is analysed in detail in the essay. The major focus of Collin Technologies is also taken into consideration in the essay.
Using the experience received after working at a financial institution it can be said that the application of the Malcolm Baldrige National Quality Award model is essential for the development of organisational success. The driving force behind the application of the model is the fact that it provides an analysis of the factors that contribute towards the development of the organisation by taking into consideration various success criteria. These criteria include leadership, ethical consideration and the social responsibility that is undertaken. It has been seen that these three criteria are linked with one another and it is important to understand the necessary actions that need to be taken so that the application of the Malcolm Baldrige National Quality Award model can be done efficiently (Northouse 66).
The driving forces identified provide evidence that in order to be successful in the market every organisation needs to take into consideration the factors influence competitors. In the case of financial sectors, the application of factors related to corporate social responsibility is essential so that the financial companies can complement the growth of proper reputation at the market. The development of the model provides companies with the unique ability to remain effective despite its problems in trying to establish its strategies at the market (Antonakis and David 90). At the same time, the other driving forces such as the leadership and ethical consideration can provide financial companies with an opportunity to remain effective in the market by gaining an advantage over the competitors.
As stated earlier, the three driving forces are linked with one another in a way that each of the three factors provide companies with an opportunity to improve. It has been stated that without proper leadership, ethical consideration among the community cannot be maintained and at the same time, it can be difficult to understand the responsibilities that need to be undertaken so that proper motivation of the society can be made for the development of an organisation (Fairhurst and Stacey 667). In the case of financial companies, it is essential that the leadership be directed at proper maintaining of the profits so that part of it can be used for the development of the society by maintaining ethical consideration such as equal distribution of wealth and education in the society.
Keeping the factors in mind, focus can be shifted to the case of Collins so that the overall organisational excellence can be attained. It has been seen that the vision and values of Collins is to ensure that more focus in emphasised on the development of social responsibility as well as the sustainability in the society. Again it can be said that these factors are related to one another in a way that sustainability is an integral part of the development of social responsibility and every organisation need to ensure that environment considerations are taken into account (Tannenbaum and Warren 45). In the case of Collins, the company has been in effect for more than five years, which makes it eligible to qualify for receiving the award for its services to the society.
Another part of the Malcolm Baldrige National Quality Award model that can be in focus is the eligibility criteria. As observed application of certain criteria is required for the development of the Malcolm Baldrige National Quality Award that needs to be fulfilled by every company so that it can continue to remain effective in the market (Ward 34). One such eligibility criteria is the fact that nominees for the award must not have served as the Board of Examiners at any point of their career. At the same time, the citizens need to be residents of America, which means that foreign internationals are not eligible for receiving the award. From the case study provided it can be said that the business run by Collins provide its sector with an ability to be eligible for the award and contribute for the development of its operations in the market.
Hence, it can be said that these two parts are essential for receiving the award and at the same time provide employees with an opportunity to continue its development in the organisation. Collins have been influential in implementing ethical behaviour among every employee and it is for this reason that direct interaction between the employees and the organisation is needed for the development of an organisation by analysing its key factors. In this regard, the business risk of the applicaton of model can be taken into account. As stated it has been seen that risks in business is a recurring factor that every organisation need to mitigate with proper strategies (Tourish 79).
As stated earlier risk is an integral part of an organisation and every organisation need to ensure that the risk factors involved in an organisation are not in excess. In this regard, an analysis of the Collins case can be taken into consideration which justifies that risks analysed for the decision making process can be related to the new process or for the development of the products. At the same time, the risk that may occur for not developing the product does not need to outweigh the risk of proceeding with the changed decision. The conscious shift of improvement and continuous innovation can bring about an intelligent taking risk, which in turn may force the environment to undergo changes in its development (Hill 9).
The organisational profile of Collins is showed to be directed by the decisions taken by the Chief Executive Officer (CEO). It has also been seen that the organisation has never received the award despite its existence from 1992. This can bring about a question of maintaining the ethical considerations in the organisation and the application of the driving forces that provide organisations with the important aspects of the development process. In this regard, it can be said that the risks to health and safety of the employees as well as the customers need to be taken into account which may again jeopardise any opportunities for development in an organisation (Hill et al 578). In the case of Collins, it is seen that the public health belonging to the workplace as well as the community pose risk for the development of the Malcolm Baldrige National Quality Award model.
In this regard, it can be said that a proper explanation of risks and ethical issues related to the model can be explained. The manner in which the risks of the company can be mitigated need to be analysed by the managers of Collins so that it can continue to work in an effective manner and at the same time claim its cause for receiving the award in the future years. Therefore, the areas in which the risks may affect the organisation can be taken into consideration and at the same time mitigation, techniques can be provided to overcome the challenge.
As stated from the analysis of the risks factors it can be seen that certain risks factors does exist that provides the application of the Malcolm Baldrige National Quality Award model at risk at Collins. From the analysis it can be seen that the main risk that be exposed to the application of the model is the health factor of the employees as well as the customers (Hitt and Ireland 65). This can be considered as a huge threat mainly because the social service of the company need to be kept in mind for it to be eligible for selection for the award. Despite the fact that the company has been in action for more than a decade, the fact that it fails to take into consideration the health of the society is a major factor for the missed opportunity of the company.
At the same time, it can be said that the risks factors also affects the ability of the managers to make decisions, which in turn affect the functioning of an organisation (Doz 229). In the case of Collins, the ethical decisions that can be taken by the managers are the fact that social responsibility needs to be taken into account so that eligibility criteria for receiving the award can be met. It has been seen from the analysis of the case study that the organisational structure must have a certain value in sales so that the profitability can be analysed and at the same time ensue that the business unit be set in the United States. Hence, companies not part of the system cannot be eligible for being in contention of the award. Therefore, a major take away from the application of the model can be discussed.
The analysis of the case study shows that Collins is a manufacturing company and therefore, company need to maintain the satisfaction of the customers while engaging in social responsibilities within the community. It is necessary that every manufacturing company take into account the factors that may harm the progress of the environment and based on it limit the effective emission of smogs and pollutants (Schwartz 567). However, in the case of non-manufacturing companies the chances of receiving the award becomes high as the sustainability of the environment is not always in focus (Ni and Montgomery 234). The major factors at that time need to be the price and quality of the products that are being sold so that customers find it comfortable to purchase products from that company.
This particular decision can help in the development of the non-manufacturing companies and it has been evidenced that the application of the PDCA cycle can help non-manufacturing companies in getting the award (Grayson and Hodges 546). However, other criteria that dictate the eligibility and the score of the companies need to be kept in mind so that the products as well as the services provided by these companies become eligible for the receipt of the award. Similar criteria can be attributed to a financial organisation in which the development of the society is taken into consideration by the market.
As CEO of Collins, the major concern and focus need to be on the manner in which strategies related to mitigate the risks factors can be done. One of the major focuses of the company is the manner in which it can contribute towards the protection of the environment and at the same time reduce the damages that are caused by excessive pollutants. The reason for this being a major concern is that sustainability is one of the criteria that need to be fulfilled in order to be eligible for receiving the Malcolm Baldrige National Quality Award (Cheng, Ioannis and Serafeim 22). At the same time, it is also necessary that proper precautions be taken for the development of the health of the community and the people within the organisation.
The reason for this can be related to upholding the interest of the society and ensuring that the loyalty of the employees are maintained so that they can help in the effective development of Collins. Corporate Social Responsibility can help Collins to develop the competence required for winning the award and make itself a major threat in the competitive manufacturing market of the country (Tai and Chuang 117).
Conclusion
Therefore, it can be said that in order to continue to maintain its dominance in the market, it is necessary that every organisation remain motivated to work towards the development of the society as well as the market. Like employees, organisations also need to be provided with motivation so that it can continue its business in the market. In this regard, it can be said that receiving a Malcolm Baldrige National Quality Award can help in the development of the society and organisations can gain a great deal of benefit from the award. However, the key to this is that organisations need to be eligible and the criteria for eligibility can be challenging to fulfil. In the case of Collins, the company has an experience of over a decade, with other criteria such as representative in the board is achieved. However, due to poor decision-making and the failure to incorporate ethics in the organisation and the society, the company has failed to win the award even after meeting all criteria. Therefore, it can be concluded that remaining socially responsible is one of the factors that need to be managed by the company and this can help Collins to perhaps gain an advantage after 5 years into the future.
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