The enormous growth in the information system in current business world is much visible. Every organisation is looking forward to upgrade the technologies for strengthening the business position on the ground of the competitive scenario. The effective information system helps an organisation to establish the standardized operational process for the future prospects. Bajdor and Grabara (2014) implied that the information system is associated with some of the effective technologies that are creating the recognizable impact on the operations and management. The study identifies the effectiveness of information system on Vodafone, the famous telecommunication service provider. Currently, the company has been focusing more on developing the information technologies for improving the business operational process. The study will explore the industry profile and the product or service features to analyze the importance of using information technologies. Furthermore, the study will also identify the use of the different technologies that are helpful enough in developing the efficient operational process within an organisation.
The telecommunication industry in UK has been facing the fierce competition due to the enormous development of the technologies. The innovative broadband sector is distributing the digital content. The advancements brought to the telecommunication industry are improving the information system in a significant way (Havlark Burton and Ahrens 2014). With the help of the advanced technologies, the UK telecommunication industry has been developing the information systems. In today’s world, the effective network management is considered as the increasingly significant aspect that is much complex (Giachetti and Lanzolla 2016). The monitoring process of network, maintenance of the customer service, and the testing of the network elements are the core activities in the telecommunication industry in UK. These networking services are quite effective enough in developing the telecommunication functionalities. However, Deryugin et al. (2015) mentioned that it is necessary to gain the adequate knowledge regarding the network efficiency. The companies like British Telecom, Ofcom, Vodafone, and Virgin Mobile group have the dominant places in the UK telecommunication industry.
Graph 1: Revenues Collected From the Telecommunication Industry in UK (Billion)
(Source: Statista.com 2017)
The above statistic analysis provides the insights about the revenues collected from the telecommunication industry in UK. The information is calculated from 2007 to 2015. It is to be indicated that from the last few decades, the telecommunication and technologies have been developing the UK market much drastically. The revenue collection is seemed to be slower than before, it still looking forward to improve the digital technologies to bring more improvements in the telecommunication market.
Vodafone, UK has been experiencing huge growth by developing their information system. The company offers a range of services and products that include the voice, data, messaging, and fixed line solutions (Vodafone.co.uk 2017). Apart from these services, the company is also offering the devices for assisting the customers in satisfying their expectation level. The wide range of handsets is covering the customer segments. More than 66 models were released in the financial year of 2010. Apart from this, the company has even launched various smart phones and the phone of handsets of the Vodafone brand (Gorla and Somers, T.M., 2014). The company is much focused on the value based approaches for the structuring the prices for the products and services. It is to be mentioned that Vodafone generates the revenues from the international, national, and roaming calls. The SMS services also include the multiple media, pictures, sound, music, video, MMS, and voice call services. The company keeps the concentration on satisfying the customers’ needs of improving the sophisticated handsets that compliment their lives. The company has even set the partnership business with Samsung, RIM, and Google.
The increasing development in the information technologies is establishing the high performance standards in the global businesses. Merrill, Whelan and Williams (2015) identified that in order to drive the growth of the operational excellence, it is necessary to eliminate the traditional methods. The efficient organisations use the smart techniques to utilize the employee networks that help in improving efficiency, reducing costs, and spur innovations. The collaboration process undertaken in an organisation is often utilized to make the employees more focused and engaged towards performing the organisational functionalities in a cohesive way. The current report based on the collaborative process highlights that the technological development is improving the streamlining business process, ensuring workforce effectiveness, and reducing the enterprise costs (Damant and Knapp 2015). However, on the other hand, the IT professionals often try to improve the IT department to be the strategic business partner. In order to pursue the operational excellence, the collaborative management often tries to pay attention towards addressing the challenges by depending on the managerial tools.
The traditional tools used for the collaboration were the email, wikis, discussion groups, file share, database, conference calls, and instant messaging. However, currently, the collaborative tools are modified in keeping pace with the advancements of the information technologies. The emergence of web 2.0 has brought the new flow in the technological collaboration (Loudon 2016). Currently, some of the social software is added to the traditional method of collaborating process. The added features are described further:
It is to be notified that the collaboration technologies are not only digitalizing the traditional business functions, these are introducing many of the innovative procedures. Companies always engage their potential workforces to perform faster, smarter, and in a productive way. The embedded collaborative technologies are thus engaged to achieve the determined organisational goals. The development of the effective technologies is transforming the knowledge into action that is essential for creating the brand value (Zenaide and e Castro 2015). It is noticed that the information system needs more improvements in order to prioritize the employees. The employees need to gather the adequate knowledge regarding the operational process within the organisation. It is necessary to mention that the collaboration technologies are easily available in the marketplace. Many of the business vendors offer a growing number of these collaborative tools, such as Facebook. Many of the companies have already improved the technological features to create the significant brand identity.
The telecommunication industry is even benefitted by using the information system for the collaboration process (Chin, Fan and Haines 2014). The implementation of the value added network services is facilitated with the help of the advanced technologies in the market. During the operational activities, it is necessary to keep the employees updated about the business necessities and processes. Some of the companies even use the collaborative software that is designed to involve people for achieving the similar goal. According to Battistella (2014), the collaborative software is wide concepts that are connected to the computer supported cooperative work (CSCW). Another most important factor is the skillfulness of the associated workforce. It is essential for the workers to obtain the necessary knowledge regarding the use of these technologies. The workers need to develop their understanding regarding the utilization of these advanced technologies to secure the information system. The customer satisfaction is the essential part for the sustainability of any business. Keeping the customers updated about the innovative feature can be helpful in engaging them for long run. Hence, it is essential to use the proper technologies for ensuring the secure future of the business.
Innovation brought to the business model implementation is much beneficial for the business companies to take the active participation in this competitive market. Similarly, Vodafone is also looking forward to utilize the advanced technologies to strengthen their position as the global leader in telecommunication industry. During the year of 2008, the occurrence of the financial crisis affected the position of many of the telecommunication companies in UK. Even in the year of 2012, the businesses were struggling under huge pressure since the innovative business models were introduced in the market (Chin, Fan and Haines 2014). Therefore, the business leaders of Vodafone concentrate on the development of thee latest technologies to implement the innovative business models. Vodafone has introduced many of the innovative technologies to connect with people worldwide.
The current era of the super mobility is reflecting the necessity of communication with the potential stakeholders. Meanwhile, there is the drastic increase found in the social networking, emailing, and texting through text messages. In the year of 2011, the combined effectiveness of tablet and mobile devices overtook the contribution of the desktop computers. By the year of 2015, the mobile internet reached up to almost 15 billion devices that connected almost 2.5 billion people around the world (Chen and Zhao 2014). It was estimated that almost 1.3 million mobile users could connect from the remote areas. Hence, the era of super-mobility has eventually become the normal trend currently.
Vodafone is even using the mobile machine-to-machine technologies. The most renowned car BMW has the facility to connect the cars with the mobile devices for communicating and supporting the drivers. If any problem is identified, these devices will connect to receive the better solution regarding the issues. Vodafone has paid the most of the attention on developing the internet networks. The value added services for the potential customers are quite effective enough in gathering the supports for the long run of the business. According to Davenport (2013), the adequate use of the internet devices are leading towards the digitalization. The different telecommunication services have revitalized and revolutionized by the use of the latest technologies. Vodafone will display the remarkable technologies in outside countries as well. It is reported that along with many other telecommunication companies, Vodafone is paying the closer attention on implementing the telecommunication billing process in an innovative way (Chin, Fan and Haines 2014). The telecommunication billing process was used to done manually since ages. However, the development of the innovative technologies has cut down the cost and the efforts to maintain such billing process. Vodafone is applying the discounts and in-voice for some of the potential users. The company is dealing with AMDOCS, which helps Vodafone to provide the billing solution through different information systems (Bloom et al. 2014). In order to bring the unlimited growth in the telecom services, the company has implemented such technological implications.
The major goal of the company is to transform the multiplicity of the system into a combined and real-time billing solution under client-server architecture. In today’s world, the effective network management is considered as the increasingly significant aspect that is much complex (Bangerter et al. 2014). The monitoring process of network, maintenance of the customer service, and the testing of the network elements are the core activities in the telecommunication industry in UK. This simple and faster system is better than the traditional method of billing system. It is even much helpful in providing the benefits of the integrated system to both the company and the customers (Raeng.org.uk 2017). The software is much useful and allows the company to expand more specifically. The growth of the business volume would be helpful for achieving the pre-determined objectives and maintaining the consistency in the faster growing business sector.
Conclusion and Recommendation
The obtained idea from the above study highlights the necessity of the technological advancements in current era. The use of the skilled method is also highlighted much significantly. However, it is essential to recognize the beneficial implementation of the latest technologies that can contribute growth to the business process. On the contrary, the technological implementation can lead to the failure management if the associated workers are unable to utilize these latest technologies in a proper way. Even though Vodafone is introducing different business model and the innovative information systems, it is necessary to pay the attention towards the training process of the employees. The associated employees need to derive the adequate knowledge about using these technologies in a proper way.
Another most important factor of implementing these latest technologies is to structure the budget in a significant way. It is necessary for the organisation to keep the focus on the resource planning. The investment of the sufficient resources is essential for the business for developing the advanced technologies in the business operational process. The key to achieve success depends on the capital investments and the profit amount returned from the gathered revenue. Hence, the resource planning is essential for this technological development.
Another major and significant implication for implementing the latest technologies is to develop the efficient human resource management. The efficient human resource management manages the workforce and motivates the workers to improve their professional skills. It is necessary for achieving the expectation parameter of the potential customers. In fact, with the help of the skilled performance parameter, the company can even secure the competitive position in such recent developed market. Similarly, Vodafone needs to concentrate on these factors for adopting the innovative technologies and securing the competitive position of the business in the telecommunication market of UK.
References
Alsajjan, B.A., 2014. Satisfaction-Trust Model: Developing Customer Satisfaction and Trust Indices for Mobile Service Providers in the UK. International Review of Management and Business Research, 3(2), p.1088.
Bajdor, P. and Grabara, I., 2014. The Role of Information System Flows in Fulfilling Customers’ Individual Orders. Journal of Studies in Social Sciences, 7(2).
Bangerter, B., Talwar, S., Arefi, R. and Stewart, K., 2014. Networks and devices for the 5G era. IEEE Communications Magazine, 52(2), pp.90-96.
Battistella, C., 2014. The organisation of Corporate Foresight: A multiple case study in the telecommunication industry. Technological Forecasting and Social Change, 87, pp.60-79.
Bloom, N., Garicano, L., Sadun, R. and Van Reenen, J., 2014. The distinct effects of information technology and communication technology on firm organization. Management Science, 60(12), pp.2859-2885.
Chen, S. and Zhao, J., 2014. The requirements, challenges, and technologies for 5G of terrestrial mobile telecommunication. IEEE Communications Magazine, 52(5), pp.36-43.
Chin, W.H., Fan, Z. and Haines, R., 2014. Emerging technologies and research challenges for 5G wireless networks. IEEE Wireless Communications, 21(2), pp.106-112.
Damant, J. and Knapp, M., 2015. What are the likely changes in society and technology which will impact upon the ability of older adults to maintain social (extra-familial) networks of support now, in 2025 and in 2040?.
Davenport, T.H., 2013. Process innovation: reengineering work through information technology. Harvard Business Press.
Deryugin, V.N., Giacomini, P., Makagon, P., Ryabchun, A. and Anisimov, N., Genesys 2015. Telecommunications Laboratories, Inc.: Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center. U.S. Patent 9,002,920.
Giachetti, C. and Lanzolla, G., 2016. Product Technology imitation over the product Diffusion cycle: Which Companies and product innovations do competitors imitate more quickly?. Long Range Planning, 49(2), pp.250-264.
Gorla, N. and Somers, T.M., 2014. The impact of IT outsourcing on information systems success. Information & Management, 51(3), pp.320-335.
Havlark, A., Burton, V. and Ahrens, J.,., 2014. TeleCommunication Systems, Inc Wireless telecommunications location based services scheme selection. U.S. Patent 8,918,073.
Loudon, M., 2016. A Platform Studies Approach to the Role of Technology in the ICTD Ecosystem: The SMS in m4d Interventions. Information Technology for Development, 22(sup1), pp.7-25.
Lu, N., Lin, H., Lu, J. and Zhang, G., 2014. A customer churn prediction model in telecom industry using boosting. IEEE Transactions on Industrial Informatics, 10(2), pp.1659-1665.
Merrill, M.V., Whelan, R.M. and Williams, S.R., 2015. Findings and Recommendations from the Supercharged Science, Technology, Engineering, and Mathematics Reentry Workshop.
Raeng.org.uk, 2017. Cite a Website – Cite This For Me. [online] Raeng.org.uk. Available at: <https://www.raeng.org.uk/publications/reports/innovation-in-technology-based-companies> [Accessed 20 Apr. 2017].
Statista.com, 2017. UK telecommunications industry revenue 2007-2015 | Statistics. [online] Statista. Available at: <https://www.statista.com/statistics/270709/telecommunications-industry-revenue-in-the-united-kingdom-uk/> [Accessed 20 Apr. 2017].
Vodafone.co.uk, 2017. Cite a Website – Cite This For Me. [online] Vodafone.co.uk. Available at: <https://www.vodafone.co.uk/> [Accessed 20 Apr. 2017].
Zenaide, V. and e Castro, L.T., 2015. Scenario of business practices in competitive intelligence within the telecommunication industry. African Journal of Business Management, 9(6), p.311.
Essay Writing Service Features
Our Experience
No matter how complex your assignment is, we can find the right professional for your specific task. Contact Essay is an essay writing company that hires only the smartest minds to help you with your projects. Our expertise allows us to provide students with high-quality academic writing, editing & proofreading services.
Free Features
Free revision policy
$10Free bibliography & reference
$8Free title page
$8Free formatting
$8How Our Essay Writing Service Works
First, you will need to complete an order form. It's not difficult but, in case there is anything you find not to be clear, you may always call us so that we can guide you through it. On the order form, you will need to include some basic information concerning your order: subject, topic, number of pages, etc. We also encourage our clients to upload any relevant information or sources that will help.
Complete the order form
Once we have all the information and instructions that we need, we select the most suitable writer for your assignment. While everything seems to be clear, the writer, who has complete knowledge of the subject, may need clarification from you. It is at that point that you would receive a call or email from us.
Writer’s assignment
As soon as the writer has finished, it will be delivered both to the website and to your email address so that you will not miss it. If your deadline is close at hand, we will place a call to you to make sure that you receive the paper on time.
Completing the order and download