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Focus Areas For Improvement (As Identified In Relevant Capability Framework) |
Agreed Performance And Development Goals |
Actions To Develop Capability |
Indicators For Success |
Ongoing Review |
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Sales skills |
Need to achieve 75% of the business targets by end of 3 months |
Spend more time on the front end of the store and spend as much time with the line managers to learn and pick tactics to do a sale |
Achievement of target by end of third month and a consistent improvement in the performance since the time joined the sales team |
Yes, it is an ongoing review. Feedback is given after every customer interaction. |
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Sales process skills |
Learn all the processes and the procedures set by the organization for the sales process |
Classroom training and on the job training |
Clearing all the modules and pass the online test conducted by the organization |
Review is done after attempting the online simulation test |
|
Customer handling skills |
Have a good customer satisfaction score. Less negative feedback and addressing the concern and inquiry of the customer in a SLA of 2-3 hours |
Customer objection handling/ Negotiation training to understand customer behavior and know various customer touch points to convert the sale |
The feedback score from the customers should range anywhere between (3-5) on a scale of 5 |
On going |
|
Career Aspirations |
Career Goals |
Actions To Develop Capability |
Indicators For Success |
Ongoing Review |
|
Short term |
Have a good customer satisfaction score. |
Advanced training programs are organized which describes how to handle the customer efficiently. |
The customer satisfaction ratings has now started ranging between 3-4 on a scale of 5. |
On going |
|
Mid term |
Increase sales skills to achieve good sales target |
Senior sales managers provide training to the junior manager and explain them the tactics used. |
Increase in the sales target and adaptation of new strategies. |
Feedback is received after the sale is pitched to the customer. |
|
Long term |
Generate revenue for business. Increased client base. Ensure effective brand positioning. Excellent customer services |
Improve communication skills. Improve relationship building skills. Work on consistently enhancing database of potential customers. |
Revenue targets being met. Increase in the number of clients Client testimonials. Feedback rating of over 4 by clients Internal R&R. |
Daily updates are determined on the basis of relationship building skills |
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Signature And Date (Team Member) |
Signature And Date (Supervisor/Team Leader) |
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Review And Recognition Of Achievement |
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All the above action and steps will ensure a formal development of a performance plan which will help the individual to monitor his performance and excel at his career. Performance development plan has to be developed in close coordination with the manager, the employee and the HR manager. A feedback from the supervisor will help in further working on the performance development plan. The sales target of the company was increasing and the customer satisfaction reviews is also growing good now. |
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Signature And Date (Team Member) |
Signature And Date (Supervisor/Team Leader) |
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