The newly established café Qualiteria focuses on transforming their manual working system to automatic working system. The location of the cafeteria attracts many customers towards the organization. The increasing rate of customers result in inconsistency of services provided to the customers. The issues which are associated with the traditional working of the cafeteria are the waiter staffs is inefficient in taking orders from the clients, the waiting time of the customers is increasing, customers can receive incorrect orders, inadequacy in stock levels, and others. The project owner wants to automate the ordering system and transform the working scenario of the organization. The kitchen staffs gets information through electronic orders. The alert should be generated on lowering down the level of stock. The handheld devices are installed in the cafeteria for taking electronic orders from the customers. The proposed project will be able to reduce the waiting time of the customers, improvement in the services provided to the customers, minimise the condition of underflow of stock, on time delivery of meal, and others.
|
S. no. |
Description and control measures |
Critical limits |
Procedures used for monitoring system |
Procedures used for analysing the deviations |
Procedures used for verifications |
Quality records |
Reporting: The management should actively participate in improving the quality of the proposed projects. “The management should focus on achieving the long term objectives of the proposed projects” (Morath, 2014). The activities required for managing stock and resources to improves the quality of service provided to the customers. The satisfaction level and the expectation of the customers should be reported.
Timing of quality management activities:The following diagram of timing of quality management activities
|
Important activities |
Urgent: Management of activities should take pace to cope up like Crises Activities driven on deadline On time delivery of order True emergencies |
Not urgent Management of activities should focus on: Preparation and planning program of new projects Clarification of values Empowerment Building of good relationship with customers True recreation of working forum |
|
Not important |
Meeting organized with customers to know the expectation level of them Setting of priorities Frequent interruption between activities |
Sending of e-mails Wasting time in informal communication |
Roles and responsibilities: “The quality assurance officer is responsible for managing quality plan for the proposed project” (Perkins, 2015). He focuses on developing relationship with stakeholders, developing testing procedures, and completion of quality control procedures. It analyses the review of documentation and audits.
Introduction:“Configuration management is the process of system engineering which is used for maintaining and managing the consistency of the services provided to the customers of cafeteria” (Bellovin, 2009). The designing of process is the key responsibility of the configuration process manager. It focuses on developing interrelationship between kitchen staff, waiter staffs, house-keeping, top management, and customers for the smooth functioning of the proposed project.
Configuration management procedures:The configuration management focuses on improving the performance of the proposed project for maximizing the profit of the cafeteria. “It ensures the compliancy of the project for the effective functioning of different modules” (Dart, 2016). The error count can be reduced and minimised. The online management of activities can be improved. The proper monitoring and controlling mechanism should be used for adding new features and functionality to the proposed project in the benefit of the cafeteria.
Issues and change control procedures: Change control procedures are used for requesting, reviewing, planning, approving, and implementing changes required in the traditional working system of the organization. The issues which are associated with the traditional working of the cafeteria are the waiter staffs is inefficient in taking orders from the clients, the waiting time of the customers is increasing, customers can receive incorrect orders, inadequacy in stock levels, and others.
Tools and techniques:Different tools such as chef, chef server, chef client, puppet, CF engine, Juju, rudder, Ansible, and others of configuration management are used for reducing the redundant work of taking orders of the waiters, the simultaneous updates can be effectively managed, problems related with configuration management should be avoided, simplification can be bring between coordination among different stakeholders, and others. It focuses on tracking defects of the proposed projects.
Record:The proper database should be managed for keeping the records of the customers and staffs. The configuration management helps in maintaining and managing the consistency of the services provided to the customers of cafeteria.
Reporting: The feedback module helps in reporting complaints of the customers about the facilities provided by the cafeteria.
Timing of configuration management and issues and change of activities:The proposed project focuses on developing new mechanism for taking orders from the customers. “The kitchen staffs are informed by electronic orders” (Appleton, 2016). The stock level should be monitored and reviewed periodically.
Roles and responsibilities:“The role and responsibilities of the configuration process owner is to ensure the process of configuration management fits for testing the proposed project”(Adhikari, 2012). The designing of process is the key responsibility of the process manager. The process of configuration management focuses on critical success factors and key performance indicators. The disputes should be managed between allocation of resources and management of stock according to the current demand of the orders. The awareness programs should be arranged for promoting the configuration management process. The configuration management process focuses on monitoring and reviewing of the execution of proposed project.
Conclusion:
The strategic planning should be developed for making an automated project of taking orders for the effective working of the cafeteria. The proposal focuses on developing interrelationship between kitchen staff, waiter staffs, house-keeping, top management, and customers for the smooth functioning of the proposed project. The communication should be developed between customers and the top level management to know the gap in the current working tactics. The management should focus on achieving the long term objectives of the proposed projects.
References:
Adhikari, A. (2012). Service Quality and customer satisfaction in the restaurant business. 1st ed. [ebook] Available at: https://publications.theseus.fi/bitstream/handle/10024/46914/Ghimire_Abadh.pdf [Accessed 15 May. 2017].
Appleton, B. (2016). Software configuration management patterns: Effective teamwork, practical integration. 1st ed. [ebook] Available at: https://vnn1.online.fr/Cafeteria/Project%20management/(Addison%20Wesley)%20Software%20Configuration%20Management%20Patterns,%20Effective%20Teamwork,%20Practical%20Integration.pdf [Accessed 15 May. 2017].
Bellovin, S. (2009). Configuration management and security. 1st ed. [ebook] Available at: https://www.cs.columbia.edu/~smb/papers/config-jsac.pdf [Accessed 15 May. 2017].
Dart, S. (2016). Concepts in configuration management systems. 1st ed. [ebook] Available at: ftp://ftp.sei.cmu.edu/pub/case-env/config_mgt/papers/cm_concepts.pdf [Accessed 15 May. 2017].
Morath, C. (2014). Total quality management in the food industry-Current situation and potential in Germany. 1st ed. [ebook] Available at: https://ageconsearch.umn.edu/bitstream/53549/2/18_Total%20Quality_Apstract.pdf [Accessed 15 May. 2017].
Perkins, R. (2015). Total quality management for improving services of information technology based organization: A case study. 1st ed. [ebook] Available at: https://www.pomsmeetings.org/confpapers/025/025-0162.pdf [Accessed 15 May. 2017].
Shacklett, K. (2013). Airport cafe. 1st ed. [ebook] Available at: https://www.accaglobal.com/content/dam/acca/global/business-finance/airport-cafe.pdf [Accessed 15 May. 2017].
Wesley, A. (2013). Configuration management principles and practice. 1st ed. [ebook] Available at: https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.136.2534&rep=rep1&type=pdf [Accessed 15 May. 2017].
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