Benefits And Implementation Of Near Field Communication (NFC) Device In Retail Business

Advantages of Using NFC Device in Retail Business

It is found that in the absence of NFC devices, it is quite difficult to enable the new applications as well as services quite easily. The retail business faces lot of challenges due to absence of proper device through which they can be able to make proper transactions, can be able to checkout lines, enhance customer satisfaction as well as for better communication with the customers.

 The implementation of NFC device will be able to resolve the challenges and issues that the retail business faces. It is found that with the help of the NFC device, the retail business will be able to make the procedure of transaction quite easy which further helps in improving customer satisfaction. In addition to this, it is found that the use of NFC device assists in improving sales, employee communication, reducing expenses as well as assists in providing scalable security.

It is found that both the sponsor and project supervisor recommend that NFC device implementation must be finished within the approved budget so that the project does not faces any type of obstruction due to financial issues. In addition to this, it is quite necessary to follow the project schedule so that the entire project gets accomplished within the timeline that is estimated.

The research questions for the implementation of NFC are listed below:

• What is the benefit of utilizing the NFC device?
• What type of issues can occur during the implementation phase of NFC device?
• What are the problems that are resolved by the NFC device?

According to Kim et al. (2015), Near Field Communication device is defined as a set of communication protocol that generally assists in creating a new as well as universal interface for existing devices with the help of a simple touch related interaction. It is found that NFC assists in bridging the gaps that generally presents between the devices and technologies for enabling new services as well as applications. It is stated by Lee et al. (2017) that NFC is one of the technology that assists in providing the cell phones for easily communicating with readers as well as smartcards as well as with the help of various NFC enabled devices. It is found that NFC assists in providing benefit to the users for performing safe as well as contactless transactions in order to make payment (Zharinov, Trifonova & Gorin, 2014). The other benefits that are provided by NFC device are listed below:

Enhanced customer satisfaction: NFC device plays a significant role in making the procedure of payment quite easy. The ease of utilization as well as reduction in the time that is needed for registering or making payment helps in enhancing satisfaction of customers.

NFC Implementation Methodology

Improved sales: It is found the utilization of NFC devices assists in checking outlines, enhancing customer satisfactions within the business (Tatiraju et al., 2017). The chip technology of NFC generally attracts more number of customers who are mainly unhappy with the experience that they receive from other alternative.

Lowering expenses: It is found that companies generally utilizes NFC as one of the credit card processing alternative that can provide benefit from reduced costs.

Scalable security: NFC is generally based on the technology of contactless smartcard which reflects that it generally can be able to use similar EMV related security measures. It is found that encryption can be helpful in protecting data transfer from getting intercepted (Tung & Juang, 2017).

Rapid application design is the system development method that is mainly used for implementing the Near Field Communication Device. This system development method is utilized as it assists in giving proper advanced objects, development tools as well as user interface builder for developing the device (Chen et al., 2015). It is considered as one of the most suitable methodology for this project as the system functionality of NFC device is clearly visible ad it will generally be completed within short period of time.

It is found that number of journals as well as articles are reviewed for collecting information about the NFC device and its use. In context to primary data collection method, it is found that number of project manager as well as developers of different NFC related projects are interviewed for knowing the procedure of NFC device implementation.

It is found that logical design is mainly utilized for reflecting the data flows, inputs as well as outputs through the Nera Field Communication (NFC) device (Yang et al., 2014). The logical design is mainly utilized as it provides overview about the entire steps of data flow that is needed for understanding the working of the device.

The ethical issues are listed below:

• Creating pressure on the employees to work on schedule offs
• Not maintaining the rules and regulations of the organization while the NFC device is implemented.
• Improper management of security related issues

Safety and Health regulations should be followed during the implementation of NFC devices in order to avoid the problems that may occurs due to accidents or any other injuries. Proper mountainous of health and safety of the employees would generally play a great role in the involvement of the project team members for project success.

  It is analyzed that due to implementation of NFC device, it is found that the sales of the organization enhance by 30%. In addition to this, it is found that the due to the use of NFC device, the customers are happy as well as satisfied. The device not only enhances sales but also lower expenses, reduces the need of staff and can be able to communicate properly with the customers.

 It can be concluded that with the utilization of NFC device, the retail business can be able to attract more number of customers and have enhances their sales. It is also identified that the customers enjoy the service that is offered with the help of NFC device. In spite of the advantages it is quite necessary to follow the recommendations that are as follows:

• It is necessary to keep the touchpoint on the device where the antenna of NFC device is present
• It is necessary to utilize NFC forum for clearly indicating the support
• Proper enabling of network carrier

Risk	Description	Impact	Probability	Impact
Improper design	Due to improper design, the device functionality can get affected negatively	High	Medium	It is quite necessary to create the design properly
Budget shortfall	Due to shortfall of project budget, the progress of the project can be obstructed.	High	High	Earned value analysis must be undertaken for estimating the project budget properly.
Improper development of tag detection	Due to improper development of tag detection, the NFC device will not work properly.	High	High	It is quite important to implement the tag detection feature properly.

The duration of the project is provided in the table below:

WBS	Task Name	Duration	Start	Finish
0	Implementation of NFC device	90 days	Wed 15-08-18	Tue 18-12-18
1	Initiation phase	12 days	Wed 15-08-18	Thu 30-08-18
1.1	Development of business case	3 days	Wed 15-08-18	Fri 17-08-18
1.2	Undertaking feasibility study	4 days	Mon 20-08-18	Thu 23-08-18
1.3	Establishing project charter	3 days	Fri 24-08-18	Tue 28-08-18
1.4	Appointing team members	2 days	Wed 29-08-18	Thu 30-08-18
1.5	Milestone 1: Completion of initiation phase	0 days	Thu 30-08-18	Thu 30-08-18
2	Planning phase	15 days	Fri 31-08-18	Thu 20-09-18
2.1	Development of project plan	3 days	Fri 31-08-18	Tue 04-09-18
2.2	Developing resource plan	4 days	Wed 05-09-18	Mon 10-09-18
2.3	Developing financial plan	3 days	Tue 11-09-18	Thu 13-09-18
2.4	Development of risk management plan	2 days	Fri 14-09-18	Mon 17-09-18
2.5	Development of communication plan	3 days	Tue 18-09-18	Thu 20-09-18
2.6	Milestone 2: Completion of planning phase	0 days	Thu 20-09-18	Thu 20-09-18
3	Designing phase	12 days	Fri 21-09-18	Mon 08-10-18
3.1	Contactless reader design for the device	4 days	Fri 21-09-18	Wed 26-09-18
3.2	NFC reader antenna design	3 days	Thu 27-09-18	Mon 01-10-18
3.3	NXP portfolio design	5 days	Tue 02-10-18	Mon 08-10-18
3.4	Milestone 3: Completion of design phase	0 days	Mon 08-10-18	Mon 08-10-18
4	Implementation phase	32 days	Tue 09-10-18	Wed 21-11-18
4.1	Initialize CR95HF & MCU serial interface	5 days	Tue 09-10-18	Mon 15-10-18
4.2	Selection of protocol	6 days	Tue 16-10-18	Tue 23-10-18
4.3	Building STM32F4Discovery Board	4 days	Wed 24-10-18	Mon 29-10-18
4.4	Connecting CR95HF- NFC reader	6 days	Tue 30-10-18	Tue 06-11-18
4.5	Developing Tag detection & identification	5 days	Wed 07-11-18	Tue 13-11-18
4.6	Option for transferring tag data to NFC reader	6 days	Wed 14-11-18	Wed 21-11-18
4.7	Milestone 4: Completion of implementation phase	0 days	Wed 21-11-18	Wed 21-11-18
5	Testing phase	7 days	Thu 22-11-18	Fri 30-11-18
5.1	Testing frequency response	2 days	Thu 22-11-18	Fri 23-11-18
5.2	Testing Rx and Tx parameters	2 days	Mon 26-11-18	Tue 27-11-18
5.3	Testing performance	3 days	Wed 28-11-18	Fri 30-11-18
5.4	Milestone 5: Completion of testing phase	0 days	Fri 30-11-18	Fri 30-11-18
6	Closure phase	12 days	Mon 03-12-18	Tue 18-12-18
6.1	Post project review	4 days	Mon 03-12-18	Thu 06-12-18
6.2	Stakeholders sign off	3 days	Fri 07-12-18	Tue 11-12-18
6.3	Documentation	5 days	Wed 12-12-18	Tue 18-12-18
6.4	Milestone 6: Completion of closure phase	0 days	Tue 18-12-18	Tue 18-12-18

References

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