Discuss about the Anglican Retirement Villages.
The impact of information technology has resulted in facilitating the ease of operations for the business organizations (Aronson, Shenhar & Patanakul, 2013). It has been useful for integration of operations of healthcare industries and for the development of information system for easing the record keeping facility of the patient’s record. The use of IT has been analyzed for keeping track of the various services and technological equipments for making an affordable and accessible business process development technology.
The report has been made for analysis of information technology and its uses in the healthcare business organization. The organization selected for the study is Anglican Retirement Villages (ARV). The report has pointed out the various applications and advantages of Medication and Care Management System (MCMS) for the operations at Anglican Retirement Villages (ARV). The last section of the report consists of risk factors and their mitigations strategies of the use of Information Technology at the selected organization.
According to Baskerville and Wood-Harper (2016), the main reasons behind the implementation of the Information Technology in the healthcare industries are increased load of information processing, improvement of efficiency, and best service provision.
Increased Load of Information Processing: The development and foundation of new and improved technology has resulted in increasing the number of operations at the healthcare industry (Bilbao-Osorio, Dutta & Lanvin, 2013). The various tools and equipments at the healthcare system include the processing of various types of information such as personal information, symptoms of disease, medical treatment history, and ongoing treatments of the patients.
Improvement of Efficiency: The development of technology has made the system more advanced and provides more efficiency of operations (Bloom et al., 2014). The time required for processing any information and developing treatment for them can be achieved by the use of information system.
Best Service Provision: The use of information system has helped in providing best treatment facilities to the patients (Bonham-Carter, 2014). The information system provides the benefit of faster results as the data and information has been stored in an integrated database.
Comprehensive structure: The use of Information technology has been able to supply the comprehensive structure to the health care industries. The manual data recording has flaws like error of redundancy and misinterpretation that can be omitted by using the information system (Cassidy, 2016). The structure of the information system is comprehensive that allows automatic data recording facility.
Speed of operation: The information technology has been largely helpful for increasing the speed of information processing and access. The information technology would assist the doctors for faster processing of data and acquisition of supple information that can help in treatment of the patients.
Reduction of risk in tests: The information system would help in optimizing the processed involved in the risky test by supplying necessary data and symptoms for the patients (Cornford & Shaikh, 2013). The vast storage and faster data access would also reduce the need for performing the tests again while treating the patients.
The MCMS system is an IT infrastructure that helps in faster data transfer for the healthcare (Team, 2013). The MCMS system implementation in healthcare industries requires components of software, network, hardware, and data. They have been described in the following paragraph-
Cost estimation and planning: The development of MCMS at ARV would require proper budgeting and cost estimation for implementing the system. The project planning and scheduling consists of making a budget for the system. The MCMS budget would comprise of expense on software, hardware, premise, salary of the team, and others.
Software installation: The software consists of the programming codes and application programs that would be helpful for providing the use of devices and components at ARV. Software can be classified into system software or devices software and applications (Dahlstrom, Walker & Dziuban, 2013). The various healthcare devices like X-ray, cardiograph machines, and other machines require the device software and operating system for functioning and operating.
Network designing: The network access at the healthcare has been implemented for connecting the devices on the single accessible platform. The network access can be installed by using LAN or WLAN connection for the devices of ARV (Davenport, 2013). It is important for keeping the devices and equipments of the healthcare on a single database platform so that the data can be accessed from any place.
Hardware equipments: Hardware is the tangible objects that can be touched and it helps in running the programs or the processes. Objects like machine, equipments, computer devices, monitor, and printer act as the hardware components of the information system made for the healthcare organization.
The ARV has deployed the Information technology for improving their operations and processes (Team, 2013). The Medical Care System has provided many benefits to the healthcare operations at ARV such as faster services and better treatment for their patients.
Maintenance of patient’s record: The use of information technology would help in maintaining records for the patients. The records kept in the MCMS would be helpful for providing the services of the treatments (Davies et al., 2013). The records would be accessed for treating the patients and forming analysis of the treatments for the operations of the ARV.
Monitor the patients: The use of information technology would ease the operations of monitoring the patients and providing treatments to them at the ARV. The information technology would provide the analysis of vital signs and symptoms of the patients to monitor the patients 24/7 with the help of IT devices and equipments.
Performance of tests: The computerized tests and X-rays have been helpful for providing the benefit of safer and quicker tests and x-ray reports to the doctors of ARV. The computerized testing has increased the quality, accuracy and pace of delivery of the reports.
Further development: The information technology has been helpful for improving the processes and operations for the ARV. The infrastructure of the information technology would be helpful for processing the current data and provide the further development of the system (Friedman et al., 2013). The continuous innovation in the Information technology would help in future development of ARV.
There are many benefits of the IT MCMS for different operations of ARV that have been explained below:
Scalable Automatic Data Storage: The use of information system has provided the ease of automatic data storage for the data stored at ARV. The information system has been helpful for providing the automatic data storage system (Galliers & Leidner, 2014). The doctors and other stakeholders of ARV does not have to manually store the data in the database system.
Secured Information System: The information technology has made the information system of the ARV more secured and private. The patient’s record, personal information and resources information can be kept secured at ARV. According to Hwang and Lim (2013), the privacy of the stakeholder’s personal data is very important as it protects the data and information from external infiltration and misuse.
Effective Communication: The use of Information technology would be helpful for providing the benefit of effective communication at the operations of the ARV. The treatment and care of the patients has been improved with the development of effective communication in the healthcare. According to Webster (2014), the information system has become the fastest way to transfer information and data for developing the communication.
Hence the information technology has provided many other benefits like stakeholder’s engagement, wireless data transfer, and expanded recognition among individuals for ARV. It has improved the process of treatment and care of the patients at the ARV.
The information technology brought the benefits of faster data processing, scalable storage system, improved performance of treatments, and unparallel communication at ARV (Ibrahim et al., 2013). However, the deployment of the information system technology has not been limited to benefits. The information system has brought some issues like delay of operation due to design flaw, hardware/software failure, and unauthorized access in the main system database. The risk factors have been explained below-
Design Flaws: The designing phase of the information system is very crucial and a small mistake while making the design would result in causing major flaw (such as system lockdown) in the system (Kellermann & Jones, 2013). The design flaw would lead to the slowing of the process of treatments of patients. It would result in delay of the patient’s treatment and care at ARV that would ultimately affect the health of the patients.
Hardware/Software Failure: The hardware or software flaw would result in causing immense failure of the system functionality (Schwalbe, 2015). The hardware malfunctioning and software crash would result in hindering the treatment process and analysis of the patient’s care. The various tests and treatment processes are all dependent on the functionality of the devices and equipments at ARV.
Unauthorized Access: The unauthorized access is the most primary security risk issue for the information system (Stair & Reynolds, 2013). The ARV would have to face the unauthorized access in their main database system. The patient’s record, personal information and resources information can be hacked by using the advanced hacking tools and features. It would violate the confidentiality and right to privacy of the information at ARV.
Hence, proper steps should be taken for dealing with the issues and risk factors of the information system at ARV.
The risk mitigation strategy for the ARV includes four main processes and they are risk identification, risk impact assessment, risk prioritization, and risk mitigation (planning, implementation, and monitoring) (Sweis, 2015). The risk mitigation have been shown in the figure below
The risk mitigation strategy consists of priority matrix that can be used for prioritizing the risk factors and developing the handling options for the risk factors (Sweis et al., 2014). The priority matrix consists of five options like assume/accept, avoid, control, transfer, and watch/monitor. The functions of the risk factor have been explained below-
Assume/Accept: The assume factor would be based on the particular deliberate risk of the operation. The risk factor would require special effort for dealing with the system risks.
Avoid: the programs have to be avoided for dealing with the flaws in the program requirements and constraints. The adjustment and accommodation would be change from the adjustment of the technical requirements.
Control: The control is used for implementing the actions for minimizing the actions of the risk and its likelihood.
Transfer: the risk factors would be dealt by employing the responsibility and authority to some other individual.
Watch/Monitor: The risk factors can be monitored for minimizing the impact of the risk and the nature.
Conclusion
It can be concluded from the report that the advancement of the medical processes had been due to the influence of the information technological development. The information system that has been used in healthcare can be improved for providing the safety, better efficiency, and potential improvement for the operations of healthcare industries. The report had provided the review of the IT developed medical care management system for the ARV. The risk mitigation strategies had been provided for dealing with the risk factors and it includes risk identification, risk impact assessment, risk prioritization, and risk mitigation (planning, implementation, and monitoring). The information system and technology had been implied for the development of the healthcare industry.
References
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