Identification of Consumer Buyer Characteristics
i. Level of Involvement of Consumers who Purchase the Product / Service
Who |
Boost Juice targets the young market people who are not only active but also have moving lifestyle (boostjuice.com.au, 2018). The firm captures the attention of the target market through stating various facts about the benefits of the drinks. It also tries to attract the customers through the names of drinks like Mango Tango thereby seeking the attention of the person gifted athletically. The target market of the firm aimed at both the genders and it was visible from the names allotted to the drinks. The names of the drinks for the male sounded manlier like ‘Energy Lift’ and ‘Gym Junkie’. Drinks targeted towards the females had feminine names like ‘Raspberry Relief’. |
What |
The consumers bought fresh, quick and nutritious juices having higher quality and no addition of artificial flavors (boostjuice.com.au, 2018). With the emergence of health conscious people, Boost Juice introduced a newer range of the bottled juices, healthy snacks and frozen yogurt and made it available at the supermarkets. The firm believes is offering a juice or smoothie that not only tastes good but also meant for health conscious people. |
Where |
The consumers either make the purchase from the selected stores selling Boost products or make a purchase from the supermarket. |
When |
The delicious as well as the nutritious juices and smoothies offered by Boost is derived from the either fresh or frozen fruits and vegetables that make it an ideal choice at any time of the day and especially after exercise after exercise. |
Why |
The firm offers a wide range of freshly made fruit juices and smoothies considering the different nutritional requirement of the target customers. The products of the firm finds a preference amongst the customers due to its varied range that includes low calorie smoothie and juices for a person who do not exercise to a Green Range targeting the people preferring more antioxidants and nutrients. |
How |
The differentiation of Boost Juice Bars from its competitors lies in delivering better, healthier and nourishing drink for the body. In other words, the products of the company help in adding natural nutrition there by making it more healthy and nutritious. |
ii. Situational, Psychological and Social Influences on Buying Decision Process
Situational Influence: This refers to the impermanent conditions that impacts how the consumers behave. It is primarily concerned with whether the consumer really purchases Boost’s product or other supplementary product or they do not purchase them at all (Jung, Yan & Eckman, 2014). These factors acts as important interfering variables amongst the moderately unvarying family framework and behavior related to buying decision.
Psychological Influence: The psychological influence refers to consumers’ behavior based on the needs, perception, attitudes, personality, learning, lifestyles and self-concepts (Mohan, Sivakumaran & Sharma, 2013). Needs are seen to motivate the buying behavior. Perception on the other hand refers to the selective behavior where the human mind is able to view the world and information that reaches it results in defining the base of perception that takes the ultimate decision. Advertisements put forward the commercial message that convinces the consumers in trying the Boost products.
Social Influence: This refers to the influence of the family, social class, opinion, subculture and culture (Servaes & Tamayo, 2013). The influence of the social factors is reflected in the activities and actions of the undertaken by the consumers in making a purchase. Amongst, all the social factors the consumer’s family and culture plays a key role since they contributed in shaping the consumer behavior and attitude.
iii. Eight Types of Market Segmentation of Boost Juices
Market segmentation enables Boost Juice Bars in identifying the market it must tailor for it freshly made smoothies and juices based on the consumer behavior, characteristics, income and need (Canhoto, Clark & Fennemore, 2013). Some of the potential segments of the juice market:
However, the most profitable target group for Boost Juice Bar would be 24-35 year old men and women who are independent but also earns a decent living and is increasingly health conscious(7). Some of the characters include:
Demographic: Boost Juices specifically the consumers within the age group of 25 to 35 years of age as they are young, moving and prefers a healthier alternative. According to the Australian Health Survey close to 1.6 percent of females consumes vegetable and fruit juices as oppose to 1.5 percent males.
Geographic: Boost Juices operate mostly in the populated urban areas located within enclosed environment like shopping centre thereby by making the products accessible to the consumers and under the same menu.
Psychographic: Boost Juices introduce products with unique naming to tickle the psychology of the buyers.
Behavioral: Smoothies and juices made from fresh fruits and vegetables have higher nutritional value and antioxidants and are highly preferable by the highly health conscious buyers.
Socio cultural: In a nation facing too much of obesity, Boost Juices are on the mission of making juices healthier. It offers a lower calorie of smoothies and juices along with a green range that offers more anti oxidants and nutrients.
Economic: Boost Juices offers products at a price range afforded by the targeted segment(8).
Related Segmentation: To encourage more consumers, Boost Juices uses fresh fruits and vegetables containing fructose and higher amount of vitamins and minerals for healthy bones and gut health.
Benefit Segmentation: The price in combination to the health choices put forward by juices and smoothies of Boost Juices has boosted its sales.
Hybrid Segmentation: Boost Juices offers every variety of juice for satisfying the needs and encouraging a healthier lifestyle irrespective of education, occupation and lifestyle.
d. Buyer Persona
Positioning Statement:
To the young health conscious people, Boost Juices provides highly nutritious and delicious fresh juices and smoothies with no additional flavors.
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f. Positioning Map:
References:
Canhoto, A. I., Clark, M., & Fennemore, P. (2013). Emerging segmentation practices in the age of the social customer. Journal of Strategic Marketing, 21(5), 413-428.
Jung Chang, H., Yan, R. N., & Eckman, M. (2014). Moderating effects of situational characteristics on impulse buying. International Journal of Retail & Distribution Management, 42(4), 298-314.
Mohan, G., Sivakumaran, B., & Sharma, P. (2013). Impact of store environment on impulse buying behavior. European Journal of Marketing, 47(10), 1711-1732.
Servaes, H., & Tamayo, A. (2013). The impact of corporate social responsibility on firm value: The role of customer awareness. Management science, 59(5), 1045-1061.
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