All of Boots Corporation’s pharmacists and pharmacy technicians are trained by experts and in addition the company provides online materials which means, staff continues to learn and develop their knowledge on health and safety measures. Moreover, the company engages itself in community activities, where they organize and run healthcare promotion events so as to get to know better the needs of the people in the local areas and also create more awareness on health and safety measures to all people concerned. (Glisson, et al., 2012) In addition, Boots Chemist Corporation have partnered with Macmillan Cancer Support where they provide information and support to the people who are infected with cancer in United Kingdom. Their main agenda is to ensure that no one suffers because of cancer, at least those infected should learn how to control it. Boots Chemist Corporation has introduced Boots Macmillan Information Pharmacist role where their main agenda is to give information and support to the cancer patients. The pharmacists are people within the community and are sponsored by Macmillan. They advise people and support them on health and safety measures concerning cancer and other diseases.
Boots Corporation has also updated their health and safety policy for clearance and easier understanding to the customers, the pharmacists and all concerned. The policies include principles of the approach of safety and health measures, how to strengthen culture of safety, its importance, safety governance and learning of all investigations conducted on health and safety measures. Boots Chemist Corporation has increased their follow up of health concerning risks and also it has taken the action of reviewing health measures regularly from time to time through a government group in the UK.
Retail Safety Steering Committee is one of the two important strategic groups of steering up health and safety to its participants. The other group is the Nottingham Site Steering Group chaired by Director of Logistics who helps to make sure safety and health measures are properly checked and right people are put in place to prevent risks occurring. Boots Chemist Corporation have also developed safety culture plan which teaches managers how to integrate safety into everyday activities, in working and also to make sure that regular communications share lessons to their customers. The safety culture plan also seeks ideas from employees on methods they can use to boost their safety and that of their clients. It also ensures everyone in the company takes part in learning safety and health measures. (Taylor, 2010)
At Boots customers’ health and safety is their priority. They make their customers feel good by protecting them from harm with the help of skilled pharmacists in providing services like, retail therapy and Botanic bubbles bath. The company also ensures the people who work for it are healthy by helping them to have happy and healthy lifestyles. A report on the level of safety and health was done and these are the findings that prove Boots have the responsibility of taking care of its employee’s health. The findings were as follows:
Boots Chemist Corporation, has also come up with safety and health measures to their employees as follows; (Boyle, 2015)
It strives to improve good working conditions to employees.
The employees are encouraged to cycle to work for their benefit. During their bike week to work, the company gives advice on health, organizes sports on bike racing and also buys bikes for the employees.
The company offers cheaper eye checkups, spectacles, contact lenses, cheaper vaccines and other health services which clearly show health is a major concern for Boots Company.
The Boots Company has Safeguard and Prevent Policy which help the colleagues to stay safe from harm at work. It also gives direction to employees when at risk of harm. The policies are displayed on noticeboards. The company also tries to raise awareness on stress management through social media where they upload the documents for the workers. The program include; lessons of avoiding backs problems, by observing correct sitting postures while at work through the Boots website and the e-learning program.
Boots Chemist Corporation also aims at protecting its customers and employees from harm. It protects clients, employees, the public and suppliers from harm through Active Care and Feel Good Opportunities. Boots believes that no one should be injured or suffer ill-health as a result of working, visiting or shopping with them. Every area of business is exposed to competent safety and health measures as recommended by the government.. Boots has Boots Safety Standards and best practices which help to ensure that premises and equipment have active risk assessments and training programs. It also has safety behaviors which includes never walking past less than the best will be expected of anyone who works for Boots. The senior leaders at Boots embed this culture by ensuring people’s safety to be the heart of the business.
Moreover, everyone at Boots is asked to play their part in sustaining a culture of active care and of proactive safety, even when faced with tough choices. Boots has also seek ways to perfect their approach by effectively learning from incidents that happened on safety. They take their time to investigate safety incidences and share lessons so that no one will suffer again in future. Boots also seek advice from those working in harm prone areas and they share the knowledge to others so that everyone can prevent any occurrence of risk.
In addition, there is safeguarding and preventive measures at Boots. Their vision is to be the best in provision of pharmacy products and services. Choice for pharmacy, and also to be caring to all people, customers and communities everywhere. Boots does everything to make sure those colleagues and customers are safe. At Boots it’s everybody’s responsibility to safeguard and prevent each other from harm. Boots has also come up with ways of checking behavior change in each and every one at Boots during working hours. The checking of behavioral change is aimed at preventing injuries. The following behavioral changes acts as a guide;
Boots encourages everyone to be on the look of those they work with. Moreover, Boots love to engage in community support and therefore they create some funds to sponsor some charities organizations or schools on safeguarding and preventive measures. Colleagues at Boots are encouraged to take the following measures once they notice their workmates are not okay;
Boots Chemist Corporation’s Approach on Equility and Diversity in Workplace
Boots Chemist Corporation encourages team-work and equality in their organization. They give the best shopping experience and customers wants through a motivated staff working together as a company. Boots offers great training and development to its staff. The company makes sure that the workers’ careers develop and progress as they work. Employers allows colleagues to learn through both formal learning and during job activities. (Brown & Lent, 2013) Examples of the learning Boots provide to its workers include;
Boots also engages itself in development of future leaders by providing development programs across all their stores to support leaders to the best they can. Boots offers development programs for those colleagues identified to be having a high potential in leadership. (Rothstein & Burke, 2010) Boots also supports inclusion and diversity. This is by letting everyone contribute in ideas whether in stores or support office. This generally makes Boots a fantastic place to work at. Boots supports diversity by recruiting and a diverse combination of employees who are representatives of different type of people in local communities. This enables Boots to be t exposed to different ideas and knowledge therefore, it gives a wide mix of products. (Bell, 2012) This clearly shows Boots is diverse;
In 2012, Boots Chemist Corporation introduced ‘Dignity at Work’ policy which ensures all employees respect the law and represent all diverse range of UK communities. Boots also organized diversity and inclusion day in Feb 2013.It invited guest speakers from leading companies to talk to the employees concerning diversity and inclusion. The employees were taught on new ideas and plan for inclusion and diversity. It also led to improvement of various programs to employees.
Boots also introduced Women in IT in order to engage women and also to provide mentoring opportunities to all genders as a way of giving back to the community. Boots also has associated itself with community service activities like ‘Opportunity Now’ and ‘Race for Opportunity’ which centers on gender and race equality. (Anon., 2018)
Boots Chemist Corporation adheres to the United Kingdom’s laws and regulations concerning work. For instance, through its policy on equality and diversity, it adheres to the Equality Act 2010, which ensures employers and employees do the right activities at their workplaces by making the working environment suitable to all. (Wadham, et al., 2012) The Equality Act 2010 provides equality for the disable in their recruitment. Boots Chemist Corporation ensures the Act is put into practice by including the disable in their recruitment. Boots also work in accordance with Equity Act 2010 by providing equal pay to both male and female workers. Boots Chemist Corporation also complies with the nine areas Equality Act 2010, which provides protection in the following categories;
Boots Chemist Corporation also align itself in accordance with the Health and Safety at work Act 1974, which provides protection of employer, employees and also the public from workplace dangers. (Smedley, et al., 2013) The Act states that an employer, employee or self-employed person is responsible for the health policy by making workplaces safer and happier to work at. Boots adheres to Equality Act 2010 and Health and Safety at Work Act 1974 by making equality, diversity, health and safety to be their priority at work.
Diversity, equality, health and safety policies matters a lot in an organization, this is because they make an organization to gain a competitive advantage in business and also creates more profit to the organization by creating a large customer base to its sales. They also attract diverse professionals therefore, driving innovation of Boots Chemist Corporation. Diversity promotes individuality in the organization. This is because each member of the organization is given a chance to contribute to the organization ideas in bringing solutions to challenges of the company. Employees come up with different ideas on how to increase productivity. (Gause, 2011)
Moreover, diversity brings different talents under one company; therefore, Boots Company is usually equipped with different approaches in solving their business challenges. Diversity also builds the Boots Company’s reputation. It makes Boots a desired place for employees to work at. (Tulshyan, 2016) Diversity at Boots also has led to creativity in solving business challenges. This is because it has different type of employees with different type of skills and therefore, situations are handled differently and in a desired manner. Diversity also leads to personal development and growth to the employees. This is because the employees get to meet different people in the company and end up learning new ideas and connect professionally with the other employees. (Williams, 2013)
Equality on the other hand, helps Boots to retain the best employees. This is because the employees are treated with no discrimination and therefore, they feel happy and satisfied working at Boots. Equality also creates good working relationship between employees. (Elcock, 2010) This makes Boots to be more productive as everyone becomes more willing to work without push. Equality also increases performance in the organization. This is because all employees are satisfied and therefore, deliver their duties perfectly. (Wilson, 2013) Equality also creates a wide customer base. This is because more customers are appealed by equity in the organization. Different and diverse customers get to visit the firm and therefore, Boots automatically make more sales. Equality also leads to lawsuit protection since regulations at workplace support equality therefore, Boots will not be violating the law when it ensures equality is observed. Equality also gives employees same opportunities and therefore, they get a chance to develop and grow their skills. (ELborgh-Woytek & Newiak, 2013)
A health and safety policy measure has also many impacts to the organization. It reduces absenteeism due to sickness at work. This saves the business on the costs and manpower since the employees will always be available to perform their duties. (Hughes & Ferrett, 2013) Safety and health policy also saves insurance premiums and also costs on accidents. This therefore, reduces the operational cost of Boots Company. When Boots keep its employees safe and healthy it reduces their worker’s medical expenses, insurance costs and payout for returning to work. This automatically, increases efficiency and productivity of the firm therefore, making it successful. (Elearn, 2012) In addition a good health and safety policy helps workers to be committed and thus Boots will achieve its objectives since all workers will be productive. It also reduces workplace injuries and illness. This enables the organization to save costs that would have been used to compensate those injured and also ensures proper allocation of resources of in the health and safety sector, this is because employees get to account efficiently for the resources given to health and safety department. This leads to risk management as workers will be able to understand and eliminate risks from occurring. (Tourrette, et al., 2010)
Internal and External Factors Affecting Equality and Diversity; Health and Safety Policies
One of the factors that determine the level of equality, diversity and health is the way reassessment of job requirements for the leadership is done. Equality and diversity begins with the leadership, if there are no women at the senior leadership team, then there is no way equity and diversity can be promoted. Another factor that affect health and safety policy is the access of equal opportunities to workers. If some members in the firm are insured and others are not, then there is no way health and safety will be available to all employees, also if only women are given promotion opportunities then there will be no equity. (Thompson, 2017)
Moreover, the way evaluations are administered. Employees should be judged on their behavior and not their personality. Interviews should be the same both to the male and female candidates. (Conley & Margaret, 2014) In addition, all employees should be coached equally. Managers should not be afraid of critizing women when they mess up at workplaces and the same should apply to male workers. Other factors affecting safety includes physical aspects such as doors and window which should be suitably constructed and fitted with safety devices.
Moreover, specific hazards like asbestos which causes most fatal disease to employees should be controlled. (Oury, et al., 2014)Another factor is the arrangement of work area and working tools which should enable employees to work smoothly and in safety. Offices should have sufficient space, enough lighting and cleanliness of the work area. (Everett-Nollkamper, 2013) Moreover maintenance and repair should be done more frequently and also routes of safe movement and emergency exits should be provided.
Conclusion
A successful corporation needs to make health, equality and diversity as their main objective at workplace. The end-result is usually success and growth of the firm. This is because skilled employees will be ready and willing to work for the corporation as it observes equality and diversity. The customers also increase when they discover that the corporation considers their health and safety as their priority. This can clearly be illustrated at Boots Chemist Corporation which has benefited from this. It is also clear that equality, diversity, health and safety have contributed in effective strategic management at Boots. Therefore, Chemist Corporations have the responsibility of taking care of both their employees and customers as guided by the Health and Safety at Work Act 1974 and Equality Act 2010.
References
Anon., 2018. Boots-UK. [Online]
Available at: https://www.boots-uk.com/corporate-social-responsibility-what-we-do/workplace/(last accessed 5th May,2018)
Baran, R. & Galka, R., 2016. Customer relationship management. s.l.:Taylor and Francis.
Bell, M., 2012. Diversity in organizations. Ohio: South-Western College.
Boyle, T., 2015. Health and safety: Risk management. s.l.:Routledge.
Brown, S. & Lent, R., 2013. Career development and counseling. s.l.:Hoboken: Wiley.
Conley, H. & Margaret, P., 2014. Gender Equality in public services. s.l.:Routledge.
ELborgh-Woytek, K. & Newiak, M., 2013. Women, Work and the Economy. s.l.:International Monetary Fund.
Elcock, G., 2010. How to get an equality research analst job. Herts: Ecademy Press.
Elearn, 2012. Managing Health, Safety and Working Environment. s.l.:Routledge.
Everett-Nollkamper, P., 2013. Fundamentals of law office management. s.l.:Cengage Learning.
Gause, C. P., 2011. Diversity.Equity and Inclusion Education. Rotterdam: sense publishers.
Glisson, C., Sowers, K. & Dalmus, C., 2012. Social work practices with groups, communities and organizations. s.l.:Hoboken:Wiley.
Hughes, P. & Ferrett, E., 2013. International Health and Safety at work. s.l.:Routledge.
Oury, T., Sporn, T. & Roggli, V., 2014. Pathology of Asbestos. s.l.:s.n.
Rothstein, M. & Burke, R., 2010. Self-management and leadership development. Cheltenham: Edward Elgar Pub.
Smedley, J., Dick, F. & Sadhra, S., 2013. Oxford handbook of occupational health. Oxford: OUP Oxford.
Taylor, J. B., 2010. Safety Culture. Surrey: Ashgate.
Thompson, N., 2017. Promoting Equality:Working with diversity and difference. s.l.:Macmillan International Higher Education.
Tourrette, T. L., Loughran, D. & Seabury, S., 2010. Occupational safety and health for public employees. Santa Monica: Rand Institute for civil justice.
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Wadham, J., Ruebain, D. & Robinson, A., 2012. Blackstone’s guide to the Equity Act 2010. Oxford: Oxford University Press.
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