Discuss about the Building An Idea Of The Innovation Lending.
The user innovation can be referred to as a basic idea which leads users of different services and products in order to launch innovation idea better than the producers. The exact explanation of the term can be letting the users to drive the concept of innovation as a medium to push the different sectors of the innovation beyond the boundaries of the lab [1]. The main process which is related to the innovation sector involve development of services and product without the involvement or assistance of the producers. Innovation which are put forward by the hard work of individual in order to put forward innovating ideas can be considered to be an important change in the process of the innovation sector after the revolution of the industry.
The main focus point of the report is building an idea of the innovation lending the focus towards the basic concept towards case study related to the issue. The main points which are taken into consideration is the different elements which should be taken in the mind in order to initiate a process of innovation.
Innovation topic can be related to any sphere taking into consideration the basic idea of innovation. The following example would directly put emphasis on the aspect of user innovation in different sectors.
The main point of emphasis which should be enforced while incorporating a case study is the concept of innovation and how the concept can be applied to the real life in order to achieve technological advancement. Following there are two case studies which depicts the innovation sector and different platforms which should be kept in mind while initiating the process of innovation.
Case Study 1: in the first case study the company TEK system is taken into consideration. The company supported the overnight overflow of the ticket for 350 customers and more. With the support the client was positioned to continue the improvement in the sector of the customer satisfaction, reduce the bag logs and increase the business overall. The client had been facing a big problem regarding to the ticket volume which was expected to increase on a daily basis. The information technology team was mainly responsible for the ticket resolution, they worked round the clock to resolve the problem. Although the overnight local team provided excellent support but on the other hand they become quickly overwhelmed by the volume of ticket which flowed into the system.
TEK systems very much successful in delivering the off shore data centre support with the intention of enabling the client a better system of the management of the volume of the tickets and on the other hand help subsequently the sector of the improve end satisfaction which is related to the customer. This initiating this support they had enabled [2].
Case Study 2: in the second case study the main limelight is focused on Microsoft Dynamics CRM. It served their client across multiple cities which includes sectors of industrial products, government and health care. The solution of the Microsoft Dynamics CRM of the company gave their client a competitive advantage in the automation, improved service to the customers with regards to the issues which are being faced by the management and a better company wise visibility [7]. From the basic out of the box solution to the custom xRM development, the company delivered solution to meet each and every requirement of the client. The Microsoft dynamic CRM is mainly a platform which can be adopted by any company in order to achieve advantage in the difffr4ent sectors related to the advancement of the business.
The OSI system, Inc. is mainly a provider of the specialized system related to the electronic. The company follows a basic strategy in order to develop the solution s to the customer in a timely manner [2]. To keep in pace with the with the business growth and the expansion in the global sphere, the company required a scalable architecture that could serve the business goals of the organisation. The Microsoft Dynamics CRM platform was incorporated by the company which gave them the flexibility relating to the platform. The implementation gave the information technology team a fully integrated customer service tools which was fully connected, which mainly involved the team members to be very much quick and access efficiently and act upon the data which can be termed as crucial – thus increasing the concept of satisfaction of the customer and customer service effort [8].
The key point which should be taken into consideration taking into account in order to pursue and put forward the innovation are. First the strategy of the innovation has to be very much inspiring and should be depicting the future stated of the company who is involved in the process. this can be considered to be very much high bar as it rules out the single minded incremental of the add- ones related to the business. This makes the organisation to think higher. The literature which is related to the innovation strategy should mainly be derived from the corporate strategy. The concept of the possibilities and the opportunity can be formulated for the basic growth on the other hand makes explicit choices regarding the role of the innovation [2].
The second point which should be taken into consideration is that the concept which is related to the innovation should be ambitious in terms of initiating the basic break away from the mere competitors, create a new space and beat the competitors. It should be taken into consideration that the innovation strategy which are mainly incorporated fail to deliver the truly sustainable competitive advantage which can be mainly be derived by performing of the overall market growth and exceeding the profit margin [1]. The profit margin exceeding should be considered very much essential which should be a main point of emphasis.
The third point which should be considered is the development strategy should be open. The term open in this concept means bringing the outside in and working under a proper assumption of the innovation project. The statement gives a very proper idea about how the companies should open up and avoid the mere setting [10]. At the same time, it should be taken into consideration that it is not to be mistaken as a mere excuse for the falling to come up with greater strategy related to the innovation which is based upon internal ideas and conviction.
The above stated strategy can be incorporated with the above stated case studies. To be very much precise it can be strategically being involved in any case study which are involved in the innovation aspect. In any aspect the innovation should be levied in order to justify the growth of the organisation and gain a competitive advantage over the competitors. The concept of user innovation can be clearly being understood taking into consideration figure 1 which is given below.
In both the case study which is taken into consideration above in order to gain knowledge about the innovation, the concept of reaching a desired goal relating to the innovation are the main goal [9]. The comparative approach which is followed by different personal or organisation are different. The strategy which is to be followed in order to achieve an individual innovation goal depends upon the task which is to completed. Many factors play a vital role in both the cases which are very much common, one being the hunger to achieve the innovation in any field in order to gain competitive advantage over the competitors and to gain advantage in the sector of their own market area.
The main point to comparison which can be seen relating to both the case study is that the Microsoft dynamic CRM is a platform which can be incorporated or implemented by any organisation in order to move a step forward in the sector of initiating an innovation. Taking this into consideration the role of inspiration can also play a very vital role in order to judge the capacity of an individual in order to plan an innovation and execute it and as a result of which gain competitive advantage [9]. ones an innovation is initiated the hunger or the desire to accompany or thrive for another innovation field can dominate the mind of the innovators.
Conclusion
It can be stated from the above report that the innovation aspect can be applied to any field any can come from any person who want to be involved in the sector. The person or the organisation who is involved in the concept should be very much ambitious towards the approach which is intended to be reached. The ambition to move forward in a creative field should be the main priority. Inspiration of the innovation can be gained from anywhere from an innovation which is already done and in place or a sector which is going to be implemented in the near future. The innovation sector should play a play role in the near future bringing into account an advanced approach to the concept of technology and its direct implementation into the real world.
References
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Bogers, Marcel, and Joel West. “Managing distributed innovation: Strategic utilization of open and user innovation.” Creativity and innovation management 21.1 (2012): 61-75.
Fain, Nusa, et al. “Bespoke innovation: filling the gap between classic and user-centred open innovation.” The Design Society, 2017.
Franke, Nikolaus, Florian Schirg, and Kathrin Reinsberger. “The frequency of end-user innovation: A re-estimation of extant findings.” Research Policy 45.8 (2016): 1684-1689.
Gassmann, Oliver, Ellen Enkel, and Henry Chesbrough. “The future of open innovation.” R&d Management 40.3 (2010): 213-221.
Hauck, Mrs Monika, and Christoph Hienerth. “The Role of Bloggers in Business Ecosystems-Investigation of Open and User Innovation Processes in the Fashion Industry.” 14TH INTERNATIONAL CONFERENCE. 2016.
Nielsen, Kristian Roed, Lucia A. Reisch, and John Thøgersen. “Sustainable user innovation from a policy perspective: a systematic literature review.” Journal of Cleaner Production 133 (2016): 65-77.
Strandburg, Katherine J. “Users, Patents and Innovation Policy.” (2016).
Von Hippel, Eric. “Innovation by user communities: Learning from open-source software.” MIT Sloan management review 42.4 (2001): 82.
Von Hippel, Eric. “Open user innovation.” Handbook of the Economics of Innovation 1 (2010): 411-427.
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