Question:
Write an essay on human resources management.
Firstly the company’s core business is to be identified. The firm’s competitors and the stakeholder’s data are needed. Inside the organization the information regarding the roles of the top management to the bottom level management needs to be gathered. The supervisor’s duty is to manage 5 sales executive and report to the sales manager. The daily activities of the sales people needs to be monitored. What type of clients the sales people are dealing with, negotiation process, reporting to whom, maintaining the sales report, providing service to the clients, the performance of each member of my team needs to be monitored. The sales team alignment with the vision, the regulations of the firm needs to be identified. The sales team working style, the relation of the sales people with other workers in the office, the feedback from the sales people about the organization must be gathered.
VIP breakfast sessions and round table meetings with the employees are an excellent way to get an understanding of the work culture which also builds trust and credibility. An open communication with the members through one on one or through email is another way for effective communication. The body language of the employees reveals a lot about an organization’s culture. Some interpersonal and trust-measurement tools are some ways to get an idea of the employees perceptions. Group discussion is another way to get to know each other about the employee’s attitudes towards one another and how they cooperate with each other. The employee’s good work and their behavior must be showcased to other employees in the organization so that the team fosters unity and productivity. The team’s feedback must be conveyed to the top management so that necessary steps are taken to address the employees concern (Griffin 2013).
As Mary is a consistent top performer, so to prevent burnout, some breaks must be scheduled during work hours to gain momentum at work. As the task in editing the design is a hectic task the supervisor can take some of her load by learning from her and do the task. Mary should work for flexible timings as the main motto firm is to show positive results. The other team members must be supportive and encourage her by talking to her, cracking jokes, fun activities so that there is a fun environment to work.
Internally the other team members who are working with Mary needs to be discussed about the said solution. The top management must cooperate with Mary and understand her problems as she is a top performer and letting her to resign will be a loss to the firm. Externally some freelancers or part time employers could be hired as the designing work will not take more than two to three hours.
To boost productivity and foster unity among the team members the best way is to communicate on a daily basis and engage them in various productive discussions, one-on-one sessions, proper training should be imparted, providing the right materials at the right time, investing in right tools, attending seminars and the marketing and the sales team must be aligned with each other.
To improve efficiencies in the sales team, you also believe that you should understand how other departments run within the organization.
Firstly the supervisor needs to articulate the view in general meetings. The supervisor must share his expertise and knowledge at the meetings. Speaking positively about the workers with the senior will help to build trust. The employee’s work needs to be supported. When involving in a project other members of various departments need to be invited to join. Thank you notes must be written to show appreciation to others. Conversations must be initiated by asking various questions. Participation in various activities with others in the organization outside the work will boost strong relationship. Information and ideas must be shared with other employees to boost morale. One needs to introduce oneself a various social events (Cummings and Worley 2014).
Every organization needs to develop some strategies to build good relationship in the organization for creating proper atmosphere. This good atmosphere helps the employees to work properly with satisfaction. In this case we need some steps for inventing good relationship among the workers:
Good performance by the team will lead to increase in business. Increase in business will lead to many referrals from various clients. Through networking many opportunities are bound to come like more leads, collaboration, etc. Networking with top influencers will bring advice and expertise in the domain area. One can raise the level by attending various events, so that one can become more skillful, reliable and supportive human being. There will be increase in confidence. One can create a positive influence over others. Last but not the least one can create friendship that will help in the long run (Child 2015).
Business networking has a great value in case of understanding and gaining knowledge from the success of the others. There are several beneficial aspects of business networking, these are discussed as follows:
Lyn and Lucia approach you about the option of job sharing. Lyn would like to work Monday, Tuesday and Wednesday and Lucia would like to work Thursday and Friday. Lyn breaks down in tears and reveals to you the immense stress she is under at work and home. Lucia explains how they would be more productive and happier if they could job share at BuySmart.
Both employees need to work at home for a certain period as they interact with the clients over the telephone. By working at home they can take care of their family and the travelling costs could be cut down. The top management must provide some benefits to them as they are high performing individuals.
According to the EEO policy, the requirements to change the work arrangements for the employees must be accommodated as the employees can have responsibilities related to parenting and caring. The leaves should be assigned in a transparent and equitable manner. How the work hours should be allocated must be handled in a non- discriminative way. Training should be imparted to all the employees for identifying and avoiding discrimination on the basis of status of the carer (Phillips and Gully 2015).
The supervisor must convey their concerns to the top management and they must be provided maternity leave and medical leave facilities. They should not be burdened with tasks. A clear goal should be planned so that everyone is clear about their roles and responsibilities.
Trust is developed from the reliable actions shown by the members of the organization or management. The member must be committed, cooperative and collaborative with each other. This aspect really contains great value for gaining trust and attention from their employees. According to the context, to solve the problem of Lyn and Lucia, the management or their head needs to decide whether there is any complexity among their employees or not. According to Lucia if they share their work load then, the work will be easier to complete properly. But according to Lyn, she is facing so many problems due to the excessive work load she is not able to do it properly.
According the context, the management should take proper steps by understanding their situation. The trust and risk taking capability is recognized by the top management team, which should implement at the right point of time. When the work load is high and the employees are not capable of taking it, the management should divide the task properly and encourage them for doing the work. The management have to gain the faith, it is totally relevant to the building up trust among the employees, who are facing circumstantial situation.
The organizational culture must be supportive. As the firm is dominated by the male workers they must provide sympathy and take some time out to have an informal chat with them. From the top management to the bottom level everyone must understand the problems faced by Lyn and Lucia. Supportive work culture leads to a successful organization. It should be kept in mind.
There should be commitment and trust from both the end that is the supervisor and the employees. The employees must have some competencies for job sharing so that the tasks get accomplished in time. The supervisor and the employees must have a discussion about the work process and how it will be done. Each employee must be developed in different ways as each task is different and can have different work experience levels, skills and motivation. Everything must be reported to the sales manager and the top management to get advice. Effective communication on a daily basis is must to know the outcomes of the job. Their performance must be reviewed by the head of the department at regular intervals.
Communication is the key for monitoring and reviewing. It not only includes the employees but various stakeholders with whom the employees are interacting. Feedback should be taken from the top management and also the sales manager about their performance and needs to be reviewed. Communication can be done over the telephone, face to face basis, e-mail, video conferencing. The other employees in the team should have a proper communication with the job sharers so that the task gets accomplished in time. Patience is required to handle the situations as the job sharers are working in a different environment as they need some time to settle to get aligned with the office environment.
References
Child, J., 2015. Organization: contemporary principles and practice. John Wiley & Sons.
Cummings, T. and Worley, C., 2014. Organization development and change. Cengage learning
Griffin, R., 2013. Fundamentals of management. Cengage Learning.
Phillips, J.M. and Gully, S.M., 2015. Strategic staffing. Pearson
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