Discuss about the Encyclopedia of Corporate Social Responsibility.
Business compliance is the group of regulatory systems to ensure the ethical and authentic operation, licensing and enforcement of regulation involving every department of the company concerning their functionalities (Capaldi 2013). The following content is about the business compliance plan for a restaurant named Ryder’s Bistro and the strategies to implement those regulations according to the guidance of authority. Initially, the compliance requirement has been identified for making the compliance plan for the new branch of the restaurant. The operational areas and the method of gathering information about respective laws have been discussed. In task2 the operational compliance plan has been made addressing the responsible persons and the implementation policies. Then, the required monitoring system has been planned to ensure the efficient law enforcement. The initial business compliance plan has been modified according to the review and the procedure of announcing and updated policies have been also discussed in this context.
Ryder’s Bistro is a medium sized restaurant situated at Newtown, Australia Street. The restaurant serves various continental foods for both vegetarian and non-vegetarian customers. The restaurant also provides free home delivery services and special promotional discounts for loyal customers. Due to its position beside the busiest street of Sydney, the demand is increasing along with the active customer count. Therefore, being a manager of this promising restaurant the learner decided to another brunch at Casein Street with additional facility that is a Café aiming to extend the product and service range of the organisation by maintaining customer satisfaction level. The learner is the restaurant manager who is responsible for food and beverage departments including kitchen operations. In order to introduce the new bunch to the customer base, the company need to plan and create authorised business compliance with legal licensing requirements food safety issues and monitor it regarding food safety issues related to the operational areas. Apart from that WHS issues as well as employee terms and conditions for food and beverage and kitchen staffs have to be other important concerns. Along with that service of alcohol to customers and other business regulatory requirements will be included in the operational compliance plan for Ryder’s Bistro.
The functional areas which are the major field of business compliance concerns are:
WHS issues related to operational areas:
Work Health and Safety related legislations preserve the healthy and safe work culture of the organisation. In this operational area, the management of Ryder’s Bistro has to improve the safety and security features of the employees as well as their compensation (Smith-Meyer 2014).
Food safety issues related to the operational areas:
For being a restaurant food and safety issue is another essential concern, where the organisation has to ensure the quality and process policies of food and beverage is completely healthy and hygienic for the customers. It also consists of food and safety practices, premises and equipment.
For serving alcohol to the customer Ryder’s Bistro has to go through the Responsible Service of Alcohol compiling with NSSW liquor laws. It requires safe environment while selling supplying and serving alcohol. It also includes strategies for preventing the people from being intoxicated and not serving anyone, whose age is below 18 (Ehnert 2015).
Supplier contracts management supplying goods to the establishment:
In this operational area, Ryder’s Bistro has to maintain all the regulations for supplier contract management and supplying goods with a proper understanding of various contracts and plans regarding this supply chain operation. The agreement policies have to be transparent and according to the purchasing and delivering the materials and equipment as well as the logistic plans.
Employment terms and conditions for food and beverage and kitchen staff:
The employment system and Human Resource Management oriented operational areas need to be as per the regulations of the labour market, wage acts and other recruitment related acts (Robson 2013). The anti-discrimination policies, workplace relations are the major concerns of this operational area.
Other Business-Specific Regulatory Requirements:
There are other operational areas, where the management of the Ryder’s Bistro has to be concerned. These operational areas are local community protection; business contracts, services and employment-related taxation; environmental protection and others.
Non-compliance of any business policies can cause fines ranged from a small slap to million dollar fines that depends on the wrist from ASIC.
Industry specific regulatory bodies can revoke all the licenses of the company.
ASIC often imposes heavy penalties compliance failure with listing requirements like permanent suspension of operational licenses.
Neglecting any criminal activity within the work premises will accuse the Directors for criminally negligent that can lead to jail.
In order to identify the licensing compliance, the sources and authorities for gathering the regulatory information with respect to the six operational areas are listed below.
|
Source of information |
Contacted Authority / Department |
Method of contact |
Related operational area |
|
Work health and safety Act 2011, Insurances for employees, Workers compensation, injury reporting and occupational rehabilitation. |
Administer health and safety laws and advisory board |
Visit, Email |
Work Health and Safety related operational areas |
|
Food safety and Food Standards Australia New Zealand Act 1991 |
The local law enforcement committee, Implementation Subcommittee for Food Regulation |
|
Food and Safety issues related operational areas |
|
Liquor licensing act 1997and RSA, NSSW liquor laws |
Local law enforcement committee, Liquor Licensing Consultants |
Visit, Email |
Service of alcohol to customer and related operational areas |
|
Australian Consumer Law (ACL), Refunds, exchange and cancellation related forms, supplier agreement, consumer contracts |
Australian Competition and Consumer Commission |
|
Supplier Contract management related operational areas |
|
Fair Work Act 2009, Workplace/industrial relations Laws, Discrimination acts, Anti-discrimination involving EEO and Harassment. |
The local law enforcement committee, Australasian Legal Information Institute |
|
Employment terms and conditions for food and beverage and kitchen staffs |
|
Local community protection, land management, land access and protecting neighbours’ lifestyles, Taxation, Residential Tenancies Act 1997, Environmental protection, hazard identification, incident reporting, minimal impact practice, Criminal Code Act 1995 |
Local law enforcement committee, Australasian Legal Information Institute, Department of the Environment’s Profiting |
Email, Visit |
Other business specific regulatory requirements |
|
Advise needed |
Advice they gave |
|
Administer health and safety laws and advisory board |
To submit applications for licensing, to maintain the regulations carefully |
|
The local law enforcement committee, Implementation Subcommittee for Food Regulation |
To collect details regulations chart, to apply for license |
|
Local law enforcement committee, Liquor Licensing Consultants |
To apply for RSA, NSSW license |
|
Australian Competition and Consumer Commission |
To collect ACL regulation sheets and register the business in consumer forum |
|
The local law enforcement committee, Australasian Legal Information Institute |
To register the name of the company in regional authority with operational fields |
|
Local law enforcement committee, Australasian Legal Information Institute, Department of the Environment’s Profiting |
Revalidate the land ownership or rental documentation |
The company Ryder’s Bistro is committed to conducting the business ethically and lawfully. The reputation of the company relies on the responsibilities of the employees and directors and their assurance about highest ethical standards for applicable laws, rules and regulations. Additionally, a portion of the Code of Ethics is applied on the Chief Executive officer, Chief Finance offices, Human Resource Manager Supervisors, Board of Directors and all the employees and staffs of Ryder’s Bistro. Any ambiguity about the rules and regulations should be submitted to the immediate supervisors or the Corporate Compliance Committee. Any employee violating the provisions of this Code of Ethics irrespective of any designation including managing directors will be the subject of penalisation and disciplinary action (Kraus and Sommer 2014).
All the employees irrespective of their designations are considered for maintaining health and safety regulation. Any transportation, internal and external operations such as cooking, handling equipment, serving the customers and others are under the strict law enforcement policies prorating the health and safety measures of the employees within the restaurant premises and duty hours. The company is completely responsible for any unexpected injury to any employees and also commented to provide adequate health and safety operation, occupational rehabilitation and complete financial support for recovery procedure of the injured employee (Ward et al. 2013). All the employees are hereby informed for avoiding any consequences that can cause injury, and the situational discrepancies must be reported to the immediate superior.
Regulatory act: Work health and safety Act 2011
Responsible operation: Insurances for employees, Workers compensation, injury reporting and occupational rehabilitation
Chief regulatory personal: Human Resource Manager
Time of distribution: At the initial stage of employee recruitment
All the serving staffs, cooking staffs and employees of logistic department are informed to strictly maintain the quality and hygiene of processed food as well as the supplied raw materials and operating equipment as per the regulation of food and safety. The food processing, supply and delivery and other associated departments and involved staffs will be considered as completely responsible for any kind of violation of the food and safety regulation. Additionally, all the associated departments are committed to show cause in case of any operational misconduct (Mulo, Zdun and Dustdar 2013). Any kind of situational discrepancies regarding the food and beverage system must be reported to the immediate superior or management board.
Regulatory act: Food safety and Food Standards Australia New Zealand Act 1991
Responsible operation: Suspension of the employee, termination and even reporting the local law enforcement
Chief regulatory personal: Chief Cook, Customer Service Executive
Time of distribution: Before conducting any food and beverage related operation
Regulators to serve alcohol to customer:
All the consumer service employees, serving staffs, bartenders and employees of logistic department are informed to strictly maintain the regulations regarding the licensed policy of liquor transportation, liquor-serving and other related activities as per the Responsible Service of Alcohol compiling with NSSW liquor laws. Serving liquor to an intoxicated person or person less than 18 years of age, are subject to the violation of liquor laws (El Kharbili et al. 2014). Liquor transport, services and other associated departments and involved staffs will be considered as completely responsible for any kind of misconduct. Additionally, all the associated departments are committed to showing cause in case of any kind of violation.
Regulatory act: Liquor licensing act 1997, RSA, NSSW liquor laws
Responsible operation: Suspension of the employees, termination.
Chief regulatory personal: Customer Service Executive, Alcoholic Beverage Executive
Time of distribution: Before conducting any food and beverage related operation
Consumer and Supplier Contract management issues:
All the consumer service employees and employees of the logistic department are responsible to strictly maintain the regulations regarding the licensed policy of Consumer contract and Supplier Agreements. The Management board are committed to admitting the responsibility in case of any issues related to refunds, exchange and cancellation related forms, supplier agreement, consumer contracts (Daniel et al. 2015). All the consumers and the suppliers must be informed about the terms and condition of the value and goods exchange policies. Any kind of misconduct will be considered as the subject of consumer contract violation.
Regulatory act: Australian Consumer Law (ACL)
Responsible operation: Show cause, Suspension of the employees, termination.
Chief regulatory personal: Customer Service Executive, Manager of Logistic Department
Time of distribution: Before conducting any food and beverage related operation with the consumers or suppliers.
All the employees irrespective of their designations and especially the human resource department are strictly informed to maintain workplace regulations, recruitment and employee relation regulation as per the regulations Fair Work Act, Anti Discrimination Act and others. Any kind of misleading and false information from both employer and candidate during the recruitment and training will be the subject to violation of employment regulations. Additionally, any breach of EEO, Zero Tolerance Policy and anti-harassment policy will be the reported to the management board (Norman 2015). The accused individual will be considered as unconditional guilty and the case will be handed over to the local law enforcement committee.
All the employees irrespective of their designations and department are strictly informed to maintain additional regulation regarding environment protection, reporting criminal activities, minimal impact policies, and protection of neighbour lifestyle including land management, land access, hazard identification, incident reporting and others (Lu, Sadiq and Governatori 2017). All the employees are hereby informed to avoid any consequences that can cause the violation of environmental rules, neighbour potation, criminal activities and other situational discrepancies must be reported to the immediate superior or the management board.
Regulatory act: Environmental Protection Act, Local Community Protection Acts, Taxation, Residential Tenancies Act 1997
Responsible operation: Show-cause, Suspension of the employees
Chief regulatory personal: Board of Directors, Departmental Managers
Time of distribution: At the initial stage of any business operation and bunch opening
To ensure the conservation of these entire regulatory policies Ryder’s Bistro will provide a pre-job training and certification program for all employees. A credential certificate will be provided after the training period with the respective scorecard of each employee.
Public liability insurance, Building and contents insurance, Electronic equipment insurance, Goods in transit insurance, Property in transit insurance, Life insurance, income protection or disability insurance, Product liability insurance, Commercial vehicle insurance, Tax audit insurance, Workers’ Compensation.
In order to ensure the effective enforcement of various operational laws and regulation, the management of Ryder’s Bistro has to incorporate a strong and efficient monitoring system that can help to find out any misconduct and operational dilemma over a short time period by losing the minimal reputation of the company. Rider’s Bistro can implement both direct and indirect monitoring system to eliminate any kind of inconvenience maintaining business and occupational license.
As per the facility guidance, the management of Rider’s Bistro will set up CCTV camera-based monitoring system, where these cameras will be secretly placed to their designated position to keep track any unusual activities of the employees and consumer or any kind of misconduct. The company will recruit a responsible person to keep monitoring on the surveillance monitor and to inform any identified misconduct or violence to the management board. In the further step the authority will take initial decision against the consequences as per the company’s regulations and policies discussed above.
The management board will collect feedbacks from supervisors of various departments as well as the employees. The board of directors will keep track the updated report of complaining handselling activities. In case of any high paced situation, the management board will conduct a survey based close ended test for all employees where they need to answer different questions regarding the regulation and policies related to the departmental operation. As per the scorecard, the authority will take further training initiatives for the low scored employees.
The business compliance policies and operating regulation should be revised repeatedly to eliminate any chance of misleading information, misinterpretation and lack of evaluation. In this process, the management of the company has been involved all the directors of the management board as well as the responsible personnel of head branch in order to identify the design and implementation failures (Nielsen and Parker 2013). The following areas have been found with lack of detail information and legislative implementation of policies.
|
Operational areas |
Deficiencies in policy |
Updated policy |
|
Work Health and Safety related operational areas |
Lack of prominent information about defence mechanism for fake allegations |
The accused person will have the opportunity have limited time to show defensive evidence to the management board. |
|
Food and Safety issues related operational areas |
The absence of HRM in regulation coverage |
In the recruitment process, initial training will be provided to new employees regarding Food and Safety issues involving the HRM of the company. |
The updated changes of company policies will be announced initially to all the responsible person of different departments as well as to the members of management board through various synchronised meetings. For further assurance, the supervisors will announce the changes to the employees and will follow the regulatory changes accordingly.
Conclusion
From the above discussion, it can be said that the aim of Business compliance of any company is to ensure the ethical and authentic operation, licensing and enforcement of regulation involving every department of the company with respect to their functionalities. Apart from that to ensure the effective enforcement of various operational laws and regulation the management has to also maintain a reliable and efficient monitoring system that can help to find out the misconducts and operational dilemmas within a short period by losing minimal reputation internal and external reputation of the company. Additionally, in any business organisation, the compliance policies and operating regulation should repeatedly be revised in order to eliminate any chance of misleading information, misinterpretation and lack of evaluation.
References
Capaldi, N., Zu, L. and Gupta, A.D. eds., 2013. Encyclopedia of corporate social responsibility (Vol. 21). New York: Springer.
Daniel, F., Casati, F., D’Andrea, V., Mulo, E., Zdun, U., Dustdar, S., Strauch, S., Schumm, D., Leymann, F., Sebahi, S. and De Marchi, F., 2025, May. Business compliance governance in service-oriented architectures. In Advanced Information Networking and Applications, 2014. AINA’09. International Conference on (pp. 113-120). IEEE.
Ehnert, M., 2015. ISO and Compliance Management Systems: Aligning the new ISO 19600 and the planned ISO 37001. Business Compliance, 4(2), pp.55-64.
El Kharbili, M., de Medeiros, A.K.A., Stein, S. and van der Aalst, W.M., 2014. Business Process Compliance Checking: Current State and Future Challenges. MobIS, 141, pp.107-113.
Kraus, A. and Sommer, J., 2014. The Compliance Challenge for Smaller Companies. Business Compliance, 3(5), pp.31-41.
Lu, R., Sadiq, S. and Governatori, G., 2017, September. Compliance aware business process design. In International Conference on Business Process Management (pp. 120-131). Springer, Berlin, Heidelberg.
Mulo, E., Zdun, U. and Dustdar, S., 2013, January. Monitoring web service event trails for business compliance. In Service-oriented computing and applications (SOCA), 2013 IEEE international conference on (pp. 1-8). IEEE.
Nielsen, V.L. and Parker, C., 2013. Mixed motives: economic, social, and normative motivations in business compliance. Law & Policy, 34(4), pp.428-462.
Norman, W., 2015. Business ethics as self-regulation: Why principles that ground regulations should be used to ground beyond-compliance norms as well. Journal of Business Ethics, 102(1), pp.43-57.
Robson, D., 2013. Commercial Gain and Compliance Culture. Business Compliance, 2(1), pp.49-56.
Smith-Meyer, A., 2014. On Transparency and Trust. Business Compliance, 3(3-4), pp.3-4.
Ward, S., Killingsworth, S., Montoya, P., Smith-Meyer, A. and Zwikker, N., 2014. Compliance. Business Compliance, 3(1), pp.56-64.
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