Business Decision Making Swaggies Chain Store

Ongoing Effectiveness and Security Keycard Access System

Discuss about the Business Decision Making Swaggies Chain store.

The premises in Sydney for the new system should be associated with high level of security system. Each member entering into the designated areas of facilities should be having key card access system. This computerized authentication system will restrict the entrance of unauthenticated person in the facility area. This digital locking system will limit the access of unauthenticated person in the facility area (Robb et al., 2016). This magnetic key is can also act the ID card for the persons entering into the production facility site. In this way, the key card access system will ensure the ongoing effectiveness and security measures of the facility area. It should be noticed that each employee is actually using keycards before entering into the facility area. There should be proper penalty for the employees, who will break the security measures of keycard access system.

Each member working in the facility area should be having proper log in credentials for accessing important information regarding the new system, process and procedures. In this process, the members of the organization should have to gain access to the computer system through identifying and authenticating themselves. Each member will be having their own user name and matching password for getting access to the computer system and other important information. It would ultimately restrict the access of information by unauthenticated persons and ensure that the system is effective and secure (Harris & Patten, 2014). However, the organization should take the strategy of monitoring the security of password for the authentication. It should be ensured that the members are actually protecting their password and not passing on their password to another person.

 All the employees working in the facility area must undergo the security check procedure prior to commencement of the Government contact (Basin et al., 2014). However, the authority of processing security check should be restricted to some essential staffs. It will reduce the minimize the chance of security breaches and increase the effectiveness of the whole system. Moreover, the checks on personnel should be retuned in 48 hours towards smoothening the process. All the employees must have clearance as soon as possible. Furthermore, the potential employees should also be checked before their employment. Most importantly, all the employees must be having issued photo ID cards for proving their authenticity in the facility area.

In order to ensure the effectiveness and security of the facility area, Swaggies should install CCTV system in the new production facility area. It will act as direct surveillance system on the working area. The main office of the organization can have direct observation on this new facility area (Harris & Patten, 2014). Therefore, they can better restrict any illegal activity area in the facility area and prevent the entrance of unauthenticated person. However, it should be ensured that sufficient cameras are there in the facility area, which are connected with main CCTV surveillance. Moreover, the cameras should cover broad areas of the area for constant checking on all activities.

Log in Credential

Course evaluation can be the best strategy for evaluating the effectiveness of the training system. In this strategy, the employees should be asked questions regarding the important for training in the overall evaluation of the program. Apart from that, some trainee evaluation questionnaires will also bet set for evaluating the effectiveness of the training program. The questionnaires will be associated with availability of all required course material in the training and application of new skills towards enhancing the overall skill levels of the employees. Moreover, the organization should link such information with the overall objective measurements for getting complete picture of the training outcome.

Objective measurement is the evaluation of employees’ performance and company’s performance. It is also the comparison between the recent performance with the levels of performance achieved prior to the training program (Elnaga & Imran, 2013). Before measuring the performance level of the employees, the organization should establish specific target and error rate for them. The target will be defined as the improvement of the employees correspond to the training program. After the training session, the organization should measure the error rate of the employee with the established target against the training session. The training session should be considered as effective, when the performance level of the employees will meet or exceed the established target of the organization. Effective performance measurement can also be measured, when the employees will put the learnings of training into real practice. Moreover, based on the performance level of the employees, further training session should be arranged for enhancing the employee skills.

Sometimes, the behavior of the employees can affect the performance level of the employees. Therefore, apart from measuring the performance level of the employees, the organization should also measure the behavioral aspects of the employees. Moreover, the organization should identify the unacceptable and questionable behavior of the employees before the training session, which can have major impact on their performance level. There should also be the target in assessing the behavioral aspects of the employees after their training. The corresponding tools for such evaluation should be like co-worker’s complaints and report and evaluation from the supervisor. The training session should be measured against such behavioral characteristics for measuring their behavioral aspects. In this way, the effectiveness of training session and overall system can be measured.

Sometimes, employees having positive attitude may not have the adequate knowledge for carrying out the assigned task. Hence, effective training must ensure that the employees are having adequate skills and knowledge towards meeting the targeted performance (Towler et al., 2014). Effective training program identify the required knowledge for specific task and test the employees against this skill. The organization should arrange this test for ensuring required knowledge within the employees for meeting specific task. Effective training session ensures adequate knowledge against the specific task and make the employees able to pass the test. In this way, this test will ultimately measure the effectiveness of the training program towards overall effectiveness of the new system.

Security Checks

Timely delivery of products plays an important role in satisfying the customers. Customers want every order to be delivered within stipulated time. It actually enhances the values of the customers through on time delivery (Blut et al., 2015). Therefore, Swaggies should be highly concerned about mearing on time delivery of the uniform components to the Australian Defense Force. The production facility areas of the organization should look after the daily basis of supply chain towards ensuring timely delivery of the products to the customers. The material lead time of the organization should be less and they should use just in time approach in production system for ensuring timely delivery of the products to the clients. Moreover, the organization should also ensure penalty system in case of late delivery of the products to the clients. In this way, the organization should ensure the effectiveness of new system though proper customer satisfaction.

Service provided to the customers are also extremely important for ensuring high level of customer satisfaction. The service delivery should be flexible enough for the clients. The ordering process and delivery system should be flexible for the clients. The organization should also ensure that the clients are given enough respect during availing their service. Moreover, it should be ensured that the clients are provided with the services as per the organizational commitment. Furthermore, the organizational should regularly follow the complaints of the customers and handle the complaints properly and gracefully. Apart from that, the service of the organization should be prompt enough towards resolving the complaints immediately. In this way, the effectiveness of the new system will remain intact by enhancing customer satisfaction.

Product availability has significant role in enhancing the level of customer satisfaction. The number of finished products should be adequate enough towards meeting the demand of the clients (Oh et al., 2017). Lack of product availability actually delay the delivery time of the products to the customers. In this way, it can minimize the valuable time of the clients. Therefore, the organization should be highly concerned about the product availability in their stock towards meeting the demand of the clients. It would ensure that right numbers of products will be delivered to the client at right time by enhancing their value. In this way, product availability will enhance the level of customer satisfaction by enhancing the overall effectiveness of the new system.  

Quality of the products are extremely important factor for satisfying the customers. The quality of the products should be high enough towards meeting the perceived quality of the customers about the product (Stock & Bednarek, 2014). In case of Swaggies, the organization should also be highly concerned about the quality of the uniform components provided to the Australian Defense Force. The weight, color and design of the uniform components should be comfortable enough for the defense force. Moreover, the organization should set a minimum standard to be ensured in regards to their product quality. In this way, the organization will be able to ensure the effectiveness of the new system with increased customer satisfaction.

References

Harris, M., & P. Patten, K. (2014). Mobile device security considerations for small-and medium-sized enterprise business mobility. Information Management & Computer Security, 22(1), 97-114.

Basin, D., Burri, S. J., & Karjoth, G. (2014). Obstruction-free authorization enforcement: Aligning security and business objectives. Journal of Computer Security, 22(5), 661-698.

Blut, M., Frennea, C. M., Mittal, V., & Mothersbaugh, D. L. (2015). How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior: A meta-analysis. International Journal of Research in Marketing, 32(2), 226-229.

Elnaga, A., & Imran, A. (2013). The effect of training on employee performance. European Journal of Business and Management, 5(4), 137-147.

Oh, H., Oh, H., Kim, K., & Kim, K. (2017). Customer satisfaction, service quality, and customer value: years 2000-2015. International Journal of Contemporary Hospitality Management, 29(1), 2-29.

Robb, D. A., Rohde, F. H., & Green, P. F. (2016). Standard Business Reporting in Australia: efficiency, effectiveness, or both?. Accounting & Finance, 56(2), 509-544.

Stock, R. M., & Bednarek, M. (2014). As they sow, so shall they reap: customers’ influence on customer satisfaction at the customer interface. Journal of the Academy of Marketing Science, 42(4), 400-414.

Towler, A., Watson, A., & A. Surface, E. (2014). Signaling the importance of training. Journal of Managerial Psychology, 29(7), 829-849.