Business process management is a science and art of looking at how things are done in a business organization to assure reproducible results and to utilize the opportunities that come with the growth of the organization (Van Der Aalst, Rosa, & Santoro, 2016). Depending on the missions and targets of a business, business growth may mean a different thing. Business process management is all about taking full management of all events, decisions, activities, and anything that contributes to the growth of the business.
Business Process Modeling Report for Ballarat Dentistry
Business Process Modeling is a topic studied in Business process management which have various approaches. In this case of Ballarat Dentistry, it will be used in different areas of applications such as addressing Ballarat Dentistry business challenges such as high cost of operation, cumbersome processes, long time used or poor quality of services (Caron, & Vanthienen, 2016).
Process categorization model
Process categorization model is a model used in grouping and classifying objects according to their similarities. It helps in reducing the sophistication of a given work by exposing structures and patterns to give a point of interest facilitating comprehension on relationships and being a foundation of the next work.
Capability maturity model
Capability Maturity Model (CMM) is a methodological analysis that is used for creating and improve development process of the software belonging to a given organization(Chen & Wang, 2018). This particular model explains clearly the five stages or levels of growth and development of the mature and more organized process.
Case function Matrix
This type of matrix describes the process limits according to the aspects of business and categorization of cases such as the way various product and services are produced and handled. Business function for the case of the Ballarat Dentistry that will be covered will include services such as X-rays, maintenance treatment offered by the dentistry(Jhuang, Sun, Trappey, Trappey, & Govindarajan, 2017, April). Case types may include product types like the health insurance, the way the patient make payments as a service type, geographical location of the Ballarat Dentistry and their patients who are the customers of this particular business. The associated processes for this function matrix are examination process, treatment process, maintenance and registration process.
Examination process model is a collection of various processes which are related to examinations done by the patients the Ballarat Dentistry given by the specialist. Examination processes model is used to identify the problems of the patients such as the dental and periodontal examination of the teeth and gums (Dijkman, Dumas, Van Dongen, Käärik, & Mendling, 2011).
Process Model for Registration Process
The process involved in this model includes signing in which mandatory to all patients attending Ballarat Dentistry. When a patient arrives they are requested to sign-in by completing the register as it is a request from the administration. The process for the new patients is different for they should arrive earlier the other continuing customers. The ongoing patients are requested to update their record as far as their health is concerned (Caron et al 2016).
PGM discussion for the Examination process
These group of seven process modeling guide (7PMG) facilitated the use of process modeling. Various metrics have been used to forecast the control flows errors that negatively affect the process model. In examination process, the guidelines have assisted in coming up with this process. The model is created in accordance with the 7PGM guidelines which explains that only a few components in the model should be used, routing paths in every component should be reduced, one begins and one end event should be used, model should be structured in all possible ways, the OR routing component should be avoided, the verb-object activities should be used and lastly the model should be decomposed if it is 50 components and above (Snoeck, de Oca, Haegemans, Scheldeman, & Hoste, 2015, November).
The registration process has been created by using the few elements related to admission of patients. There are the arrival and confirmation of the patient registration as the extremes ends of the process (Snoeck et al 2015). The details of the new patients are entered into an online database which is secured as one of the elements in this process.
Cycle time for the examination process
The cycle time for examination process is the total time spent from the beginning of the examination process to the end, it also includes the time when any kind of delay happens such as there is waiting for results, and the time spend during the process. The cycle time, in this case, is 7 days 2 hours 15 minutes including the time for the panoramic which is provided by the dentistry. The exam is done after every 3-5 years for the continuing patients (Griffin, 2002).
CT= (7+(2.25/24)) = 7.1 days
2.9 Cycle time for the registration process
Calculation of the cycle time for registration process is based on the total time taken in all the registration processes which takes a total of 45 minutes including the 15 minutes earlier that the new patient should report to the Dentistry. The assumption taken is that all patients arrived at the same time.
CT= (30+15) = 45 minutes
Redesign for Examination Process
Redesigning the examination process will mean re-engineering it by changing some element in the process for efficiency and in accordance with the transformation plan (Reijers & Mansar, 2005). A sub-processes such as waiting for the panoramic specialist to be hired by the dentistry should be simplified by hiring a permanent specialist for the Ballarat dentistry to achieve its goals and missions. After the analysis has been done the improvement priorities are identified to create the redesigned model.
The first symbol in the diagram shows the beginning of the process. It then begins with the examination of the patient and then the patient id asked to wait for the panoramic Specialist. This process is represented by the triangle symbol. Later, the patient will receive all the results in the final stage and the process is ended.
Redesign for the Registration Process
A process such as entering details which are initially performed by the staff can be redesigned so that it will be performed by the individual patients. This will enable the patients to put freely their personal health problem to the online database.
Redesign flaws in the as-is model of redesign stages are risk involve in inappropriate approach to it and that it be skipped.
Decrease in the tome of service such as examinations
Increase the quality of dental service
BPMS Architecture
The diagram below as show is a work by (Chen, Zhang, & Zhou, 2007)
Conclusion
Analysis of the business process should focus on the positive change to the business. The changes should also abide by the missions and visions of the business. The cycle time should be relatively reduced by replacing some tiresome with a time saving and efficient process.
References
Caron, F., & Vanthienen, J. (2016). Exploring business process modelling paradigms and design-time to run-time transitions. Enterprise Information Systems, 10(7), 790-813.
Chen, Y. C., & Wang, Y. J. (2018). Application and development of the people capability maturity model level of an organisation. Total Quality Management & Business Excellence, 29(3-4), 329-345.
Chen, M., Zhang, D., & Zhou, L. (2007). Empowering collaborative commerce with Web services enabled business process management systems. Decision Support Systems, 43(2), 530-546.
Dijkman, R., Dumas, M., Van Dongen, B., Käärik, R., & Mendling, J. (2011). Similarity of business process models: Metrics and evaluation. Information Systems, 36(2), 498-516.
Griffin, A. (2002). Product development cycle time for business-to-business products. Industrial Marketing Management, 31(4), 291-304.
Jhuang, A. C., Sun, J. J., Trappey, A. J., Trappey, C. V., & Govindarajan, U. H. (2017, April). Computer supported technology function matrix construction for patent data analytics. In Computer Supported Cooperative Work in Design (CSCWD), 2017 IEEE 21st International Conference on (pp. 457-462). IEEE.
Snoeck, M., de Oca, I. M. M., Haegemans, T., Scheldeman, B., & Hoste, T. (2015, November). Testing a selection of BPMN tools for their support of modelling guidelines. In IFIP Working Conference on The Practice of Enterprise Modeling(pp. 111-125). Springer, Cham.
Reijers, H. A., & Mansar, S. L. (2005). Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega, 33(4), 283-306.
Van Der Aalst, W. M., La Rosa, M., & Santoro, F. M. (2016). Business process management.
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