Business Process Management In High Turbulence Environments

Issues

Discuss about the Business Process Management In High Turbulence Environments.

The business organizations which operate in the private sector under Maritime industry is not living up to the expectation of the target customers in terms of the services they deliver. In the past 40 years they have been a productive and established business organization that operates in Maritime safety industry and they have been providing services globally to various business organizations which operate under this particular industry (Campbell et al. 2015). It has been seen that in the last three or four decades the business organization have successfully established a wide range of services which are widely known and trusted that aren’t the organization a good reputation in the maritime industry. The management of the business organization have successfully communicated and interacted with different other business organizations operating in the same industry and experienced that they were satisfied with their Strategies and financial performance which they have experienced in the past years. The past years it has been seen that the business organization has earned a huge deputation in their market of operation and also acquired and excellent brand image in the operating market.

It has been noticed that in the previous 3 years the management of the organization have been observing that the business association have gone through new model changes in their operations and in their method of dealing with their target customers (Manuel 2017).  The Business body also observed that in the last 3 years they were not able to remain static to their commitments as the management wishes to deliver it to their new and the existing customer base. The management of the organization did not add up to the changes according to the market needs in the past years and their fault that invoked major and need to bring in various strategic changes which needed to be done frequently to satisfy the ever changing demands of their target customer base. It is a matter of fact that the issues that are harming the daily operations and the profitability of the business organization could be reputational concerns financial concerns the regulatory concerns as well as the sustainability of the services that they offer to their target customers. These can be referred to as the potential issues that the company is facing nowadays and the changes in the way of delivering the services to the customers of the company and the structure of the business organization that they have in contemporary times that reduces the image of their brand and harming the reputation of the company.

Causes

There are numerous reasons behind the issues that the business organization is facing now a days and therefore the management of the organization realize that tea needs to undergo structural change for sustaining the productivity along with the profitability for the best interests of the business organization. The importance of understanding the reasons behind the issues which are affecting the operations of the business organization is to make the board of directors of the company to understand how much the changes needed for the organization to sustain their growth and development for the future and also to achieve futuristic vision for the company in order to sustain their profitability and the reputation for a long period of time. There are numerous reasons behind these issues which will be is and among them the Rapid advancement of Technologies is one of the main reasons as the organization has failed to add up to the latest technologies in order to improve that productivity and quality of the services that provide. The expectations from the business organization have been increasing each day passing by and the stakeholders who are involved in the operations of the business but having higher Expectations in terms of profit and the generated revenues by the organization. It has also been noticed that the frequently changing external environment is in working numerous changes which are becoming halls in the past of growth and development of the organization as the management of the organization is feeling to cope up with the changing demands of their clients. The continuous digitization has also affected the operational style of the organization and the change in the delivery services for the customers of the organization has also brought some issues that are affecting the organizations productivity profitability and the reputation in the market of operation(Manuel 2017). Therefore it can be said that the changes in the external environment is not making it easier for the business organization to steer some changes in the structure of the organization which could have been beneficial for the organization that the management of the organization still will have to try for introducing changes in the structure of the organization as well as the operational style of the business organization to overcome the issues that is affecting the organizations growth and reputation in their market of operation.

It is vital that the management of the business organization should increment some realistic alternatives in their operational style which could be useful in addressing the issues that are affecting the business organization. Regarding this issue the management of the EY consultant should take some actions and provide advices to maritime safety in order to undergo the required changes to sustain the business regarding this issue the management of the EY consultant should take some actions and provide advices to maritime safety in order to undergo the required changes to sustain the productivity along with profitability and also to sustain the reputation of the organization (Dyer 2018). The primary need of development for experiencing the improvements in the operational sector of the business organization making a strategic plan is important which has been done by the EY consultant and along with that there is also an increasing need to develop the Hills check and also to review what had happened to affect the operations and the applications of the organization in order to provide an independent perspective regarding got transformation the management needs in order to improve the situation. Not only that the management of EY consultant should develop a set of recommendations regarding the type of changes which are much needed for Maritime safety in order to operate successfully in their market of operation(Manuel 2017). It is a matter of fact that there is a fierce need of developing a few changes in the organizational culture by which the individuals work in the workplace. The management of the organization should maintain and organizational culture well the employees would realize the importance of the changes which are required in the structure of the organization and their ways of operation and would have respect towards the changes that has been implemented in the organization for the best interests of the company. In this regard It is worthwhile to mention that it is also useful to analyze and track the strategies which has been adopted by the Rival organizations so that this particular business organization can level up their productivity in order to have an competitive edge in order to sustain their productivity along with profitability and that can only help the organization to retain their reputation in the market. The management of EY consultant will also have to provide necessary advices in order to imply the root-cause analysis in the maritime safety regarded the proper operational strategies of the organization in order to sustain and develop their quality of services(Dyer 2018). The management of the business organization should deploy a dedicated team that would identify the issues that are affecting the situation and would recommend how to deal with the issues in order to sustain the productivity of the company in the most adverse situations as in the service industry it is a matter of fact that if any business organization reduce the reputation that would not be beneficial for the organization and it would be hard for them to regain a reputation in the market of operation. In the present situation it would be better if the board of directors of the company transform the entire structure of their organization to make their operations small effective so that they can reveal their brand image and this would help them to attract more customers and regain their reputation in the market being one of the major companies in Maritime safety industry(Manuel 2017). Apart from that the management of the organization should indulge in introducing some training and developmental programs for the existing and the newly joined employees of the company in order to enhance their professional skills so that they can experience an enhanced organizational performance.

Alternatives

It is a matter of fact that opposition criteria are the primary indicator of which are needed to be considered and evaluation becomes necessary in the business organization for taking effective decision for the betterment of the situation. It is seen that there is a requirement to develop set criteria for the decision making to be developed in order to to comply with the alternatives chosen for Maritime safety(Dyer 2018). It is vital that the set decision criteria that has been identified against the alternatives could be cost increase in the sales of the organization quality of the services marketing the products and services offered by the organization and many more. The next important aspect could be the risk levels which have been identified as it seems that regarding developing the business organization and to sustain the reputation of the business organization and management needs to improve the quality of the services they offer and the quality of products which are delivered to the customers. The management should set the pricing in accordance with the Rival Organization in order to gain and competitive edge in the market full of competition and rivalries in this regard it would be worthwhile to mention that an increase in the products sales and the services could be beneficial for the company to successfully implement all the changes in the structure of the organization as well as the operational ways of the business organization that would involve all the major stakeholders of the company (Borch, Odd Jarl, and Bjørn-Morten 2015). Only that the unique marketing of the services and the products of the company can effectively improve the image of the brand and can develop a good reputation in the market of operation for the company and according to the video which was provided to study the situation it can be said that the requirement to identify and assess the risk levels which are involved with the organizational structure and the operational ways of the organization is of higher importance.

In this particular situation it can be said that the requirement of the organizational development and The Change management by Maritime safety advised by the EY consultant is vital and the marketing of the services and the products should be done digitally so that the will be aware of the fact that how much the management of the organization is doing for them in order to satisfy their demands (Andreou et al. 2014). The risk levels of the organization should be assessed and monitored in proper time intervals so that the management can eliminate all the risk factors in order to achieve more undisrupted productivity and subsequent profitability for the organization which could effectively increase the reputation of the company in the market of operation. Not only that the management of the organization can also deploy a dedicated team for would check on the changes that has been seen in the structure of the organization and the ways of the operations of the business concern and under the supervision the management will be able to relax knowing that no cases of repetition will be experienced as they have a dedicated team to identify and assess all the risk factors that can affect the organizational reputation and the organizational performance (Bhattacharya 2015).

The management of the organization can improve the quality of these products and the services that they offer to their customers by understanding the strategies of the competitor organizations and the secondary source of information that they can gather from the sales and generated revenues by their Rival business organizations in the same operating market. The management of the organization should check on the latest demands and the changing demands of the market so that they can get in competitive edge in the market that could have been effectively help them to go beyond the reach of their competitor companies (Bankole et al. 2017). The management can effectively analyze the financial budget prepared for the development the procedure of the company as that can help them to achieve and satisfy the changes required for the company and apart from that appropriate leadership should be involved in the Change management process of the company as only the individuals who have the capability to manage the workforce in the adverse situations and the individual who have the capability to anticipate the issues that can affect the productivity and the celebrity of the company can only be able to manage the whole process of change in the current scenario (Dyer 2018).

The management of the business organization should try to satisfy the commitments which they have made towards their target customers regarding the services and the products they offer to them and if they are able to satisfy the commitments then that can effectively increase their reputation and celebrity in the market of operation.

The stakeholders of the business organization includes the customers the suppliers the board of directors the shareholders of the organizations and many more and the decisions of the company should be taken in accordance to the permission of all the stakeholders and the strategies will also be taken with the permission of all the internal stakeholders of the company and only that can successfully implement the changes which are vital for the success of the company in this particular adverse situation.

The overall analysis of this particular case can be stated that strategic planning and the changes should be interlinked with each other as the planning is required to make the transformation within the organization and that can effectively bring in the changes in the organization for the best interest of the company in order to sustain the productivity along with the profitability of the organization as well as securing the reputation of the business.

References

Andreou, Panayiotis C., Christodoulos Louca, and Photis M. Panayides. “Corporate governance, financial management decisions and firm performance: Evidence from the maritime industry.” Transportation Research Part E: Logistics and Transportation Review 63 (2014): 59-78.

Bankole, Olugbenga A., VV Madhavi Lalitha, Habib Ullah Khan, and Anjaneyulu Jinugu. “Information technology in the maritime industry past, present and future: focus on lng carriers.” In Advance Computing Conference (IACC), 2017 IEEE 7th International, pp. 759-763. IEEE, 2017.

Bhattacharya, Yogendra. “Employee engagement in the shipping industry: a study of engagement among Indian officers.” WMU Journal of Maritime Affairs 14, no. 2 (2015): 267-292.

Borch, Odd Jarl, and Bjørn-Morten Batalden. “Business-process management in high-turbulence environments: the case of the offshore service vessel industry.” Maritime Policy & Management 42, no. 5 (2015): 481-498.

Campbell, John D., Andrew KS Jardine, and Joel McGlynn, eds. Asset management excellence: optimizing equipment life-cycle decisions. CRC Press, 2016.

David, Matej, Stephan Gollasch, and C. Hewitt. Global Maritime Transport and Ballast Water Management. Springer Science, in preparation, 2015.

Dyer, Jack. “Predicting True Climate Change Risks and Opportunities in the Cook Islands: How Vulnerable Are Pacific Maritime Supply Chain Stakeholders?.” In Climate Change Impacts and Adaptation Strategies for Coastal Communities, pp. 373-408. Springer, Cham, 2018.

Manap, Norpadzlihatun, and Nikolaos Voulvoulis. “Environmental management for dredging sediments–The requirement of developing nations.” Journal of environmental management 147 (2015): 338-348.

Manuel, Michael Ekow. Maritime risk and organizational learning. CRC Press, 2017.

 Ölçer, Aykut I., and Fabio Ballini. “Energy management in the maritime industry.” In Corporate social responsibility in the maritime industry, pp. 131-148. Springer, Cham, 2018.

Otheitis, Nikolaos, and Martin Kunc. “Performance measurement adoption and business performance: An exploratory study in the shipping industry.” Management Decision 53, no. 1 (2015): 139-159.

Pascali, Luigi. “The wind of change: Maritime technology, trade, and economic development.” American Economic Review 107, no. 9 (2017): 2821-54.

Peng, Guochao. “Socio-technical challenges of smart fleet equipment management systems in the maritime industry.” In Information Science and Communications Technologies (ICISCT), 2017 International Conference on, pp. 1-7. IEEE, 2017.

Solesvik, Marina. “Paradigm Change in Strategic Management Research: Is the Resource-Based View a New Theory of Firm?.” Browser Download This Paper (2015).

Song, Dong-Wook, and Photis Panayides, eds. Maritime logistics: A guide to contemporary shipping and port management. Kogan Page Publishers, 2015.