The business process modeling is the logical visualization or representation of an enterprise’s business processes. Business processes modeling also known as the process modeling. In order to manage the business processes, process modeling has to be considered as a crucial component. The BPMN or Business Process Modeling Notation is known as the technique of step by step modeling the business processes of an organization from the beginning to an end. The business process modeling is used for illustrating the current processes of an organization, known as the As-Is model. The As-Is models is evaluated for identifying the gaps in the current processes. After the process improvement, the new processes are visualized through the To-Be model. To-Be model is modified until efficient and effective interconnected set of processes are generated.
The report includes the description of the processes that are to be modeled. The descriptions are brief but intact. A brief description of Booking.com has been provided. The whole model has been designed based on the perspective of online booking conventions. The main reason for generating this report is identifying the processes of Booking.com and evaluating it. At the end, the modeling conventions has been discussed to support integrity of created As-Is model.
Sign In: The customers can login to the system. There are three options through which the customer can login. The customer can input the email address and password provided during registration or can login through Facebook or Gmail.
Retrieving Password: If the customer has forgotten the password of his/her account, then the link ‘Forgot your password?’ is need to be clicked. The user will enter the email id in the new page and click on send.
Register: In the register section, the customer will enter the desired email and password. There is no need for email verification at this stage. The customer can also register through Facebook or Gmail. It is important to remember that the customer can login using the same method that has been followed during registration. Such as, if the customer has registered using Facebook then login can be done through Facebook only. The customer will be asked to enter the name, phone number and other details once the registration is complete.
Email Verification: The system will send a verification mail after the registration is complete. The customer will click on the confirm link in the mail. The sign in page will appear at a different tab. The customers can sign in to their individual accounts using the email and ID and password. The verification of mail is completely related to registration using mail address. Inn case of registration using Facebook or Gmail does not require mail verification.
Search Accommodations: A customer will see a search bar in the home page. The customer will enter the name of the city, check-in and check-out date, room numbers and number of guests into that search bar. After all the details are provided, the user can click on the search button. The website will show the list of hotels available based on the inputted data.
Filtering: The customer can select various filters to narrow the search results. The customer can select budget, select popular filters, location, rating and many more. As soon as the filters are selected, the website will show the results based on the filters.
Search by Options: The customer can sort the accommodations based on lowest price first, review score, starts, distance from city center and many more.
Select Accommodation: The customer can select any of the listed accommodation in the search button. The customer can select an accommodation which is visible in the home page or directly searching the desired accommodation.
Selecting Room: After the accommodation is selected, the customer can choose the room. A hotel has various type of rooms. The customer can select rooms as per his/her need.
Reserve a Room: After the room selection is done, the customer can reserve room(s). The customer will enter additional details in the page. The customer can remove a room from the accommodation list in this page. The customer can write their special request to Booking.com.
Complete Boking: The customer will enter the address, city, zip code, country and select few options in the final entry page. In this page, the customer will select card type, enter card number and expiry date. The customer may add the card to account. If the customer has no card, someone else’s card can be used for booking. In this case the customer has to mention name of the card holder. In the final step of boking, the customer will enter the OTP sent to their mobile number. The customer can check booking in this page.
Change Search: The customer can change the searching option. Such as, the customer can change city name, date for check-in and check-out and room numbers.
Search Flight: The customer can search for flights from a specific city to other. The customer will enter the departure date and number of passengers and class type. After all the details are entered, the customer will click on the search button.
Book Flight: The customer will click on the view deal button. The customer will see one depart and one return deals. The customer again will click on the view deal button. In the new page, the customer will add new passenger, enter contact details, fulfill visa requirements, and make payment.
Manage Booking: In the manage booking option, the customer will enter booking number, email address, IATA code and departure date and then submit the details.
Inform Hotel or Airline Company: After successful booking of hotels or flights, the organization will inform the hotels or airline respectively. The details of the customer and payment details will be provided to those organizations. Booking.com will transfer an amount for every booking to the service provider.
Promotion: The organization will promote their business by sending various messages to the customers.
|
Process Name |
Type of Process |
Customer |
Actors |
Outcome |
Value Delivered |
|
Sign In |
Application-to-Approval |
Customer |
Customer |
Access to account |
The process allow customer to buy services |
|
Retrieving Password |
Issue-to-Resolution |
Customer |
Customer |
Changed password |
The customer can access to the website using password |
|
Register |
Application-to-Approval |
Customer |
Customer |
The website will register the customer |
The customer can buy services in discount |
|
Email Verification |
Issue-to-Resolution |
Customer |
Customer |
The email will be registered against the customer |
The user can contact with the organization through email |
|
Search Accommodations |
Application-to-Approval |
Customer |
Customer |
The list of the accommodations |
The customer will be able to see the list of accommodations |
The business process has three external entities such as customer, hotels and airline. In the business process modeling, it has been assumed that the customer will not require phone verification. The system is capable of executing the processes automatically. The organization promotes business through the email registered. The website has various pools that consist of various processes.
In order to develop the model, a starting and ending events has been implemented. The customer will access the website; it is the first process. Among the pools, the messages have been used for showing process flow. The exclusive gateway is for implementing condition. Such as, the customer email may have verified or not. The following processes will be depending on the result of the condition.
Conclusion:
From the above study it can be concluded that the proposed model has successfully illustrated the processes of Booking.com. The model has successfully represented the discount that website offers to registered customers. Those examinations for how those methods of booking. com camwood a chance to be displayed with a benefits of the business methodology outline furthermore an action outline showed that both notations might enough model mossy cup oak of the examples. Those main special case might have been that action outline didn’t bring a sufficient graphical representational of the interleaved parallel directing pattern, despite the fact that the underlying movement outline met model need the fitting structure with make those design. Those certainties that both notations gatherings give comparable answers for the majority of the designs demonstrates how end those notations are in their presentation. They both allotment a large number of the same shapes to those same purposes (such as adjusted rectangles for activities, precious stones to decisions, and so forth). There are some alterations in modeling object figures, for BPMN holding fewer center questions et cetera Hosting varieties ahead these questions on handle those complexities that might emerge previously, demonstrating courses concerning illustration indicated for the over workflow examples. Another contrast the middle of the two diagrams may be regularly barely wording. for example, a movement outline need a start hub and a business methodology outline need a start occasion. extra contrasts between those two notations were not exhibited in this paper since those workflow examples are centered on the stream about control the middle of transform exercises. Alternate contrasts exist when those stream an information between exercises will be recognized.
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