Business Report On Ethical Dilemmas In A Software Development Organization

Case Study Analysis

Introduction

The foremost purpose of this business report is to focus on the ethical issue of a software development organisation. This paper will be focussing on all the stakeholders associated with this case study. The prime determination of this report will be helping the readers to know about different kinds of ethics related to decision making in an organisation, the roles and responsibilities of an experienced employee of an organisation (Burmeister, 2017). The main feature of this business report is the application of the ACS Code of Professional Conduct in this case study. The report concludes with an ethical philosophy which will be analysing this case study.

Ethical decision-making approaches of stakeholders

This case study involves stakeholders such as Mr. McBright who is an employer of a software development organisation known as NewAge Pty Ltd, Mrs McDonald who is a 5-year-old inefficient professional in the same company, Joseph Luck who is the mayor of Living City. The activity of Mr. McBright states that he was completely wrong in his decision making by accepting the proposal of Mrs McDonald by keeping the issue of bugged OS a secret. Being an experienced employee Mrs McDonald also failed in her decision-making skills as her approach resulted in a huge loss for the company. The responsibility of the mayor cannot be questioned as he focussed on the job opportunities of the civilians rather than supporting such a decision which will create more problems for him.

Ethical Dilemma

This case study involves different kinds of dilemmas between its stakeholders, such as the mutual decision taken by Mr. McBright and Mrs McDonald which resulted in a severe business loss for the organisation and also the interference of the mayor Joseph Luck who exonerated the company using his position.   

Ethical response to the dilemma 

The mutual decision taken by Mr. McBright and Mrs McDonald should have been made in such a way so that they find an effective solution to their problem instead of keeping it a secret (American Library Association, 2016). The mayor also failed in his certain aspects as he influenced the case in the court, he could have set an example for the other inefficient companies by supporting the companies who sued NewAge Pvt Ltd such as Tasty Burger Pvt Ltd and Bad luck bank.

ACS Code of Professional Conduct relevant to this case study

Serial number	Codes	Mutual Decision taken by Mr. McBright and Mrs McDonald	Application	Role of mayor Joseph Luck in exonerating NewAge PvT Ltd company from being sued	Application
01	The primacy of public interest	Their decision was based on their personal benefits rather the benefit of the company.	The decision should have been done in such a way so that it can work as an added advantage for the company.	The mayor work on the basis of his personal benefit.	He should have taken a bold decision by supporting the companies who sued NewAge Pvt Ltd
02	Enhancement of quality of life	The quality of the services provided by them was not up to the mark	The quality of services should be more enhanced as it will have a positive direct impact on the company.	His efficiency is questionable due to his unethical act.	He should have ensured the security of the civilians rather than thinking of his own benefit.
03	Honesty	Their honesty is questionable.	Both the employee should have set an example for the other employees of that organisation.	Mayor was honest and but he exonerated NewAge Pvt Ltd using his influence.	He should have taken the decision by thinking about the security of other civilians (Durkheim, 2018).
04	Competence	Their unethical activity was a source of anxiety of the other employers.	The other employees should be looking forward to them regarding any issue in the organisation.	Mayor took the decision in order to maintain his good reputation in the city	He should have thought about the impact his decision, issues related to it should have been thought (Dann, 2015).
05	Professional development	Their activity was not at all good for the development of the organisation.	They should have stopped the further production of the organisation so that the margin of loss can be limited.	The decision was taken for his professional development.	The decision should have been taken in such a way so that it promotes growth in al respect rather than his own benefit (Costa & Santos, 2017).
06	Professionalism	The integrity of NewAge Pvt Ltd was dismantled as their decision may create insecurity between the other workers of the company.	The stakeholders should have been more professional by postmining the distribution of the second set of tablets.	The role of mayor is truly unprofessional.	He should have taken a more efficient decision which might have helped him in future also.

Table 1: Created by the author

Ethical Philosophy Analysis

ACS Code of Professional Conduct

Analysis

The case study is analysed on the basis of ethical philosophies which focus the right and wrong approach of Mr. McBright and Mrs McDonald in passing the buggy operating system. Their mutual decision was right from their perspective but from the perspective of the users of those systems, it is very much disappointing as they are not getting the services for which they paid a huge amount of money.

Conclusion

From this case study it can be concluded that considering both the ICT code of professional perspectives and ACS code of conduct all the stakeholders of this case are wrong by thinking only about their personal benefits, and due to their unethical act many people suffered. It states that they fail to maintain the professional and ethical codes of conduct.

Introduction

This task will be focussing on a career in ICT following the guidelines of SFIA 6. The different stages of the framework related with each module of an ICT project is discussed in details in this paper which helps in understanding the role of responsibilities of a student who is aspiring to get into a new set of system in an ICT organisation (Díaz-Campo & Segado-Boj, 2015). Detailed analysis is conducted based on the roles which a new employee has to work (Weerakkody, 2016).

Analysis: The SFIA 6 is a globally accepted framework designed and developed for the purpose of serving career plans for student after the completion of their degree. This paper will be focussing on the level 1 responsibility of the SFIA foundation. The level 1 is selected in contrast with the career plan in ICT as the specifications of the level is the most element and most easy to apply for any student who is about to start his professional career. The different phases of level 1 are autonomy, influence, complexity and business skills.

Autonomy: The first task of a graduate is to work under the supervision of highly skilled technicians of an ICT industry. As the training which he will receive will be helping in developing a perfect approach about how to face hostile situations in the ICT industry (Topi, 2015).

Influence: The next step is to have minimum influence of the other employees of a new organisation, sometimes it is important to work in a team which will be helping the student to face certain new situations which he is not aware of.

Complexity: All the work that a new employee does in a new organisation should be based on a structured environment (von Konsky, Miller & Jones, 2016). Candidates should be able to solve complex problems using all their skills and knowledge according to what he learned from his senior or colleagues.

Business skills: Using all the available technology and applications work should be progressed. Tasks should be done by following the professional code of conduct and organisation standards.

Skills	Milestone	Task Description	Time line
Strategy and architecture	Concept approval	Development plan of the system.	1 week
Development and implementation	Test plan review	Detailed development of the proposed systems	8 weeks
Delivery and operation	Operational readiness review	User acceptance test signifies the quality of the product and its maintenance (Dann, 2015).	1 week
Relationship and engagement	Product operational	Service and maintenance after the product delivery.	1 year

Table 2: Created by the author

Conclusion

From the above report it can be concluded that following the professional code of conduct and using the SFIA 6 framework would help a student to plan his career in any kind of industry such as ICT industry. The guidelines will help them to develop a professional approach to solve their problems and help them to shape their career in such a way so that it will guide them to shape up their career on a well-structured way which will lead them to accomplish their career goals.

References

American Library Association. (2016). ALA code of ethics.

Burmeister, O. K. (2017). Professional ethics in the information age. Journal of Information, Communication and Ethics in Society, 15(4), 348-356.

Costa, C., & Santos, M. Y. (2017). The data scientist profile and its representativeness in the European e-Competence framework and the skills framework for the information age. International Journal of Information Management, 37(6), 726-734.

Dann, J. (2015). Mismatching?. ITNOW, 57(4), 12-13.

Díaz-Campo, J., & Segado-Boj, F. (2015). Journalism ethics in a digital environment: How journalistic codes of ethics have been adapted to the Internet and ICTs in countries around the world. Telematics and Informatics, 32(4), 735-744.

Durkheim, E. (2018). The division of labor in society. In Inequality (pp. 55-64). Routledge.

Topi, H. (2015). Using ICT competence frameworks to support curriculum development. ACM Inroads, 6(3), 36-37.

von Konsky, B., Miller, C., & Jones, A. (2016). The Skills Framework for the Information Age: Engaging Stakeholders in ICT Curriculum Design. Journal of Information Systems Education, 27(1), 37-50.

Weerakkody, V. (2016). Identifying the critical success factors for major government projects that incorporate IT or “digital” developments.