This CV is in regards to applying for the management internship program as an intern at the Leveret hardware retailers. The primary purpose of this CV is to get selected in the Leveret Hardware and so this CV will be send to the management of the company addressing my competence and skills.
Looking for the role of management intern with a large organization so that, I can enhance my knowledge, work experience and competence by serving the company
I would like to apply for the position of a management intern at Leveret Hardware Retailers. I am currently a 1st year student pursuing a B Sc (Hons) Degree in Business and Healthcare Management.
The internship undertaken at Leveret Hardware Retailers will help me in comprehending the policies, philosophies and procedures of the hardware organization as well as will support in gaining insights of the vital operations and functions of several business units.
I also possess vigorous communication skills as I have been accredited for several university programs in the fields of research and communication. At my working level, I have also been involved in the retailing activities during our cultural fest which have helped me in attaining good understanding of the retailing business and its management. Therefore, this is one of the primary reasons for which I want to enroll myself in the management internship at the Leveret Hardware Retailers so that it can provide me a direction for my future career building.
I am very keen and excited to work in a hardware company and to attain knowledge of several operations such as getting insights of the day to day retail operations, inventory order placement, taking use of fixtures and equipment and analyzing the best way to provide efficient customer service.
I would be grateful if you consider my CV and application suitable for the internship program.
Acknowledge you for taking out time and considering my request for the management internship at your organization. Looking forward to hearing from you. Thank you for your time.
Being a public relations advisor for Mexicana Supreme I would like to gather your earnest consideration over the numerouscomplaints and issues faced by the customers at the Lewisham Branch of the restaurant chain. Al these issues were identified by studying the remarksstated over the ‘Trip Adviser’ website in relation to Lewisham Branch.
The complaints and issues are in relation with several segments which includes the food, service and other quality. The customer have experienced issues in the quality of the food as it was stated by them that the food offered was smelled bad, greasy as well as was of poor taste. The customers have given their review that the quantity provided to them against the value they have paid been very squat. And so for the next time they will prefer going some other restaurants instead of Mexicana Supreme. Few customers have experienced issues regarding the way the food was cooked and prepared. There were complaints of serving the dishes with different and disparate flavors. There were repetitive complaints in relation with the prices quoted for the food and beverages. They were not satisfied with quality, quantity n ad the prices of the products. As per their comments there is an extensive need for implementing changes in the restaurant.
There were customers who have also complaint regarding the rude and rigid behaviour of the restaurant manager. It was stated by them that there were added payment for some products which they haven’t ordered and when they raised their concern the manager yelled on them. The old and regular customers of the restaurant have also experienced issues and difficulties. They have significantly mentioned that earlier all the things were very well but from last few months they are issues related to increased prices, squat quantity, deteriorated quality and ineffective customer service. They have also mentioned that even the waitress don not have any knowledge of the menu. The managers and the owner are least interest in the operations of the restaurant. They seem careless towards the issues experienced by the customers.
Being a public relations advisor of Mexican Supreme, there are certain recommendations which can support the restaurant in refining its services and fascinating the consumers once again:
For improving and refining the services it si required that the restaurant must have appoint a control team as well as implement strict evaluation so that there can be continuous check over the functioning and operations of all the branches of the restaurant and primarily the Lewisham Branch of Mexicana Supreme (He and Yan, 2015).For having strict control there can be execute undisclosed monitoring of the services provided to the customers so that actual analysis could take place (Hiebeler, Kelly and Ketteman, 2012). Such monitoring will support the restaurant in the elimination of the issues takes place at Mexicana Supreme as well as it will also able to out a strict control over the company’s workers and waitresses (Grégoire,Salle and Tripp, 2015).
The most appropriate and strategic way suggested to the organization is to gather the customer feedbacks directly. The direct association and one to one communication with the customers will help in reducing the complaints and issues experiencing by the customers (Verma and Verma, 2013).This will result into increased trust of the customers over the services of the restaurant and will help in enhancing the sales and customer base of Mexican Supreme (He, Zha and Li, 2013).
To have effective operations and functions it is essential that an organization must have appropriate management team. In the case of Mexicana Supreme, the managers as well the people at higher authorities are careless and do not have any consideration with the issues prevailing at the restaurant. Hence it is advisable to them that there must be appointment of a new manager at the restaurant who can resolve issues, guide subordinates and take care of the issues of the customers (Cook, 2012).
Part1: Hindle, T,.2002, Guide to Management Ideas. London: Bloomberg
According to Hindle (2002), the USP i.e. unique selling proposition can be explained as a unique or exceptional advantage exhibited by a brand, organization, product or service which helps the company it having higher competitive benefits in a competitive market. It is basically an element which highlights the significance and advantages of a product or service which are important for the customers. When any company has elevated level of technological advancement it is products then the approach of unique selling proposition is suggested for achieving greater benefits. The clear and effective USP helps the company in attaining an extensive customer base and increased revenues.
There is a quotation of Theodore Levitt, “Differentiation is one of the most important strategic and tactical activities in which companies must constantly engage.”From this quotation of the author it can be stated that for becoming a market leader and achieving increased brand recognition as well as revenues it is necessary to take use of USP as a primary strategy of an organization (Levitt, 2013).
Part2: Albarran A B., 2013. The Social Media Industries. [e-book] New York: Routledge.
Social media can be explained as the web based technologies which supports in sharing and creation of the data, ideas, information or any other type of expression through networks and virtual groups. There has been taken use of extensive mobile technologies anddesktop computers including tablet computers and smartphones for thecreation of extremely interactive platforms with the help of which organization, groups, societies and individuals discuss, co-create, modify and share the content or the information which is posted online. The social media is one of the fastest growing business industries today which is rapidly increasing its extent by connecting individuals and business organizations (Albarran, 2013).
There is a quotation of Bob Hutchins, “Social is not about the platform. It’s about the people.”From the quotation of the author it can be stated that the social media is not just a platform for interaction but it is a vast concept which have a number of things in it such as several brands, marketers, people, websites, tools etc. therefore it is a massive pool of diversities (Hutchins, 2015).
Part3:Any one social media which is taking use of the terminology and ideas found in the texts by Albarran and Hindle is primarily Facebook. It is that social media which have been highly recognized for its unique sellings proposition i.e. it is one of the leading and highly used platform for connecting with individuals and friends and this is its USP (Sutherlan, 2012). Facebook has provided people a chance to have global interaction and make connections. Today there are people who have been addicted towards the use of Facebook and this is because of the fact that these people have experienced such enormous social platform for connecting with people first time in their lives. By the insights taken from “The Social Media Industries. [e-book]”,
it can also be stated that Facebook is one of the leading social platform which provides extensive platform to people for their business. Individuals and companies are taking use of Facebook as their business strategy and platform. They are buying and selling products through advertising and promoting the product of Facebook (Neti, 2011).It is one of the leadingmarkets in the business world which is continuously rising and offering numerous opportunities to individuals for having vastinteraction and businesses. And in the upcoming future Facebook will be replacing traditional marketing in a deeper approach and will become the most potential social media platform for business growth and expansion as well as for having personal interact 2010).
References
Albarran A B., 2013. The Social Media Industries. [e-book] New York: Routledge.
Cook, S., 2012. Complaint Management Excellence: Creating customer loyalty through service recovery. Kogan Page Publishers.
Grégoire, Y., Salle, A. and Tripp, T.M., 2015. Managing social media crises with your customers: The good, the bad, and the ugly. Business Horizons, 58(2), pp.173-182.
He, W. and Yan, G., 2015.Mining blogs and forums to understand the use of social media in customer co-creation. The Computer Journal, 58(9), pp.1909-1920.
He, W., Zha, S. and Li, L., 2013. Social media competitive analysis and text mining: A case study in the pizza industry. International Journal of Information Management, 33(3), pp.464-472.
Hiebeler, R., Kelly, T. and Ketteman, C., 2012. Best practices: Building your business with customer-focused solutions. Simon and Schuster.
Hindle, T,.2002, Guide to Management Ideas. London: Bloomberg
Hutchins, B., 2015. 36 Expert Theories About Social Media [Infographic], Accessed on: 6th March, 2017, Accessed from:https://www.business2community.com/infographics/36-expert-theories-social-media-infographic-01151071#g4qYwu16q2CMH8dD.97
Levitt, T., 2013.How to Stand Out When You’re Drowning in a Sea of Competition, Accessed on: 6th March, 2017, Accessed from: https://www.helpscout.net/blog/unique-selling-proposition/
Neti, S., 2011.Social media and its role in marketing. International Journal of Enterprise Computing and Business Systems, 1(2), pp.1-15.
Shih, C., 2010. The Facebook era: Tapping online social networks to market, sell, and innovate. Pearson Education.
Sutherland, A., 2012. The Story of Facebook.The Rosen Publishing Group.
Verma, D.D.S. and Verma, D., 2013. Customer Relationship Management Practices In Selected Organized Retail Outlets: A Case Study of Indore City. International Journal of Science and Research, 2(4), pp.358-365.
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