Discuss about the Career Development Programs Support Retention.
This paper attempts to explain the human resource best practices in a fashion company known as Pearl collections by analyzing the six stages of the employee lifecycle. These six steps include; recruitment & selection, orientation & onboarding, employee services, talent development & retention, performance management and transition. This essay will then examine how these cycle stages contribute to Pearl collections and also the implementation process.
Human resource best practices are one of the human resource management models pioneered by Pfeffer who advised when put into practice would improve the performance of an organization (Pfeffer, 1998). Best practice according to Boxall and Purcell’s, emphasizes the vitality of empowering an employee’s ability through right staffing and training, offering strong financial incentives and providing an open and engaging environment where the employees can share ideas and participate. (Purcell, 2003)
It is important to understand that applying a few human resource best practices in one company, industry or corporate culture may not necessarily yield the same results or be the right practice in another. The methods highly depend on the demographic makeup of a company, size, resources available, socioeconomic factors, location, regulatory and legal environment. Understanding employees and what might engage them to perform better should is vital before implementing any strategy. The HR Reporter shares the culture of Zappos to be crazy in that they believe in having fun at work to the extent of asking employees to dress up as superheroes. The employees who are disengaged are paid to leave the company which may be a huge number as not everyone might be comfortable with it (Kreissl, 2013). At Carswell, a favorite activity that makes the workplace more fun is their annual ice cream day and this according to management is a fun little program that drives employee engagement. The culture at Zappos and Carswell when compared are entirely different, and various people might share both positive and negative feedback on them. These examples prove that not every policy, practice or program will work at every company hence the importance of internal and external analysis of the organization.
Recruitment and selection are the first stages of the employee lifecycle and are, therefore, the foundations for human resource management. Pearl Collections pride itself to be an attractive employer that recruits locally whenever a boutique opens, one that cares about gender inclusivity, diversity, employee growth, health, and safety. During this stage the human resource manager analyzes the job, its role, creates a person specification which consists of the skills and qualifications required, experience, and comes up with a remuneration package. This process follows advertising, shortlisting and then selection of the preferred candidate while taking into consideration passion, attitude and behavior as the essential characteristics. To aid in recruitment, Pearl uses a few agencies who prescreen the candidates on the level of position, education, and skills. This process gives the company an upper hand regarding maximized exposure and increases the number of applicants for various positions. According to PRADA Group, the information collected during the selection process strictly relates to the authentication of the professional profile being sort, while respecting candidate’s personal opinions (PRADA, 2007). This open dialogue gives the applicant room to be open minded and share his/her views openly enabling the human resource department to get a comprehensive analysis.
The second stage of the employee lifecycle is orientation & onboarding. PeopleAdmin shares that Onboarding is a process and orientation is an event and that a sound onboarding process spans from one to two years (PeopleAdmin, n.d.). Pearl collections believe in carrying out successful orientation and onboarding processes as the transition ensures success on the candidate’s part which impacts on the company. Pearl is aware of the importance of enabling a candidate to reach his/her full potential hence carries out the orientation process accurately and concisely. The HR department issues the candidate with information on the company, appropriate forms, takes the candidate around to meet other agencies and promotes communication. The onboarding process conveys the brand, values, professional culture, product knowledge and sales techniques and expectations to the candidate and provides tools to aid in his or her productivity. To ensure employees are well taken care of, Rag & Bone has an HR team of six individuals which is fundamental to its growth strategy and research shows that they excel at recruitment with high-profit margins (Pike, 2015).
Employee services as an employee life cycle stage are benefits offered to employees by employers to instill their loyalty and prevent them from leaving for greener grass. The fashion industry is known to rotate employees and to keep them from jumping ship; Pearl collections complies with the legal departments of all states, offers medical insurance, a life insurance plan, disability insurance, offer paternity and maternity leaves, holidays and sick leaves. As the company is keen on being relevant, it is planning to open a child care area in one of the spare rooms to enhance productivity and to also introduce a wellness program by offering reimbursable gym membership costs which could reduce health care costs through promotion of healthier lifestyles. At HUGOBOSS, healthcare is a significant factor, the company cafeteria follows a balanced nutrition plan, and the company has a fitness studio offering courses in back training and aerobics which increase staff retention rates (HUGOBOSS, 2012).
Talent development & retention is the fourth employee cycle stage, and it is crucial to both engagement and the output of the company. Key elements of talent and leadership, development, strategies and best practices are key under this stage. Pearl endeavors to involve itself in talent development by continuously grooming and upgrading the employees by attracting the right staff, providing the latest technology, sensitizing them on how to excel, use of rewards and incentives, motivation, empowerment and offering career advancement opportunities. The company understands that high employee turnover is a problem hence the strategies aid in developing a sense of loyalty by investing in the employees. Rag and Bone has an employee-led development scheme which enables the employees to take charge of their development by providing tools and resources to get their employees thinking ahead about their careers and not waiting for their managers to develop them (Pike, 2015).
Performance management as the fifth employee cycle stage is strategic with the aim of ensuring employees are contributing positively to the objectives of the business using a range of HR activities and processes. Pearl has customer care indicators that are used to gauge employee performance standards. These indicators have a collection of customer surveys, focus group discussions and customer complaints. Pearl recognizes it gets successful when the relationship between managers and employees is one of fairness, trust, good communication and contains an open door policy to enable generation and utilization of ideas. Pearl is keen on fostering good performance management because it helps every staff; understand the path of the business and what it wants to achieve. The standards of performance required, everyone’s role in helping the company accomplish its goals. Understand how they can develop their performance and contribute to the growth of the organization and also where there are performance problems and how to handle them. The PRADA group encourages management and employees to take up responsibilities, to work, win challenges and achieve corporate objectives. This entrepreneurial culture recognizes, promotes and rewards the pro-activeness of the individual and teamwork. This cultural contribution aid in the achievement of the company’s strategy and adopting consistency and responsibility traits (PRADA, 2007).
The sixth employee life cycle is transition which is the process when an employee leaves a company on retirement, better opportunity, getting fired, being laid off or due to personal reasons. It is, therefore, the work of the HR to manage the transition process by ensuring the following all procedures and processes. Pearl’s HR department has an employee development plan in place to aid in the smooth transition. This plan contains a list of the employee’s pending projects with a step by step process detailing actions this individual will take to finish the tasks. The HR follows up with the employee in the days following the day of departure. A form is shared with the employee for him/her to share honest opinions on their views about the company, reasons for leaving and areas for improvement. The HR delegates the tasks that cannot be completed before the employee’s departure to other employees either do it or manage it until they hire a replacement. According to Forbes, Ron shares an event where a senior manager, unannounced and fired his employee and directed all his questions to the HR who at the time was ill prepared. This manager had for the last six months given the employee positive feedback and claimed his firing grounds on the lack of teamwork. This behavior as Ron further explains probably generated a major lawsuit and he calls it an extreme example (Ashkenas, 2013).
In conclusion, human resource best practices are one of the most dominant ways for a business to ensure the creation of value for the customers especially at Pearl collections and our profitability. The apparel industry is highly dominated and competitive, and by putting into place the six stages of the employee lifecycle, our relevance reinforces our strategic position. Pearl’s measurement of success relies on low employee turnover, employee satisfaction, enhanced performance, career growth, increased responsibility, high levels of customer service, competency, high profits, improved morale, access to information, communication, self-improvement and existence of development programs just to name a few. In the future, Pearl collections are determined to continue offering fashionable items at quality prices and expand by opening more boutiques in various countries as our profitability and growth are on track.
References
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