Task A: Answer to Question 1:
There was always a difference between the way of maintaining the big business organizations and the small business organizations. The small business organizations need to have a strong structure and large portion of customer support for sustaining in front of the other large business organizations. Josh Novak, the main character of this case study has successfully developed a business model for the Glow-Foods. This was observed by the International Food Group (IFG). After seeing this, the CIO of the IFG shows interest of acquiring the Glow Foods including the IT strategy of the company. It was a great opportunity for Josh to work with IFG, but the problem was that this organization has some policies and procedures at the workplaces.
In the wake of turning into a piece of IFG’s IT division, numerous impediments came in his direction. The group was cautioned by the main innovation officer (Rick Visser) that without his pre-endorsement the group can’t get to any web-based social networking webpage. More challenges came when Ben Nokonv said that they should converse with him first rather than direct reaching the generation groups. The back officer of the IT division, Sheema Singh asked for the group for creating a spending arrangement and report for the following financial year. The majority of the worries taken by the IT office were legitimate, however the issue was that the worries were excessively troublesome for comprehension by the new group of Josh. Ben Nokonv confine the immediate association of the group with the creation groups in view of his own issue. The group was additionally furious with Ben on account of this forceful conduct to the colleagues. The confinement against the online networking access by the colleagues was am troublesome issue at the essential level. Each of the obstacles are defined in the section below in details.
The first obstacle found in the context of professionalism. Josh didn’t has the experience of working in such kind of corporate environment. Therefore, he need to understand the difference between the two terms professional and professionalism. Professionalism has five different principles that needed to be understood for getting the desired level of success in this kind of corporate environment. Tonya addresses these principle to Josh. These principles also include the appearances and manners of the employees. However, these don’t have any direct influence over the performance of the employees. Still one have to maintain these professionalism principles. Josh used wear jeans and polo at the workplace. The second obstacle was again in the context of corporate culture. Josh had some innovative idea and power of critical thinking. The idea of innovative use of the social media platform and multimedia support in the work was truly appreciable. But the problem was that the corporate culture does to allow this kind of direct access to the social media ate workplaces. The management of the organization was unable to understand the need of accessing the social media and how these will be profitable for the organization.
Another obstacle was regarding the budget report regarding the project. A detailed report regarding the cash flow and cost benefit analysis of the suggested project was required by the management of the organization. As per the opinion of Rick Visser, the in-charge of the risk management, architecture, privacy and security, the organization can’t move forward without the formal report regarding the cost benefit analysis and the proper road map regarding the new project. The formal report was a must required for the management, but the new team of Josh was not fully aware about the formal financial report. Josh’s colleagues additionally confronted issue with respect to the monetary reports and money saving advantage examination for the following financial year as asked for by Sheema. The colleagues were IT specialists, not acquainted with the money saving advantage examination. It was excessively troublesome for them, making it impossible to show the nitty-gritty examination of the costs required for the following financial year. In any case, they have figured out how to create an inexact spending arrangement for this reason and displayed it to Sheema.
Josh also faced some issues when he proposed the idea of using the cloud computing in his project. This is a new and innovative technology with lots of benefits, but the problem was that the company had some bad incidents with this technology. The security and reliability issues of the cloud computing were the barrier in front of the development of the proposed cloud based application for the customer interaction. The past projects of the company sing the cloud computing technology faced complete failure, which were the reasons of big losses of the company. Because of this Josh was troubled to get the approval of this project from the management of the company.
Answer to Question 2:
Josh proposed the three-point plan which is as to first connect directly to the consumers of the organization. The main factor behind the proposal was the innovative utilization of the social media platform for the communication. Different types of social media sites like Facebook, Twitter and other real time chat platforms were the major requirements of the project. Josh was famous for innovative approach of using the social media platform for the marketing. The colleagues required the utilization of online networking webpage like Facebook for imparting the exploring their thoughts. In any case, the group and Rick both got comfortable with respect to the authorization taking for the utilization of online networking destinations. At the beginning period, Josh and his team members need to get the permission from the management of the organizations regarding the social media use and after that they would be able to develop the Facebook pages and Twitter accounts or any other real-time chat accounts on behalf of the organization. In order to do that Josh needs to show the proper need and the profitability of these activities to the management of the organization.
The second factors are to reach out the various types of communities. This can be done using the social media platform as stated in the above section. In addition to that, the company should create blogs or newsletters where the consumers would be able to share their opinions with the products or services of the company. The organizations can also develop some reward programs for the consumers, in which they would be able to get free coupons or other rewards for sharing the pictures of the products or services of the company in different parts of the products. These reward programs would influence people for promoting the products or services of the organization. This would indirectly create community of people who are using the products or services of the company. In the wake of building up the three-point plan, Josh’s group was at long last prepared for the introduction. The arrangement was displayed in the IT office. They abused each edge of the three-point arrange. Ben needed the dedication over the advantages of the arrangement. John was stressed with respect to the survey of the clients. Sheema was concerned with respect to the business estimations of the activities taken into the arrangement. Then again Rick was stressed over the security viewpoints in the cloud stage. Keeping in mind the end goal to get appropriate support from these individuals, Josh required to moderate roll the thought. With a specific end goal to get the coveted level of accomplishment in the arrangement, Josh requires to set up a model of the intuitive site and cloud.
The next factor is about the use of cloud computing in the proposed idea of Josh. This was a little tricky and there were many ways of implementing this. This may be a good place starting the use of cloud computing technology. However, the past experience of the company regarding this was very bad, which were the main reasons of facing barriers form the management end of the organization. The proposed cloud based mobile application would be able to allow the consumers of the organization place the orders online and see the closest store near them. The approval of the cloud based application development can get from the management of the company by showing the details about the usability of the application and should ensure that this would not bring any further failure to the organization by proper documentation or analysis report. The nitty gritty money saving advantages examination ought to be accomplished for guaranteeing the benefit of the association through the venture. The group additionally requires to framework all the security dangers. So as to achieve the clients and make the clients happy with the arrangement, they have to utilize the model and accumulate reactions from the clients. Online networking locales can be utilized as a proficient stage for this. Along these lines, they would have the capacity to join the thoughts of the clients in the arrangement which would make the client relationship administration simpler and productive.
In the conclusion, it can be said that the decision of hiring Josh was very efficient decisions for IFG. In order to get the desired level of future growth and success of IFG, Josh need to understand the proper way of maintaining the professionalism at the corporate world and the management of IFG should understand the needs of new technology and innovation within the organization. The new generation of social computing would definitely open new windows of opportunity for the future growth of the organization.
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