Emirates Airlines is positioned among the fourth largest airline by the scheduled revenue passenger kilometres flown and based on number of global passengers. The airline company was established in 1985 and is the national carrier of United Arab Emirates (Lasserre 2017). Emirates covers an extensive network of services in Middle East along with in Asia, Africa, Europe and America. Emirates airline offers exceptional airline services. The organization provides travel and transportation services, first-class lounges, air catering, young flyer accommodations along with quality in-flight entertainment. Emirates Airlines serves consumers all through the world (Albers, Baum, Auerbach and Delfmann 2017).
Emirates are dealing with certain issues in its strategic existence and the reasons for which the organization is attaining its crisis point is explained under:
To deal with the challenges faced by the airlines, Emirates has developed effective positioning strategy in which it will modify its internal resources and operational structure (Bryson 2018). It also considers restructuring of cost management through decreasing national and fleet validation along with bureaucratic costs. To deal with increasing competition from low cost airlines, Emirates have implemented flexible pricing of services provided as well as functions based on market condition.
The case of change is centred on restricting its organizational structure and its existing competitive strategies. Emirates focuses on changing services offered by them and is developing high standards of its corporate culture (Bratton and Gold 2017). To attain a competitive edge, Emirates is planning to fund its own research and development for addressing its debts along with paying shareholder dividends. The business model of Emirates is being restructured in a way that it is totally focused on long haul airlines that basically will be able to connect in any two points all through the world that can increase attractiveness of its services.
The organizational structure of Emirates follows a tall hierarchal structure that facilitates in easily understanding the organization culture and its structure. The company’s structure starts with Chairman, Vice President, Executive Secretaries, Senior VP, Divisional VP, Regional and Area Managers, Department Heads and Supervisors. The tall organizational structure facilitates in maintaining string supervisory control because of hierarchical structure and the roles and responsibilities along the employees are clearly defined (Beamond, Farndale and Härtel 2016).
Emirates Airlines has a competitive business model that clearly explains its corporate strategy which is followed within the market (Ngah, Tai and Bontis 2016). The business model has focused on the issues that might take place in decline of oil prices and unstable oil prices which has facilitated the company in developing strategies which effectively dealt with unstable jet fuel prices. The major areas of strategy implementation and improvements those are considered in the business model of Emirates Airlines are explained under:
There are certain issues which are identified in the business model of Emirates Airlines because of which the company is dealing with challenges that are explained under:
The major concern for Emirates is its high price strategy that is increasing risk for its business as many airline companies offer low cost flights. Considering the same, price value that is charged by the Airlines is flexible (Vassilopoulouet al. 2016). Relied on the economic situation and recent market scenario, the price value charged is being changed and has been kept moderate for increased passenger purchase intention.
Concept of Business Strategy
According to the views presented by Baddah (2016) it is evidenced that business strategy is the means through which it sets out in order to attain the desired company issues. It might also be explained as long term business planning and this is deemed to cover period of around 3 to 5 years. Richelieu (2014) stated that defining the business strategy serves as the major management function. These researchers also stated that a business strategy map serves as an exceptional way in which adjustment and alignment of business activities are maintained in attaining the objectives and vision of the organization. In contrast, Al-Khouri (2014) evidenced that business strategy must be reviewed frequently against the existing internal and external environment. This is the situation where companies such as Emirates Airlines focuses on regularly monitoring the ways in which strategy as well as objectives are getting executed.
Schilirò (2015) explained that “Resource Based View Model (RBV)” serves as an effective model for the companies to attain high competitive advantages. RBV is explained as a managerial structure that is employed in determining strategic resources having the potential to offer certain comparative advantage to the organization. Beamond, Farndale and Härtel (2016) elaborated that these resources can also be used by the organization for attaining sustainable competitive advantages. These reasechers also stated that RBV serves as an approach of attaining competitive benefits and exhibits VRIO attributes. The supporters of such view agree that companies must analyses the strategies implemented within its organization. The model that is indicated below explains RBV and focuses on the major aspects of this model. According to Wald (2016) the RBV aspects needs to be more feasible in order to exploit the opportunities of employing the existing resources in a new manner rather than attempting to gather capabilities for all the distinct opportunity. Within the RBV, resources are offered the major role in supporting organizations to attain better company performance. In contrast, Rabasso, Briars and Rabasso (2015) presented certain assumptions that are considered by the RBV model that is deemed to be immobile and heterogeneous. The first assumption considers the skills, capabilities along with certain resources those are possessed by the companies and are varied in case of one organization to another. The second assumption of RBV considers that the resources does not remain mobile and do not shift from organization to another in the short term. Due to this type of immobility, organizations might not replicate its competitor resources along with implementing the identical strategies. Rabasso, Briars and Rabasso (2015) added that intangible resources like the processes, brand equity, knowledge or the intellectual property that are basically immobile. VRIO network is also included within model that facilitates in analysing the organizational resources those are valuable, costly, rare and non-substitutable.
According to Beamond, Farndale and Härtel (2016) change management process is deemed to serve as a sequence of steps or certain conducts which a change management team or the project leader implement to implement change management for driving individual transitions. This also makes sure that the projects set by the organizations address its desired outcomes. Rabasso, Briars and Rabasso (2015) stated that the process of change management in the organizations covers all kinds of processes implemented in order to develop and support the changes that takes place in the company. Such change ranges from methodologies implemented within the resources, budget allocations, business processes along with the organizational factors of any project. Beamond, Farndale and Härtel (2016) revealed that there are distinct types of change management models that is necessary to segment processes of change into three categories such as organizational, individual and enterprise change management. These researchers also indicated that individual change management focuses on changing the procedures and systems. The tools of such change management process are psychological and facilitates in revealing the suitable angle to steer an individual from one productive behaviour to another. Rabasso, Briars and Rabasso (2015) evidenced that organizational change management is a process in which individuals within a team are major target to impact change and there also larger and high organizational concerns that must be implemented to attain real change within organizational projects. Beamond, Farndale and Härtel (2016) elaborated that to attain such change recognizing the groups is increasingly important that needs change. Developing a change plan which can address necessary strategies related with a project that encompass change within the project.
Rabasso, Briars and Rabasso (2015) explained that the internal business environment of organizations includes aspects that impacts the success along with approach of operations. Unlike the external business environment, the organization has control over such factors. Conversely, dealing with the strengths of the internal business operations is the major key to the business success. Beamond, Farndale and Härtel (2016) indicated that SWOT analysis serves as the most effective model of internal business environment analysis and PESTEL analysis is an efficient model for evaluating eternal business environment of any organization. These researchers also stated that SWOT model acts as a framework in evaluating competitive position of the organization through recognizing its weaknesses, strengths, opportunities and threats. Rabasso, Briars and Rabasso (2015) clarified that SWOT analysis facilitates in determining the aspects which assists organizations in attaining its objectives along with analyzing the hurdles that needs to be minimized in attaining desired organizational objectives. Beamond, Farndale and Härtel (2016) explained that PESTEL model acts as a structure employed by the marketers for evaluating and supervising the macro-environmental aspects which have an effect on the company. This model analyses the political, economic, technological, social and environmental factors existing within the external business environment in which the organization operates. Rabasso, Briars and Rabasso (2015) also added that through realizing the aspects of the external as well as internal environments, companies can decrease the opportunities and decrease the threats to the company. Conversely, dealing with the strengths of the internal business operations is the major key to the business success.
Beamond, Farndale and Härtel (2016) revealed in explaining “Daft’s Structural Dimension” that Daft has segmented organizational structure into two parts such as contextual and structural. Structural dimensions indicate the internal characteristics of the company such as complexity, formalization, standardization, centralization and personnel ratios. Contextual dimensions include strategies, goals, environment, size, culture and technology of organizations. Briars and Rabasso (2015) explained contingency framework to be an organizational theory which claims that there is no better manner to organize a company along with leading and making decisions on it. Rather, the optimal action course remains contingent on internal and external conditions. Briars and Rabasso (2015) elaborated McKinsey’s 7s Framework as two categorised elements such as hard and soft ones. Hard elements include strategy, systems and structure and the soft elements includes skills, style, staff and shared values those are necessary for an organization to be successful.
As the industry of airline is a huge sector it is at a stage of maturity, due to the strong competition between the other airline organizations. The operational cost of Emirates airline is growing owing to the high cost of investment on the airplanes and the aviation service. In this context, the proposed plan is to reduce the cost of operation and by enhancing the process of maintenance along with the development of the effective process of flight scheduling (Pearlson, et al. 2016).
The proposed purchasing structure of Emirates Airlines will be integrated into the refurbished structure if the organizational environment. In this, the aviation organization will focus on the operational process and its improvement (Khan and Faisal 2015). Therefore, after the incorporation of the new structure, all the employees will be informed to shift their focus to the purchasing strategy through the promotional multiple expertise purchasing structure. In this aspect, the integration of the new system of Airline process of purchasing will be done by the implementation of the automated process.
In case of Emirates proposed model of stocks, they have decided to use a flight inventory management system to distribute the inventories of flight through multiple networks of sales. This process will help Emirates airlines to offer functions thereby providing automatic distribution wherein the fluctuation of price will be dependent on the demands made by the market (Kassem et al. 2015). Moreover, the air aggregators and resellers of charters will be able to manage the already purchased airline inventory thereby expose them for the purpose of sale through online channel portal and also through XML internet services (Rodriguez-Trejo et al. 2017).
In this aspect for increasing the availability of the product through reduction of cost, the aviation organization has planned to make inventories easily accessible for the international customers, specifically who are residing in the isolated location (Brewster et al. 2016). The entire proposed plan of stock management will be assisted by the logistics engineers since the inventories are stores and scattered through huge network and centre of the distribution. For building such setup, the company has planned to set up the following:
Apart from these, the planned system of logistics will help to ensure that all the items and goods from general packages to the heavy item such as cargos are effectively shipped and delivered on time (Mwangi et al. 2018). In this context, it is necessary to ensure the efficient and economical shipment of items. The company is also needed to make active contacts with several service providers for ensuring the international as well the local satisfaction of the customers.
For the purpose of supply chain and reservation of ordering as well as distribution, Emirates airlines will introduce a new system of interface software for innovating the system of purchase and for ordering the supply of inventory within the department and the amongst the top system of management (Kwamega and Ntiamoah, 2015). They will be addressing a strong system of IT, for managing the system of inventory and cost of the warehouse at the limited rate. With the help of an innovating system of IT technology such as Electronic data interchange, they will be able to enhance the in-flight service and also the materials within the engineering system of management.
In this process, the stick materials will be stores at the in-house inventory for the pre-orders and post order requirements. In case of emergency delivery of product, all the deliveries will be made by safe packages with other inflammable inventory as a consolidated on spot delivery that will be delivered in by the internal members of management operations (Lawrie et al. 2016). These products will be dispatched to their exact location where the receiver of the item will be appointed for reviewing the packages by making sure that no damage is caused to the cargo products while ensuring the delivery of the products. After assuring the delivery and integrity of the product, the receiver will be required to sign the delivery receipt (Bounabriet al. 2018). And immediately place the cargo, material inappropriate storage.
By doing the department developed optimum facilities of reordering services and safety provisions by time increasing the re-user order and collaborating with the availability of the products. in this it the core responsibility of the entire inventory to include the rules of data confidentiality, by maintaining the quality standards illustrated by aviation guidelines like CAA, ATA and EASA for offering on-site assistance of all aircraft related orders and distribution (Lopez et al. 2017).
In the course of out of horse request of cancellation of stocks, the present managers in the stock control department will be liable to contact the inventory manager onward who will be responsible for arranging the delivery of the inventory to the ward members (Charles Jr et al. 2017). As a result of the system of inventory management improvements that are planned for delivery by the new model. In this context, once the stocks have been booked via the online agency of inventory management that are operated by Emirate airline, the claim made by the receiver will be directed to the higher authorities of Emirates airline (Ghaidaet al. 2016). In case, if the online system shows some kind of errors the receiver will need to fill up an online form, to contact them through the postal address in the contactor support page.
The aviation industry has passed down new rules for the passengers who are carrying liquids, gels and aerosols in the airport during the course of flights. For the liquids present within a container with a capacity higher than 100 millilitres that are packed in one transparent bag, a liquid that is being carried for the medical requirement and special dietary requirement purpose. They will be transfers to phase 1 gate for packing them in a secured wat within a tampered bag of evidence inside a proof of purchase at the airport. In this context, the phase 1 passenger will be passing from one gate and phase 2 will have to report to another team of material management to attain the role of checking.
The proposed mode of inventory and in the distribution will provide advantages in the following way:
Emirates airlines have high arrangements for travel services for the passengers on board and for the employees working in the inventories as well it has been seen from the proposed system of management. In this context, Emirates have planned provisions to offer additional and comfortable services for the disabled passengers who are seeking for a safe and conformable journey (Khan and Faisal 2015). At the airports, the monitors will help them display the information of flight for all the passengers. For the passengers who are visually and hearing deficiency, for the agents of the airline service will provide verbal information on the flight including the boarding declaration as well as the notice on the flight delay and changes of a gate. Apart from these, a flight attendant will periodically attend all the passengers to offer updates during the flight journey.
The capital investment cost that will be needed for making the operation and equipment work within the inventory process will be of $1, 4 billion with a mixture of cash along with the general stock. The entire costs of investment are associated with the preparation of necessary changes related to the system of inventory, operational process and new accommodation area within the in-house inventory (Elbanna 2016). Moreover, the cost includes additional floor repair, for the distribution office, storage of cargo and additional capacities with the contingency in the course of mechanical failure. Apart from these, capital funds have also been arranged within the program of relocation of systems.
In this regard, the recurrent cost of revenue is dependent on the existing capacity of work over all the departmental areas of distribution across all the sites within the Airline organization and decided service of change. The additional resource will be estimated at $12000 for the necessary areas that have been planned to be covered for out of stock request and other maintenance necessities along with training arrangements for the newly recruited employees.
The head of the inventory management in Fly Emirates airlines will be responsible for confirming the effective benefits of the new service whether they are delivered within a periodic time scale. In this aspect, the manager of the inventory department will be monitoring all the areas and will update the effectiveness of the newly implemented service to the planning team.
The structure of Fly Emirates Airlines may vary in a wide way, where some structures may be more efficient in accomplishing the objective of the change management system. Within the structure of change management, the sector of engineering management will be responsible for establishing policies, processes, procedures to frame the investment needed for the inventory along with the cost of operation (Buhalis and Leung, 2018).In case of new recommended organisational structure Fly Emirates airlines the organisational needs to set up a new management information system and decision support process for dealing with the internal sources of information and to operate the data transaction process. The present organisational chart of Emirates is driven by values and mission of the organisation. Therefore, the formal and informal forms of interaction policies in the organisation help the company to frame the structure and culture within the organisation. However, the new organisational chart of fly emirates needs to have board of members consisting of CEO, group of directors, operating the management department.
In case of inventory structure, there will be a special cell within the department of material management that used for dealing with professionals with extensive knowledge in dealing with complicated issues. All the teams in the areas will be involved in the cabin, IFE, engines, the system of inventory and support process. These departmental sectors will be involved in the development of the production facilities with provisions of safety labels worth the increase in period request of purchase while maintaining coordination of the accessibility of items (Buhalis and Leung 2018). The department of component management will be accountable for enhancing and maintaining the accuracy of data while following the highest standards of quality and protection policies.
The new Structural dimensions of the Emirates airlines will be based on the selection of internal and external operators those who have shared knowledge and learning. In this, the department of component management will be dealing with issues to ensure the protection of high value, rotational aircraft equipment’s (Elbanna 2016). These processes will also include initial provisions and re provisions of the inventory along with repairing of assets.
During the course of restructuring, the relocation of offices and equipment’s will have no impact on the size of the airline organization. In this context, the increase of the service will be directly influencing the number of employees who are appointed to accomplish the task (Charles Jr et al. 2017). Therefore, these provide the operators with added authority of ownership and duty. In partnership with all the employees with the department of inventory, the company will aim to integrate the new process of operation by improving the relationship between the provider and processes.
Conclusion
The implementation of the new proposed plan of the Emirates airline within the stock management, purchasing stores, supply chain systems operated in partnership with another operating management service. These facilities will help to address the governance and risk associated with the existing model used in the company for creating a more effective system of service within all the departmental. Therefore, by integrating all the planned changes on a periodic basis the organization will be able to adjust all the minor issues.
One of the most important things that are needed for any profession is a self evaluation and self analysis. This can be done through the means of the PDP or the personal development plan. I think that performing a PDP will be very helpful because it will help me to get the knowledge about the skills that I have at the current situation and the skills that I want to develop within me in the upcoming future (Daft 2015). As I take all the test in the process of this PDP, it helps me to get a good knowledge about the drawbacks that I have and also the positive traits that I need to work upon. PDP practice is said to have a very good impact on the overall performance of the individuals. I think that each of the employees have some strengths and some weaknesses. Some it is through all the personality development tests like the evolution of style, performance test, pleasure or performance test, Mind and environ net, personal networking and others help in determining those areas. I have performed all these tests and got a corresponding score to each. These scores have helped me to gain some idea about my personality and to understand those areas that I need to focus upon (Bossert et al. 2007). However I feel that for this test to be successful there must be a two way method or a both needed process. This will be done only after getting my scores cheeked by my mentor. Grohnert et al (2014) is of the opinion that the PDPs are often not successful. These attempts fail due to lack of enough time, insufficient feedback, insufficient time of reflection, lack of enough interest on part of the mentor or on part of the person taking the test. So, there needs to be an active participation from both the ends. I will make sure that after I take these tests I take them to my mentor for getting the feedbacks. This will help me in realizing the steps that would be beneficial for me in the coming years.
As much as my part is concerned, I will be making a thorough reflection on the score that I receive. This will help me to follow a routine wise and a step by step method for the purpose of self development process. I think that my seal and motivation will be the two most important factors in this process. I think that this PDP will; have a very positive impact on me development (Fredrickson 1986). This will also be very helpful for having a positive effective on my career. I will have set my goals and a proper time frame that will be very useful in this process. I need to set the time frame and the possible resources that I will be using in order to overcome the drawbacks that I have within my personality.
There are different ways in which I have to fit myself on the design. I will have to make a connection between the class materials and the way in which I am making the PDP. I think i need to inculcate some qualities that are needed in the future for working in some very good managerial posts. I have made it a point to fill up in each and every self assessment forms. I have also made it a point to take all the possible sorts of tests so that I get to know the score and I can form the steps accordingly. I think that I am capable of working in teams as I have a good team spirit. I remember that during my school days I was often appointed as the team leader of a group project or as the class monitor as well. It is also from these experiences that I have gained some idea about my capability of working in a team. However I feel that I have some problem in dealing with my anger. It is for this reason that I need to work upon this particular aspect. I think that my ability in the personal networking skill is not low and I really need to work on this particular aspect. I have to develop a proper networking system with all the active stakeholders so that I can perform well (Hamel Prahalad 1994).
This can be explained through the McKensy’s 7s model
Strategy
I will have to develop a strategy that will help me to work over my weaknesses within a certain period of time. This will help me to move forward in a step by step manner. I will make a chart and also list the time and the resources that I will require for overcoming them. I will form strategies like attending some anger management class, yoga sessions and others.
Structure
I will have to keep in mind that I am working in a management position a famous company like the Emirates. The controlling and power will not always be centralized. The important business decisions will be taken by taking into account the opinions of all the employees. It is for this reason that my affinity towards clan culture will be instrumental in this case (Král and Králová 2016).
System
The system that runs in this organization will always involve the opinion of all the employees. There can also be many uncertain situations. So, it is at this point of time that I need to be quick and realistic enough to take the decisions. So, I have to adapt myself to the changing situations and take the decision accordingly.
Shared values
I will always have to be a very good team player. I will have to act as per the decisions taken by the superiors.
Style
I feel that my affinity towards clam vulture is one of the good aspects that will help me to meet with the team working style prevalent in this organization. There will be a competition among each team but at the same time there is a feeling of cooperation and team spirit as well.
Staffs
The gap I find is the lack of control over my anger and the communication prospect. I will work on keeping a positive and a calm approach. I will work more on my team spirit and inculcate the same among my team mates.
Skills
The strongest skills that I have as per the need of the company are a team working spirit and my affinity towards the clan culture. However at times, I find it tough to keep a calm mind or control my anger. This is an essential area that I will have to work upon. I will have to keep myself calm and positive so that I can always motivate my colleagues. I think that I have the ability to fulfil my job role as I am punctual and hardworking but at the same time I will work on my drawbacks as well.
I will thus try to make sure that I am working really hard and making sure that I develop a good communication system with the stakeholders both on the internal and the external level a well.
However I cannot really meet handle yourself during the hours of huge pressure. I feel that I am running short of time and I often fail to meet the targets. I feel that I am being bit restless and I am hurrying up in my work (Grosios et al. 2010). I feel that this due to the lack of proper decision making power. As I am associated with such a huge airlines organization that is with Emirates, I feel that I must be ready to work on my decision making skill. This is because I have to make sure that I am able to maintain my strength during hours of uncertainty.
I am also of a bit introvert nature. I feel bit shy in speaking with all the colleagues including my superiors or my subordinates. I often face some difficulty in speaking or in communicating the decision.
I think that I need to work more upon the areas of my interest so that I can become a good employee at my workplace. As I want to work in multinational organization I have to gain knowledge in the fields of team management and team interaction. I have to make sure that I am I am improving in this field. I will have to develop my skills in terms of decision making power as well. This is because being an employee at the managerial level; I have to be prompt enough in taking the right decision. I also have to often take the right decision without thinking much about the layer consequences. However in order to do this, I will have to work upon my communication skills as well. I will have to be more outspoken. This will help me to open up with the employees and make sure that I am being able to interact with all the employees properly.
I will be taking into account the results that I have got in the tests. I will thus be using these results to make sure that I am being able to overcome the problems. I have taken the following tests and I will be reflecting in the results of the same.
The first test that I have taken is the evolution of style test shape that I need to work more on the personal networking aspect. This is because I know that I have to work in a kind of collaboration with all the colleagues. I have got a low score in the political style. This shows that I need to totally work on my team working and team interacting spirit.
In the human resource part however I have got a good score. This is evident of the fact that I am capable of looking after the needs and requirements of the employees. In also have an affinity towards working in the clan culture. This also proves that I do not really like the bossy nature. I want all the employees to work with one another in a collaborative manner.
I am also a very punctual person and I do not like breaking of rules. I will always try to abide by the rules and regulation of the company. So, I would always like to see my team working in a good manner by complying with the team rules and regulations as well.
However the decision making test was really very tough for me. I was kind of struggling with that test. This is I cannot decide which way to go. I think that this is because of my doubts and fears of the consequences. I am working as a manager in the Emirates and this really deserves a huge responsiveness to uncertain situations and a prompt decision making power as well. I feel that if I take a certain decision that is out of the box then this might turn out to be very harmful. However I have to keep in mind that I need to at times think pout of the box and I need to make sure that I am being able to take the right and the apt decision whenever needed. I have to keep in mind that there can be many different problems that can often crop up. So I have to take many different approaches and different kinds of decisions as per the need of the situation.
I have to work on the goal setting part. This is because my score is 4 and I need to really take it to the range between 2 or 3 or perhaps make it 1. In order to do this I will have to develop the confidence through which I can reach up to my goal. I am often tensed under huge pressure. So, it is during these times that I often get confused. I will somehow have to overcome these problems and rake care of the deadlines. As I am working in the famous airlines company , Emirates, I have to deliver many goals, I will have to keep in mind that there are very tight schedules of meeting with the deadlines. There will be the deadlines of delivering any projects or solving any issues raised by the clients or any other such problems.
Conclusion
So, I can conclude that I have been helped a lot by the PDP and the psychometric tests. This will be heedful for me in the future. I will be able to make sure that I am working on my errors and overcoming them. I will try to instill the communication skill; within myself so that I can easily communicate with people. I will also work hard on my decision making skill. I will work on this by moving forward in a step by step manner.
|
Goal |
Task |
Mile Stones |
Time Frame |
|
Improve My Leadership Abilities |
Identify leadership tools |
I will be using the knowledge that ihave gained in my academic course. |
Now – Sep 2018 |
|
Try to work on my communication style |
I will try to overcome my introvert nature by opening up with people. I will try to involve myself in conversations with my colleagues. |
Now (ongoing) |
|
|
Establish a personal strategy of how to adjust language (i.e. develop a mantra) |
By Mid 2018 |
||
|
I will try my level best to work on team management. I will try to work on my adaptability and flexibility skills so that I can meet with any and every situations. |
Recruit new team member |
Early 2018 |
|
|
I will make it a routine to meet with all my team members on a daily basis and take their feedbacks on all the matters. I will also involve them in each and every decision as well. |
Late 2018 |
||
|
Build stronger alliances with peers |
I will try to develop a strong connection and association with all the colleagues. This indeed is very essential. I will have to create a motivation or an encouragement within myself and within each and every team mate as well. |
Late 2018 |
|
|
Analyse potential conflict by seeking the feedback of peers and mentors and develop strategies to overcome major conflict by drawing on relevant tools. |
Mid 2019 |
||
|
Improve Goal Setting and Goal Completion behaviour |
Organise Time Management Course |
Take admission in some time management course. Undertake many self analytic tests online so that I can easily work on the time management skills. |
May 2018 |
|
Organise Goal Setting and Self-Motivation Course |
I will set a proper goal list for myself and move forward with a step by step approach. |
Nov 2018 |
|
|
Implement Balanced Score Card for each project |
Gain Approval from Senior management |
Done |
|
|
Read “The Balanced Scorecard” by Kaplan and Norton, 1996 |
Oct 2018 |
||
|
Set SMART Goals linked to BSC |
Dec 2018 |
||
|
Set KPIs linked to BSC |
Jan 2019 |
||
|
Trial Run BSC and gain feedback |
Feb 2019 |
||
|
Complete BSC implementation |
Mid 2019 |
||
|
Become a Senior Manager |
Complete above programme and attain strong leadership skills; where necessary adjust programme based on reflection and feedback |
2020 |
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