Operation management concerns with several organization’s important tasks like, planning the task, supervising and organizing the task. All the tasks are performed well, in order to deliver the output before the deadline and efficiently. On the other hand, information management orchestrates different activities related to the business corporation. It mainly concerns with the acquisition of information from one place to another. Information management also transfers the information to where it is required (Anderson, Anderson and Parker, 2013). These both are a very important task in any business organization since they play a major role in managing the functions and activities along with various data management that takes place in the business administration. All these processes are required to be done effectively and smartly so that the progress level of the business entity can be increased. operation management gives the business entity a chance to improve their way of working by improvising their pre-existing services. Managing operations allows the business entity to be more focused in a few areas like proper shipments of products, achieving goals before timeline, increasing teamwork etcetera. With good services, the customers will be satisfied that will help to increase the customer base and business growth (Topmba 2014). The report presented below shows the implementation of strategic changes inside the CC Music, effectively.
A conceptual process which includes laying out proper plans and procedures that occur on a daily basis in a business organization is known as business process modeling. It mainly focuses on the improvised ways to do the daily business chores. It is a very important part of any business organization’s management process (Bamford, Moxham, Kauppi and Dehe, 2015). This process helps to analyze the business progress by comparing the current and previous situations. Gantt chart and BPMN can be adopted by CC Music.
For CC Music, this procedure can be very efficient since it will allow them to keep track of the tasks by proper scheduling and also allow them to check in on the performance level of the tasks or projects within or before the timeline (Hunsaker 2018). With the help of this tool, various horizontal bars can be used to store the details of a project’s starting and end date. CC Music can use this tool to keep the track of the tasks and work accordingly. Gantt chart for CC music is given below.
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Main activities/ stages |
Week1 |
Week12 |
Week3 |
Week4 |
Week5 |
Week4 |
Week 6 |
Week 7 |
Week 8 |
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Marketing targets |
ü |
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Preparing work plan |
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Presenting Theoretical outline |
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Authorization on the presented outline |
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Objective 1 |
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Objective 2 |
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Strategy |
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(STP) Segmentation, targeting, and positioning |
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Promotional mix |
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Evaluation of the strategy |
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Alterations (if any) |
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Business commencement |
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Final presentation |
The chart presented above represents the allotted task and the expected performance and level of progress associated with it. This planning tool can be very beneficial for the CC Music in order to store information about several tasks and their deadline inside a single framework. One of the significant characters of this chart is that it helps with proper scheduling that will allow the employee to complete tasks before time limits (Luiz, Ellram and Scavarda, 2007).
The business corporations use several ways to lay out their operations and the information related to them, BPMN is one of the methods (Battistoni, Bonacelli, Colladon and Schiraldi, 2013). BPMN method uses the flowchart system or graphical notation that helps to specify the business task that is taking place. It contains the whole sequence with important details that are required to complete a task. The main purpose of this model is to get, a competitive advantage, increasing efficiency and introducing new approaches.
Key components of BPMN are:
BPMN is an evolved system since it uses the symbol, which gives everyone a clear visual. the primary objective of creating BPMN was to obtaining a standard yet common language in the field of modeling business process (Bouchery, Corbett, Fransoo and Tan, 2016). CC Music will gain great advantage by using this process, such as:
· Gives strong support to the business operation management.
· Provides an easy approach even for the unprofessional users of BPMN
for any business, SWOT analysis is the best approach towards strategic planning. This technique gives the opportunity to the business entity to find their flaws and best qualities (Khanna, 2015). SWOT stands for Strength, weakness, opportunity, and threats (Brown, Bessant and Lamming, 2013). This approach is the best way to plan a business or gain competitive advantage. SWOT analysis for CC Music is as follows:
Strength- Chris and Clive are already a musician and knows so much about this industry, which is a perfect business start. Since they are a former musician they ought to have a fan base which can help them, promote their business. To accommodate band members they can use their previous contacts and the support of their family and friends. Better quality of production can be the good start to business (Brown, Blackmon, Cousins and Maylor, 2013). Providing quality services to the customers and also delivering the customer, their best services. Their experience in the music industry can help them with choosing the correct content for the audience. To make their agency popular Chris and Clive need to choose better singers for which they can get help from family members and friends.
Weakness- the Music industry is all about audience and their choice, therefore, the material is required to be of better quality, but with continuously changing trends it is a bit difficult to come up with new ideas. Apart from that the major problem for Chris and Clive can be, artist management. They will require numerous bands to get their business going and it is going to cost them so much (Krajewski, Ritzman and Malhotra, 2013). In the beginning, it is hard to spend so much and for that, they will need a huge budget. Lack of sponsors can be a big problem for them. Since they are former singers, so coming up with new ideas according to the modern music trend can also be slightly difficult, lack of publicity.
Opportunities- There are lots of opportunities for CC Music as compared to the threats. Their previous fan base can help them to gain more popularity in their business. They can interact with their fans to gain more popularity (Slack, 2015). Their experience in the music industry can be advantageous for them to try a new and different approach based on their experience. In the beginning, to save the budget they can even go for some free open source software to start and help grow their business. Softwares like, Dolibarr ERP, iDempiere, Openbravo, Vienna etcetera which is perfect for small-scale business and saves a lot of money. Another opportunity they can gain is from their previous contacts in the same field, who can help them get bands for their business.
Threats- For Chris and Clive, a competitive advantage is the biggest threat. They are going to start a business in such a field where bigger brands are overtaking the smaller brands and it can be the huge disadvantage for them. another threat is criticism from another brand because of lack of popularity (Goetsch and Davis, 2014). Even the startup cost in the music industry is way too high and they need to spend so much on starting the business. Most of the great bands like to play solo, therefore, it can be slightly difficult for them to get a good brand for their business. With management role comes extra responsibility, this could put Chris and Clive into some business crisis.
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iDiempiere |
Open-bravo |
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Dolibarr ERP It is open source free software. This software is best for small and medium-size companies. There is so many best feature of the software such as customer relationship management (CRM), enterprise resource planning( ERP), sales, innovating modules, manufacturing etcetera (Dolibarr 2018). Dolibarr is the flexible software that can be changed according to the needs of the user. This software is online and provides free ERP and CRM system to the users. It is very easy to use and can be used by the person even with a very little technological knowledge. it comes with feature modules and simple solution which makes it more efficient. All the features in Dolibarr comprise a suite of CRM and ERP features. Dolibarr is very easy to install and provides the users with the main features instead of unnecessary functions. It is a modular software. Main modules of Dolibarr are sales management, event management, customer relationship management, project management, orders management etcetera. |
VIENNA Advantage community edition It is free edition open source software. It is mostly useful developers companies or small-scale enterprises and technical organization. It gives a single platform to thousands of users and is very beneficial for them in several ways. it Provides the basic set of features for the business associated small scale companies. It consists of a large number of modules, which provides the user with the basic set of knowledge. the main product revolves around ERP and CRM (Viennaadvantage 2018). It is completely web-based platform leaving the user free from compatibility issues. The only issue with this software is that it does not come with the inbuilt support and therefore requires an expert to get installed but once it is installed there are thousands of free modules available. VIENNA offers to account, all kind of management, sales, the tool for reporting etcetera. |
The given report depicts all the observations made on the basis of all the changes or the developments that can be made in the CC Music once the system that is explained above gets implemented or executed. CC Music can use the above-mentioned systems for the improvisation of the system and the functionalities leading to their betterment.
iDiempiere- iDiempiere is an open source software which is based on the fully fledged ERP system along with a CRM system (Gupta and Starr, 2014). Supply chain management (SCM), Enterprise resource planning (ERP) and customer relationship management (CRM) are few important features of this software. It has so many great features and powerful system.
Features- iDiempere is a great software system which can expand its system according to the requirements. Its flexibility makes it great to use while supporting ERP business system. iDiempiere supports multiple organizations, multiple languages, many users, account schemes, different currencies, and tenants. It also comes in the free version but not completely, a user needs to pay several charges in order to install the software. It is user-friendly and comes with different modules for the users. The software also comes in different languages which provide a larger user base and can be very helpful for the business expansion (Habib, 2014). iDiempiere is the highly active platform with millions of users. It helps in processes like sales, orders, send invoices, shipments, warehousing, CRM, project management etcetera. It also handles the financials. Financial accounting that includes managing the accounts, managing payments, and financial reports etcetera are supported by this software which is a huge advantage. Some specific requirements of the business industry like, manufacturing, asset management, invoicing, and software integration are also supported by the iDiempiere. Although it has so many features the only issue is that it requires community support for the troubleshooting issues.
Openbravo- Openbravo is based on the cloud system, which is specialized in the retail solutions. Or it can be said that it is a cloud-based POS and also retail management solutions. Openbravo ERP is a web-based system it is very beneficial for the small-scale or medium scale businesses. This software is based on open source ERP program.
Features- For small-scale businesses, it is a good software. Its community edition is the free release. The paid version of Openbravo comes with more premium features, giving the user the best experience. In the free version, the professional editions and enterprises come in a stripped down form, which is completely opposite to the premium version (Millar and Rigby, 2015). Free version contains very few inventory management modules, financial management module etcetera. Although these stripped down version can be beneficial for few business entities. The other drawback of Openbravo is that it provides a support service at a cost which can be a major drawback. The main characteristic of the community version of Openbravo is that user can maintain data on the web browser through the green web interface.
Dolibarr- It is also an open source software based on ERP (enterprise resource planning) and CRM (customer relationship management) features. It is a very flexible software. Dolibarr is a very popular software with a huge user base (Heizer, 2016). Dolibarr includes so many great features like CRM, HR, accounting, management, sales, inventory modules etcetera. It is free software which is an amazing thing for small-scale businesses and medium scale companies.
Features- Dolibarr has so many great features. It is very flexible and comes with a dolostone where a user can get all type of app they want and along with that, they can even obtain app as per their requirement. It’s a very popular app and also user-friendly. Since it is a free app, it makes it greater. The software is updated constantly because it has a great user forum which is highly active. It also comes in different languages, which increases the diversity of the users. The most important feature of the following software is CRM and ERP suite (Hitt, Carnes and Xu, 2016). Main modules of dolibarr include sales management, purchase management, stock management, customer relationship management, account management, contracts management, LDAP, reports, surveys etcetera. It also provides the platform for multi-users with different levels of permission. It is very easy to use by the users and also come with inventory modules to make the experience better.
Most of the open source software’s it also has an ERP and CRM system and the whole system revolve around these two systems. VIENNA is an online system which is web-based and can be operated from anywhere without creating any compatibility issue for the user. It is a great software for small-scale businesses since it provides so many great features. The community- e-edition is the free edition. Many small-scale companies, technical companies, developers, small enterprises etcetera can use this software without any worries.
Features- The main feature is that it is a free software and small-scale music companies like CC Music can use this easily without any compatibility issues. This software is perfect for all the micro businesses that are looking to deploy software with all the specific features for their company. This software is up to date software with many improvements. It is user-friendly and easy to use since it comes with the feature module. This community edition is flexible enough to give the user a chance to create his or her own module. This software also helps the user with the market management by providing fast up gradation of the system, safe and secure all the customization of the software. Although it is a bit difficult to install once it is installed, the user will be able to use the software with the help of lots of modules that comes free with it. Management, accounting, and reporting are it’s the best feature.
After carefully examining and observing the report, I have analyzed that to manage the business the most basic approach is operation management and information management. Operation management allows the business entity to lay out their plans, functionalities, activities, tasks etcetera in a carefully strategized way. These functions which are taking place in the organization on a day to day basis can be managed with the help of this approach, on the other hand, information management helps with the distribution of Information from an original source to other or sending the information to where it is required. BPMN and Gantt chart approach is amazing in order to perfectly lay out the plan and map out all the information regarding the task. It also helps with the proper scheduling of the task. I have also observed that all these approaches have proven beneficial for the business in so many different ways, in order for the business to succeed, different approaches are required that can help with proper mapping out of the operations and projects effectively and efficiently.
Conclusion
On the basis of above discussion, it can be concluded that operations management is a wide aspect of business management. The report consists of three main parts which describes the projected operations management process of CC Music, BPMN Modelling notation, SWOT analysis of CC music and comparison of different type of software systems that can be used by the CC music to manage its operations in an effective manner. While describing the strengths and weaknesses, the information is collected from the official website of CC music and the related articles published in the regard. Along with this, opportunities and threats have been analyzed on the basis of the market conditions in which the company is working. Further, on the basis of understanding of SWOT analyzes, for majorly used software has been described with the help of a comparison table to make a long lasting impact on the reader’s mind. Each tool or software has been describes along with its features and weaknesses, so that the company may not have to face any kind to problem at the time to selecting any one of them. Further, the writer has described his own views about the whole study in form of personal reflection which works as an essence of the whole report. The study also concludes that management of the operations is the main tool to increase the profitability of the business and sustain in the industry for a long term. This study provides a suggested framework to CC Music to manage its operations and to provide customer satisfaction up to an extent. All the information has been collected form the authenticated sources which includes website of the company, journal articles and the information published on the government website.
References
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